Ever since Greyhound, intercape, City to City and other lines terminated their services from Johannesburg to south Coast Intercity has grown such an enormous grade of pride that it has no respect for their passengers. There is not a single trip that has departed from JOhannesburg on time. Coordinators at the station are nothing short of disrespect and utter attitude. When you ask why there is a delay you are told to send an email and stop bothering then as they are not the bosses. Surely they know that sending an email means nothing as no one will attend to you. there is now no difference between 9 and 10pm as busses leave well after these times if not simultaneously. If they bus doesnt break down another below standard bus does the trips. The busses are eaither very cold or overheating. The drivers are then under pressure to arrive on time at South Coast regardless of departing late meaning speeding and reckless driving. I curse the day South Coast was given this bus line. We have lost all respect and dignity from the line. The dispicable prices are worse even, when they were many other lines on this route prices were fair. We are not treated as valuable customers but just number. Last night yet another delay and the bus overheated and was almost in flames but that will not change anything. The alterior motive of this line is killing more people than the Roadlink line previously. There has been numerous attempts to kill passengers through overheating busses and soon the attempts will be successful. Perhaps other lines should get back to the route so that we the people of south coast can be respected and valued. I ABSOLUTELY DISGUSTED BY THE SERVICE OF THIS LINE. IM ON IT THROUGH DESPERATION AND I AM ALSO EXPLORING GOING TO DURBAN AND CONNECTING VIA TAXI TO SOUTH COAST BECAUSE THIS BUS IS OUT FOR OUR BLOOD LITERALLY. DONT CORRECT YOUR WAYS AS YOU DONT CARE ANY WAY.

8 October 2023 around 04:00 my friend and her 3 kids were on their way to Benoni from Margate. On route they suspected the driver was not well or tired as the bus was swerving while driving, at the bus stop (Harrismith - under correction) they talked to driver and he confirmed he was fine it was the bus having different size wheels that caused them to feel as if it was swerving. Luckily for them there was passengers on the bus that saw the bus was going to hit a truck (motor vehicle transport truck) and rushed to the front to assist and pull the hand brake as the driver had no reaction preventing the accident from being more severe or fatal. there has been no compensation to the passengers and feedback on the accident or any information regarding the driver and consequences of the accident. There is also no information on the accident anywhere.

For some reasons, first time trying the bus, the service was bad, drivers didn't give me a luggage slip even though i asked for it, now i'm in tears lost all my clothes, some still brand new, i am left with a constant reminder of an account balance that i need to pay of clothes i will never wear, and to even make the pain too much the customer care in JHB was really bad, the drivers played their part by taking me to the head office, some of them were bad until one lady started assiting the stuff have attitude as if i'm the one who lost the bag. i am really disappointed and ruined my 1st Easter to at home. I wouldn't recommend this bus to anyone

Absolutely pathetic! Time management is non - existent after several claims of “fastest trip”. How does a bus departure claim to be starting at 6h45 but it only leaves at 8h30pm. Had to swap buses - poorly planned. Worst bus company I’ve ever had to sit through. You guys don’t respect peoples money and time honestly. Highly unprofessional would NEVER recommend. Your other reviews are evident that you guys are bad. Please guys, rather book with their rivals. Honestly so disappointed and dissatisfied. I don’t even want to give you the 1 star but I have to.

If there was a zero, I would give them zero stars. The bus was an hour late. The drivers are rude, selfish and really don't care about people. The driving was unresponsibile!! The one driver was sleeping on 4 seats, while I had to try and get seats together to sit with my 2 daughters. He said that it's HIS AirBnB!! No labels for luggage , no safety or control over the passanger's belongings. The bus was dirty and the seats broken. Will never book with Intercity ever again.

Service was absolutely great last year now so bad me and my family total of 5 people doing a weekend trip to Pretoria from Margate and the bus was so hot,i i ask the driver to but on the air-conditioning and he refused.....the worst is i still have to do the return trip. I'm deeply disappointed thinking of cancelling the return trip

Bus stucked 3 times, stucked for over 6 hours. We had no water and supplies. They packed us in a combi and didn't even apologize or at least compensate us for the time we were stucked. I'd never recommend this bus to even my worst enemy. By the way, I was traveling with my ailing mother and brother.

Pathetic way of doing business. Incompetent behavior. Haven't received a response or an apology to why yourlls bus was late. I recommend yourl shut yourls door's you guys don't know who to treat customer's fairly. Worst experience of my life !!intercity bus are a waste of money …

Very very poor transit time delayed with 1:30 late. Bus very dirty and very moist inside especially during covid its definitely not acceptable. No2 worse I had to run after the bus to N3 because it left me and other 2passanger at Mantrose

Very poor service, wait and wait for stuff front desk total , no reguard for clients, sit infront of screen and ignore custmer, bus drive when asked his name, treated me with disrespect, as i tried to speak to lady at front desk , he had

I am really disappointed traveld from durban to jhb.. booked the intercity bus they put us on another bus, bus was 1 hour late ND really uncomfortable only good thing was that the driver was very friendly ND helpful

It's just a depo for the Eagle Liner, Intercity and Stabus buses. My family and I don't live too far from it, so when we go for trips we board the buses there instead of travel all the way to Park Station in JHB.

We have been stuck in the middle of nowhere for 8 hours!!!!no communication nothing! The poor driver has been reporting since 11am!! We have kids who are hungry and people who are not feeling well!! 03 Nov 2023

I travel usually by bus it has a bad service I know I got used to it really to have a toilet stick for two straight hours and without passengers using it so painfully hurts I want a refund for the abuse

We got had the most humble driver and I personally don't like the bus travel, but the service from the team from bookings to driver was excellent ( to the finance department I'm waiting for my re fund)

Intercity Xpress is a good helpful company they have a very friendly callcentre in particulate Jabu Williams has the best manners ever and without him there the callcentre would die in a way

Disgusting service. The busses are not properly mantained, always breaking down. We now sitting for two hours waiting for a bus and no one knows why the bus is not here.

Very bad experience ONLINE BOOKING nothing but just a SCAM, I ended up paying another bus fare upon arrival at Park Station now can't process my refund...

You do not answer your phones! Your service is really poor. You have been ignoring our calls for the past 2 whole days !!!

Very poor customer service Try other buses They don't even refund on time people who cancel their tickets and are rude

Excellent bookings on line updating customers of any delay.Bus well washed with mice scent and seats very clean

We supposed to leave at 9pm. It is 9:30 and the bus hasn't turned up yet. Is this the service you provide

It was nice , mate a good Man Mr Rasheed aka "Mogondo" shared a lot about what face as passengers …

10AM departure time... Turned into 1PM, no update nothing at the Head Offices. Such a great SERVICE.

Over 4 hours delay. Road is terrible. Route is too long as they pick up everywhere in one load.

It was good nothing to complain about the should jus improve on having more people working the

Cool, I was well taken care of. The environment is warm and and employees are friendly

Great service Great space and the following the rules and regulations for coffee at 19

Very friendly staff especially Mr Gaza, Thanda and Baloyi... Excellent customer care

It's next to an informal settlement, the bus drivers are always in a hurry.

Their service is excellent, you can book bus tickets from here or hire bus

Service very slow and the way they attend to u is as if they don't carr

The only problem we encountered in our bus was a blocked toilet …

I lix the farmyard on the premises n the animals n the view around u

Great service from the main boss shiraz essop ,highly recommend them

Was not happy with the bus untidy and very old for long distance.

Convenient and friendly and affordable. Always use this service

Friendly drivers to take you to your destination safe and happy

Very slow service I came since 7 am still here no activity

Worst place ever that was unable to resolve my complaints

Easy Ticket For Bus&Qaulity Place To Wait For The Bus

I was happy with the service I received from Muhammed

Good organisation on site.. A proper work place..

Worked here for 1 and half years. Good place

Very very very bad customer care service

Takes you at the nearest stop to Durban

Eagle liner they provide safe journey

Good Service, Comfort and affordable

Airconditioner in bus not working.

Best buses for long distance trips

Friendly staff clean place orderly

Customer care is excellent …

Please tell us about your choices

Friendly and considerate staff!

Great service from Mr T Gapare

Nice and clean organised depot

Customer care needs to improve

Their buses always behind time

Local and cross border buses

Efficient and decent enough.

All the taxis are available

Good transportation options

Roads getting here are bad

Fast and friendly service

Very helpful alhamdulilla

Friendly and fast service

My calls went unanswered

travelling 5 star …

Nothing to rate really

Too many delays …

Time delay is pathetic

I stay near that place

Just dropping this off

Transport all the way

The service is great

The trip was awesome

A big disappointment

Outstanding service

Extremely welcoming

Rude tickets staff

Nice waiting area

Very professional

Eagle liner depot

Reliable operator

Very bad service

Nothing special

Friendly staff.

Lovely service

Very Organized

…

Freendly staff

User friendly

Good service

Best service

Nice service

Good service

Great place

Clean place

Nice place

Cool place