Such a refreshing experience to be treated with courtesy by the Sibongile and the staff at Lamara. I received a follow up call a day after my complaint inviting me to come in for an exchange of goods. I found a new pair of Lovely boots that I love and I'm happy with their service.

Their shoes look great online and the checkout experience was seamless. The trouble begins when you need to return products. The lovely sales assistant asked me to leave the shoes in store and expect a refund that day. I had to insist on

Within 4 months, just standing, the heel broke off on the inside base. Zando didnt accept return as it is outside their return policy. LaMara originally was happy to collect, then made it my problem due to their poor communications. The