My husbands car has been with them for a month and each time I've gone to pick it up there is always something else wrong with it. I would never have expected the terrible customer service we are receiving from them, especially after paying such a huge amount of money. Yesterday was the final straw for me because after picking up the car for the third time we brought it home and the next day the car died on the side of the road. It took them more than 3 hours for them to send someone out to fix the car and drive it back to their shop. 24 hours later and we are still in the same situation. No one had the decency to call and update me about the car and as usual I had to call them. Its quite sad that this is happening. I would have been better off going to a cheaper mechanic because apparently the mechanics at Germaine Toyota Lagos have no clue on how to fix a car properly . I really wonder how you received so many customer service awards because for the past 1 month, your customer service has been non existent. Mr. George (the service manager) is the only person that has shown a high level of customer service and he found out about car issue late. I'm tired of hearing apologizes, please fix my car or refund my money!!!!!

This has been the worst experience of my life. My car has remained with this company for well over a year and there is no end in sight. Without fixing the issues reported, there followed an endless list of "additional" faults which Germain is happy to charge for. Some charges and corresponding "repairs" occurred without my notification or confirmation. The charges now exceed the value of the car, which I have had to replace. The entire experience has forced me to transfer the ownership of the car to Germain. The incompetence of this company is only matched by their utter disdain for clients. The directors and management of Germain deserve to be sued. The directors should be prevented from acting as directors on other companies and Germain should be dissolved.

VERY POOR service. My car was overheating and they recommended changing the engine and fans. Cost was about N900K. Left car with them for 3weeks, pickup car but car still overheating though they claimed engine and fans were changed. Returned and pickup after changing relay, car still overheating. Returned and pickup, car over heated and bursted the radiator and melted the fan. Returned and they claimed radiator and fans were changed. Pickup car today and less than 15mins Drive, car started overheating again. They installed a leaking radiator that they actually green painted areas that were bad, leak came from those areas.This is Christmas season and I have not means of transport. These guys are INCOMPETENT to say the least.

This company is a scam. Any positive reviews has to be from people that work here or relatives. I took my car in for transmission Nov 29 and car Spent 2 weeks only to get it back and fuel is leaking. It had to be towed to the company and it been returned 4 times and car constantly leaks fuel within 48 hours a full tank is on the floor! Whoever owns and runs this company should be shut down as they are the worst car service provider I have encountered in all my life. Customer beware, this company Germaine is atrocious. I wished I looked through reviews before I took my car in. After paying over 1 million naira to fix a problem, they have caused worse problems. I hate these people

I have been using Germaine auto for up to 7 years but I think they are becoming complacent. My experience on my last visit on 22 May 2023 was nothing to write home about. My invoice wasn't ready and I had to wait for it to be typed up. Quality check was being done in my presence when the car has been brought from the garage to the pick up point. The person that drove the car to the pick was wearing his mechanic work clothes and didn't bother to cover the car seat telling me it doesn't matter. They really need to up their game or customers will leave in droves.

The Most incompetent workshop i have ever come across in my life.. they are totally clueless, they made a complete mess of my car and engine. They are glorified street side mechanics. My experience spans over 3 months, and all i can say is save yourself the trauma DO NOT USE THESE SCAMMERS..

Germaine Auto Centre Is Located Along Lekki EpeExpressway Very Close To House On The Rock Church Cathedral Lekki Ikate Lagos ' With The Best Services In Autos Dealings And Others Services Like Medical Services Ofcourse That Is Where I Used As My HMO Clinic With There Best Of Service.

Too much time wasted, i was to pick up a car that was ready on Wednesday 03/04/19 i came in 9am it took them till about 5pm to complete the process. Today again 05/04/19 i brought in a car at exactly 9am to check and get estimate, up now 3.35pm the said estimate is not ready.

Worst repair service I have ever experienced. They may only be able to fix Toyota vehicles but anything else is a gamble. After 2 months I am battling with a new issue caused by mechanics. Terrible Customer service; incompetent staff and poor quality. Such a disappointment

Great people, great service. This is an auto center that provides the best service either in maintenance checks, a/c repairs, body spray, replacing of cars or repair of crucial car parts. They offer the best prices around the region. And they provide timely service.

An auto workshop with a touch of the present. Well organized. So impressed with their professionalism. From the security at the gate to the Customer Care is top notch though, there is still a lot of room for further improvement. Together, you can achieve more.

Absolute terrible service. This is the worst service shop I have experienced in Lekki. Save your money and don’t let keep your vehicle hostage. When you complain, they will add an extra week to the work they have to do on your vehicle.

Well what I learnt today is thst they don't open on public holidays and Sundays. Even though Google said otherwise. I had to drop my car with the security wirh the hope it will be fixed tomorrow. At least that was a good part.

If I could choose zero I would. First impressions matter a lot and when your customer service is terrible it says a lot about the company. I suggest your staff do some training in on boarding becaaue I was very dissapointed.

Lovely and organised autosales and after sales service centre. Only problem?? Their prices are over the roof. They charge N30,000 just to prepare quotation alone for your vehicle...lol

Germaine is a great company, there way of doing things is very good, they have good customers service approach, there parts are genius, every thing about Germaine is just so special.

There's always a property maintenance issue No functioning AC in this hot weather. Toyota can be gotten here but the price is quite extra. The staff are helpful too. …

Germaine Auto Centre is an automobile company located behind House on the rock church. It also have a clinic known as Germaine Hospital and it's not such a wonderful place

Good place to service and buy clean brand new cars (Toyota). They fix and repair all car brand. The beautiful Managing Director is energetic and ready to deliver always.

I had a good customer experience. Met with courteous and well-informed staff. The clinic there is affordable and neat. The centre has got good parking space as well.

Nice place but job delivery is very poor. Outrageous bills without strict monitoring of the work being carried out. QA and QC department are doing a very poor job.

Under the new mngt Germaine has transformed into a world class auto shop overnight. The service is amazing and they're very efficient. Great place all round

No star give him. , very very bed service, they dont have car wash machine, they use rag , no vacume clener, this work like road side mechenic

This is one place I can assure you to get your Toyota vehicle fixed, serviced, and you can as well buy new Toyota rides at reasonable prices.

It is an auto care service centre where cars are repair. There are each section for repairs of different cars. I went there for inspection

If u got a Toyota or Lexus this is the best place to bring ur car they will take care of u real good but the price is not easy ooo.

Our car was straightforward to purchase, thanks to Show ready cars. The best customer service we have ever had. Highly suggested.

At auto Germaine, your car gets needed treatment that it requires. I'm really impressed with the quality of service they deliver.

There's been a lot of improvement with the new management. They always do the 'after service' calls to confirm everything is ok.

First impression matters a lot. Totally disappointed. Customer service zero, my first time there and definitely my last.

I had a world class treatment.....just walk in there and u will never leave the same way u came in.

Absolutely unreliable and insincere. Don’t come here if you need your car serviced the same day.

The is a place where you can fix all your cars exterior and interior to the best of my Knowledge

The exterior looks pretty good but the interior painting should be remade to add color to it.

Trust me, it's the best place you can ever bring your vehicle too. A trial will convince you

Vehicle purchase and service centre. They sell vehicle parts, service, and spray vehicles.

They have been in automobile sales and repair for a long time and they're very efficient.

Courteous professional service.Top notch Germaine health centre just adjacentent to it.

Google map really help me in my job I'm so proud of them they are the best of all

You are rest assured of the best service here. I was super impressed.

Cool place where you get your car, and also get your vehicle fixed

Superb customer feedback and attention... Lovely environment too.

You get the best hands on your cars. However TAT was bad.

Great customer service, best place to go for car repairs

Good car dealership and maintenance place in Lekki.

It's good company they repair cars very well

They work hard to get you the best vehicles.

Great and attractive so calm and lovely

They offer 5 star auto repair services

Gr8... just that they delay in time