I don't know if I have ever been so insulted by a commission based sales person in my life, especially right when walking in the door. I purposely did not go back to find out this gentleman's name so I didn't put him on blast. For Havertys purpose though I will say that he has a European Spanish accent. We came in with a specific sectional that we had looked at on the website which fit the shape we are looking for and wanted to see what it was like in person. He immediately told us that they only have that model on the floor in the stores near colleges like Lubbock or College Station because they are really only meant for dorm rooms. We couldn't even get away from him, he just kept talking and inferring that it was too cheap of a couch to be on the sales floor in this location. One of the reasons we wanted to check it out is because it sounded like it would be more durable and hold it's shape to last through teenage years unlike the big cream sectional (the very first thing you see walking in the store) that had lumpy misshaped cushions and pillows. Needless to say we won't be purchasing furniture from here, I guess it serves me right for only going to Havertys based off funny commercials they don't even run anymore.

Eric Thompson at the William Cannon, Austin store was wonderful. I highly recommend him. The store, quality furniture and customer service is a cut above other furniture stores we visited. My elderly mother was shopping for a new bed. Eric provided just the right amount of support in the showroom. He walked us around, oriented us to the store and items of interest and then let us look and think, checking in with us every now and then. Once we made our decision, he was quick to set up the order and get the transaction done and get us out the door. Additionally, he was aware and considerate of my mother’s disabilities and provided appropriate accommodations and support. After the purchase, we had an issue. We called Eric. He was very helpful, assisting us through the entire exchange process. During multiple calls, he was always professional and courteous, explaining return/exchange policies and clearly setting expectations. He and his manager went out of their way to assist us. We will definitely be repeat customers and refer friends and family. Haverty’s (on William Cannon) and Eric Thompson stand behind their furniture and provide great customer service! - Katy F and Sally S

This review is long overdue, and by long I mean 6 years. When we bought our house 6 years ago we were furniture hunting and we went to Haverty's among other stores. Long story short, we ended up buying all our furniture from them. Our sales associate was Doug Hancock. He was very helpful and never rushed on anything. He was patient, knowledgeable and had many helpful suggestions. On the day of our delivery he went out of his way to make sure everything was perfect. Since then we have shopped at Haverty's two more times including this month. On this delivery originally it was scheduled for June 17 which was fine with us, but when an earlier delivery spot opened up, he proactively called to ask if an earlier date was fine and got us the furniture 2 weeks sooner. Doug has always been helpful and goes above and beyond. Every time we are looking for furniture, we do go to other stores to look around. But at the end of the day, we buy from Haverty's because we know that with Doug, we will get good price and great service.

Liza Serrano has been a tremendous resource for us as we’ve been working on refreshing our home! We’ve been trying to find furniture and decor for over a year. She got Courtney (designer) involved. They came to our home, took measurements & pictures, learned what was important to us, which things we wanted to keep and incorporate and then gave us a beautiful layout, several options for sectionals, chairs, tables, rugs and accessories. They allowed us to play around with different leather and fabric choices in the layout so we could really envision what our room would look like. It was so refreshing to have well-thought out options and the ability to see it all together. No pressure, just answers to my (many!) questions & when we were ready, quick ordering to take advantage of the Thanksgiving sale! Thank you, Liza! We really appreciate all your help!

This store has an excellent selection of home furnishings. We worked with two different customer service personnel on two occasions. Carolina and the first visit and Bonnie on the second. Both were outstanding and we like that they share the recognition when the person you start out with is not available on a later visit. Both were very good at establishing what our personal tastes were and pointing out products we would be interested in. Both dedicated there full attention to satisfying our needs and providing all pertinent information about the products and services the company offers. Their use of computer displays to help us visualize the appearance of various materials and finishes was excellent. This was our first experience with Havertys Furniture and we cannot imagine a more satisfying customer service experience.

I purchased dining furniture and a lovely, cloth recliner from Haverty's six years ago. My salesperson, Doug Hancock, was so helpful then that I asked for him when I returned on 5/9/20 to purchase a leather recliner. I was greeted warmly by a salesperson and when I asked to speak with Doug, she quickly located him in the store for me. He and I worked to find the perfect recliner. Even with the delays because of the store being closed with the Stay at Home order, I was able to schedule delivery of the chair before the end of the month. I plan to shop there again soon for bedroom furniture. The Haverty's showroom is so well laid out and the furniture is beautiful and well-made. Staff are so courteous and helpful. I highly recommend the products and customer service of the Haverty's at Arbor Trails in Austin, TX.

Good selection - poor communication We were in the market for a bigger couch, and we ended up liking the selection at Haverty's. They had two couches that fit our needs, and they were pretty customizable to fit our space. It was relatively easy to order from them, although we were pressured a little bit to look at matching rugs. We were given a delivery range for 4-6 weeks - paid, and didn't hear anything. At 5 weeks from our purchase, I called to see when they were coming - only to be told that the order had been placed on backorder and wouldn't be there for another month at the earliest. If I hadn't called, no one would have reached out to me. We were pleased with the shopping experience... but the shipping/post-purchase communication will cause us to chose another vendor in the future.

Doug was incredibly patient, knowledgeable, and helpful when we worked with him to furnish several rooms in our house. His suggestions were great, he never tried to hard-sell us on expensive items, and he was remarkably sensitive to our comments, tastes, and interests. Courtney, the designer who worked with Doug, was also sensitive to our needs, flexible when we had changes in our plans, and always willing to provide very clear CAD design images of the spaces for which she did her designs. Basically, we've had a great experience with both Doug and Courtney. We're expecting delivery next week and, in spite of the supply chain delays most furniture suppliers are experiencing right now, our delivery is right on-schedule. Our experience with Haverty's had been outstanding.

Misty was very helpful and knowledgeable. She listened to what we wanted in a recliner and quickly brought us to the area of the store where we could evaluate all the many choices. Unfortunately, the color and specific recliner we decided to purchase will take 14 weeks to deliver. One negative, even after pointing out that our apartment number was missing from the delivery section of our order and told by the cashier that it was corrected, the paper and digital copies still do not include an apartment number. I have since established a MyHaverty's account and my address including apartment number is listed there. My apologies to the cashier. She made the changes as I requested. My mistake, sorry. As a result, I changed my rating to 5 stars.

Update! We got the problem fixed. Update! FYI, I did call Rebecca Stevens and left a message but never heard back! I wish you would take care of the problem as quickly as your response to reviews. Just responding alone will not fly anymore. Show me you stand by your products and fix it!! I bought a dresser table from them and right away it was installed improperly and the paint on the mirror was scraped. I filed a complaint and they came back and fixed it. Less than a month one of the drawers got stuck and can’t open and close it smoothly. I called them again and filed a complaint. It’s been over a month and they keep telling me they have to order parts!!! Very frustrating. Don’t recommend this place.

We made a large purchase of the Jamestown dining table with hutch. The items were delivered damaged and defective. They made 3 deliveries, each time they delivered the items damaged or defective. On the third time without success, they said they would now have to deliver to the store and I would need to pick up there. They said it was obvious to them that the items were being damaged during transport. The customer service was bad and the sales rep was terrible. I ended up canceling the order and they picked up all the items. The store manager never called to apologize for service. I have been a loyal customer and will no longer shop at Haverty's. If I could give them zero starts i would.

My wife and I went to Havertys, Austin for a rare chance that we might find a wine cabinet similar to what we are about to have special made from a local wood shop. We really hate going into furniture stores bc most sales people are pushy. But Havertys was different. Sheila Glaab approached us and upheld one of the most professional sales perspectives I have experienced. She was patient and really let my wife and I just browse. And despite allowing us browse, she checked back on us twice and had superb insight to answer our questions. We went in for a wine cabinet and bought a power recliner. It was a nice addition to our house, but Sheila was a huge part of the sale.

I rarely leave bad reviews but, unfortunately, bought a very poorly made sectional from Havertys (see photos). On the positive side, the salesman was nice and the store was clean and organized. However, the craftsmanship of the sofa I purchased was of a very low quality, and after a few months the seams started splitting everywhere. This was surprising as it has been very lightly used (household of 2). The extended warranty I purchased for “peace of mind” did not cover any of the damage for reasons that were not at all clear. I would have thought that a company as reputable as Havertys would stand behind the quality of their products but this has not my experience.

Dear Haverty's Furniture, and the general public, this Review is from someone who does a lot of research before shopping, doesn't particularly "like" to shop, and is an admitted "hard sale" mostly due to the "salesman" attitude -also- I rarely purchase on the first visit. This experience however, with Archie Belton was exceptional. His greeting, attentive service, active listening and ability to answer ALL my questions really caught my attention. He was pleasant, professional, capable and accommodating. He is a person who deserves my business! And all this, backed by Haverty's quality, is real winning combination. Thank you Haverty's and Archie Belton. 5 Stars!

Misty and Courtney helped us furnish our new home and we are so happy with the design they put together and our purchases! Their individualized design services are outstanding. The design fit our style and our budget, and we are thrilled with the end result. Post-sale, Misty has reached out several times to make sure we are still satisfied with our purchase. From start to finish this has been a pleasurable, stress free experience! Misty is a friendly and down-to-earth sales professional who will go above and beyond in customer service- in a manner seldom found today- i appreciated that. I highly recommend Haverty’s and Misty in Austin.

I ordered a product from sales department at Haverty's. I had difficulty dealing with my credit union visa card. I had to call them, because my purchase would not go through. I told credit union I would ask billing at Haverty's to try to send the bill through because I could not get a response from credit union. She said she would make some kind of adjustment. The ladies in billing ran my purchase through without difficulty. I appreciate my sales lady and the two in billing with whom I dealt via phone. All patient, kind, and helpful. Thanks for the expert service. Anna M. Smith

All the furniture's here looked very royal. I was looking to purchase a bed frame with box spring and nightstand. They had variety of choices on display. Their products are slightly priced higher but each furniture was of higher quality compared to any other store. Also the sales advisor Carolina was really friendly and was patiently answering all my questions. She also helped me with 0% APR financing option. I would definitely recommend this store if you don't mind spending little extra for much higher quality.

I looked at a sectional a year ago. I decided to buy it this week. The manager was so helpful and I got to pay for it without coming to the store! I love that. Its a long trip for nothing for me. Just wanted to say the manager helped me in behalf of the sales person I talked with a year ago. I respect that since I was in sales my whole life. He was so professional and knowledgeable . I loved the positive and informative assistance I received. It made the sale happen rather than choosing other stores.

Purchased several pieces of furniture here. The sales associate was very friendly, had the information we needed, and new their inventory. Good selection of pieces to choose from and they have catalogs for items that may not be on the floor while you are there. Delivery is reasonable fast but some items had to be ordered and that took a little extra time. Delivery people were friendly and careful not to scuff floors or the item, which is a nice change from other delivered items we have had.

Watch out for their warranty. I Purchased a couch/recliner that stopped working after 18 months. Supposedly moving parts have a 3 year warranty. But because it was an electrical issue… it is only a one year warranty. I checked other furniture manufactures and a one year warranty for this issue is probably one of the worst in the industry. Sales people are nice, but this this couch is not holding up well and unless you purchase their extended warranty… you can be out a lot of money.

We felt like our business was valued. From the time we entered the showroom and was greeted by Debra K, to the time we received her follow up email with the pieces we were most interested in. She also told us all about the complimentary design consultant appointment we can take advantage of, which will be super helpful to visualize where this furniture would fit in our new home build. Pricing was surprisingly reasonable for the quality. Looking forward to working with you!

Your sales rep and designer, Misty, did an excellent job in listening and understanding what we were looking for in a sofa. She showed us the inventory that matched the product we were seeking, explained the different choices in terms of price point, quality, durability and value, and then gave us some time to walk around the store while we contemplated our options. She was very knowledgeable, courteous, and helpful. She made the purchase a pleasant experience.

We have been buying furniture from Haverty’s for 30 years. They have great quality products and a knowledgeable but not pushy staff. We worked with Jaime on our first time in the store and Doug the second time as it was Jaime’s day. If you go to the William Cannon store in Austin ask for one of these guys by name and you won’t be disappointed. Looking forward to receiving our new sofa and I am sure we will be extremely happy. If we aren’t I will let you know.

Furniture Purchasing Made Easy Havertys makes it easy to get great furniture at a great price. I entered the store at 4:00 PM on a Saturday afternoon and within 15 minutes I was working with a designer who used a cool application to show me a scale drawing of exactly what my space will look like with the different options available. She helped me pick the right piece and I was on my way within 45 minutes. Doesn't get any easier or more personalized than that.

Eric diligently worked with us to find exactly what we were looking for - with great success! We are very pleased with our final selections. He then introduced us to Courtney, who will be assisting with design advice for the room surrounding the new furniture. We have trusted Haverty's before with previous furniture purchases, and once again we are impressed by both the quality of the merchandise and professionalism of the employees. Thank you so much!

Our visit to Haverty's was a great experience! Misty met us at the door and the encounter was thoroughly pleasant and enjoyable. She was very knowledgeable and guided us through our selections with a decorator's eye for color. She asked to see photos of the room and of the rug the sofa was to sit on so she could help us find complementary colors. Thank goodness she was there! All the while she made the entire experience fun - we totally enjoyed it.

Havertys is an excellent option for medium to upper-level furniture that will last. The sales staff is very knowledgeable with assisting you in several aspects of interior design. I like to go about once a year to check out the new selection. The showroom is a step above the rest in town. Havertys is definitely worth the money. I like this location since it is conveniently located next to Costco and whole foods in the Arbor trail shopping center.

This was the WORST experience I have ever had with a furniture company, and overall business for that matter. Lacked professionalism, lied about the return policy, and had zero help from support. Not only did they lie about the return policy, but the delivery service was appalling. Furthermore, they refunded my credit to THE WRONG CC! How does that even happen? I urge everyone to NEVER so business with this company. It was an absolute NIGHTMARE.

Mr. Hudson (my apologies, I can't remember if his first name is Doug or John) was immediately able to show me three sectionals that would meet my needs. He was not pushy when he clarified when in 2021 I would potentially be purchasing the sectional, even when I said 3rd or 4th quarter. Nor did he try to sell me on anything else. Thank you. Very similar to how Colleen and I worked together when I purchased my couch from her earlier in the year.

After a not great salesman at another furniture store the day before, it was refreshing to have such a positive experience with Doug Hancock. He was incredibly engaging and confident and was available without hovering. He was very knowledgeable about the different collections and matching sets and had great suggestions on other pieces to consider. As we walked out of the store both of my kids were talking about how nice Doug was and I agree.

Shauna helped me a ton this past month, and has been the friendliest and most informative sales associate I've met in forever! My dad outfitted his whole house in Haverty's and it all seemed very high quality and sturdy, so I didn't see any reason not to do the same. maybe not all the way but I did get my new bed and sectional from them. Very reccomended if you want quality on the interior as well as exterior. You get what you pay for!

Love the furniture selection. I’ve bought a few pieces of furniture before from Doug but this is the first time I took advantage of the designer service. Doug is so easy going and not pushy at all. Courtney was awesome and made it so easy to visualize our new space. The day we finalize our purchase Doug was unable to meet with us so Missy took his place. She was great to work with as well. Can’t wait until our new furniture to arrive!

Larissa was very helpful in selecting a new area rug for our living room. She was knowledgeable and had a good "eye". We showed her pictures of the colors in our room and she led us straight to a rug we probably would not have chosen on our own. It was such a relief to have someone so helpful, but not pushy. Courtney confirmed our choice and sent us an email with a mock up picture which made us even more comfortable with our decision.

We knew when we walked in that we'd found our furniture store. We were immediately met by Maryann (who is now our go-to person for all furniture), and we told her what we were looking for. She knew her inventory so well, and she directed us to everything we needed. We could not have been happier with her service, and we're excitedly looking forward to our furniture being delivered tomorrow!! Outstanding in every way.

Giovanni Colunga spent 3 1/2 hours with us, helping us to decide on the furnishings for our living room. He understood our tastes and what we wanted to accomplish working with an irregularly shaped space. We are so happy with his suggestions and are looking forward to seeing the room come together. We could not have done it without his help. Very professional and easy to work with. He is an excellent sales/designer.

I was very appreciative of the attention and help I received from the moment I entered Haverty's. Doug understood that I was still deciding on my furniture plan and gave me just the right amount of time to browse and the right amount of guidance. The quality of the furniture, pricing and assistance helped me come to the decisions that resulted in purchases that will make my home what I want it to be.

Doug is helping us to find the right sectional for our family. He is professional and knowledgeable about all the products and gave us expert advice. He gives the customer time and space to consider and think through their decisions, which we really appreciate! His communication is spot on and you never feel pressured. If you need new furniture- ask for Doug at Haverty’s. We will definitely be back!

Michele and Courtney were so helpful in finding us the perfect living room suite for our new home. Their patience and kindness through our search (with a toddler) will keep us coming back for more of our needs in the future. The entire staff was inviting and accommodating with our needs and price point. We are looking forward to enjoying our new living room for many years to come. We will be back!

Blake did an amazing job. I gave him the room measurements and he designed the furniture and decor. He listened to the colors I like, style and budget. There is no need to spend money on a decorator. Blake created a presentation with the rug, tables, lamps, decor. I highly recommend going to Haverty’s. I shopped all over Austin to find furnishings for our family room, great service and prices.

Misty Howard was great with helping us decide what to get for our living area. Misty also has an eye for design that really helped as she could see things with color and fabric that our untrained eyes were unable to see. She determined what we needed for our various health concerns to what we wanted style-wise. Misty's customer service was outstanding! I highly recommend going to Havertys!

The main reason we enjoyed our experience at your store was the excellent attention and service of Colleen Crowson. She led us to the areas of the items we wanted to purchase and allowed us to look over your selections before we decided what we wanted, but was close enough to answer any questions we had. Colleen is an asset that seems to understand what we as a customer wanted to purchase.

The Arbor Trails showroom in Austin is AWESOME!! Salesperson Larissa went above and beyond to make our living room complete. With the help of Courtney the store designer, they both made me a happy customer. The quality of our furniture is just what we were looking for and we are going to enjoy it for years to come! 10/10 recommend and I will be back to purchase bedroom furniture next!

I have worked with Doug in the past, and he is the most professional, courteous, and knowledgeable person. He, once again, was able to answer my questions on setting up my home office during this crazy time. I will continue going directly to him for any future furniture purchases. I'm happy to see your doors open again, and please know what an asset Doug is to your business!

We were given a warm welcome by Bonnie Villacampa as we entered the store. We told her what we were interested in, and she took us to what we wanted to see directly. She also, demonstrated the stain resistant fabric treatment which we asked about as we were concerned about fabric stains by spills. Bonnie has a manner which communicates integrity and good sales(person)ship.

My salesman was personable and listened to what I wanted and needed and did all he could to find the perfect fit. He was very knowledgeable about all the different available styles and he double checked online to be sure of the sizes, available colors and materials of the various styles I asked him about .I’m excited for the delivery of my new loveseat in 2 days!

We are thoroughly pleased with our shopping and purchase experience at Haverty’s. Our sales associate Larissa Worley is knowledgeable about the products and services and kind & patient as we made a big decision to purchase new furniture. We’re very excited about the 103” and the 83” Gianna sofas. They’re comfortable, beautiful and stylish. Thank you Larissa!

Good place. We drove all over Austin looking for Furniture and ended up here. They have a great selection of furniture plus you can custom order, which we did. Our sales consultant was great (Misty). The furniture was delivered professionally and looks great! We've been back since and ordered additional items (rugs) and picked up some great accessories.

Erick was amazingly awesome with helping me find the right furniture for my bedroom. But, what really put the icing on it was when he told me about the designer she was the best and put thing together that I never would have thought of. My Favorite store now for all my household needs. Good bye Room Store and Ashley. I’ve found a new way of shopping

We had the best shopping experience with Geo and the manager Elizabeth. We could not be happier with the service we received at this store and we are super excited to have our new furniture delivered. So many items IN STOCK and the associates at the store were super helpful and friendly! We will be back to shop again. 5 Star experience for sure!

Doug and Colleen were very helpful and very knowledgeable about every aspect of the furniture I was considering. They were very patient and helpful when it was time to make decisions, and could not have been more courteous and pleasant. It was a great pleasure to deal with them and I would not go anywhere else for any future furniture purchases.

Go see Doug at Arbor Trails! His sense of style is spot on. He listens and can show you pieces that are exactly what you've been looking for. He's magic! Wonderful experience! We outfitted two apartments in record time with beautiful pieces! Thank you, Doug, for you great customer service! We are more than elated with our choices.

Since I had already been to the store prior to this visit, I knew exactly what I was interested in. So that made the process go very smoothly. The sales manager was very helpful with no hassles. Thank you Mr Doug Hancock. A very pleasant shopping experience. I will probably be visiting your store again sometime in the future.

Doug was great to work with and we appreciate him so much. The delivery guys were exceptional in their time, care of the furniture, friendliness and respectful. Haverty’s has a delivery app where you can see where you are on the schedule and how many stops are still ahead of you. Could not have asked for a better experience.

Misty was fabulous- knowledgeable, attentive, but not pushy. She listened to me, asked clarifying questions, showed me some pieces and then gave me space to make my decision. She kept nearby if I had addl questions. Hope gladly set up my account and finished the sale. Smiles on everyone's face. Will shop there again

I had a great experience! Misty greeted me when I arrived and helped me find the chair/sofa I wanted to see. She also helped me with a dining table, chairs and bench. She was extremely professional, friendly and knowledgeable start to finish. Will definitely recommend Harverty’s and will shop with in the future.

Amazing experience with MaryAnn. Very fortunate to have walked in at the right time at the right place to be able to work with her. She and Courtney (designer) talked us through what would work best with our color scheme and spent a significant amount of their time looking at options with us. Thanks so much!

I worked with Maryann Padilla and she was fabulous. She helped me decide what would look best in my space by looking at a few pictures of my home. She really took her time to make sure I was happy with my decision. I will definitely be returning to work with her in finding additional pieces for the space

Haverty is my go to shop for my furniture needs for years and I have been very happy with my purchases. Misty is my favorite go to person at Haverty and she is awesome! She always helps me with making the right choice and is such a sweetheart and very respectful! I absolutely love her and love Haverty!

Eric was very helpful with our mattress purchase. He was available to answer all our questions, made some recommendations, and then gave us some space so we could take our time testing out mattresses. Eric periodically checked on us, but never did he hover the way many sales associates tend to do.

We are so grateful that Maryann assisted us in selecting extracting what we wanted. Her level of professionalism was above the rest and her patience was like no other....we look forward to returning to Haverty due to her no pressure no hassle approach. Thank you Maryann! Respectfully, Jazmin

Buying furniture is always a challenge, after a little homework I decided to give Havertys a go. I’m really glad i did. Very nice selection at an affordable price. I recommend them for sure. Ask for Colleen, very knowledgeable and made my whole experience fun and pleasant. Thank you Colleen

Maryanne was very knowledgeable and assisted us with our search for a sleeper sofa. She did a lot of legwork up front that helped save us time in the store. We were in a hurry to find a sofa and didn’t have time to shop. She was friendly and respectful and helped us find the perfect sofa!

We arrived a few minutes before opening and Doug kindly let us in. We wanted another swivel chair like Erick helped us buy last July. Erick was not in so Doug helped us get exactly what we needed. Always excellent service at Havertys whether we are just looking or making a purchase.

Once again, our sales associate Misty, came through for us. We are working with her long distance and she always responds promptly to our requests. In addition to great service, we feel we can trust her to fulfil our furniture needs. The Austin store is definitely worth the trip!

I came into Haverty’s to buy a recliner for my elderly mom. I had specific things I wanted in the recliner. The sales staff was patient, polite, and knowledgeable, and helped me find exactly what I needed. I couldn’t have asked for a more positive experience. Thanks, Haverty’s!!

Doug Hancock was great to work with. Very knowledgeable and helped us work through our floorplan issues. Nice experience overall. I usually would rather lie in an ant bed than go furniture shopping, but it really was a pleasant experience. Thanks to Doug and the Haverty's Team.

Sales Representative, Blake Broussard, was very helpful in making our selection. He provided all of the information needed to make an intelligent decision on what furniture we selected. Hope, the person we worked with to pay for our sofa and love seat, also was very helpful

Debra and Liz were amazing and so helpful. We truly enjoyed our in store experience. Doug was our original point of contact and did a wonderful job staying in contact with us while we considered our purchase. We always have an excellent experience at our local Haverty's.

Very pleasant sales person, Doug, worked with us and didn’t pressure us at all and we really enjoyed looking at the furniture and appreciate the quality and price point. Most items were in stock and getting delivered 2 days after we bought them. Can’t beat that!

Absolutely LOVE LOVE LOVE Misty! She helped me choose my furniture when I purchased my home 8 years ago & today she helped me build the most incredibly beautiful, luxurious custom living room piece! I can’t say enough wonderful things about her! She’s the best

We have worked with Larissa a few times now and have gotten to be friends! It took us a long time to make a decision and she was very patient and had good suggestions and comments to help us – always pleased with Havertys. We hope our couch comes out good

We've worked with Misty at the Arbor Trails for about 5 years now (on a few 3 separate instances) and she is consistently amazing! Appreciate her friendly nature and top notch customer service. We will continue to purchase from Haverty's in the future!

It was easy and painless.Salesman was helpful, but not overly which I prefer. When we made the decision to purchase, salesman was informative and friendly. He made us feel comfortable.The process was quick and we left the store happy with our purchase.

Terrific design help and customer service. Misty has terrific design skills and was very helpful. The technology Havertys has is very helpful in envisioning what furniture would look like in a room. Misty guided us very skillfully in making selections.

Went in to look at chairs. Liza was my sales associate. I learned more about Chairs than I ever knew. Design, comfort and she zeroed right in on my lifestyle and the best suited chair. You are very lucky to have her on your team. Sincerely, Linda Luebs

Misty Howard made every part of this experience so enjoyable. She is a joy to work with, extremely talented in design, and went above and beyond to meet our needs. Thanks to Misty and her guidance, we feel so confident in our purchase with Havertys!

Misty is your go to girl at this location. Straight forward and doesn’t push you on something you’re not 100% on. Found the perfect from set. For all of my future furniture needs I will be going back to this store for Misty specifically. -Ashley

Great furniture; store is nice and clean; staff is excellent. I could browse unattended, or get help as needed. Ended up learning quite a lot too from the knowledgeable staff. This doesn't just happen at every furniture store! (I went to many.)

Misty was wonderful and friendly. She helped me find the items I needed and was solid with her recommendations when I was trying to decide between several pieces. Great experience! I had not shopped at Havertys before but I would return there.

Great experience all around. Colleen helped us with our purchase, Hope was super helpful with the warranty on the furniture and the delivery guys were very friendly and careful with our furniture. Thank you for your great customer service!

I made a large furniture purchase and waited several weeks for availability before it could be delivered. On the day of delivery two employees arrived in the delivery truck. During the delivery process two doors were gouged and two walls

We wanted a sectional and looked all over Austin. There are some ridiculously expensive places as well as some that are very inexpensive. Haverty's is a really nice store. You obviously get what you pay for. Our sales person, Shauna, was

Last month I started shopping for furniture for my new home..I shopped at several well known stores in and around Austin and quickly became overwhelmed by all the options. It wasn't until I stopped at Havert's off William Cannon that I

Debra was phenomenal! Great all along the way. Walking us through options and expectations were clearly laid out. Also gave us tons of space instead of hovering around. Sets the bar, that's what a perfect sales person should be.

Amazing Customer service, had not been to the store before and did not realize that the style iof furniture they have is mostly very traditional - which is not what I am looking for. Other than that customer service was amazing.

The salesman, Giovanni Colunga, was knowledgeable, friendly and helpful, the furniture was much better quality than the first two stores we looked in and the prices were reasonable. I would definitely shop at Haverty's again.

Doug Hancock is absolutely amazing at what he does. We are just as excited about the service we received as we are about the new furniture we purchased. Will definitely be back when we are ready for more home furnishings.

We loved shopping with Doug Hancock and Courtney Pisz! They were so helpful in assisting us with picking out the right sectional for our family and our living space. We can't wait to see the finished product in our home!

Misty was great! Made it like buying furniture with a friend. Loved how no one was pushy either. I felt at ease browsing and then when I saw something I liked someone was with me immediately. It was a great experience.

Misty was essential in helping me choose the best furniture for my space. She spent time showing me options, placing the items in my "virtual" space, and offering me options. Another great purchase from Havertys.

Havertys has such great people. Mary at the William Cannon store in Austin was amazing. We walked in with one piece in mind, and with her guidance along with their onsite designer, it was a fantastic experience.

The showroom is very well laid out and beautiful furniture. Jaime sales associate assisting greeted me quickly and let me look around on my own. He was attentive when I had questions and was ready to purchase.

My visit with Havertys was quite pleasant and customer service was top tier. Thank you to Ms. Larissa for being attentive and detailed with my needs and requests. You have definitely gained a new customer!

Our experience was great! We were greeted right when we walked in the door and our sales person, Archie, was so friendly and accommodating. We found the perfect recliner for my mom and we left very happy.

Misty was professional & creative. She really helped me decide on the best couch that worked with my needs & my style. She made the purchasing experience fun, not stressful! I really appreciate her help!

We have had the pleasure of working with Doug Hancock on a number of purchases and he is the consummate professional. He is knowledgeable helpful and always goes the extra mile to make sure we are happy

I met the most amazing sales person in the world today. you know the "Golden radio voice"? she has the female version. when she first answered the phone I honestly thought it was a recording, I gave

Me and my husband were looking for a new living room and we were happy that we chose this store. The sales Consultant Blake Broussard was very nice and he helped us find what we looking for …

Quality store. Blake was helpful, not selling but helping us find what we were looking for and we would adopt him. Great information, professional, personable and efficient in finalizing the sell.

We always have a great experience with Havertys. The employees and manager always listen when we discuss the details of the items we are looking for. Our input is always respected and appreciated.