The repair and communication seemed fine until it wasn't. My rep Sean was communicating all day. I knew I needed to leave work around 4:30pm to get to the dealership and pick my kids up on time. I let him know this at 2:30 to see if I could get a link to book a lyft/uber, and he said, no, I just needed to tell him when I was ready to leave, but that you all had a christmas party and were only open until 5pm. Of course this made me a little nervous, but I had patients to see and couldn't just leave at 230.. I texted Sean a little after 4 that I was ready to go and never heard back. I continued to text him, tried calling the dealership and couldn't get through, and ultimately, a co-worker drove me to the dealer. I was really nervous because I was scared I wouldn't be there in time for your Christmas party closure, and also that I'd end up there without being able to access my car to pick mykids up from school on time. This was completely unacceptable. I did not hear from Sean until 4:45 and he said, sorry, I was away from my desk. So you guys need to figure out a better way to do this, especially if you're closing early. I am so frustrated by this and now even am questioning if the correct repair/maintenance were done to my car. I will likely never come back to this dealership.

Needed repairs and service on two Altimas. There are two prominent Nissan Dealerships, and based on the reviews chose Ken Garff. The other based on reviews is terrible. When we walked in we were immediatly greeted and directed to service. Then again when we got to service immediatly greeted and helped. The cars are traveled and loaded heavy from NJ. Wasn't sure if we were going to be able to get appts as it was closer to the end of the day and we were just walk-ins. But that presented no problem as we were able to get in immediately. I know I've been using that word alot but everything was on point..service, people, standards. Needed to get brakes, tire balancing, fuel injector cleaner (recommend if ur car doesn't feel like your car), transmission fluids flushed and replaced. I love the fact that the tech sends you a custom video and goes over your vehicle. SHOUT OUT SEAN!! Never had this done b4 and I've been to several Nissan dealerships. Both vehicles were serviced perfectly and the cars feel closer to factory than they have in a couple years. Can't Thank the Ken Garff Team enough for their time and attention to everything that matters. Will not hesitate to go here again. Thank you Brad for making us feel welcome, heard, and confident in the service provided.

This dealership experience has been the worst that i have ever had. I originally saw the car i wanted listed at 37 k online- i go in and the raise it to 39k and basically calling me a liar. i know what i saw. Then i go ahead with the purchase and i didn’t receive my license plate until five months after the purchase. all i kept hearing from them was “i’m waiting for my department” or “i’m waiting for forms to be filled out” when i completed all the forms on my end. when i bought the car, they told me i would get my license plate only a few weeks after my purchase. -I finally receive the license plates and they forget to send me my tag stickers!! this is a huge reminder why i will not be buying from any dealerships in the future. they act like they have amazing service and you can’t find it any where else but then i get treated so poorly. i wish i went else where with my business. they also don’t tell you about the fees you HAVE to pay that you never asked for like a built in alarm system that the dealership needs or 3 free services on the car that they charge you for. it’s ridiculous.

What a GREAT experience! It started off with Michael Hansen. We showed up right before they were closing and Michael was very professional and welcoming with us. Michael never rushed us and did a great job of walking us through the process. Michael got amazing help from his Sales Manager Sam Beck. Sam was FANTASTIC as he helped us get to where we wanted to be on the vehicle. I have not had the greatest time buying cars from local dealers so the last 3 that I purchased have been out of state because I didn't want to have to get up and leave the dealership 5 times before they took me seriously. I had the opposite experience with Michael and Sam. The deal was quick and painless. If you are looking for a great experience buying a car, don't think twice and go see Michael and Sam. They are awesome...

Service department is a ⭐️⭐️⭐️⭐️⭐️ all day every day, but what I as a customer don’t want. Is a tracking device or whatever they wanna call it (an anti theft device) added on when I didn’t ask for it, and expected to pay for it. To me that will always be a deal breaker! Dealer add on’s are a great way for customer to upside down on, unless they ask for the add ons that they want and of course covering it with their down payment. On a truck some add ons can be great as in off road accessories. I’m not meaning to knock this particular location. But all Ken Garff auto groups need to take note. Otherwise I can buy my Nissan’s from other dealerships and you guy can service them.

I want to give a huge thank you to Brad and Nathan who helped me. Brad was very kind and when I brought up any concerns, was veey reassuring. Nathan, the mechanic, was very quick but also helpful. I will be coming back and hopefully these two people can help me again. I noticed Brad worked extra hard: answering phones while helping customers, walking people to their cars, and walking through what was done. I feel like Brad went above and beyond and he should get a raise. The Salt Lake dealership is 10 times better than the Nissan one in Murray. Again, huge thank you to Brad and Nathan. If I can remember their names, it's because they did something right!

I had nothing but an amazing Experience with SLC Nissan. This is a late review but Sam and Troy receive the credit. My family and I were traveling cross country when my transmission went out. Sam took amazing care of me in helping me. My family and I only lost part of a day, not bad for a transmission. He was able to get me in first thing in the morning and Troy was able to do his magic and have my car up and running my 1pm and I was back on the road with my family by 2pm. I cant say enough good things about how they treated us. The best Nissan Dealership I have ever been to and wish I could always take my car to them. Excellent service!

I had an exceptional experience with the service and maintenance team for my car. The team was not only highly skilled and efficient but also incredibly friendly. Their warm and welcoming attitude made the whole process even more pleasant. What impressed me the most was their speed and efficiency in completing the necessary work on my car. I appreciated how quickly they were able to get my car back on the road without compromising on the quality of their work. Overall, I couldn't be happier with the service I received. I highly recommend their services to anyone in need of top-notch car maintenance and care.

I worked with Greta, and she was the best. She constantly communicated with me on the updates of the cars' arrival at the shop. She answered all of my questions and more. She explained everything to me that I needed to know about buying the car and the details of the car. I would recommend her to anyone looking to by a Nissan vehicle. The experience with her was excellent and she made me so excited to drive a Nissan for the first time. If I could give her a raise or a bonus I definitely would. She was more than just a salesperson, she also became a friend. 100/100!!!

This is the second time I've used Ken Garff Nissan in Salt Lake City to buy a vehicle. Greta, my most favorite salesperson, was wonderful and knowledgeable. I bought both of my vehicles from Greta! The process was painless and forthright. I didn't feel pressure to buy, although I really didn't need any, and I got exactly what I wanted! All my questions were answered. Every option was provided to me, and everything was explained in detail. Thank you so much for a "Second" great experience! Would most definitely recommend!

Michael (Sales Manager) used intimidation tactics and the threat of "bad credit" if we wanted to go to another dealership. He was unwilling to even negotiate the price at all and was fully willing to rip-off my mother in law and overcharge her for a vehicle. The second that I asked to negotiate prices and questioned what certain fees were for, he became very aggressive and told us to go to another dealership if we wanted to "waste our time and ding our credit over and over again". Horrible place and very aggressive.

We had a great experience buying our new Rogue. As soon as we arrived we were treated like family. Brendin our sales consultant was great and very knowledgeable. They were honest, professional and personable. We would like to thank Brendin Hamilton and Jason Juarez for being so great to us. We love our Rogue and would definitely recommend this team and location to my family and friends. Our experience surpassed any expectations we had. Thank you Happy Holidays

Colton and the Ken Garf Nissan team were incredibly outstanding in their customer service. Colton went above and beyond to make sure my car was good as new. Also provided me with a full explanation of what the issue was, and why it happened. I am definitely satisfied with their service and will be coming back to this service location from now on. I will also fully recommend this service location to all of my friends and family.

2/10 don't recommend I bought a car back in April of 2023, that had an air bag light on.. Paul of Nissan assured me the air bag light would be taken to be shut off after I purchased the car. It is now November of 2023 and Paul didn't hold up his end.. don't deal with men who can't hold their word. I wouldn't buy from here again and will not be recommending anyone to buy from here. I especially wouldn't buy from Paul.

I own a 1997 Nissan Pathfinder 3.3 L, 4x4, it has almost 230,000 miles on it. The past 3 months has been challenge to get it running right, after several attempts at other shops I finally got some help, mainly from Oliver in the service department. He went way above and beyond to get the problem taken care of, so, many many thanks Oliver, I'm sure I'll be back.

The team there was really great to work with! Harold, Sam, and Nick were extremely accommodating and helped me with what I really needed. I told everyone how I would recommend Ken Garff. I have always had a great experience with the service department as well. SLC KG truly brings the meaning of good customer service.

The recall was done right. The service was nice. I don't like the push to buy things I don't need and that are overpriced that I've had the previous 2 visits. I don't trust bringing my car here anymore, but it's my only option, so I don't have any other chance. I have a Leaf, it does not need oil change or filters.

Incredible team and dealership. Ken Garff stands behind every car new or used. excellent pricing and service unmatched by any other. I live in Colorado but its worth traveling for excellence. my sales consultant was Jesson Schear, with incredible knowledge of vehicles and an outstanding person to know.

Make sure you walk around your vehicle and count your lugnuts post tire rotation or brake work done here. I went to torque my lugnuts post tire rotation and I’m missing one. $480 and three hours there, you’d expect people to count to six or to tighten things correctly. Trust nobody’s work anymore.

Quentin and Colton were awesome! I was able to get tires ordered and installed within 3 days of inquiry! Super fast and super professional! Colton, Quentin and their team took excellent care of me and my vehicle. I couldn’t be more happy with the services provided! Thank you Colton and Quentin!

I received a video from my tech detailing the things that were needed and why which was very helpful. I did have to return the next day to have a bolt or washer replaced because my car had started leaking oil after the service, but they got it in quickly and took care of the issue fast.

Justin was my technician and got a recall complete quickly and was extremely through in the inspection. Colton helped me at the desk and knew what he was doing and built great rapport! They also did a complementary check on my car which I really appreciate. Will definitely be back!

our salesman Jesson Schear was super awesome! We felt really comfortable with him. We did not get the "car salesman" feel from him. He was very knowledgeable and very respectful. He made the experience great for us doing everything he could to make things work for us.

Fantastic, comprehensive service. Brad made this whole experience easy to understand and manage. Loved the video assessment sent to me showing all the codes that were coming up for the check engine light. Great knowing that we were getting an honest assessment.

My own work and that of two shops close to home were confident I had noise do to steering or suspension. Ya'll found a loose body mount and noise gone. It was a big relief for me to finally have the issue resolved and confidence in my purchase restored.

I responded to an email advertisement about trading in my leased 2021 Nissan for a new 2023 Nissan. David Suljic text me within minutes. I sent him a picture of my 2021 told him which 2023 I wanted, what my payment had to be at and had a

My wife and I bought a 2019 Ford Explorer XLT from the Ken Garff on West Temple. We drove all the way from Wyoming, and the experience couldn’t have been better! Tyler Ford, our sales guy was amazing. He was helpful, knowledgeable, and

This was our second stop, and we wish it were the first. Greta O'Brian was ready for us when we got there with the Frontier we wanted, and she walked us through everything from understanding the industry as it is now, to a thorough

These folks took good care of us. Jackson listened to what we needed and was very patient as we made our decision. They managed to find what we wanted and get it here quickly. I was very impressed and would recommend them highly.

Brad Isenhour and the mechanical service staff did an excellent job replacing my front control arms, alignment, brakes and oil change. I would definitely recommend them for any Nissan vehicle repair or maintenance services.

Great experience at this dealership. They really made sure I got the truck I needed. The process was longer than I thought but was worth the wait. I recommend buying here. Sales reps were good people. Melody helped me out

Melody was wonderful to work with from the start over the phone and she kept her promise on listening to me and helping me get the best deal. I would definitely recommend her to anyone looking for a vehicle.

It was really my Service rep Brad Isenhour. He is just awesome! He throughly reviewed my maintenance history and saved me over $600 on unnecessary service. 90,000 mile service in and out in under 2 hours.

The service dept. Is real good. My experiences have always been positive. They're pretty fast too. I was given more details on my vehicle with the video clips from the mechanic. thanks again, Richard

Got a second car from them in 11 years. They don't cheat on price like other Nissan dealer in a valley. All issues were addressed in my favor. Highly recommend doing business with them.

My AC failed as I traveled from California thru Nevada. By the time I reached Salt Lake City I was dizzy and faint. I made an appointment for service via your website.

My daughter bought a used car from here for $16,000. When we looked up the blue book value a couple of months later, it was less than $5,000. They ripped her off.

The staff were great! I brought the car in for a driver's side airbag recall and had to come in twice (once to check it, then to replace it) but not a biggie.

I located a new car on the lot. And was assisted in the purchase. Was able to do a lot of it remotely. My service representative Issac was very accommodating.

I recently purchased a used car from Ken Garff Nissan. My sales rep was Harold, who was friendly, knowledgeable, and not pushy. He