Location is usually badly understaffed. I came by to make a withdrawal before they closed and was turned away because it was 5 minutes before closing time. I understand understaffing is an issue usually not brought on by the employees. However, bad service and long wait times are really making me consider banking elsewhere.

Had an account for 10 years with IBC Bank. I recently had unauthorized transactions which caused NSF fees; with evidence and screenshots about it, I went to this location emailed a rep who never called me back about the case, received a

I called before arrived was advised that they would keep the doors open until 5:00....I informed the person who answered I worked down the street and could arrive in about 3 mins...arrived at 4:53pm and they totally ignored me at the

The teller Tala with the long last name totally disrespected my mother. My mother was asking for personal checks and Tala told us we don't have enough in the account to bother her with that request.

I find customer service to be lacking at this bank. There are no decision makers at any local branch, and when decisions are to be made, they are usually to the detriment of the customers.

Worst bank ever. Unfortunately l have to still keeping my account! They have only 3 staff members and all are new hiring. The bank doesn’t even have a manager.

Ashley was so sweeet to me. And shared a nice smile when she greeted me. I’m new to IBC and they have shown me that kindness still exist in this world.

the sales or account lady Mary she is awesome I signed up with a checking and savings great customer service i will refer them to others

ILLITERATE staff. Lack considerable knowledge of services. Cannot operate efficiently. Takes too much time just to deposit a check.

So slow! 20 minutes for a withdrawal, no line. The person that got here after me got his money before me

Incompetent teller and the "manager" on a personal call while customers wait for assistance.

They don’t know left from right! Choose a different bank all together. Thank me later.

Disorganized, dishonest, liars, scams galore. This is not a trustworthy business.

Do yourself a favor and go to a bigger bank. This one isn’t accommodating at all.

Incompetent staff with high turn over rate. Manager is a ditz.

Great customer service. Nice energetic staff

Branch is clean n they r helpful

Always friendly service.

Not good service

Slow.