First warning sign for me was when I got no response to "good morning" to what would be the front office manager. I proceeded to the office area right behind her and once she reviewed the call in request from my son-in-law who recommended this location she changed her song and dance with an inquiry of the shocking price required by the dealer to change a water pump. She went onto share information about a previous customer who sounded like he was crying at the amount FIZIT was charging when compared to his experience of an absorbent amount he could have been charged. Once she keyed in the service request and gave me their price to service the 2014 Chevrolet Captiva $433.00 I gave her the key and politely departed. Less than 24 hours later she calls me to inform me that due to an error ("this never happens") that a shop mechanic whom researched the required time to do the service noticed the time required was an hour or more to do this service meant the cost would be increased significantly. The final bill was $594.& some change. Reluctantly, I authorized them to perform the service as this vehicle belongs to my wife and did not want to incur any discrepancies based on their seemingly contrite attitude toward me for whatever precepts. Once I arrived to pick up the Captiva she was curt, arrogant when asked did they install a thermostat? She proceeded to tap away at the invoice and at that moment I realized they hadn't installed any thermostat because they expend no services beyond the customers service request! I immediately had my daughter pay her and I departed their office without incidents. The inspection I performed seems to indicate they did on fact install a water pump but a twenty dollar part as part of the cooling and heating system would fall to the default of the customers request to authorize such additional service. I could care less about the cost if I am going to be given a five star service. I started the car and immediately noticed an unfamiliar sound akin to a whole in the muffler or some child's muffler system. Then there was the similar sound of the water pump scraping metal as they should have noticed once the engine was started following their service.Oh well, I would not have even taken this venue had it not been for my son whom genuinely thought these guys should be considered. I mean chances are he will give them business in the future based on his cladentined network of other business owners. OH WELL. There is no proof of a warranty on their work as the bill should suggest and she failed to mention as such to me or my daughter. I shudder at having to refer back to them for any future service request. None the less thank you for confirming what was deduced from the unresponsive "good morning." The reviews of rave for this company is of little significance when one feels they are equally subject to the judgement of undesirable customers. I don't know how to assess it any clearer. The thing about poor judgement is you never know where the real money is coming from, no worries. Thank you all for your time and service. Mr. Marcus Eason✌ UPDATE: My above lament was addressed and justified by someone that sounded genuine and wrote a check for charges exceeding the original pre-quoted price. I want to continue future business as this I voiced with the person on the phone but only until then will my shame be put to silence.Thank you all at Fitz-It service center for your time. Mr. Marcus Eason

UPDATE REVIEW!!!!!! When in business it goes without saying that mistakes will happen. There was a slight issue with my repair and the car broke down in St Louis. The guys at Fitz it gave me no headache on warranty their work even though I could not bring it back to them. When I went to pick my car up from the shop in St Louis they had already paid they agreed the agreed without having to fight or argue or threatened to take to court. As I said in business it's to be expected mistakes will be made. But what sets apart a good business from a shity one is how they handle those mistakes. I highly recommend Fitz it Auto!!!!! Being from out of town when you have car trouble is very hard to find honest mechanics. I came here with a bearing on my axle that had gone bad. these guys could have easily overcharged me and replace the entire axle which was not necessary but was pretty much what we thought was going to happen when I left the store. They were able to find the bearing only and did it for less and they had quoted me for the parts only originally. I. Highly recommend these guys, and I wish I lived in the area so that I could use them more.

The only place you should go for your vehicle if you’re in Nashville! We were traveling from NC to CO and a few miles down the road our engine started over heating and by pure luck this shop was one of the closest. We called a little before they opened and left a message with our issues. Before the shop even opened I got a call back from the owner telling me to come on in and we did, they got right to work and were able to fix all our issues. JONAS was the miracle worker, I kid you not he worked 4 straight hours on our car and was so incredibly meticulous about getting every single issue fixed and triple checking his work. The biggest difference here is that they are truly only interested in selling you something you absolutely need, there was no pressure for other things or trying to add on extra parts/services to our bill, it was truly a solid group of workers just trying to get us back on the road. If you’re near Nashville this is where you need to go!

I had an emergency situation where my car died on the interstate near the Nashville airport. I don't live in Nashville anymore and never needed a mechanic so I had no local mechanic to call. I searched using my phone and found this mechanic nearby. Had my car towed there. It was a Sunday so they weren't open. I called the next day and when the when answered the phone, she said they would try to see what was wrong that day. That didn't happen, which was fine, but after calling the next day, I was told that they had some issues arise. Finally after driving past it at least twice a day, after 8 days, I was told they didn't work on hybrids. The woman that answers the phone tried to say I told her it was a different model but I know what kind of car I have. I waited 8 days to be told they don't work on hybrids.

RUN FOR YOUR LIFE, I Took my 2010 town and country for a catalytic converter replacement(I BROUGHT THE NEW CONVERTER)10 days later,i picked up the van and 29 miles later,with WORST mileage (From 19.7 to11.2), the idiot light ( check engine light)CAME ON!!!I called them and brought it back. RONNIE (OWNER)CONNECTED IT TO HIS COMPUTER, "CATALYTIC CONVERTER POPPED UP!!!! Which tell me THAT IT WAS NEVER CHANGE OUT!!!! Then RONNY (OWNER)tells me that I'll RECEIVE a phone in couple of days .That was over a MONTH AGO!! OF COURSE, NO ONE'S GOING TO CALL! THIS PLACE IS GARBAGE AND SO IS RONNIE(OWNER)FOR RIPPING ME OFF!! Like I said "RUN FOR YOUR LIFE "!!!

We dropped out car off here while on a road trip (we where in town briefly from Austin, TX) They where extremely kind and helpful to us, and got our repair done in one day. Couldn't have been more happy with the outcome. Since we planned on staying in Nashville for the day I only had to rent a car for one day...thank God!! The repair ended up being a new timing belt and water pump, along with a bad cog that drove the belt. Ended up paying about $750, which seems about right, but they also did some extra poking around with my permission to make sure nothing else was wrong.

in perfect bad auto shop fashion, I was originally told my car would be finished "worst case scenario, Friday morning." Was told this both Wednesday and Thursday. Friday morning I was then downgraded to "hopefully this weekend but I'll call you this afternoon or on Saturday." No call. No response at the shop. Will not be returning. EDIT: called this Monday morning, was told 'hopefully by the end of the day.' I have 0 faith that this is true. EDIT: It's now Thursday, 9 days later and 6 days after their 'worst case scenario' finish date and they won't call me back.

The service here was beyond my expectations. Kristy was really nice and Ronnie was gracious enough to give me a ride home as I had no other transportation. I had to have a new fuel pump installed. The work was done in a timely manner and at a better price than I could have imagined. This place surprised me as it looked really busy but made my repair a priority. They made my day. Thanks to all involved for doing a great job!

Great auto shop and excellent service. I was a person who only believed in the "dealership services" until I was introduced to Ronnie, his shop is very very honest no upsales, whatever you bring your vehicle in for is what they fix. The pricing is extremely fair and I highly recommend them. If your like me and have been burned by shady mechanics, you can rest easy now knowing your car is in good care @ Fitz It

Best auto shop I have ever been too! I'm in the military and my transmission blew out while I was passing through Tennessee. I called multiple auto shops and all of them could not see me that day. Finally I got referred to Fitz It. Not only did he run the diagnostic but Ronny picked up a brand new transmission and installed it the same day! Truck made it to Oklahoma no problem after. 10 out 10 auto shop!

I've been taking my truck to Ronnie at Fitz It for years and will never use another mechanic. They know what they're doing and they are more than fair. Nice to have that solid relationship with someone that can pretty much do anything for your automobile. He's swapped an engine for me, rebuilt my transmission, and all the services in between. Thanks Ronnie!

They are very friendly and will always work you in, have never had to wait more than a day to get it back. Very reasonable on their prices and they will call and check with you before they fix something extra on in unlike some other places that surprise you when you get the bill. I take all my vehicles there.

I was in need of my can being fixed in 3 days. Not only did they say yes, they could do it, they got it done a day early. That should be a good enough review right there, but there's more. They did it under what they gave me an estimate for! Very honest and trustworthy. Did a great job.

From the first phone call until the day the service was performed I have received nothing but THE BEST customer service. They are very professional and the most important thing…HONEST!!!!! Thank you so much and I will definitely be a returning customer

I am not from Nashville, and my car broke down while i was attending a very important event. They were very friendly and had my car fixed and ready to go the next day! It has run like a dream ever since. They are Amazing!!!

Absolutely the BEST place to go and have your car serviced in any way..all employees are friendly and ready and willing to help including Ronnie the owner..GREAT service as well as great affordable prices ..best in town!!!!

I live in Ohio and my daughter needed an emergency repair in Nashville, I spoke to Ronnie and he made me feel comfortable having her take the car to Fitz it. It was repaired quickly and professionally. Thanks again! Glenn

Awesome, trustworthy mechanics!!! Honest and helpful people who provide excellent service!!! They were so amazing to me and I would strongly recommend them to anyone in the greater Nashville area!!! Ronnie is the best!!!

I came in with an issue with my van while on vacation with my family and they took care of our problem with amazing quality and great professionalism thanks again for the amazing service would recommend 10/10

I went in to get my alternator replaced. Since it's easy to reach on my car the mechanic was able to do it without having to wait for a garage spot to open up. They're polite and ready to assist.

Ronnie is the Master Mechanic he can fix any type of vehicle, he has been my mechanic for over 5 years now and I would recommend Fitz It Auto Repair to anyone in need of affordable auto repair.

Ronnie is a hard working guy running a good shop. Joe is the best mechanic around and knows his stuff! The two of them make it a good place to go and it's pretty centrally located

Friendly, fast and affordable. They really worked with me to get to the root of the problem and were very upfront and fair about the pricing for all of the work they did.

Ronnie and his staff always provide excellent service and their labor exceeds that of dealerships. I have been taking my cars and trucks to him for more than ten years!

Ronnie is an absolute genius when it comes to fixing cars . He has kept my 96 Honda Accord running like new for the past 6 years since I bought the car in 2009.

I had the most amazing customer service experience here. Needless to say, any other work I will need to have done on my car in the future, I'll be coming back!

Very cordial and polite. Quoted amount to repair vehicle. Young lady in office was exceptionally knowledgeable and friendly. I recommend this company.

My car broke down on vacation. They fixed it within 2 hours and had me back on the road. The problem was a bad ignition coil on a Chrysler Pacifica

I would definitely recommend this auto repair shop. They have reasonable prices & have always taken care of all of my family's auto care needs.

Great automotive repair shop. They replaced the motor in my truck. Did a great job. Fast, efficient and excellent mechanics and support staff.

Fitzit replaced broken bolts and new gasket on the exhaust manifold. Very pleased, no more ticking! Work was done in a timely manner.

The gentleman in charge of the shop was extremely rude. Attitude out the wassu. Hopefully I never see or speak to these people again.

Fast, Honest service! Great work & I'll be taking my truck back for any other service I need. Thank you guys for Fitz’n It!

Best customer service I've had here in Nashville! They have fair prices which is hard to come by. I highly recommend them!

So easy to work with and their pricing is so much better than the mainstream places!! I trust them with any work they do.

I would highly recommend them for your vehicle repairs. Honest business owner that doesn’t overcharge for services.

This is my go to shop someone you can trust. The owner even takes time to talk to you, just honest people

This place is the most affordable in town and they keep my HONDA very happy! THE BEST!

This is my second time going to them! They're fast and fair! I'll be going back!

The staff is great. Always knowledgable and willing to help. Very friendly.

Hard-working small business Good Old country fixing and pretty women lol

Extremely reliable and honest. Wouldn't go anywhere else .

Great place, honest mechanic. Definitely recommend …

Always a professional, ethical, well priced experience

I only trust this car repair store in Nashville area

Fast and honest service with good communication.

Great customer service. Excellent mechanics.

We'll never take our vehicles anywhere else!

Finally found an honest & helpful mechanic!

Ronnie and the gang are great …

They do a excellent job on your vehicle

Very knowledgeable & helpful staff

They care, but service is slow

Great service and reliability!

I highly recommend this place!

Great people at this shop.

Good honest people

It's good place