Leroy Merlin in Little Falls have once again bought my project to a stand still, costing me unnecessary R1000's extra to fix a problem caused solely due to bad cusromer advice and incompetence concerning product knowledge! Sure Leroy Merlin does have a massive range of everything you'll need for a home improvement or DIY project, just make sure to do your own research on which product will be the most suitable to your application before you get to the store!! A staff member assured me that I could only use a certain adhesive to install a new focal wall using wood finish panels, also bought from them for R4200! This quick gripping adhesive was the most expensive on the shelf, costing me around R1500, now after only 2 weeks since installation, most of the panels are falling off the wall and need to be re-installed with the correct adhesive that will stick to these panels without becoming brittle! This is now costing me extra time and money to rectify, which could have been avoided with adequate staff training! I am not impressed at all !!

Visited the Little falls branch to purchase 2 light pendants for my office. The sales person assisted and we found that the light I wanted needed the connection cord to be purchased separately. I specifically asked about the one chosen if it would fit with the light fitting and was assured that yes, it would. Naturally when the electrician came to fit we discovered that the cord did not go with/did not fit with the actual light!!! This is a complete waste of time and will now cost me extra as I have to go back to the store for a refund PLUS I still have to pay the electrician for an extra call out when I get another light IMPORTANT UPDATE: Leroy Merlin reached out to me the next day - Maria called and spent a lot of time understanding my issue and finding ways to resolve it. It was a most pleasant experience to have this efficient, friendly and effective level of customer service! The defective items were replaced and delivered to my house. Maria was great at resolving this issue and helping me out with this! Thank you!!!

Charles @ LeroyMerlin Little falls not only kept his promise to contact me when the goods I was looking for arrived but also answered all my questions and helped with all the paperwork so I could just come and pay and have it delivered This is service and I can honestly say that is not something that happens often these days. Well done Charles and thank you so much! Well update - after the initial "WOW" factor - I asked that this product be delivered which they said can be done and it would be delivered .... this has still not happened and no update or calls are made to give me feedback - if you provide a service even if it is a 3rd party you should ensure that you stick to your commitments.... even though Leroy did not drop the ball they are the ones appointing the 3rd party courier who clearly do not care hence my feeling Leroy do not care

Definitely worth going to this store over any other hardware store including builders warehouse and Chamberlins! This store provides a vast amount of products from kitchen to bedroom to lounge to bathroom, almost if not all materials required to build a house. With amazing finishes and extras all at a (AFFORDABLE PRICES) The pricing is what makes Leroy Merlin the place to go as it's much better priced than builders warehouse and Chamberlins and all other hardware stores. It also has a mugg and bean on the move inside! Absolutely brilliant. I would recommend this store The staff are absolutely fantastic, so friendly and so excited to help! They have a good checkout service too!

Leroy Merlin provided an exemplary service, and it is noteworthy to express my profound satisfaction, particularly in light of the exceptional assistance rendered by the distinguished individual, Thato. Her commitment to ensuring my needs were not only met but exceeded, showcased a level of dedication that truly distinguishes Leroy Merlin. The attention to detail and the genuine care demonstrated by Thato were not only commendable but left an indelible mark, elevating my overall impression of the establishment. In a world where exceptional customer service is a rare gem, Leroy Merlin, embodied through the efforts of Thato, stands as a beacon of excellence.

More than two weeks ago we ordered tiles that should have been delivered by Monday the 21st. When I called, your team said there had been a problem with the delivery and eventually confirmed that they would be delivered on the 24th. The next morning, I got an email saying the order was cancelled. I have not received any refund for the R5k+ that was paid to you three weeks ago and you have failed to deliver any product or service. The Consumer Protection Act also allows me to claim interest on these funds for the time they have been held. Promises that a Manager would call me have not been fulfilled. Your service is appalling. Order #000356864 - 311162

A bad customer service experience turned into a great experience by going the extra mile. Their online shop malfunctioned leading me to lose out on a clearance deal (electric planer) in spite of me paying for it successfully and initially the (phone) support staff were not helpful to resolve the problem. But Boitumelo, corresponding purely via email, took up my cause and, to cut a long story short, Little Falls Leroy Merlin sent me an alternative electric planer (since the one I bought was discontinued) which cost three times as much as I paid at no extra cost. I will be buying from Leroy Merlin again and will encourage others to do so.

Finally, a home decor that can give Builders warehouse a run fir it's money. The store is well stocked with all your home decor needs, some items are cheaper and some item is more expensive then Builders Warehouse, but now as South Africans, we have more choice as to where we want to spend our money. Because of Builders Warehouse being so long in the South African market, and South Africans being so brand conscious, I think is going take a while for Leroy Merlin to become a household name amongst the South African house. But never the less still a great store to go and check out, I know I will

1. Well i am a big Leroy Merlin supporter and fan so i will try and be impartial. 2. Visited the Little Falls branch paint division this time it was a Friday and there were two assistants on duty. 3. They work fast and gave good advice on everything i enquired about. 4. The female assistant did the effort to physically open the 2 x paints i was interested in and showed me the difference between quick dry and normal gloss enamel. 5. The only thing i can say needs some input is the check out, not to friendly. 6. And must mention the Mugg and Bean inside the shop for some great coffee ☕️

It was a terrible experience. We ordered five doors online and they were delivered. However, one of the doors had a hole in it so we asked for it to be replaced. We have been waiting four days now for one door to be collected and another to be delivered. I was at the store yesterday and they promised to call me back. I am still waiting for the call so I went to the store again today. The person assisting me was unfortunately not very helpful and indicated that they can’t connect to the online store and can’t help me. I will never make an online purchase again.

Little falls branch customer service is pathetic. Order no 319037 refers. I purchased this order on Thursday 2 November in store. It was supposed to be delivered yesterday but was not. No communication was received as to why it was not delivered. I phoned numerous times but no joy.I have already arranged for a contractor to install the doors today which is costing me extra money as he cannot do anything without the doors. I need the items Today. Please assist. I am extremely unhappy about the service from Leroy Merlin. Joyce de Beer

It is by far the worst customer experience I've ever had. Do not use their delivery facility and make sure that whatever you order is in the shop so that you can take it with you. They string you along for days and at the end of the day you will have to fetch the goods yourself(if they even have it). Leroy Merlin as cost my contractor and I delays and extra money. Rather go somewhere else. They have since delivered my missing goods, I've updated my rating accordingly.

What an excellent store. The staff are educated and really helpful. In comparison to the average hardware store in South Africa they really shoot the lights out. The store is clean and the stock is regularly updated with and amazing variety. There is a Mugg and Bean located at the front of the store if you are tired and would like to grab something to eat. The prices are possibly a tad more expensive than other hardware stores, but the variety is much better.

Wide variety of home decor stuff and priced quite competitive. Is definitely worth a visit when you plan to beautify your home. Weekends are usually busy like any other store however, the thing I liked the most about them is the scan and pay option. Choose the item you wanna buy, go to their website and choose the scan and pay option to pay using your cellphone. How better can it get when you can avoid the lengthy queues and all that stress??

Very unhappy customer. We came to buy frosted glasses (which also clearly indicated on the receipt and quotation, we got home to a CLEAR GLASS, after travelling a long distance, now we have to drive back again to get this matter fixed? Inconvenience is an understatement in this regard. Please have this matter sorted because this is unacceptable that people don’t pay close attention like it. Where else can we escalate this matter please.

I am a regular shopper at this store, and it has become my go-to place for all my home DIY projects and household needs. Their pricing is fantastic, offering great value for the products I purchase. The staff is always friendly, knowledgeable, and willing to assist, making my shopping experience even more enjoyable. I highly recommend this store to anyone looking for a one-stop-shop for home improvement and household items.

Bought tiles from them Monday and after more than half an hour waiting at dispatch I was told there suddenly is no stock. I was then promised delivery by the manager the next day which 2 days later I'm still waiting for and conveniently the manager is now on leave. Been told the store now has stock so heading there to go fetch it myself. Let's see how this plays out as no longer expecting much from them

Hi. I visited this store on Saturday, I spent alot of money at this store, terrible service, not efficient at all. I waited for my order at collection point for almost 2 hours. The tiles were wrapped and a cheap security tape, it wasn't even boxed. Very unprofessional and utterly disgusted. Find pics attached!!! Dont waste ur money and time here, builders warehouse is cheaper and more efficient!

Ordered online. Goods arrived damaged. Didn't accept the delivery. Have been on the phone nearly every day. The call centre is a joke. All promises of someone calling back are lies. Speak to one person one day and guaranteed that person is off the next day. My order is over 2 weeks late and we need it for a preschool Xmas Present Project. I see big disappointments on the horizon.

Zero Stars...Very frustrating to go to a store after confirming that there was stock on the website, to not have any customer service, as employees avoid you at every chance they get. Eventually found someone who confirmed that there is stock on the system but they couldn't find the tiles. Disappointing and not the first time to experience bad service from you guys.

Excellent Customer Service! I mostly shop at Little Falls and recently bought several aluminium doors, on different days, with an exceptional customer service from Tsholofelo The willingness to assist, guide me through the process, suggested other deals on promotion, great listening skills, and mostly knowledgeable about the products. The Best Service!

Purchased online. Never got delivery! The staff in store says they sell stuff online at leroy merlin but stock us actually not theirs but another companies that will deliver! Think Leroy Merlin is scamming people online! The other company doesn't exist online . We have been to store and phoned and emailed and no one can assist. Do NOT BUY FROM LEROY MERLIN .

THE STORE IS NOT THE PROBLEM, THE CALL CENTRE IS A PROBLEM IN THIS DAY AND AGE OF CELL PHONES TO BATTLE TO GET TO SPEAK TO AN AGENT AND THEN SHE PUTS YOU ON HOLD WITH ENDLESS MUSIC PLAYING, UNTIL THE LINE GOES DEAD. WHEN ALL I WANTED TO KNOW DOES THE STORE HAVE STOCK OF AN ITEM I WANTED. THE DAYS OF A PHONE CALL BEING INSWERED AND ASSISTANCE GIVEN ARE OVER.

Shocking to try and reach anyone or any feedback in the store on a delayed delivery. Go round in circles for days, do not receive feedback, constantly get disconnected. Still waiting for a delivery due to have happened yesterday. Lucky if I'm to receive it tomorrow and I have contractors on site tomorrow for the installation. Disappointing.

Can a human please answer the phone?!!! You have a completely automated phone system that doesn't allow for a customer to ask a question and get a prompt answer. I have bought a toilet from you and the top flush component is too large for the hole in the cistern lid. It's 20 December 2023, 16h14. Let's see how long before i get a response.

Their systems and processes are useless. I placed 2 orders and both were short delivered. Every time I phone the call centre they ask me what items are outstanding. Then I hear the same story about no stock and we will order. If they don’t even have a record of what is short delivered how are they going to allocate stock when it arrives???

This store service is really unacceptable. No guys able to help. The queue at the back has more than one till, more than one person behind the counter but only one person able to use the till. Standing for almost an hour and only helping 2 customers in that time. Great place but not worth your time if you expect customer service.

Ashton service was amazingly WOW! Full of respect and knowledge. Full of I'm here to help you. Full of I'll give you all my time. Full of I'll be happy to see you again in our shop WOW! Thank you, I'm truly grateful! When I come back, I'll be looking for him to receive such BEST service again. Much gratitude, joy and light

Their online shopping is just off the mark. Paid for my products and they confirmed they had it. Got to the store the following day, waited for over 2 hours waiting for them to pack the products. This is so annoying and I would never recommend anyone to make use of their online platform very poor …

Terrible online shopping experience. They take your money, tell you your order is on its way and three weeks later when you check up on them they tell you the item wasn't even in stock when you bought it. And they don't even apologise for their poor customer service. I will never support leroy merlin again.

The positive attitude of the staff is Brilliant. I had a problem with the inverter I bought, no argument, assistance from multiple people, the clear focus was to be helpful and educational. I will continue to drive the extra distance to the store based on the pleasant nature of the experiences I have had.

Sbu from Fix gave us such great service. We had a loooong list of things and he was patient with us, showed us where things were, gave alternatives for what the store didn’t have and answered the million questions we had with a smile on his face. Thank you Sbu

I had such good service at Leroy Merlin Roodepoort today, that I was completely taken by suprise. There was a problem with a battery that we bought and even before we could ask the employees at Leroy Merlin took care of the situation. A very pleasant experience.

Received the BEST service from Kgothatso. Friendly, able to assist in multiple lanuages (even Afrikaans) and left no stone unturned in order to help us find what we were looking for. THIS is the kind of person who will end up in a managerial position one day.

Excellent staff, well informed and so helpful, thank you Musa, electrical department for your outstanding service,as first time inverter buyer, he took is time to educate me on how to use it. You will never regret shopping from this branch,simply the best!

Woww I've been purchasing a lot of items from Leroy Merlin Little Falls and their service is good, but i just bought some stuff recently and the service i received from Esmond was so exceptional, beyond words. She went all out to assist us.

What an amazing experience I had, i received world class service from Yolanda Majikija she made my shopping experience very easy and enjoyable by her professional skills and friendly nature. I'm definitely coming back to shop for more.

Synthia at checkout no.1 and Sharon on the floor were brilliant in providing service that exceeded our expectations. We were delighted to shop here. That is the kind of experience that will make us come back here in the future.

Purchased from them , gave my receipt to security to check after he had a nerve to DIG in my bag to look !! That is very rude, unprofessional & unknowledgeable. TRAIN YOUR STAFF RIGHT TO HAVE RESPECT & MANNERS FOR CUSTOMERS

I was doing a DIY job and needed quick online advice. I spoke to Yolanda Majikija who was extremely kind and helpful. If you need fast, online help and timely delivery, I can definitely recommend Leroy Merlin little falls.

Received the most amazing service from Tebogo who assisted me with my returns and refund at the store. The experience I had with the service center was horrific. Thanks Tebogo for your understanding and competency

Super service and staff. Please contact me regarding a toilet seat. I have 2 x left connectors and need a R connector. We live in Rustenburg. We can't drive back all the way. Both left connectors were in the box

Stay away from this place if you need something cut correctly or edged had to drive back 3 times to get the sizes correct and each time they have numerous excuses. Will definitely not support them any longer.

I would like to say thank you for this young lady Cameney ooooh wow went out her way to assist me to get what i want she really deserves the best becauase of her ill make sure ill always come back to see

Dear Yolanda Majikija Thank you so much for your services and making sure I received my goods in time..please keep up the good communication skills…surely will be shoping with you again..have a good day

Little falls staff are very helpful and clued up on their products...I bought all my timber,lighting,wallpaper and finishes from them for my new TV wall...still under construction, ill be back for more

We went to Leroy Merlin today and needed assistance fixing our kitchen cupboards and Nokuthula Miya was of such great help, friendly and willing to assist. Thank you for the excellent service received

Best best best place EVER!!! Omphile the friendliest cashier and nicest human that absolutely made my day… Thank you for your friendly service and helpful hand and answering all my many questions… xx

We were checked out by Moses at the Little Falls branch and what a lovely experience it was. He was kind, calm and patient and just made our day. Thank you Moses! It was a pleasure to meet you:

The service we received today was amazing and super friendly. There weren’t a price on an item and they search high and low to ensure we can purchase the product. Thank you to Moses and Kgothso

Thank you so much to Moses for his great customer service ensuring that I was assisted in my state of panic. Calming me and assisting me with other options available for me at Leroy Merlin

What an amazing experience I had with Noko. Bought a pressure washer and the on/off knob was broken and it was the last one. He made a plan for me to get one from the Fourways store.

Shasile was so helpful in providing all the information we needed and assisted flawlessly with the purchase of the generator and accessories. I am very pleased with her service

Ashton at the paint department amazing service. Very helpful, will definitely return to Leroy for employees like this. Ashton went above and beyond to help me. Amazing service.

I came here for the first time today and I was assisted really well. Xolani made it easy for me and assisted me navigate through the store. I will be definitely be coming back.

5 stars for me for good recommendation and excellent customer service. Service lady Yolanda Makikija was excellent and took good care of us. Would definitely shop there again.

Ntebaleng Papa at Little Falls Deco Department. Excellent service, great attitude and friendly. Went an extra mile to advise and explore suitable products with much patience.

Yolanda Majikija gave me good service on my online order , I would definitely recommend more people to go shop with leroy merlin little falls . I got my delivery on time

Thank you so much for the wonderful experience. Mega assistance from Vicky, Bongiwe, Chris, Sello, Fiona, Siyanda, Erica, Valentin and Yolanda Majikija Great Great Team.

Omphile left her post and helped me with sorting out my collection after waiting for over 40 minutes. Wonderful customer experience with her after so much frustration.

Dont bother going here, they have no concept of service. Waiting a week for stock which they said would be 3days, no follow up and I've had to call 3 times. Stay away

Omphile gave us excellent service, friendly and good customer service. She explained how the loyalty card works and encouraged us to come back. Rate her 5star …

Thank you to Akhona for the best customer service I received when I bought my gas stove today. He took the time to assemble it for me. I am super grateful to him!!!

Mdu was a super star, exemplary service today. And Omphile made spending loads of cash a pleasure at the tills. These two young people are a credit to Leroy Merlin.

Nokuthula Miya ,she advised me about their loyalty card and she was patient enough to walk around and show me whatever I wanted.Good customer service from her side.

My service at Leyroy Merlin little was very helpful and professional, Palesa assisted me and want to give her a thumbs up for her assistance. Thanks Palesa …

Great range. Friendly and knowledgeable staff. Pathetic collection process! Waited an hour for stock to be dispatched!!Seriously brings down the whole experience!

Sibusiso from Fix Fasten Department is one of the BEST sales consultants in Leroy Merlin. Every time I come to the store, I prefer to be assisted by him! …

What an experience! Such a variety and the friendliest staff! I just browsed but it is so clean and neat! The Mug and Bean inside the shop is a very bug bonus!

Ashton McKay was amazing. The guy is extremely helpful and knowledgeable about paint and processes. Will definitely return to the store and ask him by name.

received good service from Camey she walked with me the whole entire shop till i got what i needed from the building yard excellent service from her …

Was looking for lock set replacement And Cameney assisted me verg well, she even advised if i have issues with the lock set i should return it thanks Camz

I dealt with Themba at Leroys Little Falls who went out of his way to assist and follow up and provide feedback which is so rare today. Great service

Just wanted thank Omphile for her great service in helping me today and making my refund very easy bac to me. She is a keeper. Well done. Tk u Jess

I paid for paint on yesterday, did not have a loyalty card. So I paid the original price. Came in today and everything was resolved. Great store

Fiona, thank you for the service. You helped us get a discount and assisted us with the loyalty card. Great service. Keep up the good work

Moses was absolutely amazing, patient and saved be bucks by creating a loyalty points for me. Absolutely happy with the service …

Ashton McKay in the paint department's service was excellent, will definitely return to the store for his amazing service in the future.

Cynthia was so helpfull and went out of her way to help me. So so friendly. She is the reason I will come back here. Thank you Cynthia.

Every Builders dream and ultimate DIY dream. Well curated Hardware store. From kitchen to garden. Loved their selection of appliances.

Nicolette, the department manager was amazing she helped us efficiently, she was kind and friendly. Definitely enjoyed the experience

Sbu from fix, I'm very happy and satisfied with the assistance I received from him. He's surely your company valuable asset to keep.

In-store service was excellent. Online service however is terrible as I am still waiting for my delivery that I paid for months ago.

Matshepo hlasa and nokuthula miya was very helpful ppl and have patient while we were looking for our product to build kitchen unit

I was help by the lady nokuthula miya doing my quotation and she is very patient and g ood listening and she done an excellent job

Siya in the pool section at the Leroy Merlin in Strubens Valley was excellent! Knowledgeable and patient. Highly recommend him.

Eston(not sure spell it right) the lady in the return service has offered us a good service. Very Efficient and helpful! Thanks

Cynthia was great help to me. She helped me with purchase, greeted me and them helped me patiently with my loyalty card. 10/10

1st time in the store. Mr. Kudzaishe was gracious and was of great help in choosing the perfect colour for my son's bedroom.

Very Nice Shop Terrible service,no one to help you. Try going to Chaimberlains,mybe you could learn about Customer Service.

Thank you sooooooo much for the AMAZING service from Nicolette. Thank you for going out of your way to help us. Much love

Omphile - thank you so much for such awesome service and picking up an issue which saved me a ton of cash! What a legend!

Excellent service from Store Manager (Nicolette) today Very helpful in sorting out delay in refund. Thank you Nicolette.

Sbu deserves 10 out 10 stars.he went out of his way to make sure that I was a satisfied customer.thank you Sbu. You rock

Moses was very friendly and he helped us speedely and I am glad he help us with the a smile. It was nice to meet him.

Sbu from fix gave me a good service. He managed to get me things that i needed even when i found them out of stock

Best local store to get most things you need both inside and outside the house. Always a great shopping experience

Although what I was looking for was out of stock, I’m really happy with how visible and friendly the staff were.

Sbu from fix ... Did help us on selection cupboard hinges and then for brackets. Very enthusiastic sales person.

Omphile was so helpful, helped me get the things I came to get and was so pleasant. Truly went the extra mile.