This gym seems okay. This gym is a 24/7 gym (providing you have done the class they make you do before you get it), though I suspect the staffed hours have been shortened since it became 24/7 (which is what happened at the QV Branch) I went here this morning at 3:45 am in the morning for a quick session as I happened to be in the area. The parking area is not as obvious, you park to the left of the Gym (I did not know this at first but luckily at that time, not many people are there to enforce it). The gym has weight racks (which are well-stocked), the yoga area is on the right when you enter, the machines are split onto two levels (the cycle studio is also on level two, as is a class studio). The gym seemed well-organised and everyone put their stuff back where it was supposed to go (at least at that time, I can't say for other times). The locker rooms are on the first level, and are not too hard to find. I can't say anything about the staff, as I went outside of the staffed hours. Overall, it seems okay. I would come back if I was in the area.

Staff will ruin it for you!!! Do not sign up!!! Wanted to try out this gym as I was thinking of moving that way so went in to use the 7 day trial period and the manager or the assistant manager wouldn’t let me do so unless I sign up for the membership. I was told I can cancel it within 7 days. So I did sign up but didn’t like how the staff were and decided to cancel the membership within 7 days. They refused to cancel my membership, offered me different things which I didn’t want and gave me so much trouble. It has been months now but they still deduct small amounts from my bank account. When I call they say the membership is still on and there are no records of cancellation. I asked for an email address to resend a cancel request asked me to do it on the website which I already have done months ago also I did again and now no one responds. Absolutely disgusting and no point complaining they just don’t care.

I have been to many gyms in my life and never have I experienced such unwelcomness at this gym. Firstly staff there are rude and disrespectful, secondly training there felt as though I owed them something. Little do they realise it is because of people like us who train at the gym that pay their wages. I hope this is a public post so that others realise how bad the service is here. This occurance obviously will detere me and all my training mates from coming here again as the point of going to a gym to to have fun and enjoy our training, not to be lectured on what we can or can't do. Show me your police badge in that case. And I'll show you what badge I hold. Never assume your above us as fact of the matter is your not. I will take this occurrence further and will not tolerate your level of incompetence dealing with clients such as us.

Look the gym itself is nice and huge, but they reduced staff hours and that reduces the use of Sauna, Steam room and Aroma Therapy, you pay a premium and they do not communicate at all, they barely answer phone and emails go unread or dismissed, I have even call another fitness first in the area and they have even sent emails and they don't reply to them either, I can't cancel my membership and there is a $295 cancellation (upon being told in sign up if i had to move away and there was not a Ftiness first in the location i could cancel with proof of new living location) plus the extra payments that are still happening!!! Do not sign up here as then you have to cancel here and they only want that premium amount for a premium gym.

Good gym and good equipment, but most members here need to have their memberships revoked. My girlfriend has complained to me multiple times about men entering the women's change rooms, and every time I need to use the bathroom 1 or more of the toilets either has urine or poo on them the fact no one knows how to use the toilet without getting something on the seat is disturbing. Accompanied with the fact alot of members don't know basic decency and will routinely put thier legs on the dumbbell rack while working out preventing other members from grabbing weights and not unracking thier weight after they are done using it only makes it worse. It's a good gym with good equipment and staff its a shame that the members ruin it

Really negative experience with this gym around payment. They've outsourced their payments to DebitSuccess. When my card expired, I was not able to update it and was told that there were insufficient funds. When I managed to get someone on the phone to talk about my account, it turns out the card was expired - not insufficient funds. When I paid the outstanding amount, they did not save my new payment method and got prevented from going again. All this has lead to weeks without having access to the gym despite talking to multiple people at debit success and fitness first about this. Hundreds of dollars spent, no access to facilities, no way to follow up.

A large space with plenty of equipment that is new and well maintained. The relaxation zone has a sauna, steam room and aromatherapy which is awesome for post-workout recovery. The staff are also very friendly and helpful, especially the manager and the receptionist Robin who can help you out any time you accidentally use the women's change room at the start of your workout and then can't find your stuff in the men's change room at the end of your workout and you're frantically trying to figure out why none of the lockers will open for you and you think you've lost all your wordly possessions. Highly recommended.

This gym is beautiful and has wonderful equipment and amazing facilities. However, the staff will make you want to pull your own hair out. If you live locally this gym has all the potential in the world to help you achieve any of your personal fitness goals. However, if you have any kind of issue with your membership or your experience, dealing with the staff is very painful. Between them asking an arm long length of questions then advising you to send email after having a conversations it is all just exhausting. In summary, beautiful layout, clean, well-kept and great facilities, unhelpful staff.

Stay away from Fitness First. When I joined, they didn't tell me how long is the cooling off period, what the cancellation policy. Something happened and my financial circumstances changed unexpectedly. I told the Fitness First Malvern Valley manager that I have to cancel my membership, hoping that she would understand. Unfortunately I was very disappointed. She told me that I have to pay $295 to cancel the membership regardless of the situation. It's very bad. Be careful with Fitness First, think twice before you trap yourself in the membership. I do not recommend that Fitness Centre.

Not kind to a beginner. Trying it out they said it would be no problem and then the next day when I came in, the attendant at the desk only wanted more money. A totally different story from what I was told. When I told her who who I talked too, she said I was wrong, that person wouldn’t have talked to me!?!?. She was so dismissive, I started questioning what was going on. I went home without working out and checked my notes, she was totally wrong. Being talked down to by a tyrant with a clipboard who was obviously new is not a good look. Too expensive to put up with abuse.

Good gym, clean, supports my heavy weight training, almost 95% happy with the equipments..not too crowded.. nice & clean washroom and relaxation room.. Club Manager awesome! The CS explained the price offer without hidden fees, but he just not showing the whole gym ( but i dont really care, cause i can explore myself ) but it could be one improvement there.. they have massage service as well as a child play centre!! Recommended.. i have no idea based on my experience why people left a bad review! Keep up the good work, oh i dont use PT so i do not know on this area..

I recently joined Fitness First Malvern Valley and I am extremely impressed with the gym and staff. The gym is a great size - lots of machines, free weights, and space to exercise. The staff were also super helpful during the sign up process and answered all of my questions - Philip was particularly helpful with this! I've done my own exercises here and attended 2 different group classes, all of which gave me with a phenomenal workout. I'd definitely recommend this gym if you're looking for warm and welcoming staff, and a great place to workout!

This Gym has all the right qualities you want in a gym! Great staff with a really positive and helpful attitude towards you when you arrive, be it that you are a first timer or long term gymaholic they know how to treat you. The facilities have a wide range of equipment and enough to go round that is maintained, clean and in good working condition. The PT team also make this place I have been using one for 6 months and highly recommend Nick if anyone is looking for a good PT! Thanks to Gareth and all the team, keep up the great work!

So I feel dizzy and pain today and I told Lucy I’m not feeling good. She help me so much, give me an ice pack, get a drink and lollipops. I feel so much better. She keep check on me to make sure I’m fine. I really appreciate what she’s done to me and feel like they really care about you. All Credit to Lucy for all of her kindness and help. I really recommended this place to workout coz they treat you like a family and took a good care of you like Lucy did!

Probably the best gym I have ever been a member of. The facility is very large with ample equipment + sauna & steam room (how good) and the gym is never so busy that there is no free equipment. The staff are extremely helpful and have allowed members to freeze memberships due to covid related circumstances out of ones control, not sure how many other gyms would do this with no fees involved. The above + more gets them 5 stars

AMAZING gym! Joined up as a newbie to fitness and was told how equipment worked and was shown the amazing facilities, I've been going for almost a year and the staff are impeccable! Always so friendly and kind, happy to help with anything. Every type of machine available, many machines so it's not crowded. Could not recommend a better gym, if you're looking to start your fitness journey, try FF Malvern valley!

They won’t cancel, even if you write emails , make calls to them , talk to the manager. I loved their Rockdale branch , made my experience with Fitness First a bad one A customer should have the option of pausing and continuing with the schedule they prefer , I wasn’t under contract or anything Keep taking money from the account up until i locked the card. I hope someone from Fitness First HQ reads this.

“This gym is a disaster! Gareth is the only one here with a brain, and your senior management is a bunch of clueless idiots. You corporate suits don’t have a clue about running a gym – sitting in your ivory towers, squeezing money out of members, and letting Garreth do all the actual work. It’s a shame how you mentally torture your paying customers. Get your act together, or this place is going down!”

I have been a member of the gym for years, very large and clean facilities! Some downsides are the pricing of FF overall and most of the staff are super friendly, with the exception of one or two new ones who give you the side eye cause I'm young or something... Also not the most convenient place to gym if you take public transport. The facility itself is great!

Customer service in the fitness industry is a massive thing for me... - And I found the vibe & culture non-existent - Found the staff rude. - The design and layout is all wrong and need to spend some $$$ on the place. - Changing rooms were filthy and should be checked by staff every hour. If you work in that environment treat it like home. - Thanks

Never join membership with them. Joined for 12 months and you are bound to give 1 month notice after the contract period. I know that might be normal for gym memberships, but I have paid nearly extra 4 months to them, as they are very poor at cancellation. Poor in reading emails and taking actions, and I am very close to the step for legal action.

I enjoy going to Malvern Valley Fitness First. The customer service is excellent! So welcoming and helpful! They definitely go out of their way to look after their members. Gareth West, the manager, has been extremely helpful and has done his absolute best for us. The surroundings are lovely, spacious, and spotless. Strongly recommended!

I usually respect PT for what they do in the fitness industry. I have seen some of the worst PT(s) in this gym - They are either unfit themselves or the techniques are outright stupid and don't produce results! What a shame to the PT industry! Think twice when you want to sign up for PT in this gym. Choose carefully... …

I've been a member of this gym for over 5 years. I really enjoy the Les MIlls group fitness classes, particularly bodypump and rpm. The instructors are all consistently good, enthusiastic and very welcoming. The overall gym space is very freindly and accessible. There's plenty of space and a great variety of equipment.

This gym is one of the cleanest ive been too!! Along with the great classes they have a sauna, steam room and chill out area ( not too mention fab hair straighteners!!!) Car parking is easy too. Gym is absolutely massive which is great if you are new and want to hide lol. Friendly staff too and love the freebies!!

I love going to Fitness First at Malvern Valley. The customer service is great! So friendly and helpful! They definitely put in a great effort to take care of their members. Gareth West, the manager has helped me so much and done his best for us. The environment is great, spacious and clean. Definitely recommend!

Big fan of Malvern Valley. The staff are super friendly and its one of the few franchises that has all the equipment you need whether it be free weights, machines, classes, boxing bags or cardio equipment. Shower and sauna facilities are top notch and plenty of parking too. Not much to complain about here.

this gym has been my home for over 10 years. staff are amazing, great equipment, never waited for any equipment.as soon as you walk in you feel the love the welocming its perfect gym. I recommend everyone to try this beautiful gym.The Manager is so easy to talk to and has time for everyone.good job

Great gym, great facilities including an amazing 'wellness area' (sauna) & great fitness classes (special mention to Vish & Izabella- who runs Body Combat on weekends ). Super friendly reception staff especially Rowan who gets 10 out of 10! As a 16year FF member I couldn't ask for more from FF

This place needs serious refurbishment... Showers are in a disgusting state, lockers falling apart and dirty . Been going here on and off since early 2000's, same old gear apart from cardio room. I also go to Richmond church st, it's like a completely different club!, much better by far.

Great personal trainers, great gym, terrible brand. I've spent the last 3 months of a 12 month contract trying to cancel the contract. Fully accepted having to pay out the contract for the 20% discount, they didn't do this. And still haven't replied or called since January. Buyer beware

I’m glad I’m not the only one who finds the staff rude. Girl at reception with green in her hair has never once had a smile on her face and speaks to you like your existence is bothering her. Add friendlier staff and better opening hours and this would be an awesome gym. Get changing!

Bought new gym benches that are totally ergonomically inappropriate. Designed by somebody who clearly doesn't workout. Staff are unfriendly, egomaniacs and rude. Refused to let me use a perfectly good bench while they fixed their stuff up. Need to learn the basics in customer service.

I am coming in this gym from last few years and for me it's my 2nd home where i spend my quality time and 5star to my home and another 5star for LUCY on reception. I have never seen before that determination towards work and the way you treat all members is fantabulous. :) Thumbs Up.

Can't recommend this gym enough for it's quality equipment, huge space, easy parking and clever zones for any type of gym goer. Staff always friendly, never pushy but available for help anytime. Place is also immaculate any time of the day! Not a paid review, just a happy customer!

Best gym in the area, from classes to facilities, equipment, cleanliness and my favorite sauna and steam bath are simply cherry on top. Have joined gym a few months ago and regret why i wasted time and money at other gyms and should have joined this one in the first place.

I regularly attend Malvern Valley on a Wednesday morning - one of the few gyms offering an early morning Body Pump class! The facilities are very good and staff are friendly. Cary, our Body Pump instructor is superb and the class has a very friendly atmosphere.

Today was my first day at Fitness First Malvern Valley. Rowan at reception was so incredibly kind, welcoming, and understanding. Because of this I signed up my partner as well. I have never received such exceptional customer service at a fitness first before.

The staff are always amazing, friendly and knowledgeable! They also listen to what the customers want. I mentioned I would love it if they had more boxing classes and wham - another boxing class. Ample parking, easy access and good, clean change rooms.

Barely any trainers anymore due to rent prices being so high. If PT rent was lower or $0 they could put their session prices lower to compensate for more clients. It’s too hard to make a profit or even reach minimum wage, I feel bad for them.

I love training at the Malvern Valley Fitness First. Huge variety of equipment and amenities, as well as lovely staff and members! The sauna and the steam room is a huge bonus. Lovely being greeted by the friendly Rowan at the front desk :)

Fitness First Malvern Valley is brilliant, they have everything you could possibly need including Sleds, lot's of racks, kettlebells boxing bags, a sauna, steam room and all the free/machine weights one may require + the staff are great!

Have been trying to cancel my membership for months and everyone I try to call, it rings and is never answered. I've tried over 20 times and at this point, Fitness First is just scamming me out of my money. Seriously disappointed.

Friendly staff and lots of space. I only go in off peak hours so I've got no idea how crowded it is in the evenings. I couldn't say if anything is missing but there is a lot of different equipment, way more than I use.

super positive experience. Harry, Tom and Morgan need special shout outs. I was there for 4 years but move moved and will miss this gym. Gym facilities are amazing. The people are better. thanks for everything :)

Hands down the best gym I've every visited. Equipment is really good. Neat & tidy. Fabulous Relaxation zone and overall it's worth your money. The team in Malvern Valley is awesome! Keep up the good work!

It’s a great club, fitness and wellness with a great steam room and sauna! Massive weights room and friendly staff too. The chick on reception Anastasia always greets me with a smile! Makes my day :)

Easy to get to, heaps of parking, great facilities including a 'wellness area' (I use the sauna all the time), a dedicated boxing area, and friendly staff. Couldn't ask for more. Highly recommend :)

I loved their Bourke street franchise. Friendly staff. Clean. The equipment well looked after. Since coming here. I cancelled my membership and gone with one of their three+ competition. Nuff said.

Terrible customer services. Could barely get a hold of anyone. Sneaky in their contract locking you in for longer then signing for. Didn’t cancel my contract when asked and had to pay extra weeks.

Jai at the reception was incredibly kind and patient. My husband and I went to get new memberships, and he has been so nice and considerate providing clear information and support. Thank you!

Airways feel comfortable here. Not much of a gym bunny but I find this place accessible and friendly. Facilities always clean. Good value for money for three or four sessions per week.

Such a friendly, fun gym! Great class programs with a huge variety! Really welcoming staff too, the receptionist Anastasia and Pt Marina always happy to see me! Highly recommended

Love the 24/7 access, classes are great and the my PT Marina is an absolute legend. Love the atmosphere and actually makes me like working out which i never liked that much.

Friendly staff, lots of parking space, not too busy and a they have a variety of equipment. Kudos to Mers for hooking me up with Aadil as my PT. …

Really good gym . Plenty of space and easy to access machines when you need them . Friendly staff , supportive patrons and good trainers A must for everyone in the area.

There is good signage about COVID-safe procedures and the staff could give tips over the phone about how to avoid the traffic jam from the COVID testing centre next door

The gym has lots of equipment; staff members are friendly, especially Mikey one of the fitness trainer there, he is always happy to assist with all my fitness queries.

My favourite out of all Fitness First branches in Melbourne. Plenty of space and equipment. Friendly staff. Seems to be open 24 hours at time of writing this review.

The staff need to fix their attitude’s and be a little friendlier and the gym needs new equipment. On a positive note, it is now Open 24/7 if you pay a small fee.

this gym is wonderful and there are amazing equipments and facilities. The staffs are kind and professional! I did enjoy the time I spent in this gym. Thank you

Friendly staff members that anyone would ever ask for. They are welcoming and have a huge variety of equipment's in their facility. I would recommend it anyway.

A good well facilitated, clean and tidy gym. Staff are friendly and approachable and most if not all equipment is in excellent working order and well maintained

Outdated equipment, membership fee gone up, took over a moth to cancel my wife's membership. Air cond non-existance in hot days, this gym needs to improve

Probably one of the best Fitness First in Melbourne. Spacious, fully equipped and the staff are super friendly. It's 24/7 access for black card members.

Really enjoy my fitness experience at Fitness First Chadston/Malvern Valley. Very professional staffs and good equipment. will keep working out there.

all staffs are so nice to me，and i love sauna room. But just became 24h，a little bit shorter day for the weekend（i am normal member，not 24hs member）.

Great gym with large open spaces and all the facilities one could need and more. I always feel welcome, and each session is a pleasant experience.

Having trained at many gyms over the last 30+ years, l consider FF Chadstone as an extremely clean and well equiped gym. Staff are always helpful.

Amazing service by manager Gareth West. Looked after me with my unique situation. Club is always clean and comfortable to work out. Thanks team

Really large gym, it has two stories with multiple sections so if you’re not as confident you can train semi privately So so so much equipment

Amazing staff and great facilities. Great to see that there's been new equipment added such air bikes. Would highly recommend it to a friend.

Great facilities, friendly staff, affordable memberships for students. make sure to bring headphones so you can listen to your own music.

I truly enjoy going for my sessions at Malvern Valley fitness first.. Love the variety & maintenance of equipment and the spacious area.

The working hours work against an average person. If this was 24/7 I have a great feeling this would be an exceptional gym

Their staff are most friendly cross all fitness first clubs, generally I don't rate fitness first staff quite well.

Gym has everything you need, very spacious and friendly gym, staff are nice, toilets are worst than public toilets

Very well run establishment. Customer service is great and very helpful and friendly staff. Well done Gareth..!

A large space with great facilities. The vibe is even better because the staff are amazing and super friendly.

Facilities are good, in the morning before 6AM it’s fairly quiet. The staff are super helpful and friendly

Great staff! Possibly the best gym I have been to! The array of equipment is incredible. Great sauna!

Staff are extremely friendly and facilities are amazing!! Love using the sauna and steam room:)

Big gym lots of equipment Helpful staff Clean gym Lots of parking Covid safe Wheelchair access

Perfect workout environment, personal trainers are nice and helpful. Would highly recommend.

Gareth and the team have such great energy and atmosphere to do a work out. Thanks heaps xo

Nice and big with a relaxation zone. Nice caring staff. Good equipment. Lovely atmosphere.

Best Gym in Melbourne , signed up and good customer service. Especially from Jack and Zoe.

Not very helpful. If u want the most mediocre gym and the worst prices come here …

The best gym. Amazingly helpfull staff. The place is huge and loads of free parking!

Great gym, great staff, & amazing PTs. The ample parking is always a good thing too!

Great staff, excellent facility and I love the sauna. Just wish the sauna was bigger

Great gym. Clean. Well stocked with equipment. Friendly staff. Very happy here

Cary is always friendly and happy to help. Great customer service! Thank you!

Great place for a workout. Ample parking space and excellent staff.

I have been a member for years..I love this gym it’s home for me..

Great facilities and nice staff! Plenty to use for my workout.

The best Fitness first in Melbourne. Very friendly team.

Very good facilities, usually not very busy :)

Such a great gym with such friendly staff!!

Great gym experience. Very friendly staff!