We came into our appointment and the ladies at the front desk seemed to be like they didn’t wanted to be there , they all had a bad attitude … also we sat down at the reception while waiting for the vet to call us , and once we got into the consultation room it was extremely hot, so smelly and no air conditioner at all .. besides the main reason we went to the vet was to get our dog vaccinated and turns out that one of the vaccine is on shortage so the vet suggested us to call other vets and see if they have it available otherwise to be on a waiting list which they don’t even know how long would take .. once done with the consultation the vet asked us to go back to the reception and wait for her while she was finishing all the paperwork and turns out that the ladies at the front desk stacked up the chairs and didn’t even say anything more than “ are you done ? “ like hurrying us up so we told them that we were just waiting for the vet so we were just standing there feeling so uncomfortable cause it felt like they were just getting ready to leave ,so why do you even let people book appointments at 6:30pm ( our appointment time ) if you feel like you are in hurry to go home and having bad attitude towards the customers .. also We understand it could be a shortage of one of the vaccine but at least they could’ve contact us prior to let us know that one of the vaccine wasn’t available so we would’ve gone to another place where the vaccine was available .. so clearly there is a lack of communication and customer service in this place !

Both times I’ve taken my cat here my experience has been very beneficial. The appointments were a bit different due to changes the vet have implemented due to covid, being that we do a sort of “drop off” of our pet with the reception staff outside of the clinic and the staff takes the pet inside to see the veterinarian. The actual appointment takes place over the phone with the veterinarian instead of inside the clinic as it usually would occur. The two veterinarians I have interacted with, Dr Ketherine and Dr Su Mi, were both extremely detailed and clear in their observations, recommendations and next steps to take. Upon asking the very friendly reception staff if they offer any payment plan options, as we had booked in another appointment for our cat to track his progress, they advised that the clinic also offers a service called Health Pets Plus which consists of a monthly payment of $40 covering you for cost of unlimited consultations and then a 10% discount on all other products, medications, services etc provided by the clinic. Very helpful to know if you have reoccurring appointments.

I have a 4 month old German shepherd puppy who has had a bad cough with vomiting. I called every vet in my area and all of them told me they are fully booked and I need to wait a few days to get my puppy checked out. I found that ridiculous A very polite lady answered the phone at Greencross Mortdale, I explained my issue and she told me they are fully booked but she can send me to the hospital section in their clinic to get my puppy checked out as she was not well at all. I arrived shortly after the phone call and the staff where so helpful and polite and happy to help. I received updates about my pup every hour with how she is progressing as she stayed the whole day being monitored , and taking blood tests and making sure she is back to normal. I was told later on that my puppy has kennel cough and was treated immediately Because of your excellent service I have my puppy back feeling much better then when she arrived. I will be leaving my current VET to join the Greencross family I appreciate your time and efforts, see you next time

This was my experience in this greencross vet. Compared to other greencross, I rather go to ARH hospital or greencross Penrith instead of this place. You didn't provide your professional knowledge and passionate towards my pet. My pet has a bad diarrea and vomiting. They only gave him prokolin (he getting worse and worse, this doesn't work on him) and half way vaccination because my pet acts scared and bark. So my pet refuses to gave them do vaccination. But...even though he is refusing. You must have your way to treat this trick but you only ask us to look at him on next 3 days first. You guys don't know how frequently he diarrea. You guys are no responsibility at all. I won't go there anymore. I willing to paid the money to have a good services to my pet.

The most rude, unprofessional, could not care less attitude from the blonde middle-aged vet nurse/receptionist out the front. I came in to book an appointment on Sunday and she did not care to listen to my issue regarding my 12 week old Cavoodle. I asked for a business card to take with me in case I needed to cancel (because my puppy looked like it was getting better) and she sarcastically said no vet is open so good luck! Terrible attitude. I ended up not going to my appointment due to this attitude. If the service is like this, imagine the vets in there! Fix your front-facing staff and ensure they actually like pets!

Went to greencross Mortdale with our little 8wk staffy puppy. Staff were extremely friendly and professional. The one year cover which includes free unlimited consultations and free vaccinations is a massive bonus - you pretty much make the money back within the first 2 months. Also with the cover we were able to get 40% off worming and other treatments which significantly reduces out of pocket costs. Also being a partner with petbarn, we get emails every fortnight with discount codes and $10-$20 off our next shop which helps with buying food, toys and all the rest of stuff. Really happy with these Vets and vet nurses!

Great vet! Highly recommend, I had to get my pet check out a few weeks back and the staff was very friendly and gentle with my old friend. Then I had to go in on the weekend and unfortunately put down my old friend. As hard as this time may be I had Sophia look after me and my cat and she was amazing she gave us time together, was very supportive and very sympathetic which you really need at a time like that. I could not recommend this place anymore it has a great vibe and the prices are reasonable. If your looking for a great place to take your loved ones this is the place!

Went their today 1st time. Won't be going back. It was just chaos. No one seamed to know what was going on people and their pet were just piling up and spilling out the front door. During the consultation the vet left the room 3 times and when people entered the room they didn't knock which is fine I'm just glad I was still holding my dogs lead or he would have ran off. Even when I called to make the appt bad phone manner and said she would call me back then didn't call me back i had to call again I should have taken that as a hint an went else where.

Grateful for the care the vets and staff took with our family and our beloved cat, Poppins, who passed away recently. We had to make the awful decision none of us want to make and the vet took the time to explain the options and did not pressure me to make a decision one way or the other. Then when I returned to pick up Poppins' ashes I felt such compassion from Laura at the front desk, thank you. Only suggestion - a box of tissues in each room for those tough moments ;(

We recently took our Labradoodle to Green Cross at Mortdale as she had an incontinence problem, at a very young age. We really appreciated the time and professionalism we received from the vets, especially Aislinn Aislinn took time to discuss Cookie's problem and we are delighted she managed to diagnose her issue correctly and we no longer have to worry about Cookie. We would strongly recommend the vets at Blue Cross Mortdale. Russell & Annie

I saw the information at Petbarn & decided to go to Greencross after seeing all the benefits offered to our customers, once there I decided to move all of my pets to Greencross when they needed care because the staff & clinic where so nice & well presented, it was also good to have a membership option with lots of benefits rather then insurance, I’ve now seen 4 of there Vets for my pets & can safely say all are caring & very knowledgeable.

These vets are supposed to put your animals care first but seem to be more interested in making money first and foremost. I am a old customer that needed some medicated shampoo for my dog , of which they have a supply, but without paying for a visit they refused to sell . I would advise anyone thinking about using this vet to go anywhere else, no consideration for old customers and only interested in Dollars .

Greencross Veterinary at Mortdale are the best. I was having trouble getting my very anxious cat to go in her cat carrier for an appointment so instead the vets came to my home. They were so kind and caring and very reassuring. From now on home visits is a better option for me and my cat. I am also with Healthy Pets Plus which Green Cross offers to help with the overall cost . It pays to belong..

I have been to this vet for a while but was thoroughly impressed with todays service from Mortdale team: Anna and Paige. Paige went above and beyond in remembering client preferences: ensuring my pomeranian got a new colour bandage and she even decorated it. It really makes the whole experience a lot better when you know your pom is in amazing hands at Greencross Mortdale. Thanks Saturday team!

I’m so happy I have finally found a vet I trust. My cat Marzie has been to several vets and I haven’t been happy with any of them until now. They always make your pets feel special when they come in and I know she is in good hands when I need to leave her for the day. Pricing is reasonable and I don’t feel unnecessary treatment is advised for money as it has been in the past at other clinics.

Rude staff, left on hold many times, & way over price for what they offer, & will hit you for extra hidden cost. eg while your pet was out we did a teeth scraping, "you" What that's going to be extra? but i did not ask for that., "them" yep, oh & we also gave them a shot of this too. & yes that is extra too. but you have no choice but to pay for it now, As It has already been done,

Old woman on the phone is quite rude. Every single time I speak to her over phone, she is always so hostile and not happy to help. It has been happening for a while now. We've been with greencross vets since 2017 and have regulary takes our pets for check up. The vets themselfs are quite nice, but this old women at the front is just so hostile.

Great service the most friendliest and helpful staff my Frenchbulldog Dior just loves them all .. On my most recent visit I was stressed and worried about my furbaby and asked so many questions and each and every one of them were answered and explained putting mu mind at ease .. there's no where else I'd take my furbaby ... Thankyou Zoe

I took my dog Jack for a check up the staff were friendly I would recommend them to anyone My dog Jack was attacked by a cat last Tue on the 9th of March i rang the vet the next day and told me to bring him in they were very helpful they looked after him pretty well i couldn't be any happier and the the staff were friendly and helpful

I found a doggy wandering on the road without a collar. I took him to Greencross Vets and they scanned him and immediately contacted the owner. Fortunately the owner was local and the vet held onto him until the owner came to collect him. Exceptional service. I was very impressed with their help and obvious care for this escapee.

I am fostering 3 kittens and have taken them twice now. The staff is friendly with us and with the kittens. They've been pretty flexible and have taken the time to see us even when they are fully booked. I've call on the phone too to make an enquire weather to take a kitten in or not, and they were patient and so amazing. THANKS

Thank you for not even assessing our dog, who was basically paralysed and unable to walk because you cared more about "closing soon". Zero compassion, do not go here Update: Thank you again for the compassion, our poor little thing had to be put down tonight. Please go to Miranda Hospital if you want staff that actually care.

I just wanted to assure anybody considering going here that the staff were wonderful. There have obviously been some big changes in the few years since the negative reviews were left. I almost didn't come here because of those reviews, but I'm very glad I reconsidered! The staff were very friendly and the vet was fantastic.

I've never had a bad experience with Greencross Vets Mortdale the team at Greencross Vets have a way of caring for your pets I've never been turned away even though they are extremely busy with other customer's pets I get to see a vet straight away. Very professional and always with a friendly smile when greeted at door.

The absolute best vets! We had puppy school with Greencross Vets Mortdale and we are Healthy Pets Plus members which is the most incredible service and cost saver for our little Buster boy. I cannot rate it highly enough. All of the staff are incredible and go above and beyond for us and our pup! Couldn’t be happier!

Ripped off, you would expect paying 5 times more than other vets for a check up and infection type of medication. They would charge you $70 for consultation, then writing a script and medication fee are on top. The vets are quite impatient when you want to know the details of the cost. I would not go back again.

Very Bad experience with both chances i gave them, thanks to there lack of animal care my puppy got really sick and ended up costing me over $1100 for there lack of service. Manager very rude and obnoxious, never retained calls, had to keep calling myself for blood test and urine tests results they kept losing.

Our local vet that is filled with incredibly smart, personable and fantastic animal lovers. I honestly can't fault the team here and am so grateful for the support they give us as fur parents and the care they provide for our fur children. Bonus picture of our dog being dramatic in one of the rooms.

The staff are very nice. The only thing that really annoys me is they preferred filling my kitten with antibiotics than trying to find out, through exams, why his lips were swollen. If it is just a daily check up, they are ok. If it is something serious, I would recomend going to other vet.

Thankyou to all the team at Greencross, I recently had to put my beautiful boy Petie to sleep, and the team were absolutely beautiful and very compassionate. Thankyou so much to all involved, your empathy and compassion for animals is so beautiful. Thankyou again, wonderful vet!

Our puppy underwent spaying here last week. They were great communicators about the procedure and the aftercare needed. The staff rang the following morning to check on her and encouraged us to call or come in if there were any concerns. Friendly staff who know their stuff.

Caught an injured pigeon and WIRES advised for the bird to be taken to this vet. They took it in without question, tended to its injuries and found the owner of the pigeon for it to be collected. This vet does amazing work for all animals, cannot recommend highly enough!

The staff are extremely pleasant and caring, taking time to explain procedures and answer any of my questions. They also sent a beautiful hand written card after I had to say goodbye to one of my cats which was a much appreciated gesture. My warmest thankyou …

This is where we take our fur baby. They are great. They truly care and love our puppy like we do. They are friendly and loving and great to deal with. Not every Vet is like this - from the front desk to the Vets themselves are a delight to deal with.

Staff and service is unmatched. Have been taking my two dogs here for a while and am so grateful for all staff for being so helpful informative and so understanding all the time. Have a few friends who come here too and feel the same. Thank you

I extremely recommend puppy school at Greencross Vets at Mortdale...the instructor Sarah was fantastic and very helpful and answered and demonstarted everything perfectly.. be sure to take your pets down to them as the vets are fantastic also!

Took our 20 month old german shorthaired pointer today for his health check and a recent skin issue. Staff were excellent and Dr Li was excellent when answering any questions we asked her during the consultation.. Highly recommend

Do not take your pets here. They are not reliable. Cant get appointment when amimal is sick. Cant get follow up when pet gets an infection from procudure they did .Had to go to another vet. Very happy to take your money.

The mortdale staff treat my dog Pebbles like a rock star . They go above and beyond , I really can't thank them enough. Thank you just does not seem enough for how much I appreciate what they do . Bloody Legends

Early Sunday morning concern for my dog. Receptionist, Vet and nurse all lovely. Prices affordable. Treated myself (and more importantly my pup) with kindness and respect. Will return. Recommend. …

Thank you to Julie and Dr Angeli Drury for taking in my dog Lucky last minute to get urgent teeth extractions. He was in a lot of pain with a wobbly tooth and now his happier than he has been in years.

Great vets and Julie the manager is wonderful. Areas are clean although scales may need upgrading soon. Seats outside like during covid could be good as I have a GSD who sometimes gets excited.

The ladies here today were very prompt, thorough, efficient and quick with the actual detail of the appointment, and sold me some required retail needs as well, all in the space of 10 minutes.

Great job they took care of my cat as he was in pain very professional excellent service saved money on the cost of the treatment highly recommended five …

Highly recommend Doctor Polly. She listens to you and also provides the best service. Never recommend any unnecessary treatment as I am a Chemist who against antibiotics.

taken my dog here a few times now & love the ladies & men in there,very helpful & pretty good with price wise 2 & do a good job & took care of my dog over night 2 …

Very good service my puppy Mack had issues with his guts needed an operation got very well looked after and having a great recovery highly recommend …

Greencross vets in mortdale was absolutely amazing for my teen daughter & her new pup Tama. I would highly recommend their service because they were all AMAZING

We have had really positive experiences with Greencross Mortdale. The staff are professional, kind, and supportive. It's like being part of a family

Great caring and understanding staff especially the nurses and vet staff looked after my fur baby. Would recommend Greencross at Mortdale.

Lots of availability with good vets, on time with not too much waiting. Proactive in following up from blood work, and good suggestions.

Unfortunately they couldn't help me with my bird, but were great in finding another vet with someone experienced with birds. Thank you.

Great staff, friendly and looked after my dog at the last minute as we were travelling through the area. Would recommend to anyone.

Do not buy the membership service, when you need it you cannot use it and everything is more expensive!!! Do not waste your money!

All nurses and vets are friendly and extremely knowledgeable. They take great care of our dog. We highly recommend this practice!

Took grandmas beloved cat, checked him out without appointment, loving and friendly staff, their care for animals is amazing.

Very helpful and friendly staff there fitted my sick puppy at the last minute before the king's birthday long weekend

Lovely receptionist and doctor. My cat felt comfortable there for the first time visiting there. Will come back again

Their consultation fee is around $90 which is pretty average. The vet is clean and has the usual standard equipment.

As usual... great, friendly and professional service towards my baby girl Elsa, a 6.5 yr old miniature schnauzer.

Costumer service is incredible, attentive and willing to help as much as they can and would give you a bit more

Great friendly staff who care about animals and are warm and caring in every aspect of the treatment process.

The practice is always clean. The staff are very welcoming, listen to your concerns and provide good advice.

Great, friendly, helpful service. More importantly I feel my cat is being well cared for and kept healthy.

Have been with green cross for our puppy since he was born. Got vet if you have the insurance with them

Awesome vet. Always so welcoming and treat my pets with care. Would recommend this vet to anyone :)

Didn't feel rushed at all, the vet was caring and explained everything to my partner and I.

The staff love animals, and the vets have been great at looking after our troubled kitty.

The staff at Green road are very accommodating and treat our pets with the utmost care.

Vanessa is patient and experienced. My daughter's first puppy was well looked after.

The receptionist old woman was very rude and grumpy on the phone for no reason.

Lovely staff, on time, thorough, very gentle and welcoming with our cat.

Awesome staff. Always available for the care and safety of your pet

if you need your best friend healthy come to greencross vets …

Our best local vet. Best service and very friendly staff.

GOOD service and caring staff. My puppy loves them :)

Lovely vets and they treat your pet like royalty.

A great many changes have occurred here recently.

always friendly and accommodating staff!!

Did amazing for my dog