High google ratings are clearly for when they are punting and marketing their products. Exchange policy for what is supposed to be a premium product leaves a lot to be desired though. The attitude and assumptions from Anet does not help the issue at all.

Fantastic experience! The gentleman who assisted us was so knowledgable and friendly. I didn't feel any pressure to make a purchase or "buy the bigger bottle". All the scents were explained and he had all the time in the world for us. Super work guys!!

A terrible online shopping experience...no pricing, no ability to just "click and order" instead a long, confusing, drawn out engagement that made me frustrated beyond belief.

Amazing service. My father had been a long time customer and they never seize to amaze us. Thank you so much, also their engraving service is amazing.

Excellent service received from Express department. Answer all your questions and are very professional. Will definitely be shopping with them again.

The staff at this store were very helpful. The scents are lovely. Only wished they had new scents. I have rose oud cologne and really love it.

My friend and I had the most wonderful experience there. Palesa is a lovely lady who knows how to spoil each customer.

Celebrating British style with unexpected fragrances and the elegant art of gift giving. Imported fragrances

Oh gosh the perfumes there are amazing great service from the workers I recommend this place

Just love this brand and specifically this store… always helpful and accommodating.

Pure Luxury at it's best! Excellent service that will leave you wanting more.

Lovely shop with peaceful scents you can't resist. Diffusers are irresistible

Absolutely amazing experience. Such friendly and helpful staff.

Best experience ever. Customer service top tier …

Extremely friendly service. Very helpful. See you soon

Get stocked go home run a bath. .... smile.

Great service and beautiful gift wrapping.

Beware of spam from these people!

Really lovely Jo Malone event

Wonderful