I dropped in at 4 pm on Sunday to pick up a HDMI adaptor. I had checked on line the day earlier to make sure the adaptors were available and Jaycar would be open. I walked in and was ignored by staff behind the counter. I checked for the adaptor and couldn't find it so went back to the counter where a rude Sales men after trying to ignore me again, begrudgingly asked if I wanted anything? I told him what I was after and was told they didn't sell them. I informed him I had checked on line and they were listed. He rudely said, "well do you have an item number". I said I didn't and he vaguely waved at a corner of the shop where he said some adaptors were. I checked the area only to find it was the wrong part of the shop and still couldn't find the adaptor. I left and went to Springvale Jaycar and was greeted with a smile as I walked in, I told them what I was after and was cheerfully directed to exactly where the adaptors were located. I told the helpful staff member of my experience at the Cheltenham store and he apologised on their behalf and agreed that it was hard when Sales staff were not invested in what they were doing. The sales staff at Cheltenham made no attempt to look up the item I was after or make any effort to serve me at all. FYI the product number of the Digitech Audio Visual HDMI socket to HDMI Socket adaptor is PA-3640 and Jaycar defiantly do sell them, it is just a shame I had to go to 2 Jaycar shops to get some one to actually serve me and sell me one.

Drove in today simply to buy a specialised small battery and saw they had a one-day sale on. My wife and I were interested in a portable generator on sale, 50% off, down to $150. There were three there - 2 boxed and 1 not. One guy bought the two boxed ones whilst we were there. When my wife queried why the remaining one was not in a box and did it come with a warranty card, etc, the young sales guy simply said, 'It comes as is.' He later approached us and said we could have it for $100. I went inside to buy the battery and whilst there we asked the Assistant Manager, why the unboxed portable generator outside in the sale did not have a warranty card etc. He came back to inform us that that particular one was water damaged. We informed him that at no time did his sales guy tell us that. We were more than peeved, but thanked him for HIS honesty. That sales guy needs re-training, or firing.

Extremely rude terrible customer service, im a frequent customer to this store spending thousands of dollars at this store, i have recently bought a few things totalling to the amount of $200, one being an LED light strip for my room i have installed the light strip in my room and it worked great for the first time and then it started flickering and stopped working, theodore the service assistant who when i came back for a refund helped me, was extremely rude trying to insist that i have broken it and making me feel very uncomfortable in the store... very dissapointed i will not be shopping here again and will tell people of my experience.

I don’t know the first wink about electronics. Walked into Jaycar Cheltenham looking for some components to fix an FX unit of mine. The handsome, eloquent and vivacious staff member Gabriel not only solved my problem through asking many important and to- the- point questions, but also suggested some modifications with step- by- step instructions on how to carry them out. Product questionable, service outstanding. Will be coming back to see Gabriel for sure!

Store manager is clueless and gives off an unwelcoming vibe. I work in sales myself and I am appreciative for when a customer is polite and friendly so I act the same for when I’m shopping for myself. This bloke didn’t seem like he gave a rats a** and kind of just pointed in the direction for what I was looking for and then awkwardly stood behind me while I was searching to find my item.

I came into the store on Saturday at 11 and was helped by the most lovely sales assistant named Kate. She was so personable and helpful giving me the right advice. I could not be happier with my purchase and the experience I had a jaycar with Kate. Would recommend going and asking for her as her knowledge and manner is just outstanding. Thank you Kate!

Thank you for the fantastic customer service I received at Jaycar Electronics Cheltenham this afternoon. Only went there to purchase a small bulb but Steve went out of his way to get my seventies viewer to operate. I got the impression I wasn't going to leave the store until he got it working! He succeeded! Thanks Steve.

Edit: dude i posted this like a year and a half ago. Thanks for the response anyway I suppose? If only there was an alternative. Manager a grump, staff never around and unwilling to help. The range is average and the quality of products - especially jaycar brand powertech stuff is terrible. I'll avoid it when I can.

As I drive past jaycar cheltenham a lot in my daily commutes and stopped in for Christmas presents for my pesky grandkids. That long haired yah-hoo that sorted out my forever heightening confusions, especially about speakers and stuff. His very enthusiastic attitude allowed me to please my grandkids. Thanks matey

Technology these days is usually a cause of great anxiety for me. However, a delightful young man by the name of Gabriel put all that stress to bed with his excellent service and cunning wit. I would highly recommend him and the whole Jaycar family to anyone that finds this new era a terrifying proposition.

Best lads ever, that Gabriel fella working down back. he is a legend, so intelligent with charming good looks. I expect to be coming back there regularly. If i ever need help with my technological problems especially music this is the jaycar in Melbourne for service alone with that star employee Gabriel.

Went to by micro SD card to SD adapter and SD to USB adapter. Although when I got home, nothing worked. Max provided exemplary customer service when I returned, helping to quickly troubleshoot and solve the issue. I left happy and ready to tackle my project. I can't commend Steve and Max highly enough!

As an electronic dumb dumb the staff here are most hospitable. Helped me solve a problem I had no idea about. Numerous visits here received the same high quality service. The boss even intervened to help and he was attending to other work at the time. Thanks again for your assistance Jaycar crew.

Great customer service and professionalism from Ali in explaining remedies to my WIFI issue. After 2 years of stuffing around I finally got it fixed, thanks to Ali. 5 stars for the quality of products and knowledge from the JayCar team, specifically Ali on this occasion.

Can't speak for those who had a bad experience here but my experiences completely contradicts them. Owner went out of his way to repair my car alarm controller and siren, this saved me purchasing a new system. All other visits have been good.

Really petty customer service. Tried buying an audio cable for $4.95 and they wouldn't take my payment because their Eftpos minimum was $5. I offered to pay the Eftpos service change but they weren't interested. Won't be shopping there again.

I love this place. I come here for all my diy needs and any electronic parts and tools. Huge variety. Plenty of parking. Helpful staff. Prices are reasonable. You can probably find cheaper online, but you can't get such good help online.

Excellent experience, the guy who looked after me could not have been more helpful, went out of his way to find exactly the right component for what I needed. Highly recommended, many thanks guys.

Steve was very helpful diagnosing an issue I was having with my solar set up and provided the right equipment to get it going again and prevent recurrence. Cold beers while camping are essential.

Had to write a review as Steve went out oh his way as usual to help me out make the right purchase. Helpful customer service is the reason I keep coming back to this store! Thanks

Amazing service, brought a remote in that I didn't even purchase from the store. Asked for some help on how to fix it. The guys ended up repairing the remote for no charge!

Manager is rude , Prices are high only buy here when desperate. You can buy a 12v plug on Ebay for 20 for $20 . so $1 each . they charge $8.95 for one pce

It's a bit cheesey these days. Used to be the place to get your electronic components. They don't stock much now instead filling the shelves with junk.

Always fantastic service and advice. They really take care of you! If the odd chance they can't answer a question they will look the answer up for you

So super helpful, Steve was patient and very kind when helping me out. He knows his stuff and excellent customer service - thanks Steve …

Went there yesterday hoping to get help on a electronics situation. ....normally excellent ,current staff could not give a rip ...disappointed. ...

The staffs are very friendly and welcoming. Ali is very knowledgeable and gives excellent advice. Definitely recommended, and would come back.

Staff are always professional polite and friendly. Their product knowledge is second to none and always helpful when questions are asked.

Quality of stock has fallen. Staff are ok. Still the only place that continues to stock items not available anywhere apart from online.

Wonderful professional knowledge from a staff member named Gabriel. He helped me understand the confusing mechanics of Arduino.

Wow incredible service. The staff at this store are incredibly knowledgeable and go above and beyond to help the customer!

Absolutely fantastic. Visited to pick up some filament and got some great service and advice on 3d printers while there

Great place for electronics gear. Good range of gear thats hard to find at other retail shops. Good rewards card.

Came in looking for a cable I thought was near impossible to find but these guys had it. Great staff also.

Product knowledge and range are great. You'd better know the price before you make a purchase though.

Imran offered excellent service and help to buy a fridge and solar charge. Thanks Jaycar Cheltenham

This is my go-to electronics place, always have what I need in stock. Great range and good prices

Great place to get that one small piece that you are missing. Always end up browsing everything.

Excellent staff friendly great help fixed my HDMI problem all thanks to steve cheers mate …

Very handy store for hobbyists and tradies. Ample parking spaces which makes it very convenient.

Helpful staff with a good selection, just before Xmas starting to fill up with stocking fillers

Spent 20 minutes waiting in line while cso fiddled with car power socket for another customer

It's hard to buy electronic components in Australia but they had everything else I needed

Terrible service. I was treated like an inconvenience. Won’t ever return to this store.

Numerous quality products..staff efficient & friendly..good knowledge of products.

Friendly, helpful and knowledgeable staff. Great selection of electronics :-)

Excellent service. Very good knowledge of products. Also really dog friendly.

Staff are very willing to help and great range of item when you need them.

Love it. They always have the "thing" you need when you need it!

Unprofessional customer service Too lazy to show the product.

Helpful and knowledge of products, helped find what I needed.

Really helpfull with what i was trying to do. very nice staff

Always willing to help great equipment at discounted prices

Always a great place to shop. I received excellent service

Excellent friendly service from Kate Happy with purchase

They always have custom stuff I need. Quick and easy.

A very helpful bunch with great customer service!

These guys have been very helpful, every time.

Great service from Theodore, store manager

Helpful advice. Always good stock levels.

Great products and service, easy parking

Always friendly and knowledgeable staff.

Great service, very helpful & patient!!!

Great customer service and support!

Very, very helpful staff …

Good parts place , service good to

Great for specialist electronics.

Poor rude service at the weekends

Helpful but not friendly staff

Very helpful and knowledgeable

미디어에 필요한 모든 것이 있는 곳..ㅋㅋ 최고..

great for all electricals.

Good range and prices

Always helpful staff!

Very friendly staff.

Jay car is great

Quiet place...

Great service