I'm never one to complain but since I've been going here myself and my family have issues using yhe wash and fold service. They stuff tons of clothes in one machine which has your clothes come back smelling like your old perfume or outdoors! Deodorant stains remain on my mom's clothes for the 4th attempt so she decided to personal wash her clothes and unfortunately NOT TO HER SURPRISE there are my clothes being pulled out of a machine. Months worth of clothes after I separate colors, darks, whites and jeans from each other they are all coming out of the same washing machine! My mother decided to say something because she was upset at seeing someone's clothes being washed this way! Then she sees they are my clothes and my daughter. We have very sensitive skin and although they claim there is no big deal with how much soap is used well they must be worried about water consumption and electricity I'm sure because this is a 4th time for myself and complaining to the owner does zero good! I just sent my clothes $38 for color and $10 for whites separate...I'm sure I could complain for a refund like I HAD TO in the past after they saw video of my clothes being completely mistreated but now I don't even want a refund I just refuse to ever use the wash and fold service! Adding a dryer sheet to the folded clothes will not fool me. I know how my clean clothes should feel, look, and smell. I now am experiencing skin irritation EVERY TIME I let them handle my clothes and now realize it is their fault but thought I was maybe developing another allergy. AWFUL WASH AND FOLD SERVICE. WASH YOUR OWN AND DON'T BE FOOLED OR GO A FEW BLOCKS WHERE THEY WON'T MIX CLOTHES SHOES RUGS TOWEL AND THE LAUNDRY BAGS YOU DRAG IN ALL IN ONE WASHING MACHINE.

There are a good number of machines here, especially dryers and prices aren't insane. Overall it's pretty good, buti do run into enough problems to prohibit a 5-star rating. First, there are a good number of machines. In total, I'd say about 16 washing machines and about as many dryers. The dryers are great; after 40 minutes on medium heat everything I put in there is always dry, whether it's full of clothes, bedding, or both. The washing machines are less great. Most of them are very small, small enough that I don't think anyone can use just one. Most of the other machines are large enough for all my things, but there not that many. Plus, the washing machines tend to break the easiest. Second, they have a card and/or coin service here. The card itself is $5, and you can put cash in it using their machines (which are usually working). If you don't have cash, they have an ATM, though it hasn't been working for at least a month which sucks. But having a laundry card is nice, though I suppose I'd prefer just using a credit card by itself. Prices are fine, I guess. Washing is expensive (I think $2.50 for the smallest machines, up to ~$8 for the largest). But drying is cheap, 25¢ for ten minutes, and I never need more than 50 minutes, ever. They do wash and fold here, though I've never used it. The space itself is quite cramped, but that's mostly because they have a lot of carts for moving laundry around, which can be useful. They also have a small bar for folding. And lastly there's only ever one employee here. If you need help it can tricky to get her attention, and she speaks little English so unless you're good with Spanish, that can add some difficulty. Overall a good laundromat. It does what I need it to do.

I have been going to this laundry for wash and fold service for 8 months now and have found it clean and pleasant. The staff who do the wash and fold are nice and we've developed a good rapport. Until... Last week I dropped off a 40 lb. bag, which came back missing two new $80 bras, a top sheet and two pillow cases - that I've discovered so far. I get that socks go missing from time to time, and a bit of loss is unfortunately what I sign on for in wash and fold service. But losing this much is a huge issue and absolutely should have easily been noticed by simply weighing the bags out. I called the phone number given both online and on my receipt, but the number simply doesn't work - there's no connection and the call doesn't go through. When I went back to ask about it, they looked around for a minute, said a quick sorry and offered to write a note in case people brought my clothes back. This is an unacceptable response to losing at least $200 worth of clothes. They could easily at least contact everyone else who got clothes in those few days and change their ways of work to include a weigh in/weigh out process as many other laundries do and give me a check to replace the lost items. Anything would be better than a slight sorry and no help beyond that. In absence of a viable phone number, my only option is a bad Yelp review and a complaint to the Better Business Bureau. But I'd much rather have my bras back.

Very bad customer service. Has been like this since I first started coming here a few months ago. The ladies who work here tend to be very rude and like to yell at you for no reason. When you ask them questions regarding the use of the machines and any store policies, they provide inconsistent answers—appearing to not know the answers themselves. Additionally, the laundromat is much too small for the amount of people that come. It’s always busy and has very little space to move around. Completely and totally inaccessible. Add on top of that, the machines are often broken, so there is even more demand for the small number of machines left. I do not trust this place and don’t recommend using this establishment to do your laundry. The only positives are that the ATM fee is the lowest I have seen in NYC so far and the establishment stays very clean.

I just started coming to this place about a month ago. I noticed that a number of dryers never work and that the attendant there has more dryer to use on other customers than for ppl who actually come in and do their laundry. I think that if this is the case it should be strictly a cleaners or only a drop off service. It’s very inconvenient to come in and wash and not be able to dry because of the irresponsibility of the owner to keep their dryers all in working order. Out of 22 dryers only 7 are for actual walk in customers and out of the washers 13 washers only 8 work. Fix up you business if you want the community to use your services

One of the machines that transfers money into the laundromat card had taken my money. However it didn’t add the money to the card so I asked for assistance. I was told that the owner wasn’t there so I would have to wait for the matter to be thoroughly analyzed. In the meantime I was asked to write my name and phone number so that when the issue was resolved, I could go and get my money back. I was also told that I would be reimbursed that very day or the next. However I never received a call nor was I reimbursed! It was $5, but it could have been more which would just make things worse.

I have to say that with no doubt this is the best laundromat in the neighbourhood, very clean, spacey, well maintained, fair pricing and with brand new machines. Not to mention the fact that they have free WIFI which is cool :). The wash & fold service is one of the best, I am very picky with my clothing however they always make me feel happy, they fold everything so neatly, and they match my socks and my clothes smell so fresh. The staff is always very friendly and helpful. I know they use original Tide and Downy and I appreciate that. I love this place!

Best Laundry in the area!!! Great space, super clean, organized, very friendly employees. I meet the owner the first time I went few months ago and I explained to him that I was giving them a try after many visit to other laundries, he told me that I was going to stay with them and he was right, he was super nice, white clothes are WHITE, great smell, they folded really nice and love rhe way they pack and separate the clothes. Today I dropped 3 huge bags and they are doing it express without any issues. Highly recommended!!!

This laundromat looks nice and new on the outside, but beware. Wash and fold bags with clean laundry are left on the ground right where the cashier is, so people waiting in line will step on your laundry bags. The woman at the cashier was unhelpful and it took her 15 minutes to find 1 package out of maybe 10 total. Really? I advise you schedule a redelivery instead of wasting your time here. I can’t comment on the laundry machines, but that was my experience at this establishment.

One of the better in the area. They use a card system so bring cash! You load your cash into an automated card. There sometimes can be a wait depending on when you come by the space is usually clean. I walk a few extra blocks because it seems a bit cleaner than the other options

Muy mal servicio de parte de la muchacha mexicana encargada del negocio , por todo te grita y te habla como si estuvieras pidiendo y no pagando tu dinero ! Amo este laundry pero es muy feo venir cansado de trabajar y también soportar este mal servicio

Great place to do laundry! I've tried the others and their machines aren't as good. The ladies working here are friendly and the machines are taken care of and clean. You won't find a soiled diaper in a machine like I did in the last place.

if I can give -000000000 stars I would. Save yourself a trip from this laundromat, the mexican lady that works here at night is super rude, has no kind of customer service at all. My husband wanted to look at the ingredients of a cleaning

Excellent service, always clean place, a modern place where u can enjoy your laundry time spend. You should try their drop off service. Oh I forgot to mention the most exciting thing, dryers are 25c for 10 minutes which is a great deal.

Today was my breaking point. I have been a loyal customer of this laundromat for years. There is on occasion a situation in which one of the machines aren’t working properly like today. It happens I understand that. Any and every time

I go there whenever laundry must be done. Very clean location, digital card for service. Machines fairly brand new (new location). Staff very helpful (will not let you use "big machines" if it's not necessary, saving you money).

Great laundromat no problem but watch your dryers because someone is stealing clothes from it I had an incident where my jeans got stolen it has nothing to do with the establishment I blame myself partially.

It looks good. But it's actually a terriable place to do laundry. Half of drying machine are not able to use. Everyone were waiting to dry their clothes. And a lot rude ppl do not wait in line.

This place is loads of fun. Somewhere that you can take your dirty laundry and get it all sorted out. I will say that they need a fly strip or twenty tho. Isn't it winter for flies too?

Great place. Extremely clean. Staff is very helpful, especially the charismatic owner , George, who is very polite and magnanimous towards his employees.

This is a wonderful Laundromat I love going there the staff there are friendly and the owner makes you feel like you are at home

Esta bien solo que no hay lugares donde secar la ropa 10 makinas de 25 que son para secar no sirven o no se pueden husar

Great laundromat, friendly people, and no quarters. Clean, machines work, and 24-7! Always wash my clothes here.

Its a good place for make your loundry. Its cleaner.The employees are kindle and respectful.

Great place. Professional, friendly and extremely clean. Quick service. Highly recommend.

half of the machines are always not able to be used because the owner doesn’t open them

Why do they have most of the dryers non accessible, especially during peak hours

Dropped off in the AM and received it at the promised time. Will repeat.

Always clean,friendly staff, machines clean. Great location

Costumer service lady is rude i well not be returning

You need to wait for drying your clothes forever.

The worst customer service ..never back again ..

The only one I will go too!! Great service

Clean and safe place to wash clothes

They never answer the phone!

24 hours..bathroom n WiFi

Love it. So clean.

Improved service

Great machines

Cute place