My fiancee purchased my engagement ring from Ingram Jewelers. I'm happy with our final product, but it took 4-5 visits to the store for them to be able to get it right. When he gave me my ring, it still had deep scratches in it from the diamonds in the halo being inserted by the jeweler (he hadn't polished my ring), the diamond was mounted much higher than requested, and the ring was about 2 sizes too big when my fiancee had given them my correct ring size. The diamonds the jeweler mounted in the halo were visibly crooked and loose. I took it back twice to have it fixed but the diamonds were never inserted evenly or securely. We were told they had him install the diamonds to save us money- but that was never asked for by us or communicated on the front end. They ended up having to order me a whole new ring and have the company insert the halo diamonds themselves, which resulted in a totally different looking halo and me not being able to wear the original ring my fiancee proposed with. The store manager finally got involved (over speakerphone) during our last visit to the store. I did not feel like she tried to understand our situation. When I told her I had received a ring that was scratched and dented, she said "scratches will happen with wear" and reminded me that I can always bring it back in to be polished. That's not the point- and it felt like I kept being fed excuses when all I wanted was an apology and a little bit of understanding. Receiving my ring like I did really cheapened the experience and I was honestly scared to leave it in their hands every time I took it back. She did offer us a credit to the store for the trouble- which I appreciate- though I don't think I'll purchase anything from them that requires any kind of maintenance again. I will say- I am happy with my ring finally. And shout out to Anna who provided great customer service throughout the entire process, even when I was visibly frustrated and angry by my 5th visit to get my ring fixed. She was always patient and helpful.

The perfect girl...a longstanding relationship...what more could a guy ask for? THE PERFECT JEWELER! Enter Ingram Jewelers. We looked around the mall stores...blah. All the same. The radio told us we had a "friend in the diamond business"...not very friendly prices. We even went to the flashy "official jewelers of the Titans"....definitely don't have the budget of a pro football player, and the lack of setting options was disappointing. We stopped by Ingram on the way home, and was delighted the moment we walked in. The ENTIRE staff was incredibly friendly and helpful (Heidi & Anna - can't thank you enough for your help and patience!). She found exactly what she was looking for...band design, setting, color...but, she wanted a morganite center stone. The issue was the setting was not the right shape to accommodate the stone. No worries! Heidi had her talented jeweler custom design a new setting in the same color and added the stone in just a few days time! It all came together perfectly...so much so, that she said yes! In short...very reasonable on prices, EXCELLENT value, fantastic customer service...The Perfect Jeweler.

I've bought a few pieces of jewelry from Ingrams, nothing real expensive all below probably $200. About a year ago I bought a sterling silver chain for a St Christopher medal I already had. It had a very small clasp on it that irritated me, so I took it in one day and wanted the clasp replaced with just a ring and told them they could keep the clasp. The jeweler was standing there just talking to other employees he wasn't at all busy I told him what I wanted and wanted to wait for it because I was going out of town in a couple of days. He said it would be $35 plus a $40 rush charge if I wanted it in less than a week. I took my chain to American Jewelry in Providence told him what I wanted, I was there 10 minutes I asked him how much and he said " I'll just keep the clasp, we'll call it even come back and see me next time you buy a piece of jewelry" I will and never walk in the door at Ingram's again poor, poor customer service

Went to Ingram Jewelers yesterday to buy a new wedding ring, because my original one was stolen. My husband bought that ring at Ingram Jewelers as well. It was so beautiful that I knew I had to buy from them again. When I arrived I was warmly greeted by Blake Ingram. It was absolutely the best experience I have ever had with purchasing jewelry. Blake was extremely helpful and very patient as I tried on at least 20 rings. No high pressure sales, which was a first for me when it comes to buying jewelry! Needless to say, Blake helped me find my perfect ring!! It is beautiful!! They really have the most unique and gorgeous jewelry at very reasonable prices!! I was actually shocked at the price, considering the quality and size ring I purchased. Go to Ingram Jewelers in Hermitage if you are in the market for jewelry, you will not regret it!!

I went in looking for an engagement ring for my fiancée, i left with the most perfect ring for her, perfect size, beautiful shining diamonds and brilliantly polished metal. When we came back after looking for a wedding band at other jewelers(big brand, radio advertised, etc.) where everything was way overpriced and less beautiful pieces, we came back to Ingram and not only did they help us find and order the right piece, they also customized it to perfectly fit her engagement ring in less than a week, while other jewelers told us it would take weeks to order and weeks to only size it. Great customer service, great quality pieces, awesome prices and an awesome jeweler. Highly recommend

I call Ingram to verify that they buy silver, gold etc. I told them what I was bringing in and they said they absolutely take the item as long as they can verify it. I show up, and since I’m not in a suit and tie, they seem to look down on me. So a gentleman comes to the counter and says they aren’t sure if they take the item or even bother to look at it. He then says he’s going to “text the owner” and waits about a minute to basically tell me there is nothing he can do. Not only do I feel like this could’ve been handled in a different matter, but the unwelcoming attitude the moment I walked in was disappointing.

This is a great company! every time I walk into the store I'm greeted as if I was family! They are very helpful not pushy not anything they helped me get the right jewelry and was able to help me find the right one! They kept in contact with me through out the entire process brought diamonds in for me to look at until I found the right one. Never once did they push any jewelry that we didn't need they were able to help and go out of their way to bring in the best stuff. I will for ever be a client of them.

I got a little bit lost looking for this storm by the old name wholesale Jewelers. The information on the internet has not been updated. Went to the old location directions to the new location period called the phone number for wholesale Jewelers and spoke to someone at Ingram. Little confusing since I don't go there often to know that they had changed location and name. They're just a stone's throw from the old location across the street and a new building very nice

Eddie, Nicole, and everyone here were wonderful to work with! They not only helped me pick the perfect ring, but also helped me fit my budget. Also, while my first ring I picked was beautiful, my fiancé had the her perfect ring in her mind that she wanted to see if they had, which they did! They let us swap rings and we couldn’t be any happier. They’ll do whatever it takes to make you happy in the end. They’ll be our jewelers while we’re in Nashville

Just want to say for ALL your Jewelry needs go in and see Heidi, I have to say all the employees are great but Heidi and her Mom and the Jeweler really went above and beyond to really help me in getting what I was looking for. I showed Heidi the Owner what I was wanting to have made and she made sure that I got what I was looking for. I will definitely be back Excellent Service that's for sure.

Talk about quality customer service...My sister fell today and injured her finger. Due to severe swelling, she was unable to remove her ring. The jeweler had gone for the day, but returned after 5 p.m. to cut her ring off...the day before Easter...and no charge! WOW! Needless to say, I will do and refer business in the future.

These people are amazing I had a problem they found a solution. They were very courteous and the owner really touched my heart. I can’t recommend them enough beautiful jewelry and very kind people! If you’re thinking about that special someone take the next step, and let Ingram get you there.

My fiance had my engagement ring made there and said everyone was absolutely helpful and a great, easy experience! He used the center diamond from my grandmother's ring and they were able to find the absolute PERFECT setting Overall wonderful people! We will be going back for wedding bands!

10/10 recommend! My center stone fell out and Ingram Jewelers worked their magic and made my engagement ring look absolutely stunning! We cannot thank them enough for their patience and ambition to make sure we loved the ring. Anna and Heidi were wonderful, thank you so much again!

I went to Ingrams because they came highly recomend! I was greeting by a guy named Eddy! What a great person! Not pushy! I like the "soft sale" approach!! Went in for the sale on their rings and walked out with a pair of Garnet earrings (my wifes Birthstone) thanks again Eddy!!

I recently bought a custom wedding ring from here. Heidi was extremely helpful, patient, and kind throughout the entire process. The ring turned out absolutely perfect. I couldn’t be happier with my experience, and will definitely be back when I need something else.

they charged me 45 dollars for an 14 carat o ring for my st Christopher medal. Ridiculous!! I will never go back there. absolutely outrageous. People they are trying to make up for their inventory or just plain outlaws.Billy the kid used a gun..just saying

I love my engagement ring and wedding band. Heidi did a wonderful job helping my husband pick out the perfect ring. We have since purchased several beautiful pieces from Ingram Jewelers. Quality jewelry, great prices and exceptional customer service.

The ONLY place I go for my jewelry purchase or repair. Ingram Jewelers staff are friendly and sensitive to the customer's budget. Heidi Ingram and her staff have years of experience and knowledge in the jewelry business.

Me and the fiancé went in on a whim to window shop for bridal bands. Didn’t expect to come out with two rings. Heidi is the best! Great prices, customer service! and smiles! Quit reading now and head on down!

Best store with lots of options, even custom made jewelry! I was treated like family from the moment I walked in the store. Great quality jewelry, treated wonderfully, great prices ... Fantastic!

Heidi and her team went above and beyond to help my fiance and me with our rings. They are good people who do the right thing. Very trustworthy, family owned business. We will definitely be back.

My birthday is December 3rd and one of the things I wanted for my birthday was a necklace to put my class ring around and Brandon gave me this I was so excited this here made the joy of my life

Chelsea was very patient and professional in helping me pick a beautiful ring for my wife’s Christmas present. She is an excellent representative for Ingram Jewelers new store.

Great experience dealing with Brandon and Hydie. Their prices won't break the bank, while their selection will have us going back time and time again... Thanks guys.

Went there spur of the moment last night to replace a lost wedding band. Everyone was very friendly and accommodating. Beautiful selection, great prices.

Chelsea and Ed were fantastic to work with. Clean and beautiful store. They had a bunch of choices for diamonds earrings and mounts. Go see them!

Beautiful pieces of jewelry. Love the earrings I got. Amazing, attentive customer service as well! Will definitely be a repeat customer.

Thank you for today, 2/13/23, I came in your store to sale my mom's rings, and you took such great care of me thank you

Very knowledgeable, helpful & kind individuals. They take care of you with whatever you buy there! 10 out of 10!