waited a while to do this review. but after some recent good experiences at another clinic I thought these issues needed to be aired. I've had 3 unacceptable experiences at this clinic. ¹st was when I needed a abscess on my face cut open. Not only did the doctor refuse to give me a general anaesthetic, but they also removed a mole without telling me. As you can imagine, having your face cut open and a mole removed without pain relief was excruciating and traumatic!. ²nd was when I had an abscess in a fairly private area. once I was prepped and moments away from the procedure the doctor informed me that a student would be viewing, I was already embarrassed being in such a compromised position with my pants off, now I had a young women in her 20's watching. this should have been approved by ME prior. ³rd was when I went to see the doctor about a mental health issue. after opening up to the doctor about severe anxiety and stress I was feeling and the need for some immediate help I was met with chuckles of laughter and giving the advice to " go home and get some rest"... I left the clinic feeling completely unheard and with a sense of hopelessness. it wasn't until later at another clinic I got the appropriate treatment. it's not all doom and gloom and I have also had some positive experiences here, but I will never go back unless it's a emergency and no other clinics have appointments.

Worst experience, booked an appointment for my child’s 4 year old immunisation, then had doctor’s consult and he instruct his nurse to give immunisation. I had submitted his immunisation green book as well. Over confident nurse give my son flu vaccine instead of 4 year old immunisation without checking his green book where it is clearly mentioned he already had flu vaccine a month ago. Usually parents does not check the needles what vaccine they are giving as they trust the medical team. I realise when the nurse asked me if i am getting for my 1 year old son too. I rushed to doctor to know the outcome.. doctor also confirmed that he instruct to give 4 year old immunisation not the flu vaccine. Doctor assure me that this is a mistake but not to panic as it will work like a booster vaccine and also helped me to confirm with the Royal children’s hospital immunisation department. But this was still a mistake but instead of accepting the nurse was arguing to me that she confirmed with me before. Here, She use word “immunisation” instead of ‘flu vaccine’. During giving needle also she dropped most of the liquid outside and gave another half and needled the child. I asked later with my friend working in same sector said this is not a good practise to needle twice as it drop some. Overall she is a disaster to me.

1 star is too many! The worst clinic I have ever been to in Melbourne! I walked out of there completely shaken to my core as to how I was treated that day. Upon speaking to the owner, she took zero responsibility as to what took place and had zero care either. She said that she only owns the building and there was nobody that I could therefore provide feedback to. One of the male “doctors” told me they wouldn’t even see me because I didn’t state to the reception when booking my appointment what this private medical appointment was for which actually sounds like breach of privacy and utter nonsense! He stated that what I needed done need a longer appt which is completely false. The appointment usually takes less then 5 minutes from my 2 decades of experience in this. The doctors were rude and abrupt, the owner even agreed that their policy and clearer entry requirements have failed them and should be communicated upfront to patients to not waste their time travelling to see them. She had zero regard to my medical conditions and told me that they are invalid which have actually been medically certified as valid by a different clinic. I accidentally booked myself to go there and I will never step a foot in that clinic again.

A lovely and professional clinc. I discovered them when I lived only a 5minute walk away, and am so glad I did. Dr Etta has been a godsend to me, helping treat me over the course of 2 years, identifying elements many previous doctors dismissed and let fester. She has been very honest (both comically and brutal) and I've always come away from the clinic feeling happy, uplifted, and helped. Even today, when I came in for a check up, the nurses and receptionist said hello to me by name and always make me feel welcome while maintaining excellent professionalism. I feel very strong that, if not for their help, my life would still be quite negative. Though I've moved away, I will drive 30minutes to attend this Doctor instead of looking for anyone more local and convenient. Though I don't see them regularly, I hesitate to move further as, in my 37 years, I've never had a GP as supportive, encouraging, wise, informed, helpful, and welcoming as her. I almost hesitate to recommend the clinic to others because I have found it almost to be TOO good and, greedily, I almost want to keep it to myself. But the help they provide is too lovely to horde, and I recommend anyone who needs help to see them if/when they can.

I now live 30 minutes away from the clinic but it's still my number 1 choice. Reception staff are actually quite friendly and prompt, and once I took my mother in law in for chest pains and the receptionist took quick action to make sure shes ok while she waited for the doctor. Liz went above and beyond to ensure the health and safety of my mother in law and I can't thank her enough for that. The doctors are all very attentive and take their time assessing the patient. I understand that sometimes wait times can fluctuate, but it's a small price to pay for your health. I have had the pleasure of dealing with Dr. Choy, Dr. Dalali and George, and they're all extremely good doctors who actually care about their patients. I can never praise this clinic enough for how much they've helped me.

This is a terrible clinic. Receptionists should work in a factory total lack of people skills. I never felt comfortable attending this clinic but it was so handy being close to home. My daughter was constipated for one week she is only 6mths the Dr gave me a script and said if she dosnt go within the next two weeks to come back. ? 2 weeks is that a joke. Well i ran put of medication and booked an appointment. Upon arriving the receptionist said they will not be seeing me anymore because i had my medical notes sent to a new clinic. Totally in unapologetic and blunt. I then asked if i could fill i a new patient form an she said nope sorry. Wonder why i transferred my notes. Congratulations health west on being an absoult let down.

I just wanted to say a big Thank you to the team at health-west medical, from the lovely receptions, nurses to doctors. I have been seeing dr Dalaali for over 10 years and am extremely happy have since moved and travel to continue to see her. A few years ago we started seeing dr Ahmed and he is so good with my children they adore him, Dr Etta is very nice to. I love the fact that no matter which doctor is on I have confidence in them all. Can’t express how happy I am with the clinic. The receptionist are always trying to accommodate my family and are always extremely friendly and helpful nothing is to much trouble. Thank you to all your beautiful team and keep up the great work.

Best experience so far as compare with other medical centres in Truganina and Tarneit. Doctor Hussain Ahmed is the best doctor they have. The nurse Ruby gave us always good service. The manger Rhizelle is very nice too. She looked after us every time. Special thanks Docter Hussain Ahmed as whole my family is so pleased with his way of treatment,his skill to speak our language, his humbleness to help his patients which feels like he treat us as jis own family as well & he is so friendly with my kids. Apart from that rest of the staff is so lovely specially Mani Randhawa, Hina & Liz. Many thanks to all of you and your services.

I have been under the care of Dr. Irvy Etta and have always appreciated every consultation with her. She is very thorough, attentive , Encouraging and always follows up promptly whenever she receives my results. Whether a Telephonic Consultation or in person consultation Dr. Etta answers all my questions with an approach that looks into many different factors. She also never makes me feel like I am wasting/taking up her time. I am almost surprised that she remembers details from our consults as I have not felt as heard and cared for by a GP as I have with Dr. Etta. I will always recommend her to any of my friends or family!

After travelling interstate from Adelaide, My son developed hayfever and symptoms of pollen ashtama. I took him to Health West in the morning hours on 03/12/2016. After speaking with the receptionist she immediately asked me to fill the form and also informed the available doctor Dr. Chan at the same time. Dr. Chan attended to my son even before i had completed the form . His immediate action and referal letter to Sunshine Hospital has saved my son from going in to serious illness. Thank you Dr. Chan and Thank you to the friendly staff on the reception.

Stay away ... Totally scam and unprofessional medical centre. For any documents you need you need appointment. They don't care about your suffering they only interested in appointment (more money) If doctor ask to do a covid test do not go with their refferal instead go to government site for testing. Otherwise you have to wait till doctor appointment to know the result. And if you go to government site for testing they let you know result as soon as it's available. When I explained this to receptionist she said it's your choice where to go for testing.

Management is earning money from public, kindly invest time in monitoring your own security devices , Staff couldn’t even get information from their security cameras where the patient left from their clinic , negligence of providing information after waiting for 1 hour during the critical time costed a life . Hope this won’t be repeated in future and works for public. GP and staff who has been involved during this incident has not even called back for the patient’s wellness which shows how responsible they are towards their patients.

I have actually taken the services from almost all doctors in this clinic and they all are great health providers . One less star only becoz the waiting time is too long but it is still ok as doctors are doing their duty they are not chit chatting with the patients , listening them wisely and making opinion with pt , hence i dont mind for that . I wish this clinic will have pharmacy open soon as been closed from long time and it is s great hassle to go to other place to get medicine.

Got book 3 pm with doc albarki and when got there never been told doc is out of clinic after half hour receptionist was telling some one else doc is out of clinic then we came to know doctor is out of clinic its been 40 minutes wait he is still out but receptionist keep lying he just coming in....he came by 3 45 and was very rude never apologise not sure do they mention this to gov when claiming money. Un believeable disgusting how a clinic or gp could fool their patient.

If system can give 0 star, I would give it to this clinic. Each receptionist has their own policy. They don't have a consistent procedure. Be careful what the receptionist will say to you and have it recorded or else when you come back it will be a different requirement again. Looks like the receptionists dont have trainings for their policies and procedures. I will not recommend them until they fix their workflow. :( :( :(

I would highly recommend HealthWest Medical & Specialist Centre. Very organised clinic with an easy-to-follow process. The staff were extremely friendly and helpful. They work and progress very well despite the demands of COVID and increased client volume. Dr. Albarki was very friendly and professional, and made the vaccine process very easy and painless.

Really amazing clinic! Huge shoutout to all the staff there - they are honestly a wonderful bunch. The doctors and nurses are all very professional and knowledgeable & they are always so kind and welcoming. The receptionists are wonderful; they truly go above and beyond to help even when you it’s incredibly busy. Highly recommend going here ☺️

The Doctors are good on the weekdays recommend Dr. Etta and Dr. Dalali, The reception staff are Fabolous especially Liz who’s always got a smile when she greets us, she goes over and beyond in her role, Healthwest are very lucky to have her. Especially during Covid these people have looked after my family, for that thank you and 5 stars!

Five stars for Dr Etta. She's amazing, shows genuine personal interest and kindness. A beautiful person and a great doctor too! The only reason I haven't given 5 stars to the clinic is because some of the receptionists can be terse. I don't like this. You are the face of the clinic. Please be nice. You will receive smiles in return.

Degloved my finger at work and had to go there for my 3 day check up, firstly the receptionist was warm and welcoming on the phone and in person, nurse Ruby and her trainee couldn’t of been any nicer, we’re so gentle and genuinely good people. Will be referring this clinic to all my friends and family. Thank you health west !!

Receptionists could do with a little training I think But DR ETTA is the most amazing doctor I’ve seen! Such a beautiful soul, she actually cares and listens to you and wants the best! Calms you down, tries her hardest to help give you the best answer to your problems!! I’ve never seen someone that cares about their job more

bunch of unprofessional people working at the HealthWest Medical Center. I made an appointment with one of the Docters and when i got their they said the docter left, regardless of even a phone call to let me know. she was convincing me to see another docter which was wasting my time. i am very unhappy with customer survice

Very poor service. Staff is friendly but useless. Terrible Reception and Management. TWO times I got an invoice for the service (same one) I didn't ask for. Had to argue with the manager to get rid of fake invoices. Reception staff is not trained to use a computer for simple daily tasks.

Excellent clinic. I am consulting under Dr. Wasan Dalaali and she is really great doctor for females. Shared care experience during pregnancy was absolutely wonderful. Experienced and well qualified doctors. Dr. Irvy Etta is very patient listening doctor. She specialises in dermatology.

Had an appointment for an immunisation for my son with Dr. Saad. The Dr was very professional and patient caring. However, I found the receptionist to be very rude and unfriendly. This is not the medical centre culture I know of as I too work in the medical sector.

Very disappointed with the nurse. I got appointment for 0345, I was running late which I apologise with staff name Ruby but she react so rudely. She even talked with other staff in body language which makes me felt we are mistreated. I won’t recommend .

Awful service second time in a row and would never go there again .I only go there for a medical certificate though they won't take you if you don't have an appointment.Hardly any customer their they still want you to wait about half an

Your new dr hosh krotch hossein used a cream put the tube directly on the blood and got it in the tube thought we didnt notice especially when i told him to throw it out! Instead he put it back for someone else to use contaminated by ones

Exceptional service. I've been coming to this centre for the last few months and I couldn't point any faults. The reception, doctors, and nurses provide excellent service. Highly recommend the centre if you live in and around the area.

Dr. Saad Albarki saved my daughters life!! Without his amazing actions on Sunday the 11th of October 2020 she wouldn't be here with us today. Words can't describe how incredibly thankful we are. Thank-you will never be enough.

Receptionist Liz have attitude problem, she consistently spoke to her clients in a demeaning manner. She has no people skills and rude all the time. She is short and abrupt.Very unprofessional. She’s turning the clients away.

Highly recommendable place. Lovely Doctors, listen and help well. Very comforting. Very amazing and kind reception staff, truly felt cared for and treated well. I would encourage people to visit. Thank you for my experience!

This clinic is remarkable! Dr. Etta truly is an exemplary doctor whose care and concern for her patients is top notched! The nurses, Ruby and Rhizelle are highly commendable, too. Very smart and hard working professionals!

Health west is a great clinic,the receptionists and nurses are lovely,Dr Albaki and Dr Chaudhary are both excellent and helpful,I have recommended this clinic to my friends and family

Very helpful staff. Always answers the phone on time. Talks politely and welcoming. Doctors are great and supportive. Avoid Dr Etta though at all costs. She is very rude and arrogant

Couldn’t get the booster due the receptionist said I don’t have a Medicare since my visa is not eligible for Medicare. I willing to pay but they don’t want. Wasting my time

Great service, special shout out to Dr. Aftab Aslam who really cares about his patients, leaves detailed notes and follows up on the well being. Amazing work. Keep it up.

Lovely time at this clinic! The receptionist staff were very kind and helpful, and professional. Loved the service! Doctors were very easy to talk to and they helped me.

Always have to wait more than half hr on any appointments. Today booked a appointment for 4 45... I was there 4 48. Was told Dr left u were late. Changing clinic!!

My wife is happy with the clinic But the only issue is the availability, It’s very rare to find same day appointment with her female doctors. Hope this improves.

Ruby is such a lovely nurse! She's always super friendly and genuinely enjoys helping people. She gives great advice and always goes above and beyond :))

Waiting outside from 8 50 not opened yet nobody is picking call very disappointed today came so many times this doesn’t happened with us as today

Waited 1 hour and just walked out. No communication between staff and client for that hour. No explanation why doctor wasn't able to see client.

Thank you DR. Albarki and Liz who assisted me during my visit at the clinic and having to call ambulance. Thank you for the work that you do.

Receptionist here are absolutely appalling rude and arrogant ! If you’re unhappy about your job please find another alternative job ladies

Great service all round! Very happy with this clinic. Administration are helpful and friendly. Doctors are very professional.

Awesome clinic and very friendly staff. I want to say special thanks to Dr. Irvy Etta and nurse Ruby you both are life saver.

Excellent service and help from the team there, has been my clinic of choice since I have moved to Melbourne

Did not even bother asking the health issue just fully booked out. Very very unprofessional receptionist.

Very good clinic, friendly stuff, Dr Etta is so professional reliable no doubt