I bought the pair of Adidas's shoes from Holt Renfrew through online and the shipment came from Ontario. This package has been delivered though Canada Post yesterday. But when I opened the box, I found there's a pair of someone 's socks inside the shoes. At the beginning, I don't know why is that since I bought the brand new shoes though online. Then when I looked into the bag. It has another pair of new socks sit outside of the box. That means Adidas's IVY PARK includes two pair of socks for customer. And I got the shoes which has been returned from other customer and that customer is disgustingly put the socks inside. Not only that the socks the picture I took. You can see it has been wore so many times cause you can see the tissue of socks has gone up and being torn. I reported this issue to the customer service. The one who took my case her name is "Vallerie I." She is not only not helpful but even said that if you are not happy then return the package. I was expecting that your company can offer me " the exchange service" cause it is so disgusting and not respectful when you buy a new shoes with someone's socks put inside the shoes I bought. Hello!!! we are still under covid situation and your staff is not sanitizing the return package or at least double check why the customer return and make sure it is 100% not being used. I am thinking that maybe the money I spent on this shoes just 200 something dollars not as important as some other orders, so they don't care my case and just want me to return the package. This is not responsible behaviour at all. So overall experience, I don't recommend people buy their products cause this company is not responsible for the products they sell and after service.

In my experience with Holt Renfrew, I've consistently found their separate boutiques to offer exceptional, welcoming customer service. However, the service on the sales floor is inconsistent. At times, there are SAs who don't even greet you or seem disinterested in assisting. On other occasions, though less frequently, there are SAs who provide a truly welcoming and inviting experience. In one particular instance, I purchased a Longchamp bag, and the SA didn't even make eye contact with me. Their responses were limited to one-word answers, and they even sold me the wrong bag when I asked for clarification on the bag's size and model. Furthermore, they didn't take the time to wrap the bag or provide a dustbag. In contrast, when I bought another Longchamp bag, a different saleswoman was incredibly kind and welcoming. She not only wrapped the bag but also provided a dustbag, making it a much more satisfying shopping experience. This inconsistency is disappointing, especially considering Holt Renfrew's reputation as a luxury retailer. I simply expect to be treated with basic decency at the very least.

I wanted to surprise my wife with a pair of shoes but the local (Edmonton) Gucci store did not have them in stock. Called Holt Renfrew in Calgary to see if they had her size and they had 1 pair left. I asked to have the shoes put on hold but was told that Gucci is a "high-end boutique" and they don't do holds. No problem, I paid for the shoes over the phone and the associate informed me that the they will be waiting for me at the concierge when I arrive. Drove for 3 hrs only to learn the concierge knew nothing of this. 4 associates looked for the shoes for over half an hour with no luck. Turns out the shoes were never in stock! Why would you sell me shoes that you do not have and make me drive down there?! I was offered a $25 gift card for the inconvenience... What am I supposed to do with that? Buy a shoelace?! This is a 6 hr round trip. A complete waste of time and money due to incompetence. Sales accociates at The Dollar Store are more organized than this "high-end circus"! Do yourself a favor and spend your money elsewhere.

I needed help in finding the Chanel store then I saw a lady with a very nice smile I knew right away that I can ask her. She even walked me to the Chanel store and introduced me to the salesperson. While we were on our way to the store she introduced herself and we had a little chat that made me feel comfortable about the place. Sadly the salesperson at CHANEL store was not very friendly she was snappy at me for trying to fit my phone inside the purse. We ended up buying in GUCCI and PRADA instead. AMY was the name of the lady that helped us. She made sure that we get treated right and that we get to have a good shopping experience. It was a busy Saturday afternoon when we were there so I truly appreciate Amy’s help!

Probably will never shop here again. Specifically Gucci. Poor customer service. No one knows what’s going on. They give false transactions by selling you items and tell you it’s there waiting but low a behold… it’s a lie. It’s not actually in the store ready for you to pick up. It’s in a truck somewhere, somewhere that they don’t even know where. No wonder the Holt Renfrew shut down on Edmonton. If it’s anything like Calgary… totally not worth the trip to shop at this store. I’ve never been a fan of online shopping but if this is the service you get, might as well cut out the middle man who doesn’t deserve the commission and just order online.

I’m very disappointed with the service. I ordered online and was already looking forward to my order then 8 hours later they cancelled my order. Apparently, it wasn’t suddenly available and they couldn’t deliver it anymore. I call Holt Renfrew and all they could say was they couldn’t do anything about it. They said the system was not able to upload properly ( or something) but there was definitely a technical error and mistake on their part. I’m just one very unhappy customer and the experience was horrible. For such a high end store, service was definitely unacceptable because it is below a required standard.

Awful customer service. I was with my my brother-in-law when he was made to wait 45 minutes to gift wrap a Gucci handbag that he had purchased for my sister and when he returned they didn't even do it! No apologies or anything. Just that they couldn't do it. This happened a few years ago but I realized he never made a complaint. Never too late to tell an establishment to do better. They definitely judge people by their looks. I live and shop in Europe, and I find the staff in Holt Renfrew really unfriendly.

Came here for testing guerlains les absolus d'orient series. They also carry the l'art la matiere series. Alongside those, and other designer options, they carry a few niche houses as well: Creed, Diptyque, Killian and surprisingly Frederic Malle which I haven't seen in other places (norsdtorm / saks). Great place to get your nose on different frags if you want to explore options outside Sephora & SDM. If you looking for decants in Calgary, hit me up!

Very unwelcoming associates at Chanel cosmetics etc. Very poor customer services. Maybe they will lose their job soon. Normally when I go there, no customers. No wonder why that explains a lot. (Nowadays I go to shoppers beaute). Except for there’s a lady who is at Dior counter (HR) who manages and she was extremely helpful and very attentive. She made my day.

I have only ever had great experiences shopping at Holt Renfrew and that still holds after stopping by for gifts over the holiday season. One associate in particular in the fragrance section was very helpful with my purchase at the diptyque counter. And I received a gift with my purchase which was a nice surprise! ☺️

Salesperson at the Giorgio Armani makeup booth was so helpful. She suggested the most beautiful concealer for me that matches my skin tone perfectly. Even gave me a few options between other brands even though she was positioned at the Armani booth. So happy with my purchase and the service.

Nice layout of designer wares , staff was friendly and offered help immediately, but can't believe they charge their own employees 35 bucks to attend their own Christmas party ... it's a Christmas party holt Renfrew....it should be free , you all make enough money …

My favorite time of the year, and ever since I can recall, my favorite place to shop for small gift items. I wish I could remember when they started to carry and present their little," Kris Kringle Market, as I call it... "oh my goodness,"

This store is an experience. So many high end brands that you won’t see anywhere else in the city. The layout is curated by brand rather than theme (for the most part) and it will introduce you to the most hip and current fashion trends out

Bad experience at Gucci Holt Renfrew Calgary. March 15, 2023 I went to the store, want to buy a white small Aphrodite bag. I said I want to order new one, I dont want to get the display so, I wait for 7days and pick up the bag. I trust the

Bought two pairs of “The Frame” jeans which ripped through after 2 weeks of minimal use. Obviously a manufacturer defect. Contacted customer care and spoke with Caroline P. who denied a return of the items because they “weren’t in original

Was very very unhappy with the service I received from the Chanel counter. I was dressed in very regular clothes and came by to check something out for my mom. One of the females working at the desk was very rude making comments and

Been coming here for years and they always have amazing and new items each time I visit Sale associates are always helpful and very welcoming. The store itself is aesthetically pleasing and well-organized. A great place to shop!

Writing this on behalf of my sister who had a wonderful experience purchasing her sun glasses today. Carla was so kind and helpful. It was so nice to have interacted with her! Exceptional customer service! Thank you Carla!!!

Staff is zoned out and I came back to location 3 times trying to find a purse they had in stock. One girl in the shoe department found it and wife has never been happier so I’ll give that 5 stars.

Jay Skelly is hard to find time with as he is always working with his regular clients. Brought my wife in for her first time into hr to get a proper fitting done with a blazer.

Staff in this store is very professional and personable. Very pleasant to shop here. Special thanks to Norma who offer valuable advices and excellent recommendations.

Poor customer service. No one ever says hi to meet or asks if I need help. I am a regular here. I started online shopping more though so probably not anymore …

Met Robyn in Edmonton while at the JW Marriott Holt Renfrew Event. What’s an incredible woman! Thank you for making my vacation extra special.

Good store, but what's with the snooty, rude sales associate at the fragrance counter? Took my business online instead of shopping in store.

My best shopping place in the city. Very easy to navigate the shop, friendly supportive staffs, luxury products, and great services!

Very helpful staff. I was getting my bracelet fixed. The staff went above and beyond to get the bracelet all sorted.

They have ALL the brands... Something for everyone! Glad I found this place, what a great shopping experience!

Last week i got my hubbys birthday present here, the guy who helped me was very kind and nice.

Always have amazing service here! Love that they let me bring my dog in while I shop :)