I ordered a casket spray for my mother’s funeral and purple irises were her favourite. When I walked into the funeral home and saw the arrangement I thought at first they forgot them but looking closely I could see the irises were completely closed. When I called a few days later to complain I spoke with the owner and she told me that yes the irises were closed and she ‘couldn’t force them open’. I told her that I was certainly not looking her to force them open but this should have been explained to me when I ordered these flowers as I would have chosen a different flower that was in bloom/open.. She did not seem at all concerned in my disappointment and had to push her for a discount which she finally did offer which was 20% off. This arrangement was close to $300; I was extremely disappointed in not only the arrangement but the customer service. Updated on July 14. The owner posted a reply. At no time did she ever say these blooms might not open!!!!!! If she did I would have went with a different flower. I don’t post comments very often but this is offensive as this is an outright lie and trust me there was not one ounce of compassion in her voice during our phone interaction. The fact that she’s contradicting what I’m saying is horrible customer service. I WILL NEVER USE THIS FLORIST AGAIN!

I have been ordering flowers from Holden's for years to send my mother in Dundas flowers for her birthday (I live 9 hours away). She is always happy, and sends me photos of her birthday gift every year. Their flowers and arrangements are consistently lovely and their delivery service is the best. This kind of shop is exactly what makes communities like Dundas so special -- high-calibre, personalized service and quality. They're very easy to get hold of by email. I really appreciate that Mike responds personally (and promptly!) by email when I place an order, and any time there's been a kink in the plans or I've asked for a last-minute adjustment he's been super friendly and accommodating. I'm basing this on at least five separate orders over the years. Five thumbs up!

Sandie and her team did an amazing job on our wedding arrangements last Saturday. They are very easy to deal with (friendly and professional). The bouquets, centerpieces, boutannaires and corsage were absolutely beautiful and fresh. We received a lot of compliments from them. Sandie was patient in helping me to create bouquets and centerpieces that fit my wedding theme after I told her what I was looking for. They turned out exactly what I wanted. The setup that the girls did at our wedding venue was lovely. It has been 9 days since our wedding. The flowers look the same (fresh and beautiful). They are still blooming! Well done everyone at Holden's!

I was very impressed with the customer service I received from Holdens. They had very open lines of communication and it was clear that they were willing to make every effort to ensure that my order was delivered on time, despite inclement weather. I also was impressed with how easy it was to use their website, which was professional and glitch-free. It was honestly a big draw that made me decide on them vs. competitors. Great company and I would not hesitate to use them again in the future. They seem to genuinely care, which is refreshing. My only regret is that I won't be able to see the actual flowers I ordered as I live in another city!

I have used Holdens Florists for many, many years, and they have always been fabulous. Beautiful work, reasonably priced, and lovely to interact with. This year they did something extra-special, that really touched me. I had ordered some flowers to be sent to my mother, and the day before delivery she died. I called to cancel the flower order, though I still expected to pay for it. Not only did they not charge me, they sent flowers to ME with condolences. What a classy act that was.

I have used this business' services for as long as I can remember. As a child buying a single flower for my mom, as a bride for all my wedding flowers and as a woman living far from home who likes to send a special gift to family when I'm thinking of them, Holden's has always been amazing and greatly appreciated for their fantastic service and quality. Thank you!

This is what a $100 Mother’s Day bouquet looks like from Holdens Florists. Awful. Called them to tell them half the bouquet arrived dead and they offered to only replace the hydrangeas? It was supposed to be for Mother’s Day why would anyone want separate flowers days later? What a joke. Terrible quality and customer service, do not purchase from this florist.

I just recieved a beautiful bouquet from Holdens florist. Not only did it brighten my day...it was so beautifully done. The quality of greenery, flowers, freshness and the detail of the wrapping paper and ribbon that was used made it just that more special. I will be sure to pass along this info to the friends that purchased it for me. Thank you :)

I used Holden’s to deliver flowers to my sister in law and brother after we had stayed with them a few weeks ago. She was very pleased with the arrangement. As we had come back to the UK it was great to be able to use a florists in Dundas where she lives. The online ordering was very easy and delivery was very quick too. Great service thank you.

We contacted Holdens after another florist seemed to fall off the face of the earth and didn't deliver after payment. Holdens were amazing and saved the day. They had a beautiful arrangement made and delivered within 2 hours of us ordering and we were so happy with their service. Thanks for all of your help - we'll definitely be back!

A great place for flowers for all occasions. Shelby puts a lot of attention and detail into her orders and you can see it clearly in her arrangements. She is very accommodating with what you’re looking for and is always able to suggest flowers that compliment each other. Looking forward to getting flowers from you guys again!

I ordered birthday flowers for my cousin in Dundas from my international location. I spoke to the florist, Mike, who is a wonderful company rep. My cousin was delighted with the flowers, mailed me a picture and said I'd picked the best florist in town. I agree and would highly recommend Holden's! Thank you Mike. MJ

Twice now I've ordered from Holdens. Both times I've spoken with Marina, I believe her name is. She is great to deal with and so very helpful. Living in Alberta it's hard to find a local florist for my needs. On both occasions the plants / flowers were fresh and the arrangements were satisfying. Thank you so much

Had a great experience here today. Staff was really friendly and tolerant of my total lack of flower knowledge! She quickly whipped up the perfect bouquet. There’s a reason this place has so many 5-star reviews. She even wrapped it up and put a nice bow on it - great presentation value!

They arranged flowers for our wedding and the result was beyond our expectations. The flowers are still fresh 5 days after my wedding. Highly recommend this place. It is very easy to communicate with them and their prices are fair. Very nice people.

Ordered online a Valentines bouquet in a vase and even added on a beauty and bath gift. The order was tracked and delivered on-time on Valentines day 2021! The whole experience was enjoyable and my wife really appreciated her flowers and gift.

In the past few months I have send flower arrangements to my sis in Mississauga using Holden's Florist Inc in Dundas. The arrangements were beautiful and were delivered in time. I highly recommend their friendly and professional service!

Great local shop! I did everything online, process was smooth, rates were reasonable, and the flowers were delivered successfully without any issues! And they look great! Definitely will be the first place I go next time.

Ordered some flowers for my friend who lost her cat. She loved them! Very pretty. I had to call them a couple of times to arrange address/time and they were very nice to deal with too. Great customer service.

I phoned their toll free number from B.C. to get a 'same day' delivery. They were very friendly and helpful. The flowers were there in a couple of hours and were beautiful, and they're reasonably priced.

I own Orlando florist but have family scattered over the Dundas area. They have been great for me for years. It’s hard to please a florist owner but they have always done a great job for me personally.

Great selection for all occasions! I ordered online for a friend in the Dundas area and the website was easy to use! And next day delivery was awesome! I will order from here again!

I order a bouquet to be delievered for a friend's birthday and it was beautifully put together and delievered with great timing. I will for sure be ordering from Holden's again!!

Always a pleasure to work with the team at Holden’s Florist. They provide consistently beautiful arrangements, they are always pleasant and very helpful, I highly recommend them.

Best place!! When I was in a pinch to find flowers they went above and beyond even pulling from their supplier's truck. Great fresh flowers, well priced! Thanks Holden's!

Mike and Sandy have always been very responsive. The flowers are always on time and above expectation. I could not be happier with the the service and products!

We wanted to send flowers To a friend in Dundas, Holden looked good based on their site. The results were beautiful and our friend was very surprised and happy.

Sent some flowers to a friend for her birthday from this shop. The bouquet was fresh and lovely! And ordering online was really easy and fast. Thanks guys!

Well-priced, fresh flowers and awesome service. I walked in and within 15 mins I had a bouquet that fit all my requests! Would definitely come back.

Shelby and her team did a wonderful job! I highly recommend them to anyone who needs a knowledgeable, considerate and very professional place to go!

Beautiful flowers, friendly and fast delivery. They were very accommodating when I needed to change the delivery time. I will order again!

Nicest people that own this store, flowers are amazing service is next level best place to get your flowers in all of Hamilton!

Excellent service (ordered online, seamless communication and delivery) and recipient very happy with her flowers!

Excellent quality and always happy to support locals always Fresh and beautiful arrangements …

very high quality live plants grown independently. nice arrangement and fit within my budget.

Mike is amazing, sweet man and very understanding in our hard times. Very knowledgeable

Fantastic service, beautiful arrangements, and reasonable prices - highly recommended!

Great service, great pricing, and awesome bouquet. Made me exactly what I wanted.

They helped me create a beautiful arrangement! Thank you, and I will be back!

Always very happy with my floral purchase Support a small town business

The flowers were great and the delivery was smooth! Would recommended!

thank you, for everythimg done so easily and perfectly

Great place to shop. I love buying flowers from here

The best florist store in the Dundas/Hamilton area

Best flower shop in the area.

Very friendly service

Okay but not great