This branch has outstanding customer service and employees. I even appreciate a security guard that majes me feel safe banking there. Liz Jimenez and Árele are excellent banking agents. If you are looking for a bank where not just a number but are treated as an individual I highly recommend Frost Bank. They know you by name and even my voice when I call. I also recommend them for auto finance some of the best rates and fastest service I Have ever received was in and out within 15 mins. Thank you ladies thank you Frost Bank for actually adhearing to your core values. My mother was with me that day and was very impressed. She remembers the Frost brothers when they first started out she didn’t imagine the outstanding customer service.

Horrible customer service. I wanted to open an account and they refused me because I needed a cash advance from my account at another bank. Then I said I am recording this whole mess and will report them to appropriate agencies, their security guard shows up and says I cannot record inside the bank. This branch is garbage and needs to be shut down. Don’t go here. Went to First National Bank to do cash advance right after, before I even asked to open an account with them they suggested opening an account with them to be able to cash advance more.

I have been with Frost Bank on Broadway for over 25 years. It changed from Harrisburg Bank to Frost bank, I've met some wonderful employees that are now retired. Also I like the live customer service when I've called them. My parents banked there also for many years.

Horrible treatment at this branch. Noe accessed my account without my authorization, called asking me strange questions. My account is now frozen until things get sorted out. I feel very violated. Did not expect this.

Wonderful customer service every time I visited. They truly handle your issues with high importance! I've been with them since 99.

The best bank I ever had in my life. The customer service is extraordinary, actually everything is extraordinary in this bank.

Friendly and knowledgeable employees that are ready to help you before you even park your vehicle in their parking lot.

I recommend this bank to Everyone! I love my Frost bank and the employees are always so nice and helpful

The layout resembles an Apple store. Refreshing banking with a great atmosphere. I'm pleased

Excellent full service bank

Great customer service.

Great atmosphere

Awesome banking

Good bank.