Worst place to get any service. I came to get my ring resized and the manager here GWEN is TERRIBLE , from her communication skills, to the way she treats customers. She Should not be working here. I came in on 7/27 to get my ring resized. I was told it would be ready by 8/6. I have called this store countless times and she doesn’t pick up the phone. Finally on 8/14 she answered and told me how she picks up the phone when she doesn’t have a customer lol okay. I asked about my ring she said she would call me back with info on it that she had to call the repair team. I told her I would need to have a call back that same day since I’ve been calling nonstop and No one answers. Gwen told me she would call me back that same day, never did. Ive called since then over and over to again get no answer. So Wednesday 8/19 I decided to call corporate Kay, after being on hold for almost and hour they told me my ring has been here and ready since 8/5!!!!! So today 8/21 I come to pick up my ring, their hours are 11-7 , I arrived at 11:30 just to see a sign on the Door that says “out to lunch” , open only 30 minutes and already out to lunch? Okay, well then. Now I’m waiting outside to get my ring back. Never again will we do business with this place. Especially with GWEN. TERRIBLE SERVICE.

My experience today with Kay jewelers off Atlantic today was phenomenal. Ariane D. was absolutely amazing in helping my fiancé and I pick out my enhancer for my engagement ring that will be in place of a traditional wedding band. Her expertise, personality, repor and friendliness was top notch and contagious! I swear I have never laughed so much in a jewelry store in my life! The process of understanding and finding exactly what I wanted was seamless and stress free. We had looked there, gone to another store and had such a negative experience we couldn't drive back quick enough without breaking too many traffic laws haha I would recommend Kay jewelers and Ariane specifically to anyone looking for a sales expert that is not only there to provide exceptional service but delivers with a smile as well. 10/5 stars ❤️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Applies to Atlantic BLVD location and customer service. Salesperson had issues using ipad for my order kept showing me that it was continuously messing up. Sat down the whole time I was there. No apologies for the time. Update. I placed an order, was told by salesperson and website I would receive the item by Christmas. I call customer service to get an update and was told they have to speak with my wife to allow me access to the info. It is a joint account. My email address and my phone number is associated with the account but they still insisted that they needed to speak with my wife. I explained that this is a surprise christmas gift but to no avail. Absolutely terrible customer service.

Today was an experience that was gut wrenching... my services were ignored and I was treated as if I didn’t belong in the store. I was completely overlooked even though all I needed was a simple repair. A hello or greeting would have even sufficed but I wasn’t deserving of that... however, after a customer walked in after me he was immediately greeted and serviced in such a breathtaking manner. I requested a supervisor and they informed me that it wasn’t one available. If my type of business is not welcome in a facility as such,where my spending value is the same as the next, a place like this does not deserve as customer as myself or the money that I’m willing to spend...

I setup an appointment to have a ring serviced. Their repairer is not on site, so I spent more than 45 minutes waiting around for the estimate, despite having an appointment. Even after they had the info on the cost (which they said would change after I sent it in... No, thanks), the woman helping me continued to answer the the phone and help everyone else. To top it off, the estimated pricing was 5x the amount it should've been! I absolutely went elsewhere and quite literally paid 1/5th of the price they "estimated." I can confirm I will not be returning.

Came at 11 to pick up a bracelet i had resized already now for the second time. 11:05, doors were still locked. Saw me standing outside didn’t even let me know they were not ready to open. 11:10 Opens the door and is not friendly by any means. Picked up my bracelet to see if it fit, I can see where they took off to make it a smaller size. The lady never asked me if everything looked okay or to even help me put it on just told me i was “all set”. The worst customer service. Do not go to this location.

Best Kay’s store in my opinion!! Ariane and Lisa we’re not only helpful but very knowledgeable about My beautiful bracelet!! Ariane customer service was outstanding when I had more questions about getting my bracelet fixed and maybe resized… I feel comfortable recommending this store to anybody making a purchase!! My boyfriend has brought me Numerous items from Kay’s with that said this is my home store for help etc!!

I dropped my ring off for service on the 24th, and was told it would be back in the 3rd. However per my emails my ring sat at the store 5 days before it was sent off. After calling the store today I was told we'll it will be here next week, in which by the time it gets back it will be 3 weeks for a prong repair. Bless the young man for trying, but seriously. Clear and open communication is the best.

ring was loading a few stones just a month after bought. Took it for repair and resize on January 29th. Promise date was February 11th. It’s the 13th and nothing. Tomorrow is Valentine’s Day and the ring is a promise ring so, not feeling happy about this. How is it possible they’re promising over night shipping for new purchases but because mine is a repair, I can wait for two weeks!?

You know.. I rarely write these. But to come in at 6pm and have to wait for 50 minutes.. which is fine and somebody who obviously came in after us gets helped first is very disrespectful. Please do a better customer service. Also, your sales person is very rude and probably need to check her out and make sure she treats everybody equally. It's 2022 yall‍♂️

Two wonderful ladies named Linda and Jeanne welcomed me with soo much comfort and that put such a positive atmosphere in the air both times i came in to buy a ring. And Kourtney is also such a talented ring customizer. Their customer service is all that you can ask for and more. Highly recommend shopping here if you’re looking for jewelry in general.

Told her my budget and she made a face and showed me rings $1k over budget. Didn't show me a single one in my budget. Also offered to clean my ring and never did. As soon as she realized we weren't buying her attitude changed. Went to another Kay down the road and was shown 4-5 rings in budget!! Ended up buying TWO because I loved them so much!

Please save yourself the trouble of "searching" for a diamond vendor for the best deal. I have searched for the best quality/options/deal online, locally,. They are honest, to the point, and won't try to "bully" you into buying their diamond. I got exactly what I wanted at the price that I wanted it at. You won't regret it!!!

The ASM, Linda, went above and beyond to make sure my fiancé and I were taken care of. Her customer service was top notch. There is no question she loves what she does. I won’t ever go to another jewelry store for anything. I highly recommend you check out Kay Jewelers on Atlantic Blvd!

Gwen and her staff are the best! They are absolutely amazing! They are very personable and they get excited with you and understand how important it is to get the perfect gift! I highly recommend this location! I camt imagine doing business with anyone else regarding jewelry!!!

Update: personally spoke with Gwen and store closed early for a diamond show. Shows online that they close at 6. Guy is inside closed up and handling the register. I can’t ever seem to catch this location open and I must return a ring

Walked in the store and immediately was asked by the lady behind counter if I need help …she was very helpful and knowledgeable… got to find out she was the manager chelsea … great experience… merry Christmas

Great clean place. The first thing i noticed is everyone had on mask. Also the store was a bit busy because of Christmas shopping, still i was assisted within 5 min. Would definitely recommend.

I got my wife's wedding ring from Kay's it's all that I thought it would be. The price was very , very nice Even I'd you don't buy from kays you should at least go see what they have

I really enjoyed going to this location and the team was so helpful and were not pushy at all. If you don't shop here you are missing out on the best jewelry store around.

I use this location because its closest to my house but I'm no longer going to use them. Every time I go into this location I have to wait more than 10 mins to be seen.

Absolutely AMAZING!! Very friendly and helpful! Extremely patient and showed everything that caught our eye! I will definitely be going to this store for all my needs!

Y’all need to update your hours on google I just drove over here and y’all were closed when the hours show differently also stop selling extra small anklets

AMAZING customer service! They go above and beyond to take care of you and make sure you leave happy! Beautiful Leo diamonds for Christmas, so excited!

Customer service sucks. The corporate offices do not want to talk to you to get the problem solved. The manager a this location needs to be fired .

I came to the store at 6pm and the lady closed the door In front of me and walked away , the signs on the door mon-fri till 7 pm , so disappointed

Went there to have some links removed from watch. Showed up pretty late and the ladies were very helpful and did a great job! Much appreciated!

I know I paid for a lifetime battery. But the sales person said I paid for a one time. Couldn't open up my watch to put a new battery in.

Outstanding service today! Linda and Malenia were super nice and professional! My parents and I are looking forward to our next visit!

Go by, let Gwen, Lynda & the entire team Glo Jean & L.D. sent you They will offer you some type of discount. LOL Thank you ladies

Kay Jewelers Atlantic Blvd. has raised the bar for customer service. Linda, Ariane, and Jeanne are exceptional to work with.

I love the LeVian collection. It's truly beautiful. Gwen is an angel and I will return time and time again. …

Very friendly staff. They can also send jewelry in for repairs and customizations unlike my hometown in georgia

The experience was so pleasant. Had my ears pierced for the 2nd time love ❤️ the tech she was awesome....

Very nice people. Maybe hard to get a hold of them on the phone sometimes but the service was good

After 15 minutes of being told someone would be right with me I left. Horrible customer service!!

Beautiful new store, great selection of jewelry GREAT new location. 11770 Atlantic Blvd Set 101.

Linda is amazing! She is always friendly and helpful. Helped me pick out a new necklace today.

Making my daughter's first investment into the jewelry world was a wonderful experience here!

Great experience, great service provided by Jeanie, 10 out of 10 will recommend to others…

Very nice lady and professional. They had what I was looking for so I bought it.

Good people and a reliable company my money goes no where else but Kay's

I love Ms Gwen. She is the best. I love the excellent customer service.

Good people and overall happy with the service and respect given.

Very professional.And we'll find you want you're looking for!

The customer service was great and the price was awesome

Didn't greet or help me...oh well...live and learn

Should really try fixing you mr customer service!

All the cashiers that worked today were amazing

Great staff! Gwen is fantastic!

Awesome staff very helpful.

Great customer service

Linda was outstanding

…

Good service.

I love it