Terribly rude service on Friday Nov 18th. We are in Kingston on a college tour for our young adult. Family went in to purchase product and left feeling like criminals. Extremely embarrassed how we were spoken to in an extremely busy store. Our family stopped into purchase beverages…long story short. You are right with asking for ID, however there is a way to speak to customers and let them know in a professional manner regarding carrying purchases for adults when you are 18. Father and young adult refused at cash because daughter touched cooler for 10 seconds while father grabbed basket. We understand and apologized. Mother went in after to purchase product and refused at cash as well. Shame on you for making me feel this way. I’m sure there is a better way to deal with this scenario. We travelled along way to look at colleges in Kingston. You put a terrible taste in our mouth regarding your customer service. My husband and daughter might have made a mistake but the way I was treated is unacceptable. I didn’t go with them the first time. Learn some customer service!! Princess street lcbo

Only because of one staffs tone of language. There was a fat young lady with specs . I felt her tone of language was rude and arrogant towards us. I bought 3 tin beers and because of cold I gave one of them to my cousin who was with me at that time. Because of the cold, one beer was in his hands, and unfortunately he did not have a physical ID ( he is 25 years old) to show. But it was for me and I was paying the money.But she did not give us one beer which wan his hands only because he hold it. I can understand that but he told it in a tone that was rude and arrogant. It is not good for a front deskor billing person especially in a country like Canada. To be frank I was a daily customer there and I don't want to go there again. Thank you

Terrible experience!! Manager Allison was verbally abusing an employee who was calling another store to confirm stock before we drove there! We did not get served and the poor cashier who was being yelled at had paper snatched from her hand. That manager should not be running a store. I feel so bad for those poor staff who are forced to work for such a bully who would be so abusive to staff, and in public no less! Time for a change in management at that location so staff can do their job without being harrassed. The bully also inconvenienced us, wasted the time of the employee at the other location who was checking stock there, and then prevented us from getting the info on the product we needed. Terrible

I usually go to the LCBO on Armstrong because the customer service is always exceptional. Today, i stopped in & the tall young man with reddish brown hair decided to put 12 cans into a single paper bag. Inevitably the bag ripped in the parking lot and I lost 3 beverages I just paid for. Absolutely livid. I expected that staff were TRAINED on how to handle and package the merchandise. Safe to say, your staff don't seem to care. You can find my leaking cans in the lawn at the back of your parking lot. Happy Friday.

The worst experience I’ve ever had at a liquor store. I went in with my brother because he wanted to stop in as we were out shopping and it isn’t safe for me to walk home alone at night. The security guard followed us around the store the entire time, the manager walked by to watch us, another supervisor asked the cashier to check my ID and then the security guard proceeded to be yell at my brother that he was buying alcohol for a minor. Never have I experienced this before, the blatant rudeness and disrespect.

Visited on a Friday afternoon, around 4 PM. The staff person that helped me find the products that I was looking for was helpful. Unfortunately, only 1 checkout was manned. I was 7th in line. When I asked if another could be opened, I was informed that someone was coming. 5 minutes later, when I asked again, was again informed that someone was coming even though the person at the checkout counter did not query anyone. On a busy Friday afternoon, you can't have only 1 opened checkout!

This location always appears to be very well stocked and I have always had a good experience with the staff members. Today I decided to write a review because I just had another excellent experience. I was looking at a specific brand of cider but only saw one flavour. The staff member saw that I was looking at the cider, asked me if I was looking for the original flavour (I was) and ran into the back to grab it for me. She was so kind and helpful!

Lady at the counter can't do the simplest of math she looks to intoxicated to be working then the security guard sits there hovering over your shoulder because he's so board an has nothing to do definitely will not be coming back to this one me an my brother took our money to the one across from basics it's very nice there and it has a very good set of employees I don't recommend coming to this one tho any other one is a better choice.

My go to for spirits :) staff there are friendly and very helpful. I go here all the time because im basically a regular and they know who i am. I get alot of other places asking for i.d when i am 37 years old. Some say its a compliment but when im refused service because i look 21?! Its disappointing, but here they know im of age so im always able to purchase my spirits for my get togethers :) great job staff! Keep it up!

Very rude stafff. I went there before many time never felt that. But new staff i just went there today 17 feb 2022. Lady working there was so rude have no sense of talking to someone. And make comment on my nationality that i am idiot indian. It was rude and racist. I will never come back to this place. Go to LCBO located on midland they are really good as compared to this one. So racist

This location has incredibly helpful staff! Particularly Denelle and Cole who both went out of their way to spend extra time trying to help me find what I was looking for. Cole has an expansive knowledge of wines and went the extra mile to help me and make suggestions. VERY good experience at this store.

This location has ample parking, and the staff was more than happy to check the supplies that were just arriving to find product I was looking for. The store is a short distance from the Kingston center transit hub, making traveling to and from without a car convenient as well.

The Princess and Concession location in Kingston is smaller than the two other sites I usually go to, but not the smallest one I've been to. Selection is limited as a result. It feels like it should be replaced with a more current designed facility.

Most have what you want, but have to shop from one to the other, as they all don't have the same selection. BTW Can't understand why they stopped providing the paper bags to carry out your shop. With the amount of tax we pay on all these products,

Show up at the same time as about 10 other people that I let walk in before me at 5:55 get to the door and it’s locked as the old lady locks it in my face because it’s now 6. I can still see customers inside and they refused to let me in to

I went here at approximately 6pm on November 17th, 2021, and a female cashier with glasses served me. I used my laminated indigenous status card (directly from my reserve) as a federal piece of ID. She then said “hmm” as though questioning

Went in with friends to buy a bottle for myself, however she refused to continue with the purchase stating that all people present must show ID. I have smart serve certification and in the last 6 years that I have been of legal age I have

I was with a friend while he was doing Instacart. I do it very often and visit several liquor stores and all they ask for at checkout is his id and since it is an Instacart order it was not even for us. They made us cancel the order and

Hi my name is cindy, I went to this location and the woman at the cash was extremely rude. I asked to speak to the manager but apparently he was unavailable. Customer service is important and moving forward I will never come to this

Great selection, and even better customer service. I was looking for a specific cherry kirsch - Seyringer SchlossBrande Kirsch Likor - and a wonderful employee located several LCBO locations that I could find this specific liqueur.

Not bad at at all. Recently they changed their beer selection and have more big names breweries compared to micro breweries local and far which was disappointing. Always a line up there but what LCBO isn't.

Almost always has what I'm looking for, and the staff are really nice and knowledgeable. It could use a bigger selection of craft beer, though they have been expanding their selection which is awesome.

Good collection of beers, wines and other liquor. Friendly staff who are welcome to questions. If you’re a big beer person, I’d rather you go to beer store. But got liquor, this is great!

Employees are kind, always have stock of what you’re looking for! This location often has samples to try, and the lines are quick. I’m not usually in the store longer than 10 minutes.

This is LCBO on Midland nice staff and sales were good when I promoted the Good Natured Crisp Chardonnay and Also Merlot Gamay Noir great Saturday Nov 26 black Friday sales

Friendly staff and nice location. There is almost always somebody outside Pan handling for money or alcohol, other than that though it's a good spot with decent selection.

Very kind staff and large selection. One of the employees spent about 15 minutes helping me choose different drinks to try and made it an amazing experience! Thank you.

Reno's being done on the inside. Not a bad selection in their trailer. If you don't find what you're looking for they're more than happy to get it from inside.

Couldn't find a few things and staff were more than happy to help find what I was looking for. Super nice and friendly, and the store was well stocked .

The store needs some refreshing and a line up even though was a week day all down the aisle I was wanting to browse which was awkward.

Visited during holidays . But just one cashier was working she was nice . But they needed more cashiers . Cuse the line up got long

Who doesn't love this place. However the staff at this location always seem so much happier then other locations around town.

Great selection and better staff. The only bad part was faulty cold shot cans which is the manufacture error

It's a LCBO..... don't know what else to say. The homeless people out front don't bother you tho.! …

Wonderful staff, and a wide selection. If they don't have it, you can ask them to order it in!

Josh is a good wine for diabetics to have!! Thx to the staff for helping me locate it..

getting real sick of waiting in line at the back of the store with one cashier

Great selection and staff are always knowledgeable and friendly.

Quick in and out...had everything I needed

My drink of choice was always in stock.