What a shocking experience ! I generally do not like to leave bad remarks but this one was pretty bad hence deserves a one. Sales guy refused to accept my business ! I went to the Mt Gravatt JB Hifi store around 2PM on this Saturday 26th November with an undecided mind, whether to replace my washing machine or to buy some suspension boots to reduce its vibration. After about 20 mins looking at their range I politely reached out to a sales person and described my need. There was a Series 8 BOSCH on the floor which was about 1.8K. I enquired the man of it, he said this specific series is manufactured in Germany whereas the rest of the models are from Asia and Poland. I was keen, therefore enquired of its features. Nothing much came out of the man, therefore I finally said, "sell it to me, why should I buy this one". At this point I was expecting the sales person's role "The Product Specialist/Expert" to convince me to buy the machine. I was wrong, I could not get anything out of him. From the tone of his voice and the awkward silences I felt this man had me profiled and perhaps thought of me as a waste of his time. I was shocked of his professionalism, either he was extremely incompetant in selling (good luck JB Hi-Fi) or he hated my skin colour. Sorry mate, the latter I cannot do much, it's what I'm born with. Anyway, I went to the Harvey Norman after. I could see the difference. Staff there are extremely polite, explained different options, features, future models, etc, they were on top of it all. Ended up buying a Miele and I am glad that I didn't buy anything from JB. Looking back at the experience with JB, a 1.8K sale was there on a silver platter, they were just so incompetent to grab it (or treats people based on skin colour). Poor and distasteful experience, I wish you were better JB !

I am writing this review because I was very offended by the attitude of one staff member ( a middle aged man with shaved hair.) His demeanor was so unfriendly and unfriendly that it took me a while to realize he was the staff assigned to me. I wanted to ask him some questions about the product description, price etc but his attitude was clearly rude and arrogant towards me. I saw him smiling and conversing with other guests and staff, so it was clear that I was being discriminated against because of the difference in his attitude towards me and towards them. His attitude towards me was clearly disrespectful even though he said it was not discrimination. And it was an attitude that made me, a customer, feel that way. I don't know what kind of thoughts or ideologies he has, but I don't think he treats me properly as a customer, nor does he see me as a member of the same society, unfortunately. .This was a very sad incident, but I made an official complaint and would like to thank one of the members of the support team who kindly responded to the complaint over the phone. Two stars are due to him.

Don't expect to be served quickly, or in my case, at all. Staff are more interested in talking to each other, getting their drink bottles from another department. One sales rep was more interested in putting stock away then serving customers. While I expected there to be a wait due to it being a Saturday mid-morning, there was a handful of people in the store around. In the end, I left after 15-20 minutes when the sales person came into the area and failed to greet me or another guy in the same section. EDIT: I went there late afternoon at closing time. Was greeted by the Apple Rep firstly, who then chased up someone for me (was looking at android tablets) Great service by the guy, but still had to wait for someone...and if it wasn't for the Apple rep, who knows if I would have had to wait as long. Upgraded from 1 Star to 3. They still need to do a lot of work with their customer service, at least greeting and seeing to them within a reasonable time frame.

I recently made a purchase of a Hisense TV during a promotional sale. However, upon bringing it home, I discovered that it did not meet the specific requirements of my family due to limitations within the Vidaa App Store, particularly the inability to download certain Australian channel apps. In an effort to resolve this issue, I approached Charlotte, the store manager, at JBHIFI and inquired about the possibility of exchanging the TV for a more suitable option. I was pleasantly surprised by Charlotte's quick and unwavering willingness to assist us in finding a solution. As a result, our purchasing experience was greatly improved as we were able to obtain a Sony TV that better met our needs. The exceptional level of service provided by JBHIFI, particularly Charlotte, is highly commendable and we are grateful for their attentive support.

The service from the team and management has been pathetic. I requested from the sales rep who sold me TV that I wanted a delivery before 12.30pm and if the could put a note for the driver to call me so I will make sure I am home and not at work. No calls from driver. I contacted the store 6 times and each call was more than 45mins and they always said they will call me back but they never did and I had ro call and follow up on my delivery. The staff and management lack customer service and they need to work in communication. It's been such a long wait and still my tv isn't delivered. It's almost 5pm and I have not heard back from them and the tv installer had to be delayed as well. The service is just pathetic. I will never purchase from this store and I won't recommend anyone buying from this store.

I bought a TV from this store in 2019. Three month's after the warranty expired, the TV stopped working. Rather than fix the issue, they said that I would have to take it up with the manufacturer. Australian consumer law protects consumers for items that do not meet the reasonable expectations of the life expectancy of a product. It is reasonable to expect that a television, would have a usable time frame of at least, 7-10 years. JB hi-fi offered to organise a technician to check the faulty TV, but advised that I would need to pay for any repairs. Basically, they've done nothing and do not stand behind the product's that they sell. Next stop will be the Ombudsman then onto QCAT. Thanks for the "interesting" experience Jbhifi.

They carry a wide rang of electronic good, every gadget your home might need. They have 75 inch TVs for under $900, the TVs have vibrant colours. It made me want to purchase one, even though I don't even watch TV. They also carry top brands of computers, laptops and monitors at pretty good price. The staff was helpful and if you to ask for their best price you might just get yourself a discount, as there are always room to move with their displayed price. They also have display stock at a lower price as well. Clean, bright and all stock were neatly displayed, a very welcoming store. The staff was happy to show and explain what we were asking about, even though he knew we were just looking and not ready to commit to a purchase.

I would like to express my acknowledgment of the worst workers on the planet. These employees don’t deserve more than the 7 year olds in Thailand. I stood in the store waiting for someone to come give us a hand but no. As it’s Friday they preferred to discuss each others plans for the weekend. Even after waving at them nothin but a cold shoulder. I thought that maybe if I kicked the TV I wanted over I might get attention but didn’t want to risk the police charges. I thoroughly pray upon the life struggles of each and every employee there due to pure dissatisfaction. I left after waiting half an hour with no purchase. Those common sense lacking aliens were hopeless. Worst JB Hi FI workers known

The staff at this store through jbhifi business /commercial namely Lisa McCarthy and Michael love lied to a customer and then when he called them out on it through email as they are to gutless to call over the phone only correspond via email when called out over there lying they say due to his threatening and aggressive manner the order is being cancelled and refunded that was three days ago and he still hasn't received his money then they will try blame the bank more lies and there was nothing threatening or aggressive in the emails how would you feel if you were lied to on numerous occasions you wouldn't be angry he is an old man who doesn't leave his house

I couldn't remember the name of the staff member who helped me today but the staff ID Number was 63024, sale at 233pm today. He was relatively new and went out of his way to assist me even though I was not in his department. He also had assistance from another guy in the department who was amazing also- so sorry I didn't get names. I had extremely small time constraints to buy a new phone after a number of unfortunate events and I couldn't be more grateful for their professionalism and assistance. Thank you again sooo much!!!!!!! Sorry I was in such a rush today....

We went to JB looking for a fridge only a few days after Christmas, the place was pretty bonkers. Loki assisted us to find the right fridge while also acknowledging and assisting multiple other customers who were waiting for someone to help them. He was so attentive and helpful, best customer service I’ve had in ages. We walked away with a fridge (which has now been delivered in only 3 days) a microwave, universal TV remote, and a fun new board game as recommended by Loki! Thanks heaps Loki, you’re an asset and I hope JB appreciate you. We sure do!

Great experience at JB HI FI yesterday Seriously great service by a young man named Radhe I went in lost looking for a new phone and plan and I don’t have a clue about this stuff Radhe took the time to work out what was best for me and answered every question I asked him with smile.. He then transferred everything over to my new phone.. Can’t remember the last time I got amazing customer service like that.. I walked in not confident at all., But walked out over the moon.. Thanks Radhe Your an asset to JB HiFi Give him a raise.. He deserves it

I purchased a dryer from here, which I am very happy with. I was aware that it was $55 delivery, which one assumes that it will be brought into your house and put in position. In my case, under the laundry bench. Not the case at all. It is $10 more to have it 'installed' and the boxes taken away. When I asked about what does delivery entail then, it is just that, they bring the box to your house. End of story. So I had to pay an extra $10, moving a 42kg dryer isn't an option for most people.

I bought an iPad here, the experience was good and friendly from the person helping me, however when I was waiting for the person helping me to come back with the iPad, another employee stared at me saying "keep an eye on him, he looks like he could steal something." Obviously I will give her the benefit of the doubt but I still didn't feel at ease after it. To be fair to her I wasn't wearing the best clothes (I was still presentable) as it was a Saturday and I had a hangover.

Don't waste your time. This store is the exact reason larger bricks and mortar competitors are failing. Went in to buy something and not approached by any staff at all (despite them standing around talking to each other and managers with clip boards). Asked a staff member for assistance and was told it was not her section but she would get an "expert" to assist me. Waited another 20 minutes, and no one turned up. I left and spent my money at the Good Guys. Do the same.

I helped my sister pick out a computer screen and cable box for her Airbnb in the Mount Gravatt store on Logan Road. The woman who served us approached us in the aisle, knew her stuff, and didn't try to push anything but the best deal for the best price. We felt listened to, and the entire process was quick, easy, and affordable. There's no longer any wondering why they always seem to have plenty of customers in the store.

The staff at this store lie and then when get caught out tell you your emails are to abusive and threatening there for there cancelling your order and organising a refund quick to take money have been waiting already for money to go back into acct for 2 days they want to hold onto it for days to gain the interest they don't care about the customer Lisa McCarthy and Michael love hide behind emails and won't call

Went in yesterday 29/10/22 to buy a new phone. Best retail experience I have had in a very long time. Young guy ( mid 20s tall, slim-sorry I didn’t get his name) super helpful, friendly, genuine. Actually knew what he was talking about! Put my screen protector and case on for me. Really great service. Store was nice and clean and all the other staff that I interacted with were also friendly.

Walked in around 930am and was the only customer in the store at the time. Six staff there. I asked to see a specific area and was pointed there, yes helpful. No further assistance provided or expertise given, after moving through the store I noted all staff were more interested in each other and chatting than helping the one person (I could see) in the store. Bravo...

Looks small from the outside but quite big with a good selection of everything inside, from electronics entertainment to household kitchen appliances. Plenty of parking all around outside. Another good point is the staff leave you alone to browse all around, instead of putting pressure on you with the sales people asking 10 questions on what are you looking at buying.

Just waited 10 mins for service no one acknowledged me. I proceeded to ask someone in the laptop section if anyone could help in the watch/phones. His reply was that he was busy installing the security tabs on the laptops, he will see if he can direct someone over to the watch/phone section. Waited another 10 mins and no one assisted... then left the store!!

Bought a laptop from display section , charged and when sat down to work, it required a password that nobody was aware of.Took it back to shop next day with no result.Utter waste of time .Luckily,staff member assited to buy a better replacement at discounted price.Wish if this customer service on the first place on first day to save the customer's time.

I recently purchased 3 small items from the store. Ashleigh was extremely helpful in giving me information to assist in making my choices. She then arranged for me to pick up all 3 items with clear directions for doing so. Although not a large purchase nothing was too much trouble. It was a pleasure to receive such good customer service.

The worst customer experience ever. Walked in SPECIFICALLY to purchase a phone knowing what we were after and it took over 40mins of continual asking for assistance before we FINALLY had someone come to help, only to find there was no stock available and we needed to go to another store. Biggest waste of time.

Somehow managed to lose $100 gift card between the shop and my car. Went back and spoke to manager Warren without very high expectations. Didn't even have receipt with me. But Warren went over and above and I left with a new gift card. Very happy. Thanks Warren and JB hi-fi for excellent customer service

I went in to pre-order an iPhone 15 after another JB Hi-Fi store had given me the wrong one. I was served by a staff member named Loki, he was super friendly and charismatic. I really appreciated the efforts he went to and how much he cared. Truly was the best customer service interaction I’ve ever had!

Went looking for a cable and the guy that tried to help (and I use that lightly) was terrible. Just didn't care, didn't look and didn't try and even said I'd have more of a chance of finding it online. And you retailers wonder why customers are leaving the bricks and mortar shops

While at times the stock levels can be a bit low, this is a pretty spacious and well laid out store, preferable to the many JB stores that are very small and crowded with products. Parking generally easy and close to the entrance, so that helps a lot when picking up purchases.

All the staff working in the mobile section here are wonderful. Lucy and Ethan made us feel so welcomed - special shout out to Lucy for accommodating my numerous nervous questions regardless. PS. Sorry for staying so late into close! We really appreciate all your efforts :)

Absolutely appalling, rude customer service. As I went to spent $750 in your store I had 2 members of staff argue that I didn’t understand what I had just researched and what I do for a living. Very very rude and disrespectful. Will be returning items to a different store.

Too annoying to be helped. I was totally ignored. Old man staff was passing by and asked for help and was told he will get someone else. Waited and waited.. nobody!!! I drove to Garden City JB instead. Not a pleasant experience Upgrade your service guys or hire more staff

Walked in today to have a look at the headphones and was greeted by the friendliest worker, Loki. Not only did he give me the advice I was looking for but he also has a bubbly personality and made my experience one to remember. Will definitely be returning …

i have recently gotton in magic the gathering, if you want MTG cards for cheap, go to JBHIFI there's other things like coffee machines and washing machines, gaming devices computers etc etc, i find the staff here helpful and knowledgeable in every single area

We went to JB HiFi yesterday to buy a dishwasher and were fortunate enough to be looked after by Shannon. He was helpful and friendly and had a high level of product knowledge. Any question we had he was able to answer and was quick to look

Special Thank You to Hamish from the click & collect department. The item purchased was too large for my vehicle. Initially I've tried to fit it in but to no avail. Hamish patiently explained the risk of product damage if i were to bring it

WORST SERVICE EVER walked in stood around the air fryers for a good ten minutes looking around for staff there were two staff members who made eye contact a tall blonde female and a male at a counter about three meters from the air fryers

My wife and I visited the JB Hi-Fi Home store on Logan Road for the very first time last week, this was mainly due to our regular service representative Shar from the Garden City store recently moving there. As the staff from Garden City

I didn't buy anything but the staff member who discussed computers with me was helpful, respectful and informative. It's the first time I've felt that someone has taken my question as a hint about my level of knowledge and then checked

Big thank you to your staff member Sha in the phone section. She help me with the new phone i purchased to get it all up and running perfectly. i have never experience such a high level of customer service in jb hifi before. Thankyou.

Great location. Good parking on site. Staff have been friendly in all of my interactions. Never seems too busy and easy to get assistance when needed. The location looks quite small but its actually quite large. I found their TV &

Just to say the People at JB HI Fi Homemaker Centre Mt Gravatt are more than helpful and willing to give their time to solve a problem that I had with my mobile All extremely pleasant and helpful Thanks from The Good Feet people

I count like 6 staff members aggressively waiting to pounce on you when you're walking around the store yet when I'm lining up there's only one person serving and a huge line at the counter. Not very complicated stuff guys...

Staff were very helpful and I was able to get most of what I needed. Unfortunately one product was out of stock. The JB hi-fi website doesn't seem to have the functionality to tell you if a product is in stock or not.

Customer service was unusual, one chap came up to me , and asked if I need help I told him what I wanted Then he took off. I found what I wanted and another person came up to me and helped me. She was really good.

I have brought several items from here and have not had a bad experience to date. The team are friendly and helpful. It's a more pleasant shopping experience as it is a destination and not in a shopping centre

Walked into the store today to purchase a TV with absolutely NO IDEA where to start. Isaac was incredibly informative and helpful in walking us through the process. Very grateful and definitely impressed. ☺️

Pretty good, Visited on 25/03/23 to buy a new TV and soundbar. Rebecca who served us was super helpful and friendly and got us a great deal on a Samsung neo quantum TV and soundbar. 10/10 would recommend.

Do not purchase any item from this business that may in future and within warranty coverage develop an issue or fault. Won’t can’t help, direct you to manufacturer. Professional hand ballers right here.

I had a great experience in this store purchasing a mesh Wi-Fi system. The staff were knowledgeable and some of the kindest staff that I’ve had the pleasure of being served by. Highly recommend this JB!

Went in to the store and purchased a monitor, ended up purchasing a superior one with a better price after the staff member Bailey assisted me. Good experience, store is very clean and staff are polite.

This is the upper mount gravatt store. The staff member that helped with our purchase was very friendly and quite knowledgeable on the product we brought . Made it very easy to decide on what we wanted.

Purchasing was smooth, but there were a lot of display items without stocks onsite for pickup, we had to go to the warehouse near Logan on the other day. Not the option if you need the item in rush.

Great store, very helpful staff who go out of their way to help. Shout out to staff member J (shortened for privacy) who fixed our issue with kindness and efficiency. I'm very appreciative.

All good but sometimes the staff is very forceful regarding aftercare and even you say no. At the billing they add it again. And if you don't check you end up paying more.

We bought several items this week at this store and have been served by Sha. She gave me the best service I have ever had in JB Hi-Fi. Thank you Sha for looking after us.

So impressed with the customer service at this location. Loki helped me troubleshoot my Delonghi espresso machine and found the issue! I’d give more stars if I could.

JB Hi-Fi usually sell thing with same price and worse policy compare to any OEM shops. So why don’t we just buy from OEM shop instead? No sense to buy from them, TBH!

Bought a vacuum from Jb hifi mt Gravatt and the worker Loki was such a big help, he also did such a great job explaining the sale prices and features of the products

Bought a gaming headset from there the one guy helped me pick out the right one and also gave me a great deal on it. Highly recommend, the people there are great.

Always the best products, massive range and great prices. Some staff were terrific, some seemed like we were interrupting their day. Otherwise very nice store.

Staff is always knowledgeable, friendly and the advice given is always great. They have almost everything in store and if they do not, they will order it in.

Great service, super friendly and helpful team. Got my fridge delivered the next day on time and on schedule …

Love jb for all my electrical goods especially when travelling spend minimum 300 dollars and get a refund at airport

Great staff and friendly service, only thing I'd fault is the pokemon cards there usually cost more than elsewhere

Not to bad good prices and friendly service. Though the waiting at the counter to pay could be a bit quicker.

I just want to get a camera’s battery and nobody can help me in store. Ask me to stay and wait for 15minutes.

Quick and efficient service, friendly staff and some good specials on things I wanted. Happy chappy.

Was put on hold from 2 stores and in the end just gave up. This was on a Sunday. Hopeless people.

Easy to park and walk in! Service is good. Staff fairly knowledgeable. Highly recommend... …

Great customer service. JBHifi staff are always great, knowledgeable and fantastic to deal with

First time visiting Mt Gravatt JB, place was well set out and cashier was very nice and patient

Bad customer service no one can respond properly with manager as well waiting for long time

I just people who are in service knew how to do it. Rude, dismissive and worse, useless.

Good range of products. Had to wait quite a while to obtain assistance though.

Excellent service, willing to match competitors prices. Friendly staff.

Good store with friendly service. Helped us load a heavy item.

Great service all the time easy access to parking also.

Staff we super helpful and I got everything I needed.

Love the staff here. Kieran is always happy to help

Quick Service and Employees are friendly.