09 November. I really thought I was going to spend the whole day in a queue, so I arrived at Gordons Bay licence centre at six this morning. I was the first to arrive, needless to say a few others arrived shortly after. Although it was long before opening time, you could have a nice chat with fellow applicants. About half an hour before opening a very helpful staff member came to check our documents and took it made photo copies. As the office opened we went in and was greeted by awesome friendly staff. The process went quick. I left there with a smile. Well done to the staff with excellent service. # Gordons bay is tops.

Stood in the 40 degree sun last week Friday for 2 hours before I was allowed in to apply for my daughter's learners. Was then told i needed an affadavit for her proof of address. Surely the officials could make the effort to check your supporting documents on arrival instead of making us stand in the blistering heat and sun for two hours and then only turning us away. Shocking and rude service...not going back there...will drive to find better service

Weirdest request from the cashier, I wanted to pay with my bank card, but the cashier asked me to read out aloud the expiry date on my bank card. Because she has to write it down on their “forms”. I refused, saying it’s absurd and unsafe to disclose this information. The cashier addressed me with irritation that I had a problem providing card details to a stranger. Surely this cannot be the norm.

Very positive experience..maybe I got lucky and chose a good day. In and out in 30 minutes. I did a license renewal. Cashier and reception staff could try be a little friendlier but otherwise the system works efficiently and quickly. The chap who did my eye test was professional and super friendly. Remember to take photos, proof of address and a valid ID.

In and out in less than 20 minutes. Super friendly, efficient, and professional team, from the lady who welcomed me at the door to the lady who took down all my details to the gentleman who did my eye test and, finally, the cashier at the end. Such a breath of fresh air compared to the traffic departments up in Gauteng and the North West.

Unbelievable service, polite, helpful and very quick. Quiet out of the way so probably reason it is not very busy. Took from start to finish 45 min. What started as a daunting experience in thought was a pleasant experience in reality. The staff take pride in their work. Thank you to each one of them.

This department, Mr Ramaphosa, is a textbook example of apathetic, disinterested and unfriendly staff working in a government department that you're ever likely to come across. It's absolute disgraceful that these people are actually being paid a salary given how they treat their "customers."

Waste of time here, room full of people waiting for hours and hours in front of the eye testing station with no one there! There is only one machine, but to make it worse the person doing the tests isn't even there! Eventually left and will go to another office.

Even though I didn't have to stand in a queue, the staff were very unhelpful and unfriendly, except for the lady that helped me with my eye test. There was an elderly lady who was helped before me that was also treated in an annoyed manner.

Skilled and knowledgeable personnel. Yes it did take some time - about and hour and a half (including the time it took to have my pics taken across the road) - but that is the time I had hoped for. Thanks for a surprisingly easy experience.

Very rude staff. Declines FICA documents that the bank accepted! Only friendly person is the eye test lady. The staff give the impression they are doing you a favour being there. Sent from one queue to the next. Very unpleasant experience.

I don't usually leave comments, but i have to commend the amazing staff at this testing centre. There was no queue as it runs efficiently. Special mention must be made of Hanlo who couldn't have been more helpful. Thank you all

Very slow, waited so long to just renew my license. Am still waiting.. would rather choose driving illegal. I am not buying a house here just new freaking license. Got beter when it seems like the boss game around..

GB Traffic Department only does Drivers Lisence renewals & Services related to Drivers/ Learners Lisence Applications they do not service those who would like to renew their Vehicle Registrations.

Really efficient, staff deal with lots of people but do it professionally. Special mention of Nora who is a wonderful example of a friendly, happy and service driven staff member. Very impressed.

very friendly and helpful staff... pls do something about the exit at the visiters parkingbay.I almost damage my cars suspension at the offramp pls pls pls...thank you in advance..you guys rock

Did a renewal and it was fast under 30 mins also it was well organised. Thank you for staff working there where very helpfull , they deserve a raise for giving such good service!

If you live in Somerset West or nearby areas I would suggest doing your drivers through this department as the test is easier and the staff are friendly and a smoother service

Face to face, the service is excellent, but trying for days to get someone to answer a phone. I want to know if they have my renewed license card, but no-one answers.

Waiting 3 hours to renew my license, typical Government Department, why NO supervisors. Should employ more trained staff, which can help the unemployment situation.

Expect to queue outside without shelter for minimum 4 hours. Queue moves at about 6 persons per hour. Took me on a Thursday, queuing from 8am, 5.5 hours.

Excellent Service! Very helpful staff. To renew my driver's license was quick and easy. Thank you to Gordons Bay Traffic Departments friendly staff.

Absolutely no management and uninterested staff. The entire staff need a lesson in how to communicate to customers. What a waste of everyone's time.

Fast & efficient. Suggest if you wear Multifocals have your eyes tested at an optician. Take this certificate to the dept with you. It is accepted.

Traffic officers are really friendly and help make you feel more comfortable during your driver's test. Easiest road I have been on as well.

Had to renew drivers license. Did take longer because of loadshedding but staff was nice and friendly. Collection also super fast and easy.

My rating is based on the state of the premises, never had an upgrade since I first arrived in Cape Town 17 years ago, or so it seems like

Staff was helpfull. Don't bother to do a eye test prior. The certificate means nothing. You have to do it again as part of the screening.

A well deserved 5 star for this center compared to a disgusting -5 for the disgraceful Somerset West center. Well done Gordons Bay!

Many thanks to Alisha and friendly staff, after sifting through tons, to find my licence. And 2 phonecalls letting me know.

I was so amperes this office service very slowly queue Un experience lady behind the konter totally poor a and poor service

So chuffed with the service there. Applied for new driver’s license. Super pleased with overall service. Very friendly.

Awesome service with a smile, takes me 10 min drive extra but definitely worth it. Keep up the good work …

Sitting waiting now to renew my drivers license for 4 hours and that isn’t to mention the unfriendly service.

Waiting waiting and waiting. Last year this office was tops. What happen to the people who use to work here

Very impressed with the lady assistant, treating everyone with respect to fill the forms thumbs up …

Very rude and arrogant staff. One staff member in particular speaks terribly to people that walk in.

Pleasantly surprised with the service. Able to renew drivers license in just under 20 minutes

I renewed my driver's license here in just over an hour. The staff is friendly and efficient.

No special access for the elderly. System is pathetically slow and far too few cashiers.

Friendly and efficient service. I am so impressed. In and out in no time. Dankie julle!

even if you call them no answer. if u go to the trafic. nothink will be done. rude ppl.

Very slow in processing eye test and paper work. 1h30 later and still not done

The service was great without a hiccup. The staff was more than helpful!

Awesome service. Friendly staff. Will never go anywhere else again.

Quick, efficient and friendly. Always able to help. Well done guys

Walked out after 2 hours sitting in a line not moving. Pathetic!

Staff was very friendly and helpful - was in and out in no time

No the usual crowded public facility youd normally encounter.

Doesnt answer my calls, they pick it up and end immediately

Excellent service but a long que should always be expected

Slow, but at least they get things done. Helpful staff.

Super thanks to Henloo and all the staff. You guys rock

Been trying to contact then for days now, no answer.

Best service I have ever had at a government office

you have phones but you dont answer at all useless

can someone please answer the phone.thank u

Friendly & helpful. New preferred branch.

Best traffic department in the country

Bad service and discrimination …

The landline number does not work???

It's a typical traffic department.

Friendly staff and quick service!

Doesnt pick up phone while caling

Very neat, little waiting time.

They were so nice and helpful.

Great experience every day.

pathetic waiting for hours

They cant answer calls

Friendly and fast

Pathetic service

Well organised

Better than Gp