I came in at rush hour for lunch but I can always depend on the fact that I'll only wait tops 5 minutes for my food. I got it in 2 minutes regardless of all the orders in front of mine so it's nice when you're very hungry or passing out from hunger like I was this day. Filling meal with a lot of options. They dont cook your sandwich so if you're reading this, dont be rude about it. Other than that I love going here as a quick option and have little patience to wait for an appetizer.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 3
Atmosphere: 4
Recommended dishes
Vegetarian options
Try the Unwich. No bread and you can take out the meat on any of their sandwiches.
Dietary restrictions
JJs is pretty accommodating for what they have but they will not go out of their way to make you the 10 star sandwich you deserve so compromise and everyone should have a good day.
Parking space
Somewhat difficult to find parking
Parking options
Free parking lot
Parking
This particular location is a searching for parking type of area specially around lunch time so beware. Luckily the JJs here has a door on both front and back of the parking lot so you'll only need to walk a minute if you park on the sides.
Kid-friendliness
I see kids here all the time and entire families stop to get a quick bite so I'd say it's pretty kid friendly. Music is never loud enough for small ones to pick up on. There is no play place playground or outdoor seating so be prepared for that. Still no one really judges you if your child decides to get up and dance so it's nice.
Wheelchair accessibility
Ramp locations are limited but not impossible.

Placed my 3rd or 4th order with JJ and it was placed at 1107am today. I wanted my lunch to get here on time for my 30 minute break. I requested a delivery at 12pm. No courtesy call or text about delays on orders that it would be delivered almost an hour and a half after my requesting time. The line was busy the whole time. I called about 15 plus times and it just rang and rang to cancel and get a refund. The delivery man did apologize that they got busy and the manager will take calls after 2pm. I wasn’t gonna waste anymore of my time to call them again. But I know for sure I will not be ordering from JJ again. The whole receipt had “ Delayed “ but no one let me know. So I had to purchase something again downstairs on top of my $15 little John combo.
Service
Delivery
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1

One hour and 30 minutes. That's how long it takes for this location to deliver. Missed my lunch break waiting on them. Not so much as a phone call, update, nothing. And to top it all off, my order was messed up. Our office is located literally right around the corner. This has happened to me before, but I wrote it off as a fluke. After speaking in our office meeting just now, they confirmed they all have stopped ordering for this location for this exact same reason. They even stopped ordering group orders for client meetings because they can't guarantee they'll arrive on time. I must've missed the memo. This JJ location is SO far off from "Freaky Fast". I should've just gone out and had a sit down lunch at a restaurant. This is farewell. Taking business elsewhere.

The rudest General Manager I have every encountered. As a paying customer I placed an online order. When my food was received, the side was wrong and the sandwich was wrong. When I called the store to address the mistake, instead of the GM expressing proper customer service and offering to fix the error, instead he made excuses stating "Well thats not how the order came in on mind end". I offered to show him a copy of my receipt to show the order was placed correctly on my end. He simply ignored that fact and offered zero resolution. I had to literally ask for them to at least fix the wrong side. The worst example of customer service. Zero stars.
Service
Delivery
Food: 1
Service: 1
Atmosphere: 1

We were in the area having dinner at Salata and my husband suggested wanting to get Jimmy John sandwiches to eat for lunch. I think this may have been only my second time buying from Jimmy John's. The first time was at a different location. I ordered the Italian 8-inch sandwich. My husband got a turkey club sandwich. We both ate our sandwiches today and it was good. I will say it was my bad yesterday. I hadn't seen what veggies are automatically added to the sandwich. My husband asked me if I told them not to include onions because I do not like them and I hadn't. The gal was so nice to remove the onions for me. Would be open to checking out more of the different sandwiches available next time.

Completely horrible experience. Waited over an hour for my food when they are less than a 1/3rd of a mile away from my office. I called and was told it was going out the door only to wait another 30 minutes. I asked for them to bring extra ice, there was none, and when I went to take a drink of my tea it was Coke. I called back and they said they would issue me a credit but not to my card and if i wanted the correct drink it would take another 30 minutes. What happened to customer service??? Unfortunately this isn't Covid related either cause I had horrible experience from them pre-covid, they just don't fix the issues.

I’ve been having a really rough week and ordered online for pickup. I went in and it wasn’t ready quite yet which was fine. The employees working were very nice, they apologized and explained the situation. One of them attempted to make jokes about it taking too long and offered me a soda. I really appreciate the simple act of kindness and needed the smile. The sandwich was also very good and I really enjoyed it. Thank you guys!
Service
Take out
Meal type
Dinner
Price per person
$1–10
Features
Dine in: Yes
Takeout: Yes
Delivery: Yes
Curbside pickup: Yes

I order probably twice a day from this store, and really I’ve only had one other problem other than this. I let the first situation go. This time when I called in to speak to a manager because the driver forgot my drink I asked how he could make it right. He proceeds to tell me that he can credit my account by one $1 bill. Quite frankly had zero interest in my business or making it right. I myself won’t be ordering from jimmy johns again and anytime my coworkers here at Cavender Buick GMC bring up this business I will make it a huge point to order or eat elsewhere.

Horrible experience, ordered two #9s, cashier asked me 3x “no onions on both”, to which I replied yes and 1 no onions please. Got home sandwiches barely had Mayo, was missing the salami, and both had cheese and no oil or vinegar at least there were no onions! While sandwich was being prepared I asked if I could add a whole pickle to the order, to which employee rushed and replied your sandwiches aren’t done yet, grabbed a handful of pickles and put on both sandwiches which clearly was not was I was asking for. Worst experience I’ve had at jimmy johns!

Horrible customer service, Never on time. Over promises and under delivers. The workers answer the phone to let us know they are short staffed, and then hangs up on you...But previously they promised food would be in by a certain time, and it was delivered an hour and 15mins after promised time. Advise, if some one calls, tell them the excuses first, and let them choose to order elsewhere that can deliver on time. To the customer, if you have time to wait for food all day, order here... If you have a limited lunch, choose somewhere else.

1/11/22 I'm so sad......I frequent this location all the time and today I decided to have them deliver to me...... I waited my whole lunch time for my food and it still has NOT BEEN DELIVERED!!!!! I understand being short handed, I really do, and I'm a very patient person, but call me if you see it's not going to be Freakishly Fast! I'm literally 4 minutes from your store on Sonterra, I'll come pick it up!!! My order was confirmed at 12:07pm. It's 1:22pm and I still don't have my food! !!!!!

Placed an online order, came to the store 20 minutes later, order not ready. Waited 10 more minutes and still nothing. Went up to the register, was ignored for another 5 minutes. At that point, I have already gone over my 30 minute lunch break, so I asked for a refund. The employees working there couldn't care less and the store was a mess. Cold cuts and bread thrown all over the kitchen floor. Will not be returning.
Food: 1
Service: 1
Atmosphere: 1

Placed order at 11:30AM on May 13, 2021. At 12:46, still no delivery. Tried calling several times, with NO answer. This is unacceptable and will not be tolerated, for the last time. You have lost our companies business with you. I suggest you start educating your staff members on proper customer service. We will also be listing our experience on google and yelp reviews. Absolutely UNACCEPTABLE Have sent notice to corporate that manager should be relieved of there duty!!

I love JJs and have never had a bad experience at any other location, so I'm very sad to even have to write this review. I recently moved in to an office building about 1/4 mile away and of the 4 times I've ordered from this location, 3 deliveries have taken over an hour. These are 1-2 sandwich orders, not big office lunches with dozens of sandwiches. Disappointing, and unfortunately after giving them several chances I likely will not be able to again.

Everytime I eat on site they get it right, but delivery has failed us three times in a row now. Shame on me for allowing it to happen. (Wrong bread, wrong veggies, and long wait times 30-40 min). On the good note, they have replaced the sandwiches for us each time. These are all simple mistakes that should be fixed to keep it a more consistent location. I love the sandwiches, but PLEASE get the delivery right at this location.

Called for curbside pickup per the signs on the door. Was told they were open for pick up inside. Reiterated we were here for curbside per signs, and social distancing (hello?). Again told to drive around the other side and come in to pick up order...mind you I forgot a mask...So, okay? Were they just being lazy? We are in a pandemic right night...what? Remove your curbside signs if that’s something you no longer offer!

I ordered my food online at 11:50. I called at 12:50 to see the ETA on my sandwich and the guy said you should have it in 10 minutes. I called back at 1:27 and asked where was my sandwich it was over 10 minutes. He then asked if I still wanted it and of course I said yes I WAS HUNGRY. He then said okay well when we get off this phone it will get delivered. LMAO what a joke. Horrible service and Horrible staff!!!

The absolute WORST service. I’ve ordered about 5 times from this location and every single time they get my order wrong and when asked why can’t they get my order correct it’s here you want a credit for what was missing from the sandwich. When spoke with General manager, he was SO rude, had zero empathy for the mess ups and lacks customer service. The service is unbelievably horrific.

I love the fast Delivery. I orders a sandwich at 11:00 am, and the sandwich was being dropped off at 11:14.. Regardless if you like the sandwich or not that is unheard of. Location is in Stone Oak and Im on 1604 and 281. I feel a lot of the reviews on here is just from people who want Subway sandwiches delivered. Give this place a chance for a new taste San Antonio.

Not in delivery range!?!? Are you freaking kidding me? I'm less than 1.5 miles from this location. Don't waste your time, this NEW jimmy johns location must already have enough business to start turning people down. Good luck finding the place to dine-in, as it isn't what you could consider a "good location" or "easy to find."

One of my wife's favorite places for a Philly cheese steak. Generally they do a good job though at times they have mistakenly added the spicy peppers to her sub which she can not handle. They are not the least expensive place to go for this type of food but a giant size can feed two normal people which makes it a decent deal.

Bruh.. the dude named Ali that works behind the counter making sandwiches is super hot. I could watch him and those massive arms make sandwiches all day. 5 stars I will def be back
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

Better service than chick-fil-a! Jimmy Johns give your guys a raise! I stop by for a sandwich like twice a week and Ali has my order down. I can order/ pay and pick up within 5 min. Praying Jimmy Johns treats him well so he never leaves.
Service
Take out
Meal type
Lunch
Price per person
$10–20

I know is just a store that makes sandwiches, but I gotta tell you it is the best. The bread is always fresh the service is always prompt and the reception when I called is much more than just professional. I buy sandwich here at least 3 to 4 times a week. Thank you guys for being such a great and in tune team.

Can't hire enough people. 1 person taking orders making sandwiches and cleaning up. He kept having making to wait on customers and people who had already ordered had to wait longer
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 3
Atmosphere: 3

Our experience turned out wonderfully because of the manager. The delivery was taking way too long so we decided to get the order ourselves. I did not expect any special treatment because we changed our order to pick-up, but it was given freely. As always our food order from this location was precise.

Ate Jimmy Johns a few months ago(not this location) and didnt like the food. Decided to give them another try cause it was close to the hospital my wife is staying at so gave it a try. Overall, it was very good. Sandwhich was made quick and tasted really good! Will be back

Ordered a Sandwich. It was good but had a little too much mayonnaise for my liking.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 4
Service: 5
Atmosphere: 5
Recommended dishes
Smoked Ham Club

Rude customer service made sandwich without out asking me what I wanted nothing but lettuce and old at that. Lousy tea that was not dress or sweet as stated on container
Service
Take out
Meal type
Dinner
Price per person
$10–20

Corporate Policy says I can't order peppers on the side due to "quality reasons". This would make sence if you place the peppers on the floor or in my hand instead of a togo bag. Guess company policy outweighs customer service and that's

Love the unwich (lettuce wraps) but our order always has something missing. Called and spoke to the manager who assured me my missing items would be on the way. It has been an order and still have not received my order. Very disappointed!

I popped in for a late lunch at 4:30pm on Thursday, April 20, 2023. There wasn't a single customer in the entire store. There was one lone employee, Alec, on the phone. I was DISGUSTED by how much trash, including the top and bottom

First time in a jimmy johns and it will be the last. Staff wasn’t at all helpful and talk about not having any choices 1 type of cheese. Definitely not a good sandwich shoppe the heck with the consumer it there way or the highway.

I use to dislike the food at jj but the came out with the chicken wrap which i love this location was professional and had a very welcoming feeling when i walked in great place in my opinion. More

Slowest Jimmy John‘s everrrrr. Waited 40+ minutes for a sandwich delivery and when I called the shop, the lady could not care less. I asked about a refund and she hung up on me. Disappointed.

I work 7min from this Jimmy John's location and it took 1hr and 20min for me to receive my delivery order of 1 sub with a side of chips and drink. Freaky fast...pshhh should be "super slow".

Went at 920ishPM and store was closed(door was locked)…and then when went back my car I saw a worker come out through the door taking out trash but store hours online say 10AM-10PM …

I occasionally order food from this location when I forget to bring lunch to work. They are fast and make good sandwiches. I normally dont like cold subs, but JJ's is an exception.

Will never go back!! It was over $30 for 2...6in subs and hardly any meat!! All the tables were dirty, went to the car to eat. This place is way to expensive and dirty!! No thanks!

Super slow delivery. Only two drivers and it took over an hour to receive the order. It would be nice to have shared the ETA or delay in delivery during the order.

My husband and son both liked eating there. I do not like cold sandwiches and they got my order wrong. If you like cold sandwiches you will probably love it

The was the best Jimmy John’s experience and sandwich I’ve ever had these guys were freaky fast order was out by the time my receipt finished printing

Sandwiches are always fresh and good. Quaint and clean place. They get them ready so fast it's amazing. Good for a quick inexpensive lunch. More

Love Jimmy John’s, The Pepe and # 3 Tuna sandwiches are our favorites! We always get the combo w/ chips and drink, delicious …

Love the Gargantuan. A pound of meat. Can't beat that. Veggies and everything taste so fresh. Definitely will need again soon

Great! Busy shopping center. Parking is a little challenging at times
Food: 5
Service: 5
Atmosphere: 5

There are never any delivery drivers every time I try to order
Food: 5
Service: 3
Atmosphere: 1

Love there option of unwhich (lettuce wrap instead of bread) There bread is awesome too!
Service…
More

They Never listen to your order details! 3rd time. Simple cut in half they can’t do. Horrible location. More

Love their sandwiches but the new spicy chicken one was a let down