IF YOU ARE SEEKING A PROFESSIONAL, RESULTS DRIVEN, HONEST, RELIABLE & COMPETITIVE REAL ESTATE AGENCY - YOU WILL FIND THEM AT BHHS/KAY & Co/MARLER & MARLER. MY REFRESHINGLY EXCELLENT, EXCEPTIONAL & KNOWLEDGEABLE AGENT WAS GRACIELA LOVEDAY ... GREAT COMMUNICATION WAS THE KEY! During 21 years of Buying & Selling in the London Property Market I can confirm that BHHS/Kay & Co are THE BEST Real Estate Agency I have ever had the pleasure to deal with. The entire pre-Marketing procedure ran smoothly and BHHS immediately secured a steady stream of Viewings. Following each Viewing, I received proactive, regular and meaningful feedback without having to chase up. The positive differences between BHHS and other Agencies I had used previously was immediately obvious. Graciela Loveday (Gracie), who had recently joined the Kings Cross Team, called me to introduce herself and had the unique ability to make me feel that mine was the only property which really mattered and that she was going to ensure a highly satisfactory outcome ... she did not disappoint. Gracie positively encouraged the 'Dressing/Staging' of the property, which made ALL the difference and presented me with two above Market Value Offers during the next set of Viewings! Gracie is an Agent who is absolutely exceptional in her understanding of the Clients' Needs. Too many times, across London over the decades, I have met with many Agents who have sadly 'excelled at failing on the basics' (good communication skills) - and who :- 1) do not return calls 2) are late replying to emails 3) do not apply due diligence and sufficient attention to detail 4) do not 'listen and hear' the Client (- there is a difference!) 5) can be patronising and make misplaced assumptions 6) do not appear to work in the best interests of their paying Client 7) over promise and under deliver 8) treat you as 'within a cast of thousands' rather than as an individual Client 9) disappoint - at every level Throughout every interaction, Gracie worked hard to earn my trust and confidence as a Client, whilst her actions appeared 'effortless' as she is such a consummate professional! Gracie was genuinely enthusiastic, experienced, hard working and accessible. She demonstrated unquestionable integrity, and harnessed her extensive local knowledge to discuss, guide, recommend and advise, providing extremely sound counsel throughout the transaction. She has a refreshing, proactive, adaptable and reliable approach and is super efficient. She demonstrated a unique flexibility and ALWAYS put the Client first, which made BHHS / Kay & Co instantly feel very different when compared with the many Agencies I have interacted with in the past. Gracie possessed the perfect balance when working between the Vendor and the Buyer and this was evidenced on a number of occasions throughout the transaction. Gracie is sincere, genuine, co-operative and thoughtful in her actions and demonstrated acute business acumen when dealing with all parties. Gracie demonstrated exceptional levels of emotional intelligence and self awareness, coupled with excellent listening skills, characteristics which are absolutely key to success within such a competitive Industry. She truly knows how to accurately manage people, their perceptions and aspirations, and is definitely a 'Team Player'. Gracie is an Exceptional Ambassador for the Company BHHS/Kay & Co. and, after previous experiences, I was relieved to deal with someone of her extremely high, yet understated, calibre. The BHHS/Kay & Co. Office at 6 Pancras Square provided a professional and experienced Team and their service throughout this transaction has been exceptional and refreshing. I would strongly recommend this Company (and of course Graciela Loveday!) if you are seeking a Real Estate Agency who are simply the best at everything they do. I would not hesitate to utilise their services in the future - they know how to achieve great results and they truly listen to their Clients - both Buyers and Sellers!

Buying (or selling) a property in London can be an extremely frustrating process. I have been searching for over a year and I had a lot of reservations against London real agents after tens of viewings and one purchase cancelled right before the exchange (vendor changed mind in last minute), previously. In such a market, Gracie is a gem. I worked with Gracie for a flat in Angel, as a buyer. From start to end, Gracie was very responsive and constructive. This makes a huge difference in keeping everyone on track and closing a transaction on time. She was very helpful, not only for the process but also for each and every additional visit request I had, so we could solve issues that were raised during the survey. There were times I found her protective of the vendor, but I think this is understandable, and most importantly she kept balance very well and managed expectations successfully. Simply, she managed the process very professionally. You're either a seller or buyer, I think you're in good hands with Gracie. A big thanks to her and BHHS.

I recently had the pleasure of working with the outstanding team at Berkshire Hathaway’s Kings Cross office, and I couldn’t be more impressed with the level of service and professionalism they provided. At first, Sara connected me with Victor, Victor went above and beyond, guiding me through the process of viewing multiple properties. His dedication to understanding my needs and ensuring I found the perfect fit was truly commendable. Sara ahmed…an absolute gem at Berkshire Hathaway. Sara not only possesses extensive knowledge about the properties but also has a unique ability to make the decision making process both seamless and enjoyable. Her genuine care and thoughtful guidance were instrumental in sparking my interest in Berkshire Hathaway properties. I would absolutely recommend this office to anyone, not just a property but an enriching experience guided by professionals who truly care.

I have been thoroughly pleased with all my dealings with Berkshire Hathaway HomeServices and I have no hesitation in recommending them as an Estate Agent, and their Sales Manager Graciela Loveday in particular. We had a very long, very difficult and very involved sale process involving a leashold property and recent government changes to leasehold legislation, but Gracie was utterly persistent, proactive and tenacious throughout the protracted sale process to 'get things done', with great ideas, such as 'virtually' dressing the empty apartment; indeed I think it's fair to say the sale might not have happened but for Gracie's proactiveness and persistent chasing of all parties involved! She also 'went above and beyond' with things like obtaining meter readings for me (as I was at the opposite end of the country to the property being sold). Greatly appreciated and highly recommended!

Terrible agency with a revolving door of staff that fail to do the basic requirements of any agency. For starters, their apartments are in horrendous shape and they don't really care about the quality of the flats they let out. If you have any repair or maintenance issues, just forget about it because they will take months to resolve an issue (if they ever do). They are horrible at communicating with landlords. Tenants are left with paying for repairs themselves. They will bully you into thinking that you deserve not even the most basic requirements (lighting or heating not working? not their problem). They are unprofessional and disgusting to work with. Their entire M.O. is trying to swindle tenants and keep their landlords clueless about how poorly they are mismanaging their flats. Think twice before you sign on to your next flat. I wish I had.

In a nutshell, an outstanding service provided by Alex at Berkshire Hathaway. From the start, Alex succeeded in finding me several outstanding options when no other agent could, a testament to the great care and attention to detail he provides for his clients. His professional, friendly approach made searching for a property in London a stress-free pleasure, and along the way he always made sure that my property hunt was personalised so that it met all my needs. On top of this, he was more than happy to advise on life in London, provide useful tips and help introduce you to the city better than anyone else. Unlike other agents, Alex actually paid great interest in what I was looking for and delivered one of the best experiences I have had looking for a property! I wouldn't hesitate to recommend Alex, you needn't look further!

A Big Thank You to Tiffany at Berkshire Hathaway in King's Cross! I want to express my gratitude to Tiffany at Berkshire Hathaway Home Services in King's Cross. From the moment I decided to make an offer on a property on Caledonian Road, Tiffany provided excellent customer service and made the whole process a breeze. Tiffany was not only nice but also great at keeping me informed throughout. She promptly addressed any questions I had, making the entire experience smooth and stress-free. Her attention to detail and proactive approach were impressive. The completion of the purchase was efficient, and Tiffany's dedication was evident throughout. I highly recommend Tiffany to anyone looking for a positive and hassle-free real estate experience. Thank you, Tiffany, for your outstanding service!

We contacted Berkshire Hathaway HomeServices because they had successfully sold a house a few doors away. I admit that we were very curious because the house sale was very successful. We were not disappointed. Gracie Loveday is everything that one can expect from a successful estate agent. She is professional and very fast - all questions were answered and it was possible to reach her at all times - even when she was on holiday! She even recommended a very good solicitor - whom we engaged after we had had problems with our first solicitor. We were very pleased with her choice. Gracie helped us with whatever questions we had and calmed down all nerves when we thought that things were going wrong. I too would not hesitate in recommending her and BHHS to sell a house.

The sales manager Gracie is superb! We have had a few changes of minds, due to the fluctuations of GBP and our own circumstances. After Gracie got us an offer over a year ago, we had to let go and she respected it graciously. When she checked in again, we had to increase the price due to GBP drop, and she tried her best to market the apartment, keeping us updated regularly. There were not many viewings, so our tenants did not complain - I suppose she filtered the qualifying buyers well. Eventually an offer was secured, but had some hiccups and the sale nearly fell through. However, she helped us all along to work it out with the buyer. Totally professional, efficient and effective. Such a breeze to communicate and work with her! Highly recommended!

The plaudits and positive comments on the reviews below are all ones which I strongly support. Both Graciela Loveday and Tiffany Fieldman were quite excellent in dealing with the sale of my flat. They were both very professional, knowledgeable of the market, and very good at keeping me regularly updated. I was impressed with the number of prospective buyers they managed to have to come and view the property. From 'offer to completion' was just 12 weeks, and both Gracie and Tiffany worked hard behind the scenes to ensuring good communication between buyer and solicitors, and overcoming some obstacles and possible delays. Well done to both as good professional team. I recommend their skills and expertise.

My partner and I recently purchased a flat in London, where Lucy Gadsby of Berkshire Hathaway HomeServices Kay & Co was the agent assisting our transaction. She had been looking after our transaction conscientiously and extremely responsive throughout. While the purchase was complicated by the fact that my partner and I are overseas purchasers and have taken out an international loan/mortgage facility, Lucy has acted as an efficient point of contact among parties and monitored the progress of the transaction closely and tirelessly. We are truly impressed by her dedication and we without any reservation recommend Lucy and Berkshire Hathaway HomeServices Kay & Co. to all buyers and sellers.

Gracie , assisted by Tiffany went through a range of obstacles to sell our property. We had issues with a number of unreliable/ unscrupulous buyers . Throughout this long period, Gracie remained positive and energetic and consistently outperformed other agents we brought in by a wide margin (viewings and great communication) The actual sale was delayed with continuous and frivolous questions by the buyers solicitors. Gracie and Tiffany patiently assisted both sides to enable the sale to finally go ahead. Gracie is a true professional and possesses something lacking in many agents - integrity.

Gracie supported us brilliantly through the recent sale of our property in De Beauvoir. We had previously dealt with Gracie when buying the property in 2013 and, having been so impressed with her calm, honest and measured approach, we reached out to her earlier this year when we decided to sell. It felt like the obvious option given her knowledge of the property, area and, most importantly, her expertise and professionalism. The decision was definitely the right one. We had a strong pipeline of viewings and a successful outcome, We couldn't recommend Gracie highly enough.

One hears of so many dispiriting experiences with estate agents that my own with Kay & Co was a revelation. Charlotte Legge-Beale and Jack Bateman could not have been more energetic, solicitous, thoughtful, intelligent, good-humoured and genial. Their care and attention has been enduring and never lifted after the sale of my home was completed, as one night expect. I would not hesitate to seek their help in finding me a new home and shall recommend them heartily to anyone thinking of selling their property.

The St Pancras team have been immensely helpful on both rental and sales issues over the past 12 months. We completed the sale of our flat in early February in a tricky market. Their advice was precise helpful and ultimately successful, and they supported us through the inevitable snags of the sales process, including the beginnings of the virus epidemic in China - efficiently and with a smile. They are also to be congratulated on their efforts to support the local community during the current crisis.

Highly unprofessional, failed to do the basics of letting out a flat that is not up to specifications including a false EPC registry. There are plenty of managed services and letting agencies in London that are quality - unfortunately Berkshire Hathaway in London has fallen off a cliff when it comes to quality and service. Terrible service "managers" who don't understand the level of customer service that the BH name carries in other jurisdictions. Avoid at all costs.

Gracie has been fantastic. Offer and ask were initially far apart, Gracie spent the time needed to give all parties the right information and perspectives to agree the deal. The transaction was then complicated and long, Gracie stuck with it, helping tackle challenges with solicitors, managing agents, surveyors, missing documents and even missing keys. It has been a pleasure to work with Gracie on this and I couldn't recommend her more highly - thank you Gracie.

A professional agency with truly dedicated staff, Lucy handled the sale of my apartment in Kings Cross - after finding us a buyer within 5 weeks, she was always on hand to speak to offering professional advice and ensuring the sale was progressing well. The sale ended up being fairly complicated - Lucy went above and beyond, liaising with Conveyencer's on both sides directly and helping to resolve issues to ensure we exchanged within our set timeframe.

I had the pleasure of working with Tiffany, and I can confidently say she is the best estate agent in London! Tiffany made the process of buying a property a breeze with her exceptional skills and unwavering commitment.What impressed me most about Tiffany was her genuine care for her clients. She took the time to understand my preferences and priorities, ensuring that every property we explored aligned with my vision.

Gracie is super efficient, always professional and completely reliable. She responded to all my calls, kept us all calm throughout the precarious process and did so with good humour and intelligence. She is very empathetic and went above and beyond her responsibilities to ensure everyone in the chain was well informed and reassured. Gracie gets things done and we were all very grateful. Thank you

Highly recommended. Professional and personal service. Tiffany was a joy to deal with. Honest and professional helped me narrow down my search. Gracie was super helpful too. A really good experience if you are looking for a real estate agency in King’s Cross that have terrific after sales service too. These two ladies can help your property search be an excellent experience. Thank you ladies

I recently sold my flat in Kings Cross through Kay and Co and found Charlotte and her team to be very professional to work with and made the whole process as easy as it could be. They were really proactive and kept me constantly updated throughout the process, which sadly had not been my experience with other agents. I have no hesitation in recommending them.

From start to finish the letting of my property was superb. Got the job done in 2 weeks with a great deal of personal care. I have been v impressed with both Charlotte & Jack. Jack who let me flat was great. Both are a credit to this company who I would highly recommend to use if your looking to rent, buy or sell in the Kings Cross area.

Proffesional services and very nice people who are ready to help you with your qestions, show neighborhood and facilities around, arrange plumber or other help if you need with really quick respond. Compared to other bigger agences (I had Knight Frank before which I wouldn't recomend to anyone) this company is really customer-oriented.

I'd like to thank Charlotte, Jack and their colleagues for managing the sale of my flat in Kings Cross. This was a difficult market and the whole process, from informing me of viewings and providing subsequent feedback through to overseeing the actual purchase process was handled professionally, courteously and in a timely fashion.

We found Charlotte Legge Beale at Berkshire Hathaway very helpful and proactive in our purchase of a flat. We have used Berkshire Hathaway again for the purchase of a flat and we found Graciela Loveday to also be incredibly helpful and proactive in resolving several issues - she was always available and responsive.

I have recently dealt with Tiffany, placing an offer for one of the properties advertised. She was very nice, providing a great communication through the process and overall a great customer service. Really pleased overall with my experience even though the deal didn’t go as planned.

Great company, easy to deal with. Jack was very flexible to arrange multiple viewings on a flat (including Sunday, which many agents can't accommodate). Ended up renting the flat while spending time in London, Kay & Co team have been great to help with questions etc

Victor is the best agent I encountered in the property search so far. He’s incredibly professional and responsive, and the properties he recommend are to the best standards. He made sure he understand what we need and found properties that fit them. Go for Victor!

Gracie Loveday showed both efficiency and kindness far beyond what could have been expected in helping us to sell our London flat . And she has subsequently shown us further kindness in matters quite outside her business role. I cannot recommend her too highly.

We had the pleasure of Graciela acting on our behalf in selling our flat in Ice Wharf. She was both professional and encouraging during the process. I would thoroughly recommend Gracie and Berkshire Hathaway if you want an Estate Agent in Kings Cross.

Jack gave us excellent service from day 1. He was proactive, personable and knowledgable. He gave us the best advice at all times and helped us navigate our first experience as landlord. Very professional and a pleasure to deal with. Richard and Emma

Gracie was a pleasure to work with during our recent purchase. She is super-knowledgeable about the Kings Cross district - way ahead of the other agents we had dealings with. Plus she was always pleasant, efficient and reliable. Top marks!

I knew when I first spoke to Gracie that the sale of my property was in good hands. She has been tenacious, determined and thoroughly professional right from the start. I would not hesitate in recommending her and BHHS to sell a property

Charlotte and Lucy were always incredibly knowledgeable and friendly. They were also always very patient and happy to do as much as they could to help. They made my first experience of buying property as stress free as buying can be!

Worked with Victor who was a true professional! Never rushed us in our property search and was very very helpful and forthcoming! If you ever need an agent to help you find a property in London don’t look further than Victor.

Kay & co were a pleasure to do business with. Jack quickly understood our requirements, helped us find the right property without any hard sell and handled our ultimate purchase extremely professionally and efficiently.

Helpful for foreigners. It was my first time to live in UK, and thus I was very anxious about that. Kay and Co helped me. The company kindly try to offer you a suitable flat or house, taking your context seriously.

Our property sale was very protracted by the buyer but we got there in the end, not least because of Gracie standing by us all the way and helping put in place some extra incentives to get the buyer over the line.

Victor understood my schedule and was working overtime for my needs. Highly client focused and professional, he came to drop off my keys away from the office and I highly praise his work ethic and commitement

Tiffany helped us so much in the purchase of my flat, she went above and beyond and took the time to answer all my questions! It’s been a long prosses but her and Gracie have been a great support throughout.

Our agent Charlotte is super efficient and helpful. She helped me find my dream apartment in King’s Cross. She was great to negotiate the best terms for me and always responded to my enquiries quickly.

From start to finish Gracie was on comms keeping me up to speed with interest and inspections. She even went the extra mile and changed the batteries in the smoke alarms. An all round great service.

Victor helped me with apartment hunting. He was very communicative and approachable. He was also reliable and continuously gave me new offers and places to look at. Would definitely recommend.

Been working with Tiffany Feldman and she is very professional. She reply’s back quickly and offers ideas for new places proactively. Very pleased with her customer service!

Excellent experience and the fastest completion on a property ever with Graciela Loveday and Berkshire Hathaway. Very professional and helpful. I would recommend them 100%

Victor was extremely helpful in my search for a property, and understood exactly what I was looking for! I’m really happy with the service provided by him.

Very good experience using Kay & Co to sell my flat. Charlotte and Jack were extremely helpful and professional and I would highly recommend them.

Victor is an exceptional person to deal with. He always has the best room for the right budget and is transparent about what we are going to see.

Gracie was very helpful and responsive. She demonstrates a high level of professionalism and dedication. It's a great pleasure working with her.

We had a highly professional and dedicated service from Charlotte, who saw us through a difficult transaction at a different time in the market.

I had very good experience with Kay and Co King cross. They let out my apartment in a very efficient and professional way.

Gracie , was excellent throughout the whole process , even post completion and made our property purchase see seamless !

Very professional organisation. Responsive and friendly. Excellent network of potential buyers and sellers.

Victor is a very professional and helpful agent. It was a real pleasure to work with him.

Jack in the office has been brilliant to deal with and helpful at every step of the way

Efficient and caring, jack gave me great help in the process of renting a house.

Due diligence completed on high end estate agents, website, easy to navigate.

Victor was so help, knowledgeable and accommodating to my changing schedule

Efficient, proactive, absolute joy to work with! I Would Highly recommend!

Rented via Kay & Co, would strongly recommend

great service! would highly recommend

Great service! Quick and professional

Good experience, very professional

Accept my endless gratitude

Consistently excellent