Have edited my review from 5 stars 2 years ago to 1 star. (See photo) Really disappointed. I have bought many rings and necklaces from this place and always had such a great experience. My sister bought me two rings for Christmas as I mentioned many times to her about how I love the rings. Unfortunately they were too little for my fingers and I had to exchange them. Yesterday 8th Jan I went to the shop at 4:05pm. The lady looked at my receipt but said they were closed and I would have to come back tomorrow. I was happy to come back as I didn’t realise they were closed. 9th Jan I came back to exchange my rings to larger sizes. The lady was pretty abrupt straight of the bat and refused to exchange them as she stated their Christmas returns was until boxing day only. I think this is a really unfair policy as who is able to get to the shops that quickly after Christmas? Also I have exchanged items in the past that my partner has bought for me due to sizing and has never been an issue. Standard practice is two weeks and up to 15 Jan for Christmas trading. I am so disappointed at the rude service and unfair policy at a shop I have really enjoyed for years :(

Purchased a Silver ring for $200 which snapped. I took it back and the woman said there was nothing they could do. Very disappointing even though I have bought many items from them.

Really rude older women served us, and was quite aggressive in the way she spoke. A necklace had snapped one day after purchasing and they would not provide a refund

Their prices have really gone up there is not much to buy under $400 these days

Staff are friendly & helpful