I am saddened and very disappointed to say I have just had an awful experience today at Head to Toe. After being a client over the past 2.5 years. Facials, nail services, permanent make-up, and lash curls. Today I had my 4th lash curl by a (new to me) technician. She was a delight during the service, noting I tipped her 30%. Upon check-out; I checked my lashes now in the day light and with my glasses. I mentioned first to the receptionist, and then to another estitician, now also at the front desk, that I was a bit concerned as one set of lashes appeared to be tighter in curl and kinked at the top, and the other set was not consistent (tighter in the center, looser at the ends. Also kinked, but less than the right eye. I asked if I should wet them as soon as I got home to reduce the kinking... I was told to try that and that I could come back in to have them "relaxed" if the issue persisted. I think it important to also note: I had mentioned the concern of "kinking" and I prefer less curl if it safeguarded against the kinking. She told me there was no concern as the new "rods" didn't allow that issue. By the time I got home and the lashes had a chance to dry completely, both sets of lashes we completely kinked - so much so... they were pushing back into my eyelids. I wet them completely three separate times, all without results. I then coated them in coconut oil, in effort to relax the treatment done in excess. I phoned the spa and let them know the problem worsened over time and I was not having any result with soaking them with water or coconut oil! I asked for assistance and a credit to my service charge. The receptionist; I believe Rachel -said she would contact Joni the owner and either herself orJoni would be back in touch with a resolution. I had expected to hear back from Joni herself, as Joni had performed all but two of my services to date. Rachel did return my call as promised; however her tone was very condescending stating Joni had agreed to refund my full service, and recommend I go elsewhere for any further needs or resolution -stating "we don't feel we can meet your expectations going forward" offering zero remedy, support or apology! I was shocked, as I was made to feel that the service provided me was not in question and that my expectations were too high. I asked several times how they could just send me on my way, the service was botched and do they think I was egsagerating... I'd been a client on many occasions and never called with a complaint or request of refund, Her tone was beyond disrespectful. Insisting there was nothing they could do for me... After serval additional requests for help she said perhaps a senior estitician could offer some assistance tomorrow but honestly doubted they could help the situation, and continued making me feel as though I was in the wrong. Needless to say I will be seeking a resolution from another spa or salon. I'm still dumbfounded how this very unfortunate situation falls on me the client, and no responsibility nor even a friendly apology from anyone involved; receptionist, technician or Joni herself - I guess It's very true... the gage of a great business and business owner is how they remedy an error. As we all reognize no individual or any one business is perfect, but it certainly speaks volumes on how you're treated when something goes wrong- ! In closing I wish you all well with your continued support of Head to Toe, and hope you never have a service go south... For the record -I have never written a negative report towards anyone or any business. I'm just so completely disappointed and dumbfounded.

This review is not for the service, but about how the spa was negligent with a gift certificate we purchased for someone. I was sent in by my wife to purchase a gift certificate for someone at our daughter's school. it was a pooled gift, so I paid the $150 that we collected from all the parents, got my gift card and left. I found out later from the wife, that the gift card was for a different volunteer, so we changed the name on the gift card and gave it to the correct person. Months later, we got a message from a different person involved with the school, in which they stated upon checking out at the spa for a recent treatment, they had a credit on their account and thank you for thinking of them. We were both shocked as to why she had a credit from us, but then realized the spa attached this gift card to her account. The action of applying this gift card to an account was never stated to me or implied when I purchased the gift card, so definitely caught off guard. I called the spa, explained the situation, and they rudely told us there was nothing they could do. I was shocked not only at the rude nature of the staff, but the misleading practice of just adding a gift card to someone's account without explaining or confirming the identity of the recipient. And the name is a fairly common name, so it could have been another person with same name too. Warning to potential clients to purchase gift cards carefully and the overall rude nature of the staff. PS We ended up buying another $150 gift card for the correct recipient with our own money. Will NOT recommend this spa to anyone.

Hadn't had my eyebrows waxed since pre-pandemic so I was quite overdue- Head to Toe is more than I usually spend on this service but wanted to ensure cleanliness and safety in these crazy scary times. You get what you pay for, and Jodi did a FANTASTIC job- seriously, she transformed my eyebrows from caterpillars. I feel like a whole new woman when I look in the mirror, and I owe it to her attention to detail and professionalism. I'll definitely be back next time I am in Seattle, at the very least for the margarita scented hand sanitizer!

This has been my go-to in West Seattle for a number of years. Every time I've gone in, everyone is always very professional and the services have been great. I've gotten brow tints, 1 hr and 1.5 hour massages and facials. They have product in the waiting area, from lotions and makeup to candles, but there's never a hard sell by anyone. I'd recommend signing up on their mailing list as they often have some great specials, especially if you can do something last minute.

The customer service here isn’t that great. There always seems to be an issue when I call and so it doesn’t make for a stress-free experience all the time. However, I will say the massage therapists and aestheticians are second to none. They are the reason I keep going back. I just lower my expectations when it comes to actually needing something or calling. They do a great job during Covid. Very clean and safe.

My husband sent me here for a spa day for Mother's Day. This place is a rare gem! The staff were so friendly and accommodating. You can tell they all genuinely love what they do. Unpretentious spa, very cozy and comfortable. I had a massage, facial, pedicure and aroma steam. Each service was unique and exceeded my expectations.I left feeling better than I've felt in years! Thank you all for the perfect day!!

One of the best massages I have had in years. Denise was terrific, helping with all of the kinks and knots in my back and shoulders. Not only did she listen but she was so kind. And I felt the spa went way above mandated protocol to make sure the spa was clean and sanitized making me feel very protected. Hands down (no pun intended!) I would recommend Head to Toe Day Spa & Skincare.

I had a fabulous superior facial. My aesthetician was well informed and had Magic fingers. My only complaint is that I pass $215 plus $30 tip for two hours. Pretty expensive hourly rate. She ended 15 minutes early. When I asked about not getting the full two hours, she said that included cleaning time. I just believe that if the service says it’s120 minutes, it should not be 105.

I've been a client of Joni's for well over 10 years. Her personalized customer service & care is exceptional not to mention excellent treatments. I recently got married & Joni did my makeup. I could not have been happier! I'm not sure I'll feel that beautiful ever again! Sure, *maybe* it had something to do with the occasion, but the makeup application was gorgeous. Thank You!

I recently moved to the area and am so happy I found Joni! She's a fantastic esthetician. I've had two treatments here (microneedling and a hydrafacial), and both times have been excellent. At other places, my microneedling treatment was pretty painful. The care she takes to make sure numbing cream works made all the difference. I'll definitely be back!

My first time to Head to Toe today and it was a wonderful experience. I enjoyed the Mini Spa Classic (mini-facial, focus massage, and express pedicure). Alexandra, Michele, and Stephanie were fantastic consultants - very warm, engaging, and professional. I felt so relaxed after my session. Looking forward to my next visit!

Always amazing services at Head to Toe day spa. Have gotten several facials and always feel very well taken care of and glowing. The girls there go above and beyond. There was a miscommunication regarding the time/day of my appointment and the whole team problem solved to squeeze me in, could not be more thankful!

I have been going to Head to Toe Day Spa for several years. I have gotten consistently great service. Alexandra keeps my lashes looking amazing. I have wonderful facials with Alexandra and Tara, my skin glows afterwards. Love the warm staff and welcoming environment.

Sent my wife for Mother's Day. She came home raving about the place and booked me a massage for Father's Day. Saw Denise. What a relaxing 90 mins. I fell asleep a couple times. This is the place. Don't worry about looking for any other spas.

This was a wonderful place! A lil piece of heaven! From the time I arrived to the time I left. Pure serenity! I recieved a facial, massage, and pedicure and everyone was pleasantly friendly and personable! I will definitely return!!!

Great place. I've gone here for years for facials and waxing. They're always fantastic about adapting to my concerns and sensitivities, and over the years have provided me good advice on improving my at-home skincare routine.

I was just in yesterday for a brow tint and wax with Tara. As usual the service was great! Tara is amazing and the front desk people are friendly and efficient. I have been going here for years and highly recommend it.

Very active with COVID protocols, friendly. Massage therapist Connie was professional, knowledgeable, and provided a focused massage and increased my range of motion after one visit. Thank you and I will be back.

Great massage place. One of the things I don't like is that they offer you some smells and oils and then when you pick they tell you that it has a cost unless you use the lavender one. Other wise is great spot

HIGHLY RECOMMEND!! Joni & the entire team are fabulous! The knowledge, products, and customer service is fantastic. Very thankful for the kindness and LOVING my clearer, healthier, new skin.

I’ve gotten facials and massages for years here. I love seeing Allison, she makes me laugh and I feel so comfortable and pampered with her. It feels like such a treat every time I go!

Treated a dear friend and myself to mini-facials today and we both had great experiences. A professional staff, a calm environment and my face feels 20 years younger! I'll be back!

I got a Treatment Peel from Monica. She was friendly and competent and made me feel very comfortable. She explained everything she was doing and made my skin glowy and beautiful!

Every part of my spa day was perfectly relaxing. High quality service and products, and extremely friendly staff. I'll be coming here again for another salt scrub and facial!

Had an amazing experience getting my lash extensions removed and lifted. Really amazing staff they were so friendly and welcoming. I would highly reccomend going here

My spa experience here was great! Plenty of smart COVID measures from the moment you approach the door, and friendly staff. I will definitely be back in the future.

I love Head to Toe and have been going there for years. The space is so nice and relaxing and the staff is wonderful. I highly recommend a massage and steam shower!

Would not see me because I am a flight attendant (regardless of being fully vaccinated) very frustrating when I know all other essential workers are being seen.

Always love coming with my mom- front staff is super helpful in scheduling, Mom raves about the facial techs and every massage I’ve gotten is fabulous!!!

The entire salon is so professional, and Stephanie is the best. She is a master at her craft, and I always leave relaxed and with perfect looking toes!

It's always a pleasure visiting and I've been a patron for close to 10 years! The services are impeccable, staff is awesome, friendly and professional.

I’ve always had a topnotch experience at Head to Toe - it’s my go-to Spa in West Seattle. And Kieu gives the best pedicures & manicures in town!

I had a fabulous experience! They’re professional, courteous, the facility is squeaky clean but mostly I had the best massage ever from Connie.

Kieu is the best practitioner. I will only go to her for mani/pedis as she has great attention to detail and technique. Thank you, Kieu!

Just had a fantastic facial. Everyone following Covid protocols. Very safe and relaxing. So glad this place is in the Admiral area.

My massage therapist was fantastic! She was very adept at understanding and treating my problem areas. I can’t wait to go back!

I don’t get there as much as I like. But when I have time to concentrate on me, Head to Toe is willing to make that happen.

The customer service is top notch! They go out of their way to make sure you are happy and satisfied. Highly recommend!

I liked my pedicure, the private room was nice. I found parking outside easily- but I had an early appointment.

Love the head to day spa - So friendly and relaxing. Monica is excellent and takes great care of my skin!

I went to Head To Toe for my skin care. And it was the best practice I’ve experienced. Highly recommend.

My first manicure was here and I was told it looked great. I can’t tell you it felt great.

Great place, highly recommend! Good prices, very friendly and helpful staff. I’ll be back

The service was excellent. I walked out feeling a lot better than when I went in. Great.

Spectacular, as usual. Stephanie and Keiu both did a wonderful job. They are the BEST!

Fabulous service and such delightful staff! My daughter and I loved our pedicures!

Mostly soft lighting & music... More thought should have went into the massage

Great place, very helpful people. Beautiful permanent eyeliner. Joni is great.

My massage was excellent as always. Their covid protocols are also very good.

Picked up a gift certificate. Easy to find, clean and great customer service.

Never had a bad massage here... Good for a splurge every once in awhile.

Please spoil yourself with a spa mani and pedi and you won't regret it!

Is always a good experience staff are always nice and friendly!

I love Head to Day Spa such great service all the way around

I book my appointments with cosmetic procedures with Greg.

Always a great experience. Staff is very friendly.

Monica is the best! Waxing, facials and brows ❤

Very clean, great ambience, excellent massage!

I love their service. Such a great experience.

Good place in West Seattle for massage.

Always an enjoyable experience.

Amazing, Amazing that is all.

Nice spa, friendly staff

A great experience!

Love massages here

Always AWESOME!

Awesome!