Buying a home is extremely stressful, but Helen and Shannon were there with us every step of the way! As first time home buyers, it was important to us to not only find agents that would be knowledgeable about the area, but also conscientious and patient enough to walk us through the whole process. Luckily, we found Helen and Shannon! In our initial meetings, Helen and Shannon took the time to understand our budget and what we were looking for. They put together a presentation to show us their market insights for the locations / types of houses we were interested in. Every week, they provided recommendations for promising houses we could visit and Shannon graciously drove us around the Bay Area as we did not own a car. They were really good at taking in feedback as we fine-tuned our search and answered a lot of our questions around remodeling costs and expansion ideas. We also really appreciated that Shannon would look at the houses very closely during our tours and point out potential problems that we might need to fix, instead of just rushing us into buying a house. It was clear that she had our best interests in mind and it felt as if she was shopping for a friend or family member. We also want to call out that there was a house that we were interested in and were unsure about whether there would be room to expand. Helen and Shannon purposely went to visit the house an additional time without us, just to inspect it and measure the space to reassure us of the possibility. We did not have prior experience with purchasing a home, but Helen and Shannon had an extensive network and provided us the contacts we needed to close on our house. They worked very closely with our lender agent to help us build a strong offer, which eventually landed us our first house. From our friends' experiences, some real estate agents are more focused on closing the deal than finding a good fit, but we never felt pressured by them and instead felt like we were a team. Working with Helen and Shannon was one of the best decisions we made. If you'd like a sneak peek into their insights, check them out on Youtube (HAYLEN Group Real Estate). Would definitely recommend them!

We recently bought our perfect house with the help of Susanna and Helen. We are very satisfied with their expertise during the whole process of purchasing the house. They are professional, communicative, and responsive throughout the process. They promptly answered questions we have, and proactively in keeping us informed about new listings and updates. Susanna is professional and gave pertinent comments about the house while leading us to the open house. She sent us a summarized disclosure along with the original one when we wanted to see the disclosure and explain any key points in the disclosure, which helped us better focus on the most important points of the house. She is enthusiastic as an agent, she always had a blue map in her mind when touring us to different open houses. She would love to give us suggestions on how the house might be remodeled based on her professional and remodel experience. After looking around the first several times, they helped us narrow down to specific houses based on our requirements. Which is more efficient for people who have target house desires. Helen showed us an estimated price range based on their analysis of the market which is always reasonable and accurate. They offer valuable guidance in terms of evaluating properties and making informed decisions. This helped us hold a better idea on how much the house might be sold for in the competitive offer-making market. During the post-purchase period, they continued sending us detailed steps about items that we need to pay attention to in the near further after signing the contract. This is very helpful for new buyers who may easily miss any followups. They also kindly offered recommendations for reliable service providers and answer any post-purchase queries for us. Overall, We are happy to Susanna and Helen and recommend them as buyer agents. We would like to express our gratitude for their efforts and professionalism throughout the whole process of buying the house.

We bought a single family house recently with Helen and Susanna. We are truly satisfied with their service. Here are the reasons why we think they are the best, 1. They focus on the re-sell value of each listing, which now I realize is the most sensible factor for each first-time home buyer in bay area in making decisions. They give very objective comments on each house and never push you to buy one quickly or bid unreasonably. 2. Susanna is very detail oriented. She always summarizes the disclosure of each listing on weekdays and accompanies us in person to open house on the weekends. During the open house, she can give you informative suggestions on possible remodel plan and potential costs so you can know the whole economic picture. 3. Helen gives you precise appraisal estimate of the house you want to make an offer. In competitive bay area, where purchase price can be easily higher than listing price by over 200k, a precise appraisal is the prerequisite of making a confident offer. (Normally no contingency offer should be made to secure the contract with seller so you should be sure you can afford the gap between purchase price and appraisal value) 4. On the offer day, Helen and Susanna will closely monitor your offer situation and negotiate with seller agent, which greatly helps you to determine how much more you want to bid. Sometimes Helen presented your offer to the seller agent in person and so you know your offer situation much better. 5. After entering the contract, Helen and Susanna provided professional and detailed guidance to us for things need to be done for each week until close of escrow. The loan process can take longer time than expected and their effort during that few weeks was really crucial to make sure we can close on time. A great agent is the key to winning a dream house in this market, the experience and skills owned by Helen and Susanna can really help you to achieve that dream :)

(2019 purchase review) A very big Thank you to Helen and Susanna. First time home buying in a hot Silicon Valley market is very nerve wrecking to say the least. Susanna has been my best friend and guide in the whole process. When I started looking about 4-5 months ago, I really did not have any idea of how to go about the process and what would best meet my needs and budget. Susanna patiently guided me throughout the process, even answering late night emails from her trip to Asia. Patience, empathy, proven knowledge and experience, going that extra mile are all the words that rushed through my head when I sat down to write this review. Smallest details are taken care of by the team such as Susanna bought a gift when we went to meet my neighbors to discuss some changes to my place that would effect them. I really felt in very good trusting hands throughout the process. It's a big heartfelt Thank you to this team. I could not have bought my first home without Susanna by my side all the time and not willing to give up searching even when I gave up :) TRUST is what Susanna left me with in this whole process. I can trust this team with eyes closed for any of my future real estate needs. Keep up the 'beyond excellence' work and carry the empathy support and trust of all your current and future clients!

I had the pleasure of working with Susanna and Helen during my recent home-buying journey, and I couldn't be happier with the exceptional service they provided. From start to finish, they demonstrated a level of professionalism and expertise that made the process smooth and stress-free. They were patient, attentive, and incredibly knowledgeable about the local real estate market. Their guidance was invaluable in helping me find the perfect home within my budget. Communication was top-notch throughout the entire process. They promptly answered all my questions and kept me informed every step of the way. Their dedication to ensuring that I was comfortable and well-informed gave me confidence in my decisions. If you're looking for a real estate agency that combines expertise, professionalism, and a genuine commitment to their clients, Susanna and Helen is the way to go!

My wife and I used Haylen Group to help buy our current townhouse and sell our condo. As first time buyers we had so many questions and things to learn along the way but Susanna and Helen made themselves incredibly accessible throughout the process. They responded through text to every question we had and very quickly and thoroughly as well. They were so patient explaining things and showing us houses without hesitation as my wife and I went back and forth on what we wanted. In the end we couldn’t be happier with the place we are now and the deal we got on the sale of our condo was top dollar. Helen and Susanna are industry veterans and know all the negotiation tactics and networking tricks to get you the best deal on both sides. Can’t go wrong choosing these two for your agents!

Helen & Susanna helped me to buy my condo few yrs ago. They just helped us to buy our townhouse & sell the condo. The real estate market got even more intense now. You need hardworking, smart & diligent agents like them. You may need to submit offer 2-3 days ahead of offer deadline if someone gave an aggressive offer. Helen & Susanna work with us till late night to submit offer. They also listened to our feedback on the criteria for home buying but also update us on the reality of the interest rate trend or the marketing. They have great pricing strategy & great in negotiating/communicating with the seller agents. For selling, they helped to coordinate the touch up/ renovate (if you want) & staging. Very professional I will highly recommend them.

Helen&Susanna are absolutely the best. They are extremely knowledgeable and professional, so friendly and communicative. They were always responsive when we had questions and kept us informed on what was going on. What we really liked about Helen&Susanna is that they don't push us to buy a home and always pointed out the pros & cons of each potential property from their view. Moreover, my husband and I were first time home buyer and ask many questions. They were very patient with us and helped us go through every step of the process. We are very happy to work with them and would highly recommend them.

My wife and I worked with Helen and her team member Anthony. We were extremely satisfied with their patience throughout our fist time home buying process. Anthony would go out of his way to look at properties with us and help us identify red flags in the disclosures. He provided excellent summary of the disclosures along with CMAs to make competitive offers. Overall they take time listening to what your needs are and have your best interest in mind. I highly recommend working with Haylen Group. Anthony and Helen were incredible.

Helen and Susanna are very kind, honest and professional. They never push customers to buy and have patience to help customers to buy dream house with reasonable price.