3401 S Keystone Ave, Indianapolis, IN 46237
IndySouth western Inn is a Motel located at 3401 S Keystone Ave, Indianapolis, IN 46237. It has received 872 reviews with an average rating of 2.4 stars.
The address of IndySouth western Inn: 3401 S Keystone Ave, Indianapolis, IN 46237
IndySouth western Inn has 2.4 stars from 872 reviews
Motel
"Well I told my friend who lives right up the street that recommended this place because of how close it is to him what happened after I went in to the front desk and he said yes it's that way depending on who is working but he also said something that was quite disturbing on a business and ethics standpoint, But he said that depending on who's working will determine how much you pay and it changes daily, Last night it showed online that the rooms were $56 per night, So I pulled in to the lot and immediately seen 4 individuals standing around the trash dumpster staring at me menacingly as I passed them to turn around to pull in front of the office, I stopped and I noticed the one guy with a grey hoodie on was the one that stood out to me because he had the look of a homeless guy strung out on drugs with a long beard so my first thought was, OH great more bums begging for cigarettes or change, But then they all separated and went different directions accept for the one I mentioned earlier, He walked past my car and stared at me and then went into the office area, So I finished up what I was doing and proceeded inside, And by my astonishment that guy with the beard came to the front desk and said how can I help you? I also noticed when I came in that there was two young Indian guys over to the side talking, But I told the hairy one that I needed a room for the night and had my phone out set to the page with their nightly price just in case they tried to pull a fast one, But before I could even get to that point he said we can't have the dog here, And I said she's my service animal, and are you sure you want to go this route? Because it's against the law to discriminate against the disabled or those with service animals and he just said we don't allow them here, And I said are you sure you want to go down this road? It can be pretty costly for all involved and he just shook his head in the affirmative while rolling his eyes and I could tell he was on something cause his pupils were dilated, So now I have to file a complaint with the DOJ and the ADA for discrimination so I hope the owners can afford the HAIRY ONE'S mistake and if I was the owners I would drug test all the employees right now before they have a chance to wipe their systems clean but either way I would fire the hairy one and get someone who obeys the laws and doesn't do drugs, Unless they just don't care about their business"
"Very rude my wife and I have an emotional support animal which when we checked in were not told of any new policy of animals not being allowed on property even a 1 year old service "
"I have literally never in my life left a review before of anything but this was so bad I have no choice but to say something so I hopefully prevent others from coming here!! I knew that it was sketchy but my god, there were atleast 7 dead roaches in the bathtub, 5-6 dead splattered on the wall, and many more on the floor"
"I think they keep changing their name, to try and run from the reviews"
"Literally the most vile hotel I've ever had the misfortune of staying in"
Well I told my friend who lives right up the street that recommended this place because of how close it is to him what happened after I went in to the front desk and he said yes it's that way depending on who is working but he also said something that was quite disturbing on a business and ethics standpoint, But he said that depending on who's working will determine how much you pay and it changes daily, Last night it showed online that the rooms were $56 per night, So I pulled in to the lot and immediately seen 4 individuals standing around the trash dumpster staring at me menacingly as I passed them to turn around to pull in front of the office, I stopped and I noticed the one guy with a grey hoodie on was the one that stood out to me because he had the look of a homeless guy strung out on drugs with a long beard so my first thought was, OH great more bums begging for cigarettes or change, But then they all separated and went different directions accept for the one I mentioned earlier, He walked past my car and stared at me and then went into the office area, So I finished up what I was doing and proceeded inside, And by my astonishment that guy with the beard came to the front desk and said how can I help you? I also noticed when I came in that there was two young Indian guys over to the side talking, But I told the hairy one that I needed a room for the night and had my phone out set to the page with their nightly price just in case they tried to pull a fast one, But before I could even get to that point he said we can't have the dog here, And I said she's my service animal, and are you sure you want to go this route? Because it's against the law to discriminate against the disabled or those with service animals and he just said we don't allow them here, And I said are you sure you want to go down this road? It can be pretty costly for all involved and he just shook his head in the affirmative while rolling his eyes and I could tell he was on something cause his pupils were dilated, So now I have to file a complaint with the DOJ and the ADA for discrimination so I hope the owners can afford the HAIRY ONE'S mistake and if I was the owners I would drug test all the employees right now before they have a chance to wipe their systems clean but either way I would fire the hairy one and get someone who obeys the laws and doesn't do drugs, Unless they just don't care about their business. P.S. To the owners: ADA Civil Penalties range from $75,000 for first violation to $150,000 for the second. You can face lawsuits from the public and even employees who want to bring their own animals to work.Jan 27, 2020
Very rude my wife and I have an emotional support animal which when we checked in were not told of any new policy of animals not being allowed on property even a 1 year old service . But because my wife was not fully checked out and I was on my way when from the bank walking 1.5 miles back an older man with white hair and I assume the cleaning lady who couldn't even understand or want to understand English. Keep informing my wife to that she needed to go to the office. When I finally got here my wife had not been left alone and was being belittled and berated by the same two people. My wife suffers from migraine, high blood pressure, seizures, and is easily stressed when those kind of things happen. Our esa helps my wife with her blood pressure, stress and seizures. Our esa is still learning and knew to stay close to mom but he didn't know what to do yet to the people who were attacking her. He stayed quiet and didn't even bark at them. How is that a way to treat any customer? I do commend the office manager who first came down said something and then accepted that my wife said "My husband is on his way. He will be here in about 15 minutes." And then left her alone, didn't say anything about our ESA. That will be the last time I ever stay here again!!!!!!
Rooms: 1
Service: 1
Location: 1
I have literally never in my life left a review before of anything but this was so bad I have no choice but to say something so I hopefully prevent others from coming here!! I knew that it was sketchy but my god, there were atleast 7 dead roaches in the bathtub, 5-6 dead splattered on the wall, and many more on the floor. We even killed a few ourselves. The room smelled horrible and everything in the room was dirty included bedding. Please, please do not go here. We walked in and walked back out within 5 minutes. I'm literally sleeping in my car right now because it felt safer and cleaner than this place. They charge 80$ flat in person here, You can book the la quinta in beech Grove, which is extremely nice, for 76-90$ most week nights online thru vio or Agoda. Or the Baymont on Southport road for the same plus deposit. Do not go here. There are many many better options. My skin is still crawling and I feel disgusting. The only good thing about the entire thing was the guy at the front desk who was nice.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 1
I think they keep changing their name, to try and run from the reviews. This was by far the WORST place I have ever stayed! The room was filled with furniture that was probably dug out of the trash. The sink counter was about to fall off the wall. I had sheets & blankets in my car, that I threw on the bed & then trashed afterwards - IT WAS THAT BAD!! The guy charged me $70/1 night & tried to charge me more but I said that's all I had. I only stayed here bc I locked myself out of my house with my 4 yr old, without my purse & everyone with a key was out of town. I didn't need an ID so thats the only positive, for those in a similar situation. I DO NOT RECOMMEND THIS PLACE AT ALL! It didn't feel safe either. Absolutely disgusting!!
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 1
Literally the most vile hotel I've ever had the misfortune of staying in. I was greeted in my room by a bed cover that was absolutely riddled with obvious burns and holes from smoking. There was trash in the room and there was no fitted sheet on the mattress. I asked to move to another room and there was still no sheet on the bed; they expect a hospital bedsheet draped over the bare mattress to suffice. The carpet was peeling apart from the wall, there was a pile of hair in the barely functional shower, and when I opened the towel after my shower there was a large clump of balled up hair inside. Basically this was the most unsanitary lodging I've stayed in and I would advise looking for another accommodation if possible. And their pricing for pets, when I arrived, was different than advertised online; $15/night instead of $5/night.
Horrible place! Paid for a night had no issues, the next day I go and pay for two more nights and a hour after I get a knock on my door from some guy saying he's housekeeping and I need to go talk to the owner about my dogs. He was extremely rude and yelling at me. Would barely let me go get dressed to go up to the office. I call and the owner starts yelling and cussing me out about my dogs. I say that I'll just leave but can I atleast get a refund for one of the nights I just paid for and he trust to say I didn't pay nothing! Long story short cops had to get involved. I was able to get a refund for one night back. The guy who came to my door was rude and scared me a little as he was threatening me. I think they do this alot to get money from people! Don't waste your money on this place!
It could use a female housekeeper ♀️ maybe. But, I haven't seen a single roach. Family that owns it has an adorable little boy always been respectful to me. The price is about what everywhere is. There is wifi that works in every room and the direct TV is pretty cool. Lots of Shows for my boy. If u guys need a housekeeper, I'm available . Otherwise, I think it's a pretty okay motel. AGAIN I HAVE NOT SEEN A SINGLE ROACH. THEY MUST HAVE ALL WENT TO SKYLINE MOTEL. THAT PLACE IS NASTY. THESE OWNERS ARE TRYING. BACK OFF. Side note: they fix things quickly! My heat wasn't working they went out to get a new heater and came and switched it and sealed it all that day!
Rooms: 3
Service: 5
Location: 5
Hotel highlights
Kid-friendly, Great value
I would not recommend this place to even my worst enemy. If I could give negative stars I would. The toilet did not work (I did not realize this until I woke up in the middle of the night to use the restroom), the shower(that was filthy) was cold (didn't know until the morning when I turn it on to get in). No hot water at all!! The whole room was disgustingly dirty and smelled of stale cigarettes. When I spoke the person at the front about it all they said was "sorry" sacasticly and i should have told them sooner!?! If I knew the toilet didnt work before 4 am, i would have. If I knew before the shower in the morning, I would have! I ordered the room online so I was unable to cancel. I would have been safer and in a cleaner environment just to have slept in my car.
One of the dirtiest rooms I have ever stayed in. I got this room for a child sport event. It was myself and three kids staying in the room. This was shady. The room was a good size but not well cleaned. We opened up the sleeper sofa and it did not have a sheet on it. There was blood on the mattress. My kids did not feel safe or clean being in the room. Went to the front desk and the worker was extremely nice and friendly. He put us in another room and apologized. The next room was clean but it freaked my kids out. The room had a smoke smell to it and it was not a good nights sleep. Save yourself the trouble, spend $30 extra dollars for a good hotel. Trust me.
Travel group
Family
Rooms: 1
Service: 3
Location: 4
I have never in all my life been more appalled. The room stunk badly like smoke. Our ice box was full of cigarette stains and black hair. The top of the microwave was so filthy that my hand got stuck on it while I leaned in to put on my shoe. The toilet was clogged and Had a half a roll of toilet paper. There was dried urine on the seat and dried vomit on the back of the door of the bathroom. There were pubic hairs all over the tub. The room had not been cleaned EVER. We slept on our own blankets and the blankets stilll stink like the room. We would have never stayed there had we not been traveling south all day and we’re exhausted. I am traumatized and still feel dirty. This place should be closed down. Horrible, disgusting, he worst!!
My dad had made a reservation here for a friend and I who are both 18, but the check in age is 21 so we were expecting a hassle right from the start. This is one instance where I was disappointed that there was no hassle at all. Guy at the desk checked our IDs and told us we were underage then after about two seconds of hesitation let us in the room saying that we "have to be nice to me since I'm being nice to you" which was supposed to mean don't trash the room. Well turns out the room didn't have a lot left to trash. I'll let the pictures do the talking. We decided not to shower or eat breakfast after seeing other reviews of this place and just left as quick as we could
The guy that works night will not leave you alone when you go to your car at night. Tells you to go in your room to smoke or do whatever it is . Will not even let you visit your family outside when ur from out of town and they stop by to see you for a minute. You can't even be outside ur room just for a second to grab something with out him putting a flashlight in ur face. The service is just very unprofessional and the rudely manner he gives his guests shouldnt be aloud at all. Different to someone that is paying to stay there.
Rooms: 1
Service: 1
Location: 1
I've traveled all over the world. I've been to many places. This is by far the worse hotel I've visited in my entire life!! As soon as I walked into the room there were dead roaches on the air conditioner unit. I went to the lobby and asked for another room. Went to the second room and the smell was awful!! I was there not even a half hour and just turned my key back in and ate the 50 bucks! Do not waste your money! You will regret it!!! Not to mention the mice droppings under the bed blankets!
Rooms: 1
Service: 1
Location: 1
Bad place to be pleaseeeeeeee I’m begging you don’t go unless you like filth and bugs
Trip type
Business
Travel group
Solo
Rooms: 1
Service: 1
Location: 1
Rooms
No running water, no microwave, no trash can, no toilet paper, TONS OF ROACHES
Safety
Not safe at all I woke up to the hotel owner in my rom in the middle of the night
Walkability
It’s okay
Food & drinks
They supply NOTHING NOT EVEN TOWELS TO CLEAN WITH
Noteworthy details
Bugs everywhere
Hotel highlights
Quiet
The check in guy didn't believe men could change their last names in marriage since the ID was different than booking. Called customer service and changed the last name to the old name before marriage but the guy didn't believe it still and refused to let us stay after driving 10 hours arriving at 9 pm forcing us to cancel, had to find another place last minute and based on the reviews sounds like we got very lucky to not be staying here.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 1
This is by far one of the worst places I've ever stayed roaches toilet seat wasn't secured to the toilet floors dirty bathtub had paint all in it toilet paper holder was falling from the wall night clerk greeted me in the parking lot with a gun asking need a room buddy really come on if it hadn't been so late I surely would have slept in my truck run from this place as fast as you can don't waste 80 dollars to sleep here
Trip type
Business
Travel group
Family
Rooms: 1
Service: 1
Location: 3
Or experience was so bad that I don't recommend no one to stay and pay the bed was bad the pillow cases were so dirty the blankets were smelling like cigarettes the pillows were sofa pillows the shower was to dirty the toilet was dirty and the wall was dirty as well the room was smelling like cigarettes and weed when I told the front desk they don't care if they don't care why give them are $$$ the main restroom in the lobby is horrible as well. I wanted to put .5 a stat but I need to put one no choice. But please don't go
We specifically requested a non smoking room and did not receive it. It was so dirty and smelly that I did not even want to sit anywhere. It was very unkept. My husband and I decided within 5 minutes of being there that we wanted to stay somewhere else. We are not confrontational people, so we asked to check out, the owner and the man at the front desk were very rude to me. Also, I’ve stayed in plenty of hotels/motels and I’ve never had an experience like this.
Rooms: 1
Service: 1
Location: 1
Walk in, lobby smells like weed. Room had sticky floors, bedding smelled like urine, pillows were flat, bathroom was in disrepair and had dried urine on the floor. Fire alarm was removed from the ceiling. Found two cockroaches on the floor. Absolute worst hotel I've ever experienced. All that and they refused to give me my money back. Steer clear of this place. They only painted the outside to make it look nice, but you will have an awful experience.
Rooms: 1
Service: 1
Location: 1
Dirty, nasty and completly unacceptable. Walls were water damaged, baseboards were growing mold. We drove home without taking showers, because the shower was too nasty to set foot in. Room smelled of mold and God knows what else. Roaches, dirty sheets, the security chain for the door was broken. Grime caked everything. I wasn't expecting a 4 star room for the price, but damn! Won't make that mistake again.
Travel group
Couple
Rooms: 1
Service: 2
Location: 1
Truly filthy ,exhausted we took showers and pulled back the bed spread to clean white sheets as a bed bug crawled across my pillow. Immediately got dressed carried our luggage to the car went to the office and told them the problem , the desk man said NO REFUND after 3 hours , as then I told him I checked in 1 hour 40 minutes ago. He then said come in on Monday and take it up with management ,this was on Friday night. Terrible waste of 80.00 and truly a disgusting experience.
Hotel room was very nice, when my group arrived, the room was clean and warm, no disturbances. Normally this would be higher than a 3 star review, but during my stay there was yelling that was audible from a closed room. This was dealt with relatively quickly by an employee which was much appreciated, but that does not detract from the fact that it happened. While this is not the fault of the establishment, this event still detracted from the enjoyment of my trip.
Blood on pillow case and wall. Nasty around toilet. Did not get the room i payed for. Had to carry every thing we had around the building and up stairs. Park car on other side of building where we could not see it. Bathtub and wall looked nasty. Bottom of toilet was not cleaned. Sheets didn't cover the mattress. Do not recommend to anyone. Didn't not stay in the hotel left as soon as we seen the inside of room.
If i could give it a zero I would. This place is disgusting. First of all this room smells disgusting. The bed was wet. There are holes in the blanket. There are holes in the walls. There is grime on every surface. There are cigarette burns on the carpets. The bathroom is disgusting.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 1
I would give this place 0 stars if I could!! The owner obviously doesn't care about this place as cockroaches are still very much a problem here. Not to mention I didn't even get the room I paid for. This place was by far the dumpiest I've ever stayed. I would recommend finding somewhere else or sleep in your car, don't waste your 70 here. Full disclosure I had brought no food with me.
It cost 70.00 a night , the rooms were dirty , they had roaches , it took 4 times to get into the room , batteries needed to be replaced on the door lock . There were no ice bucket and cups not any soap shampoo or conditioner. I will not be going back to this place nor do I recommend this place.
Travel group
Solo
Rooms: 1
Service: 1
Location: 3
The pictures on Booking.com are definitely not updated. The room was disgusting stained bed linens, writing on the walls "Big Steve" was apparently in the room at some point. Deplorable conditions we walked in and walked out 30 seconds later, then told no refund ‼️ Highly disappointed!
Trip type
Business
Rooms: 1
Service: 1
Location: 1
This place is Trash. They have Roaches really bad. The microwave did not work, but luckily it's close to a lot of restaurants and a Walmart grocery store. Most of the ppl who are in the Motel live here and are very low income so it good for them cause everything is in walking distance including the Laundromat
Rooms: 1
Service: 1
Location: 5
Location was easy to get to and right off the highway. Our room was a non smoking room, but the bed linens smelled of smoke. There were a lot of holes in the wall that need to be patched up. The cable cord was damaged so the TV image was terrible. The man at the front was very nice and helpful when we arrived for check in and checkout. Great customer service.
i’ll rate it a 0 if i could. The room smelled very horrible. the shower curtain had mold all on it and it was very dirty. the bathroom floors had paint stains and very dirty. the roaches are very bad!!! when you walk up the stairs they feel very unstable. the people that work there are horrible and rude.
Rooms: 1
Service: 1
Location: 1
Wasn't bad at all. But could've been a little more......I don't have the words. But very nice customer service. The bathroom wasn't up to par. That's why I gave it a 3. But the bed, comfortable, clean bedding. Really not bad for the price and the night. We just wanted to sleep and it was literally right off tht hwy on our way down south from Wisconsin.
The rooms are actually clean, and bug free!! I used a mattress protector on my mattress but checked for bed bugs and there wasn't any at all which at first glance this motel looks as if it could be a "trap motel" and it was a couple years ago but under NEW MANAGEMENT WITH NEW CHANGES AND RENOVATION this motel has made a 5 STAR COMEBACK!!
Roaches everywhere,bathtub was awful and has scum in it, management will THREATEN YOU and have nasty attitudes with you, constant fighting, if it's a place to stay for now go ahead but this place is AWFUL! and it's better to save your money for a more comfortable place
Rooms: 1
Service: 1
Location: 1
Staff so is rude, they steal from your vehicles and your room. Rooms are dirty and bug infested. I had 3 different rooms and the all had black mold and the air/heat units were so dirty they hardly worked, they are very discriminate there to
Travel group
Couple
Rooms: 1
Service: 1
Location: 1
I had three kids with me, I asked for a downstairs room in the back and got a top room in the back, 240 for 3 nights. Wasn't worth it. Won't be back. Bathroom door missing half the door jam so it dont close, paint in the tub chipping, no way to plug the tub to give my infant a bath, and a big hole under the sink.
Worst place I've even been. Was here an hour and left. Wouldn't refund money. It stunk so bad it was so dirty. Hair in the sink. The place was falling apart. Burn holes everywhere from addicts! The cable box was missing. Someone stole it. Bullet holes in the door. It was worse then anything I've ever seen
This place was awful! The room smelled, no fitted sheets on the beds, the bathroom was dirty and beyond being in need of (at the least) paint. There were ants on tables, overall it looked and smelled dirty. I have stayed at America's Best before and was happy with them. This shows not all are the same!!
This is definitely a price-driven motel. They only give us a half a roll of toilet paper. The fan that vents the humidity in the bathroom did not work. The room smelled like old gym shoes. If you're on a budget come here. But definitely would spend the extra money to get a little bit better.
This is the nastiest motel I've ever been to. The floor wasn't swept and hadn't been for a while. The refrigerator in the room wasn't plugged in and dirty on the inside. You could tell that the cleaning lady was not doing her job properly and didn't care about the quality of her work.
Staff was great helped me in many ways. Pricing is great. Rooms did have some bugs and toilet doesn't work . But you get what you pay for and I'm happy with what I'm paying for
Trip type
Business
Travel group
Family
Rooms: 3
Service: 5
Location: 1
This place has always been a party spot. Its hit or miss here. Im here tonight and its quiet, room is clean and comfortable. There is a fridge and microwave in my room, along with new hardwood floors. I had to get towels and washrags from the front desk, but no trash can.
The manager BRAGS about how mean he is. Also, asked for double beds for the week & they gave me 1 king sized bed, & told me double beds would be 50 more a week, in addition to the 400.00 a week. Go somewhere else!
Rooms: 2
Service: 1
Location: 4
Wasn't the best but I've been to worse but I've been to better hotels to but you get what you pay for
Trip type
Vacation
Travel group
Friends
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Quiet, Kid-friendly, Great value
The room was dirty, no clean towels (or towels at all) there was cockroaches on the walls. I paid almost 80 dollars for a room that should have cost 45 to 50 dollars because money well spent should equal the value and I will not return for that reason. More
The rooms are filthy with cockroaches, mice, and rude staff. The guy that does maintenance is very kind. But, I think you get what you pay for, and we can't afford much.
Travel group
Couple
Rooms: 1
Service: 1
Location: 5
Haven't ever stayed at the hotel but dropped off a few passengers... Easy to get in and out and close to interstate highway I-65 N and I-65 S on/off ramps
Trip type
Business
Travel group
Friends
Hotel highlights
Great value
Was going to give it a 2 just to be nice paid to much for to little the staff was great aside from that the neighbors stereo beating against the wall and the constant slamming of doors all night was enough to drive you Mad coupled with the
This place is absolutely disgusting! As we walked to our room a guy bare naked walking around, we get up to the room to have curtains broken, BLOOD in the bathtub and the sink falling off the wall!! It was absolutely FILTHY!! smelled liked
Arriving at my room at this hotel, my room was absolutely filthy, not vacuumed. Bathroom toilet was not fastened to the floor, no toilet paper in bathroom, sink had debre and dust as well as the mirror hadn't been cleaned in weeks, full of
Omg... The 1st room had no sheets or blankets. Went back up to desk. Got another room. Holes in the wall. Went to bathroom & vent is uncovered & cobwebbed & nasty as hell. I tried to figure out TV & apparently there is a code to go thru. I
It's not to bad now that they have kind upgraded it. But the bath tubs need clean better and the hot water should not only allow one guest to shower in hot and the other couldn't for almost 12 hours later. Nevertheless it's not to bad
Terrible stay definitely not worth the money, had roaches & bed bugs really bad and employees and owners were not very nice and didn't know how to run a business
Rooms: 1
Service: 1
Location: 1
0 stars, this place is filthy, our TV wouldn't work either because it looked like the cord was chewed by a mouse. Roaches on the bed all the way around trash!!
Trip type
Business
Travel group
Family
Super dirty. Cockroaches. They don't even put soap or towels in all the rooms before rebooking them. Cleanliness Def leaves something to be desired
Rooms: 1
Service: 3
Location: 3
Over half of the lights did not work the paint was coming off the walls the bathroom look nasty and they had cut roaches all over the place
Rooms: 1
Service: 1
Location: 3
if i could say one word to describe this, the word would be HAUNTED there was a hostage situation and there was a creepy man outside my room all night. i told the staff but they did NOTHING
Room was dirty, TV didn't work, and there were cockroaches everywhere. By far the nastiest hotel I've ever stayed at. The board of health should have shut this place down a long time ago.
Edited my original review, to include the positive aspect of good management willing to do the right thing. More
Amazing customer service rooms are decent as well the hospitality is wonderful thank you all
Place was gross staff were rude and they didn't give us our deposit back never again
1011 reviews
4345 Southport Crossings Way, Indianapolis, IN 46237