Despite being short on resources, like every department in Local government, the staff when they can't answer the phone, reliably call back, if you leave a message and sometimes from a missed call, and still offer a next day site inspection. I have found the office staff to be courteous and knowledgeable in all my enquiries and giving me accurate advice and lead times. Great work in these tough times. Agent/Builder.

Knowledgeable, sympathetic and helpful are just some of the words I would use to describe Leeds Building Control (LBC). Had an urgent situation involving the sale of our house where some non-compliant windows had to be signed off. LBC gave straightforward advice and arranged for an inspection as soon as was possible. Really appreciated their approach and the sale could have fallen through without their help.

The staff are so rude that deal with the calls (that's when they actually answer the phones) I have no idea how they got a job that involves dealing with the public. The Inspectors just show up when they feel like it and not tell you if they don't complete the visit you had booked in. Shocking service by all.

My experience with the office team and surveyors at Leeds Building Control was flawless and professional. My phone calls were answered in seconds. The building notice was processed the same day I called. In less than two weeks I received the certificate. The whole process was quick and efficient.

Leeds building control are some of the nicest people I have ever spoken to, they are friendly, helpful, patient, knowledgeable and overall seem like a nice set of people. I don't have a negative thing to say. Thanks

Don’t answer the phone, building inspectors are inconsistent and some refuse to answer the phone when you are waiting for them. Not helpful at all when you have a project with a completion date.

Rude staff on phones cut you off when you've been waiting 45 minutes each time to get through. Dont turn up for appointments and appalling organisation.

I'm one off Council tenant they worker is rubiss not do work properly very messy my carpet ruin very dirty worker and work is absulutely rubiss

Many thanks to the building control office staff who were very helpful especially in retrieving a wrong payment cheque i had sent. Well done.

A shocking reply when I been waiting for a reply from planning Xmas do more important then give a reply …