I can’t speak highly enough of HWA Insurance Brokers/Freight Insurance Services International. I recently moved from Perth to Albany, and I was looking for transit insurance. The removal company I used offered insurance, but the premium was very high, and the exclusions numerous. After a web search I stumbled across HWA/FISI. I requested a quote and was surprised that not only was the premium less than 1/4 of what I had been been quoted by the removal company, the exclusions were far less restrictive. Before I took out the policy I exchanged emails and phone calls with Craig, the National Marine Manager. He was helpful and provided me with lots of valuable information. As it happened, some of my household contents did get damage during the move. I contacted Craig and he clearly explained what documentation I needed to provide to lodge a claim. I lodged the claim through Craig and just a couple of days later he emailed me to say that the claim had been approved. I couldn’t ask for a better experience dealing with an insurance company or broker.

Great value for money compared to the shipping agencies and extremely efficient . Application very easy and a claim was astonishingly swift. Despite the fact that i had a large container full of effects only two items were cracked on delivery. After contract with the insurance company an fulfilling their claim/refund requirements I was paid within 3 days of submitting the claim. So bravo to IFI

Can't rate these guys highly enough. They were so helpful in providing advice prior to lodging a claim and really quick to reply to emails once the claim process was underway. I will be using them again when my replacement table is ready to be shipped!

Immediate response when I was in need for advise. Professionalism at the highest level. Simple and easy claim process. Next time that I will move, I will not search again for insurance broker. I know the best!

5 star plus for a fabulous service from start to finish. Special mention to Craig, he was an absolutes delight to deal with and very reassuring. Would highly recommend using them.

Craig and team made my worst nightmare, having to make an insurance claim, easy and fast. They walked me through the whole process and got the claim handled quickly. Thanks.

Amazing customer service from Craig. Very helpful throughout the whole process, I can’t recommend these guys enough.

Shout out to Craig - fantastic customer service - above and beyond. Would recommend this company

Great service from Craig and the team. Top notch coverage, at a great price point.

Excellent service! Great team! Fast and prompt communication! Totally recommend.

Very professional and efficient service. Greatly appreciated.

Prompt communications and great service. Highly recommended

Thank you for the best customer service and help!

Fast claim processing. Happy Customer.

Great service, highly recommended!!!

Highly recommended.