After decades with HERTZ I am very disappointed with the service. Last three reservations have been canceled within one month. They just call me and say no cars available, never they say "sorry for that". They call by phone never by email,

Not really sure why the rating was low. I had a pleasant experience. Rented 3 cars within a span of 2 weeks early December, no issues. Location is good and the car delivery was smooth. Thanks to the 2 gentlemen (Tauru & Keyshawn) and lady

Do not reserve here. Wish I could give them 0s stars. Arrived for rental time and waited almost 2 hours for cars that never came and NO ATTENDANTS at the station. Over 20 people in line right before Christmas. Everytime the contact number

Quite possibly the worst car rental experience I have ever had. Made a reservation, showed up to pick up the car, was told there were no cars available and there was nothing they could do about. I was then told they have a Tesla available

I have never had such a negative experience experience with a company. This is my first time ever actually leaving a Google review but my experience was so bad, I wanted to record it. I lived next to the Hilton so I have rented from this

We have been waiting for 25 minutes after the start of our reservation and no one is at the desk. The kind concierge here went and checked and the Hertz employee is down in the garage. I went down to the garage to check and he told me he

Disappointing and poor service. We made a reservation to pick up a car here online at 9am Saturday. When we arrived, there were no cars available. The service representative told us he would call when cars came in, as they were expecting

The day I was supposed to get my rental car I got a text that said there were no vehicles available so they were unable to accommodate my reservation. I made the reservation days in advance. I just wish they would have let me know when I

Never had such a bad experience before!!! The Hertz manager at that station was very unfriendly and absolutely unwilling to help although the car was fully prepaid. We had a reservation for 8am and when trying to pick-up the car, he told

DO NOT RENT FROM HERE! From our booking experience — we used Kayak to book a car for Memorial Day weekend. My husband arrived to pick up our vehicle and was told that they did not support Dollar Car Rentals (despite the national customer

ZERO STARS. Avoid this Hertz location!!! I wish I read all the SAME REVIEWS before booking. They called me 15 minutes before my pick-up time, when I was already on the way, to tell me they didn't have a car for me. The online reservation

I placed a reservation through my booking agency several days in advance and this location was both convenient and decently priced. I called the day of pickup to let them know I was going to be a little late and they spun some tale about

Do not rent here. They cancelled my reservation less than 24h before pickup and offered no replacement or compensation. In addition, they were surprisingly rude when canceling my reservation. Reading similar comments, it is obvious that

One star is too generous for a place I imagine is worse than the fiery pits of hell. I reserved a car for Christmas weeks in advance. I was meant to pick it up at 1pm. I arrived 15 minutes early, but they ran out of cars. They said more

Scam. Fraud. Thieves. And they have a bot replying to your google reviews as if there is any kind of customer service. You make your payment, and you receive a confirmation email but actually they don't have cars to rent. They sell what

Pre-paid for a car at this location a month before a vacation. I happened to call several days in advance of pick-up to confirm the details and learned that the employees had no awareness that I had pre-paid for the car and did not even

Definitely go somewhere else if you can. I had a reservation that I made a month early to the pickup date at this location and a few hours before pickup I got a message that they were sold out. When I called to follow up and get help in

On two separate occasions Hertz didn't have a car for a reservation made online. One time, they gave away my car to the person who showed up without a reservation - I was actually witness to this happening real-time. The representative

The only reason why I'm not giving 5 Stars is because I recently found out that one of the best employees Hertz has is leaving. Jordan is by far, the best agent Hertz has to offer at this location. In fact, it was because of Jordan and

So I rented from this location, returned the vehicle on time but they failed to close my trip out! My credit card continued to be charged for 6 days! Customer service was COMPLETELY USELESS!! As they would not close it out without

My order was car with child seat. When I picked up the car, there was no child seat, and staff said they didn’t have one. I expect this to be communicated in advance; it is not an option to hold the baby in my arms while driving.

Their system was down and they could not give me my reserved rental. Then they closed without resolving the issue for any of us. Holiday weekend ruined for dozens of people. Hertz should be ashamed and embarrassed. Unacceptable.

Avoid! Even with a prepaid reservation they do not have a car ready and cannot tell you when they will have a car and they will not help checking if there is one at any other hertz in the town.

Despite having our reservation confirmed prior to our travel, we were told there was no car available for us on the day of pickup. No prior warning. Found out at reception on the day.

This location has improved tremendously in the last few months. The new staff is very professional and service has been much more prompt and reliable. Let's hope it stays that way.

We ordered a minivan and they confirmed. However when we went to pickup, they said that they do not have a minivan, then our whole travel plan is broken. It’s a really bad service

Steer clear of this location. Days before I picked up my car, Hertz sent an email letting me know that they knew that they would be understaffed.

I wanted to give 0 stars but i can't. We've been waiting for 1h for someone to arrive but no one showed up. There's a huge line behind us

Do not rent here. They gave me a bad car, and tried to do shady stuff so they wouldn't have to refund me.

Hertz Washington DC - Hilton Washington DC - 1919 Konnecticut Ave, NW, Washington DC