Free People has the worst online customer service. I have tried to order the same dress 3 times, the first time my order was canceled by the fraud department, but the company could not give me a reason on why. The second time I purchased the same dress and it went through (size small), however this dress was too big. I tried to go back and order the same dress in a smaller size (size xs) and purchased express shipping to have it here on time for engagement pics, the fraud department canceled my order again. No one from the company contacted me, just sent a cancellation email. When I called customer service they still had no reason on why and would not honor my purchase or shipping. I am extremely disappointed in a company that charges $130 for a dress and does not stand behind what they advertise.

My husband and I came to South End for lunch. I walked into Free People while he did his own thing. Some background, most of my closet is filled with Free People. I love that Bohemian look, Free spirit. I’m quite familiar that Anthropologie is a sister company etc. I feel as if there may be some ageism going on here. Can’t say for sure. The employees didn’t seem very interested in offering help. In fact they said a big hello to a young woman that came in right behind me. I know South End is a younger crowd but please! I did notice a few more Google reviews that complained about the lack of good customer service. I hope they read these reviews and make some positive changes.

My Girlfriend and I came here for the first time yesterday. The staff was very helpful in trying to help us find an item that we bought online and wanted to check out in the store. Turns out they have so much inventory that with this sold online they did not have in the store. So that was a little bit of a letdown. Overall the stores large and I have a lot of selection. It is very clean and very neat. It is well organized into several sections. This is a newer location so we will be coming back. Overall we were pleased with our experience. It’s like a younger anthropology.

Wow what a store its like a giant boutique specializing in young trendy clothing. They also carry shoes and accessories. There were so many different styles and choices. Young and definitely fresh designs with a cutting edge design. I would love to fill my closet. Unfortunately the prices are higher than your average women's chain stores. Even if you don't buy antt its worth the special trip to see the new trends. Check out the dressing room curtains.

Had the worst customer experience of my life here. I wandered around the store and was the only person shopping. Multiple times employees walked past me and never said a word, even as I let myself into a fitting room. On my way out someone said have a good night (the first interaction of the entire night) and before I could even say anything the girl yells back “NO? OK” wee Coming from someone who used to work in retail I will never be back.

Oooooooooooooooooo look at me I am free. I am free as a bird. I am free as the little butterfly fluttering around drinking all the nectar out of the flowers. oooooooooo look at me I am so relaxed.... I am so centered with the earth... why? Because I shop at Free People.... that is my source of relaxation.....oooooo I'm a little birdy.... chirp chirp.

Today I had one of the best experiences shopping in store. The staff was friendly, helpful, and checked in on me throughout my time there. They gave honest feedback when I asked their opinion, and an absolute delight at checkout! The store was very busy and the staff still made me feel welcomed. Will be back to shop again soon!

Free people itself has a great selection of dofferent styles for whatever you are looking for, my girlfriend spent quite a long time here and the sale items are especially enticing, unfortunately parking here is horrendous as is the intersection this particular location is placed at, overall decent clothing with a decent price

I'm a big fan of Free People, but most likely will not be coming back here again and will just shop online moving forward. The employees were not very helpful, the store was not busy when I came in and no one welcomed or approached me. Paying premium prices for some regular clothes should at least be felt in customer service.

Didn't purchase anything. Just window shopping. They have some really neat and fashionable pieces of clothing for young women. I will be sure to bring my granddaughter the next time she visits. She'd love this place. Very neat and clean. Sales personnel seemed friendly. Free parking in lot that consists of other stores.

Some of the best window displays I have ever seen - a fun and crafty store for the elegant yet edgy woman. The sale room is reasonably priced if you are unable to drop a few hundred dollars. Every item I have purchased here was worth the money as the quality of these products is legit.

This is the only free people in Charlotte but it’s not even worth going into. Avoid it at all costs. People in this store are so rude. I had to ask three different employees to help me with something. I did so kindly and finally the last employee was helpful but passive aggressive

The products are great but if you have to return an item ordered online, you are screwed. Every time I return an item, I have to beg for a refund or store credit. It should not be this difficult, especially at the price customers pay for the clothing.

THE WORST customer service ever! Charged me 3 times for 1 pair of pants, was an exchange but the employee did a return and reorder! I have 3 charges now. NEVER AGAIN WILL I SPEND A DIME ON FREE PEOPLE, MORE LIKE FRAUD PEOPLE

I enjoyed my experience today they were very pleasant and professional and I but me a blouse and a hat that were on the clearance rack and I mean they are to die for thank you very much Free People and staff

The customer service was extremely lacking. I’ve gone into this store a hand full of times and no one really greets you. Two ladies just stay behind the counter. They don’t smile at all. Not very friendly.

My absolute favorite place to shop! Nowhere near the selection as they have online, but they do carry some of the more popular items in-store. Customer service is always top notch.

Excellent...Staff members were fabulous, knowledgeable about the apparel, very friendly, and just an awesome experience. Please visit for a wonderful experience.

Love this store but everything is size small. Even if it fits my large body the size says small...ego booster. Seriously though love the store.

There’s so much selection at this location! Customer service is consistently good as they’ve helped me picked out a few pieces many times.

always aesthetically pleasing, staff is nice. usually don’t have my sizes in stock but always offer to order for me. …

I love fashion. Free People has the most beautiful hip clothes on Earth! The ladies who work the floor are wonderful too!

My favorite place to shop. Clerks were friendly. Had a sale that was unbelievable Still smiling about the deals I got

Love the staff….so kind, helpful, and fun. Thank you all for your patience and excellent service

sheeeeee my girl friend went there she came back to my house looking hot

First time visiting Free people. They had lots of unique items

Beautiful store. Interesting merchandise.

My go to store. Always well stocked

Fantastic store amazing staff !!

Awesome Shop. One of my faves!