I called the store to see if they had a specific boot in stock before making the hour-long trip from home. Dakota was very friendly and helpful. Once I arrived, Jennifer and Cameron were equally as great helping me and my friend with suggestions, tips and tricks, etc. My friend and I both left with a pair of boots. These are my 4th pair of Freebirds (previous 3 were bought from their website), and they're all so comfortable. The store has a great selection, and I'll buy from there from now on, whenever possible. I also left with a hat, which was something I didn't expect to get, but couldn't resist. It's definitely best for me that they're not conveniently located to my home, or I'd have to get a second job to afford my addiction to this brand!

We went to purchase a set of Jackson boots during a visit to Fort Worth. We called to see if they had the size we wanted and the boots were placed on hold for us. We arrived, and were greeted, promptly. The boots fit a little small, and the staff members quickly grabbed us a larger size. The staff were incredibly professional, courteous and extremely bubbly; particularly Jennifer, who not only made the sale an absolute pleasure, but graciously provided us a ride to a nearby breakfast location (which she recommended). We cannot say enough about the completely above-and-beyond level of service, and the warm, welcoming demeanour of this incredible lady!

I visited the store for the first time in April, I think. There were a pair of boots (The Jackson) that were just begging me to take them home but they didn’t have my size. I asked Bailee to please be on the look out and if they should come in, to please give me a call. To my surprise, 4 months later, I get a text to come visit the store because the Jacksons (the boots - not me) had arrived. Anyway, that was my second visit to the store and I’m sure there will be many more. It’s a total vibe and the customer service is superb!

Was visiting from out of town, talked my wife and sister into going boot shopping with me. I was tired of the Boot Cities and Cavender's boots. I saw Freebird online and wanted to try a few pair on. I only wanted 1 pair, but left with 2. Jennifer was super nice as I tried on about 15 pairs of boots. I was specifically after leather sole boots as they are getting hard to find. I hope they last, but otherwise the entire experience was fantastic.

These boots are HANDS DOWN the most comfortable boots I’ve owned. The store is neat, organized and the staff inside are really helpful. I was helped immediately upon walking through the door and shown the men’s boots. I bought my first pair and now own 2 western boots and 1 lifestyle boot called carbons. Highly recommend. Take all my money haha

Awful boots. Bought 2 pairs, took one back. Would’ve taken both back but I already wore them. They’re heavy as heck. You feel like you’ve got cinder blocks on your feet. They are extremely uncomfortable. But, they’re cheap, too. So, if you want inexpensive, poorly-made boots, this is your place.

The staff is amazing and super cute. I had an exchange from an online order. The manager was extremely kind and helpful. She made the drive to Ft Worth well worth it! The only thing that could make it better was if you had a store in dallas… I would be your number 1 customer! Thank you!

I went in to the store for the first time today. Everyone was super welcoming and kind. I got a great deal on some beautiful shoes! I will definitely return!

Jennifer made my purchase an absolute dream! I was completely and utterly floored by her remarkable personality and exceptional customer service!

Beautifully crafted footwear. Staff was very helpful and fun. Love the 25% off discount right now. I have 2 pair of Freebird’s now. I love them.

Great store, Jennifer the manager was fantastic and her team seemed well trained and knowledgeable.

excellent attention! they have boot beauties!

Ame y amo este lugar ... super amables todos

Very friendly! Great shoes!