Do NOT purchase the Westport dining suite (a dining table). Hard to clean - table has lots of rough patches where it gets stuck to your clothes and cloths. Also has lots of splinters. The worst quality ever. What’s worse is the workers are fully aware and do not tell you these issues. Beyond impractical it’s an absolute joke.

Recently bought the 6 seater Hamilton with Ottoman from Focus on Furniture. The store was so busy but the staff made sure I knew they would be with me as soon as possible. Bea was friendly and helped organise my new couch for me. Really happy with the couch, so comfortable. And very happy with the service. Thanks guys!

We spent quite a long time there choosing furniture and are very happy with what be bought. Very good quality and value for money. The staff were excellent and allowed us to move furniture around to make sure we were happy and gave us a very good deal. Would highly recommend

Vanessa (and Samantha) from Dandenong could not have been more helpful with our queries and our large order. Vanessa's recommendation on how to get our items delivered to an area that is not covered by normal delivery was spot on and we couldn't be happier.

If you get pickup on an order just be aware that they won’t help you put your items in your car but leave it outside due to “occupational and health safety”. But who cares about the customers safety! Isn’t that the warehouse workers job? To

Great customer service at the Dandenong South store! Items are also reasonably priced and they're really comfy. We had help from the store manager. He was lovely and happy to show us the prices we were interested in. He also wasn't pushy to

We bought an L shaped couche and when we got our delivery we were shocked to find that the chase was on the wrong side (left instead of the right) we called them.The resolution we were offered was to sell our couche on gumtree and they wont

Incredibly happy customer! very happy with the friendly, approachable and accomodating service provided, particularly from team member Bea, she was absolutely fantastic at looking after us and our purchase. She has great people and customer

Very happy with the products - 2 seat recliner lounge, 2 seat lounge and 6 x dining chairs. Floor staff were extremely helpful and happy to assist (even when the chairs were added to the order the next day over the phone) delivery was less

Large store with a wide selection of furniture. They were fantastic when ordering my dining table. I found the staff lacking with sympathy when delays occurred with the couch I ordered. I had to contact them over a month after ordering to

We visited 3 Focus on Furniture shops to find what we wanted, and Fountain Gate shop was the only shop we found what we wanted with a good offer. The sales staff were very professional, as we were fussy customers, where we changed what we

Bought a 3 piece lounge at the Dandenong store recently. The design was so comfortable- it’s getting harder to find chairs that support the head and neck- and I knew that this was the one as soon as I sat on it. Got it at a great price,

The customer service at the Dandenong store was great. I was shopping and asked the sales assistant if I could use the toilet. She politely declined because of Covid. I asked her where there might be some available facilities nearby and

The service at the store was great 5 stars but the product and after service support was terrible - brought a Tex king bed frame it came with faulty support legs took them 5 days to mail out new ones which came in a different size! Took

we're all tired at 5pm on a Friday. but given that we had money to spend and knew what we wanted a bit of help would have been a good start. Rude, dismissive old bat behind the counter that wanted to go home, not do her job and help us

Take you money across the road. Amart are just so lovely and really good with delivery ETAs and fees. I'm trying to find a head office contact to lodge a formal complaint, and one that doesn't sound like a baseless rant because someone

Was just about to give up on our search for a couch. Went into Focus on Furniture and I’m so glad we did. Tina was amazing, so sweet, helpful and attentive, not pushy at all. It was such a nice experience. Thank you!

My mum purchased furniture prior to the recent lockdown. Obviously as a result of recent events, her order/delivery was delayed. Not only did she receive excellent customer service in the store, she received

Best service! staff was extremely helpful. I bought a Kenndy Dining table and the quality is great, as well as the price. Very easy to deal with and happy to come back and shop more!

Huge thanks to Vanessa who sold me the couch; answered all my questions, didn't rush or pressure me, just listened to my requirements and worked with me, so helpful! Thank you!

Excellent service. Staff friendly and helpful. Able to receive couch in less than a week. Delivery also excellent with great communication. Very happy with product purchased.

Greg (Manager) was extremely helpful and not at all pushy. All staff we have encountered on our many visits recently (picking furniture for new house) have been great.

Excellent sales service, helpful guy to choose the right furniture for us and the best combination. Good timing for delivery, helpful guys doing the furniture assembly

Fantastic customer service from Bea. Called in with a Price Match enquiry and had it resolved within minutes. Feel really confident about my purchase with Focus On.

The Dandenong South store is awesome! Bea looked after us on several occasions and is very friendly, efficient and knowledgeable! The delivery team is also great!

We were very happy with the purchase of the sofa beds and chairs we bought. The staff were extremely helpful and will consider buying more stuff in the future.

Very friendly and helpful staff... Good quality furniture...Really nice place with modern and aesthetically pleasing furniture.. Definitely recommend a visit.

Sales people here are like the car dealers of the 90's and 2000's. Only care about making a sale and no thought or care of the person buying the furniture.

B made my day. coz she has expertise in customer service and management. I finally found my piece of furniture with great satisfaction and lots of fun.

Good price .Easy to contact . Almost all our furniture from focus on . Once we experiencing our dining table slightly cracked , they change it to new

In terms of the products, they are of good quality, and easy to pick what was wanted based on the store. However, that's where the good ends...

We chose Focus on Furniture after a terrible experience at another furniture store who were at that point 3 months late on a 3 month delivery.

Most reasonable prices I could find after visiting almost 20 different shops.Very good quality, professional staff and on time delivery.

Amazing experience with bea make the experience very easy and fun, very happy with the purchase after 5 weeks of looking. Great team (:

The ladies here were really nice as we walked back and forth between two couch sets and were happy to answer any questions we had

The Pompeii dining set is immaculate. Modern, light weight and fits up to 10 people. It’s the perfect addition to our new home.

Great product and great attention! We bought a beautiful Beach Sunrise Framed Canvas that fits perfectly in our living room

Lovely quality furniture, very reasonable priced. The staff at the Dandenong store were very helpful.

Glad we purchased most of our furniture from this shop when we moved to our new home.

BEA IS THE BEST SALES REP! GREAT SERVICE AND FRIENDLY SERVICE