I took my wedding ring to get it fixed since another jeweler messed it up and a diamond fell out. I called a different Kay’s location and was quoted $35 to put the diamond in. I took it to the South Park location and the associate Janet told me it should be no more than $70. I said fine because I wanted my ring fixed. A couple of days later I received a phone call from them saying it was going to be $116. I asked why so much that I was told it was going to be a lot lower. They managed to have it lowered to $76. When I received an email that my ring was ready the email stated it was going to be $204. I went to their store frustrated and confused but they did manage to just charge me the $76 plus tax. Exactly one week later, the same diamond I had repaired fell out again and now it’s lost. I called immediately after they opened to make sure it was under their warranty. I called three times and not once did anyone answer the phone. The last time I let the phone ring so long it led to a busy signal. I went to the store and I talked to the manager and his excuse was they were really busy. I told him I understand but it’s not hard to answer the phone and say please hold if they were that busy. Well the manager said it should be ready the next Saturday. Yesterday I received an email saying my ring is ready. As much as I hate going to the mall especially a couple of days before Christmas due to traffic I went excited to pick up my ring. I went over and it took them 15 minutes to find my ring. In the meantime I’m nervous because I thought they lost my wedding ring. They managed to find it just to find out the whole time it never got fixed. Apparently their repair center has to order another diamond and it would take another couple of weeks. By that time I lost it. I asked that idiot manager that the ring was back in their possession for 24 hours and they couldn’t bother to call me to tell me what the hell was going on? I wasted my time going over just to hear the manager say “there is nothing we can do” and not even give me a specific day when it would be ready. I left sobbing because it’s just a never ending nightmare. I called corporate to file a complaint and the rep told me that their repair store wouldn’t send my ring back to the store if they had to order another diamond that it didn’t make sense. She talked to her manager and called this location 4 times but again the associates never answered their phone so she called their district manager and told him what happened and she told me that he would call me within the hour but so far he hasn’t. If you can, go to a different location or better yet another jeweler because these people are complete morons!

I bought a 2000 dollar ring from there ,so i needed a spacer for my ring cause it was to big ,the salesman say sorry i don't have one so he said to my disbelieve you can go to a kids store CLAIRE'S to get a spacer...ha lol so I went to Zale's to buy one ,so they had one for a ring that wasn't even there's and put it on for free.....good by kays..... forever.... Hello ZALES.....salesman at k's didn't even care.....

Poor customer service! I ordered a ring for my boyfriend back in August and my only request was to have it before Christmas. It is now February and I have not receieved any email or any update on the ring. I even paid them $45 dollars ahead of time! Just got off the phone with them and their explantation was that it was never picked up so they cancelled it.

It’s about damn time I get some awesome freakin service at any establishment period! Walked in, met Janet and walked out with exactly what I was looking for because of her help and service and with a lot of laughs and great music too ha ha. Thank you Janet and to your coworkers. Very helpful, knowledgeable and great personalities!

Don’t know your name but you helped me with my Citizen watch. Can’t thank you enough for sizing my watch to my wrist size. For all future Citizen purchases I will stop by this Kay Jewelry store. I appreciate you taking the time to make this right for me.

Ricardo is great.. He will always have our business, we were upset about my husbands wedding ring & repairs...he made it right.. we are so happy with Kay's & dealing with him..if your in the market he is the man you need to see!!

Anabel was very helpful and knowledgable on the Jewelery at Kay's. She made my shopping experience quick and easy. Definitely deserves a raise. Thanks for assisting me, definitely coming back for future purchases.

Yvette thank you for the time and the beautiful ring that my husband purchased for me. It took me twelve years to finally find a wedding ring I loved. I absolutely love it. You have great customer service.

Ricardo was awesome! Informative, helpful, 0 pressure and upfront with the costs and options. Also very patient with my back and forth from ring to ring. I’ll go back cause of him.

Great sales people and selection. Ask for carmen she treated my wife and myself great. Highly recommend this store people are awesome have been using this store for years.

I always love coming to this location. Janet, Diane, and all the other employees are great! They always take care of me and my husband for what we are looking for. …

Diane was so much help, she helped us get the right Mothers Day gift and is always gleeful and excited to assist us on our visits. 10/10! Thank you!

GOT A NICE WATCH AT A VERY GOOD PRICE!!!NICE STAFF, ADJUSTED THE SIZE PERFECT!!! GET UR JEWELRY HERE,GOOD PRICES!!!

Janet Macias is a great sales associate she's so knowledgeable and friendly I'll, be back to buy again.

Every kiss begins with KAY... I bought an open heart necklace so I had to get it fixed …

Luv the store in south Park Mall....always good customer services....good job luv the vib

Diane was amazingly hellpful was very patient witb our choices answered all our quesgions

Super helpful staff. Very clean and jewelry is absolutely amazing! Loved our purchases.

Excellent customer service. Helped us every step of the way . Definitely will return

Very beautiful jewelry @ a reasonable price quick service and very kind employees

Employees are the best!!!! They helped us pick the perfect anniversary ring.

Janet has great customer service skills, very knowledgeable and helpful!

Love this store. they has selection of jewelry. Great service1

Like Tony the tiger says... It's grrreeeaaattt....

Great service always helpful and always polite

It's good to be , Service is great. …

Very polite, great service and very fast

I came after 4 and it was still closed

Great quality jewelery!

Great jewelry shop!

Excellent service

good service

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