9/11/2022 updates: I can’t believe the overcharged amount of money happened again. My normally payment day is Thursday every fortnight. Today I receive an message that I have overdue payment, which is $10 more than my normal payment. I called and they said this is penalty when I don’t have issue balance at my bank account. Exo me?? I sent my bank statement to their email and it clearly shows that I have enough balance to pay for my fortnight fee from Wed to Thur. Let’s see what they will say. This becomes ridiculous now! I went to the gym yesterday processed the membership transferring . Today I got charged $69, I call them and just be told that it is a joining fee. However, nobody told me that I need to pay extra $69 joining fee. Compared with the price, I know there is an offer for some fitness first platinum at the moment with 20% off m'ships and 4 weeks free, FF Hilton even gives me an offer without admin fee. It doesn't deserve for me to take the membership transferring with pay extra joining fee. As a previous fitness first platinum member with over 2 years experience in FF, I didn't expect I will need to repay the joining fee. I got a email said this fee cannot be waived and this makes me really angry. Please note I have the right to be told that there is sign up fee before you process my request. It’s not a good way to run business and treat your previous member.

Terrible Have had to cancel my membership after being a member for 14 years I have tolerated the unclean and damaged equipment but recently there have been unscheduled charges / money taken from my account with them saying it was charges due to my account having insufficient funds, which was actually not correct, I showed the staff at the gym and they agreed it was all in order. I have now in the last 7 days had 14 text messages, 4 emails and 7 recorded messages from a debt collection company who are chasing me for 21 dollars. The staff at the gym have tried to help but no one understands the charges. They have told me not to worry that it will be addressed when the new sales manager starts. In the mean time I am being harassed for the amount above. I have spoke with other members who are enduring the same. Other members have had random un permitted amounts taken from their bank accounts during lockdown. Fitness first are using a new debit charging company. Then it took me 45 mins on hold to the customer service line to cancel my membership. Memberships can no longer be canceled at a gym. Really would not recommend joining fitness first. Other gyms with better conditions and equipment are available. Also ongoing hygiene issues. On a positive note JC ( staff member ) is lovely and has really tried to help me. Lovely patient person.

This is the absolute worst Fitness First I've ever trained at. It's a joke this gym is considered a "platinum" location when it's not even worthy of a bronze. I've trained at FF gyms all over Sydney and this has to be one of the worst. The trainers here constantly reserve multiple pieces of equipment with absolutely no regard to other members who are constantly struggling to find available equipment amongst an already very limited amount of free weights. They'll leave a towel or a laptop on a bench for 10 minutes effectively eliminating it from use for any other member to use whilst they're training their client on the other side of the gym - it's just rude and an extremely inefficient way of operating a gym with already limited equipment in comparison to the amount of members training concurrently. I'm constantly seeing other members looking around the gym, standing in front of a bench with a towel on it with no one to be seen, only to be greeted minutes later by a trainer and their client who appear to be "super setting" from the other side of the gym.

I have visited a couple of other Fitness First gyms around Sydney and this branch feels a bit unwelcoming. Firstly, some of the front desk staff, looked like they can't be bothered dealing with people. I have dealt with a lady staff, who was really quick to point out that I needed an extra ID for my passport fitness. This is fair enough although what I didn't like was what she told me after by saying, "you are required to fill out another form...". I didn't even know about that and wasn't even notified about any changes and what affected me the most is HOW IT was said. Her approach was so rude. Good thing one of the guys was more nice enough to explain and apologized in behalf of the rude staff. I've seen some of the comments here and I agree that the bad attitude has to seriously go! Most of the class instructors are great so that's the reason why I go back. But for a Platinum status, it should have the best customer service, not to mention better layout, cleaner space, and properly working audio equipment in the class areas.

First signed up to a pre paid package, the sign up experience was pretty poor. Was not even shown around. When I finally met my trainer, he was floored that I wasn't. I was just told to pay and leave. My trainer understands my needs and requirements as I have a bad back and always provides me with knowledge and a program that is suitable. Mind you sometimes you can't use the equipment you need as its being used could be more available. Recently re signed for 12months, my sales person Mandy has been very helpful. But regarding the other front office staff are absolutely useless. When I arrived at the gym this morning they tried to make me pay again as I paid for 12 months up front. Ah no! They have no idea of their product and whats going on. Ive seen a lot of complaints about the older lady at reception and agree, she is so rude. I can't understand why she is still there. IF the owners/ managers train their admin staff properly FF would be a much better gym. Come on FF you can do better

This gym should not have the “platinum” tag next to it. Disgusting customer service, rude, aggressive staff. Filthy unclean gym. All the female staff at front desk has been extremely disappointing but one named “YUNA” stood out the most with her unprofessionalism. Never once was I greeted with a smile in this club. I am shocked at how unprofessional and rude this clubs staff is. I give their customer service a 0. I have trained in multiple fitness first in Sydney and this has to be the worst. Entering a filthy gym where you are greeted with aggression at entry really takes the incentive away from a workout. This has heavily impacted my workout schedule. I would just like to raise awareness to anyone reading, If you are planning to live a active life style and want to be fit, avoid fitness first Chatswood club at all cost. You’re wasting your time travelling there, just go to Willoughby or north Sydney instead.

Extremely terrible fitness first. All the previous reviews you’ve read are true. Dirty, wet and mouldy bathrooms, the aircon doesn’t work, staff at the front desk are unhelpful and rude (especially Gilda). The personal trainers always using multiple pieces of equipment for long periods of time, leaving it unavailable for others to use while they’re off doing another exercise. Equipment is always broken for months, floors at the squat rack are ripped up and uneven. It seems that all of the recent 5 star reviews have nothing to actually comment about - they seem fake to me, trying to boost their terrible star rating. This gym is by far the worst FF I’ve come across. Nothing gets fixed, they know people will come here and pay the platinum price because they have no choice.

It's pretty disappointing that this gym is Platinum, but you can't even have 24/7 access. Understand that this is highly probable it's for safety regarding supervision and pool access, but honestly, paying a premium just to be provided with regular access is sad, when I could pay a lower fee to attend another commercial gym to be disappointed in the same way. Parts of the power rack were often missing, and incredibly difficult to locate. What are we doing? I'm not trying to find Wally here, mind you. Double trouble. Imagine not just wasting your money, but also wasting your time. There was old and outdated gym equipment, how is this a Platinum gym? Are you sure you guys aren't a Passport branch? Total lack of hygiene and care towards maintenance of the bathrooms.

I don't know how any one can give this gym several stars. The pool is fenced off with plasterboard now, area feels really small, and full of mosquitos that are constantly trying to sting you while you workout. The equipment feels very old, can't even read the numbers on the machine, have to count the weights to figure out which weight you're sticking the pin into. Too few machines, the whole back area next to the studio is pretty much redundant now. It's really really bad, I used to be a member when it was called "Space", and when Fitness First had bought it out. It used to be pristine, but now its horrible. If all Fitness First are this bad, I'm definitely not renewing, you might as well go to a budget gym like crunch.

I have been to many fitness first and honestly Chatswood Platinum is by far one of the best gyms I’ve visited. In regards to their superb staff, Ryan and JC have always welcomed me with a warm smile and friendly wave which has really boosted my morale and aided in motivating me to visit the gym more. Not only are they very welcoming but they also assisted in answering the many queries I had in regards to my payment. Apart from the staff this gym is extremely clean and always has wipes and plenty of signs to remind you to wipe down and social distance. Honestly only recommending friends and family to come here so they too can receive quality treatment! Thank you for helping me work towards my fitness goals!!

Never join here. They are just waiting for you miss a payment, so that they can keep charging $10 on top of your weekly amount. Also, it's not like the gym is amazing. It's often crowded and sweat smelly. They conduct the HIIT classes in roughly 20 by 20 sq ft space between 10 people. Considering their business volume, they should at least have separate room or space for the HIIT classes. And lastly, I don't know what's wrong with the front desk lady. For no reason, she's rude and acts as if she's doing us a big time favour. There are heaps of better gyms around Chatswood with good people and better gym equipment and space. Just waiting for my contract to get over.

Reasons not the join this gym: * Constantly broken equipment * No ventilation, especially near the cardio area, fans barely helps. It’s like over 30 degrees in the gym itself. Can’t exercise because I can barely catch a breath. Even Crunch turns on their AC * Bathrooms always broken and never cleaned, it’s disgusting * The rack area, fix the floor padding, why do you just try to cover it up with mats for years, like actually replace it??? * Why is the roof always leaking? That’s a WHS issue, the gym is always so moist and prone to mould growth * This gym needs to lose its platinum status, it’s not worth it compared to other platinum fitness firsts

Lots of "out of order" equipment. A lot of 2nd rate equipment. Except for the swimming pool area there is no natural light. Ceilings are low in many places, so I have to bend my knees in order not hit the ceiling when doing some exercises (I am 6'6" tall). Also the pool is so warm that I could not comfortably swim laps. And last but not least, after I ended my membership, and Fitness First acknowledged that there would be no further credit card deductions in an email, I was charged again! So I cancelled my credit card and ordered a new one. I understand I am not the only customer that has had this unauthorised payment issue.

The gym has lots of potential but looks tired in the current state. There’s a long list of items. Definitely inferior to FF Willoughby…in terms of hygiene the standards have not been where one would expect during a pandemic. I’ve reminded staff multiple times that a number of sanitising stations are either out of wipes or gel. …. To management/Quadrant Private Equity - It’s time for a thorough capital expenditure plan for this club. Otherwise you are at risk of Virgin opening in the CBD and taking your market share.

I go here regularly because it’s the closest fitness first and I am working from home due to COVID, but this would not be my first choice location to work out in. I have seen passport gyms that are nicer than this. The staff are ok, but the equipment is outdated, rusty, and just need to be replaced. There are a lot of ‘out of order’ signs everywhere that don’t seem to ever go away. The gym gets so busy sometimes that I can’t find a free treadmill. I am however happy with the pool and the swim classes.

Been a member for over 5 years. But even though I hear it's the most profitable gym in the Fitness First network, the woman's locker rooms are a pit. I notified the manager 2 months ago about the broken shower dispensers and handles and the ever growing mold on the ceiling and nothing has happened. The faucet in the picture has been broken for over 3 months along with one of the toilets. Too bad a competitor doesn't come into the area; I'd leave in a heartbeat!

I love FF! Chatswood has great facilities. The pool, hot yoga, extensive group fitness and it also has a terrific remedial massage service. Aram’s yoga classes are a highlight. FF is fabulous because you have so many exercise options. I love being able to use multiple gyms depending on where I am and the classes that are on. I find my membership to be exceptional value. As a lawyer and mum of 3 - it gives me “me time” and helps keep me fit and sane!

I've started working out at this gym two weeks ago. Definitely not the best platinum club (as some said not even FF standard), but it has a very nice swimming pool and the classes are really good. I think that if they focus on renovating very old equipment and better cleaning it would give it a boost . Some awareness campaign for people to put away weights after using them would also be appreciated.

I really want to give it a 5 star review as the service I receive is always great - everyone is helpful and polite and smiling. I do find the equipments a bit aged but I can still do all my workouts. It does get packed tho!! Even during non peak hours. And the toilets get really dirty when there’re too many people.. the only reason why I give it a 4 star. Are you able to expand the space?

Sunday staff need to be sacked, got told over the phone we can come in for a trial. Blonde guy on afternoon shift was rude and told us no because “girl who answered the phone is new and doesn’t know what she’s talking about”. He also gave attitude to a member simply asking for a locker pass and said “everyone here steals”. If your staff don’t want to work there, get rid of them.

Been coming here for two months. Equipment are generally clean, staff are friendly and plenty of PTs to suit your fitness needs. Would be great if there were more abs and legs equipment. Main concern would be more regular cleaning of the change room lockers, and fixing some of the broken locker doors that either can’t be closed or doesn’t lock when you scan your card.

Great gym with plenty bench , free weight and equipment as well studios that offer variety of fitness classes. However very poor service in this branch , hardly respond to feedback to improve their quality of club. Most of the time the cleanliness level always maintaned. Plenty PT are also available to help achieve your fitness goal if you need

My home gym for 15yrs. Overall a well run gym, good size pool, quite well maintained modern equipment and the personal trainers are great at what they do. Front desk staff are also nice and friendly (some better than others). Amenities are good, but the gym does get busy so if you like it quiet pick your training times wisely.

Have given up on this gym: equipment always had problems, limited opening hours on the weekend and it never felt like it was clean. Was disappointed that when I requested cancellation of my membership due to these issues I was still required to pay the notice period even though the gym didn’t provide the expected services.

1) Handprints on the mirrors never got cleaned. 2) the rack flooring is broken, and the gym only provide patching mat to put on top. 3) how hard will it be to just put on some clear label on the machine weight? e.g. the lat pull down machine's weights plates : 1) Good that they finally have some new benches.

Great club with friendly and helpful staff. Class instructors are amazing, especially in the pool!! The only reason it is not 5 star is due to maintenance. There always seems to be something broken or not working and out takes ages to get fixed (showers, lifts, music and mics for instructors).

It is convenient as I live in Chatswood. The staff are friendly and helpful. I have not had any problems with class sizes since we returned from lockdown. The club is well maintained, although sometimes I have to wander around looking for sanitiser wipes as the nearby dispensers are empty.

Been trying for 3 weeks to call Chatswood Fitness First. Keeps ringing out. No one answers the phone. There’s no customer service. In March, I let them know 4 times there was dirty tissue in the swimming pool. It never got cleaned. Poor hygiene during COVID times - not good.

No gym etiquette. PT’s kicking people off machines half way through a set when not being used for 20 mins, so they can train their clients. Then arguing with users to get off. Where’s the manners and safety? I quit my membership and use a proper weightlifting gym.

Such a ridiculous gym, try their 5-day free trial, they cancelled my trial on the third day without any notice. They are not sincerely offer this trial to potential customers but want to push you make the decision. Lack of integrity, will never choose this gym.

Absolute nightmare of a gym. The equipment is ancient, dirty, or broken/breaking/patched up and when you actually decide to leave they make it as painful as possible costing far more money than it should. It's 2023, there are far better options out there folks!

I use the gym because it has a pool, somedays you turn up and learn to swim has every lane with no signage of clarification on the web site, pool side cubicles constantly smell of stale piss, ask the reception weekly to sort it. Place is a bloody shambles.

Advertising everywhere, even on the mirror in front of the weights which is totally ridiculous. The equipment is sort of meh, definitely on the old side although not that bad. The worst part is there is so much space but not enough of the popular machines.

FF Chatswoods has all that it takes, body pump, body combat, etc., retry awesome gym. Not to mention J C (John Claude) always wears his kind smile to all, no matter what day it is and communicate to customers. Excellent customer service John!

So glad I ditched my old gym and switched to Fitness First Chatswood. Highly recommend training with Liam Tai (and note: 60 years+ woman writing this). He is the bomb dot com as a trainer: polite, professional, patient. Awesome all round.

Sunday afternoon around 4PM. Wet swipes dispensers are all empty, disfectant station are out of paper. Poor ventilation. The area near Cycling Studio smell like garbage. Equipments are old. Weights are over the place..........

For such a large gym with a large pool, they need to place centrifuges in the changes rooms and fix all the unusable shower cubicles. Find a way to deter people using fire exits as homeless non members sneak in routinely.

This gym called and texted me several times over the last two weeks. This is harrassment! I do not live anywhere near this gym and do not know where they got my phone number but this is NOT THE WAY to gain members

Hi well I love the deals 20% off no joining fee yes Chatty been great to deal with , my pool, my whole new community I now belong yay! unfortunately if you missed out on deals better luck 2023. …

Been training here 2 - 3 years, staff are lovely. Brielle showed me how to deadlift 200kg with her tiny hands, Tara spotted me on a 20kg bench, Jc is great to talk to for exercise advise.

My son had a private swimming lesson here 2 years ago with nice instructors. The water temperature was not so cold for the children and the natural light from the windows was pleasant.

Extremely unclean! Quite a few mosquitoes and even saw a massive cockroach the other day. It consistently smells like sweat every day of the week. Not fit for a Platinum gym.

Air-conditioning seems to be never on or forever broken in the treadmill and dumbbell section. So hot and humid. Feel extremely uncomfortable.

Shame that such a busy gym has only 5 female toilets. One is usually out of order like just now. No toilet paper in 2 of them. Always dirty.

Friendliest FF staff! Some equipments are pretty old but if you’re going to do light to medium workout, the gym is still great!

Just started, but so far looks good and very convenient, easy to join without any hidden charges, like other clubs.

Got stopped at Chatswood, not sigining up to your gym but giving Cameron 5 stars for making my day a bit better

Squat racks floor have been damaged for over a year and they dont fix it. General cleaning is bad.

1 star for the hygiene, cleanliness and ventilation. Big YIKES.

Probably the best commercial gym I have ever been.