Usually bank here. On the one occasion we chose to use another branch we had to quickly return - to get the proper service we are used to. Exceptional manager JOHN who goes out of his way to engage with his customers. Normally we have no need ofhelp as everything works very well but yesterday, Saturday 9th July, we had to use the Knowle branch where my wife was treated terribly. We needed to use this bank as it's local. It was a glorious day and we were on our way to choose tiles for our home extension. Never again will we attend this branch. My wife has banked with Lloyds since 1980s it's her first and only bank. I dropped her off outside, parked the car, when I came in, Anita was still waiting at the desk. The cashier was in another world, staring gormless at her screen, I said hello, she never looked either of us in the eye or smiled. Wouldn't explain what was going on. My wife and I were married two years ago and her name changed. Passport office is slow in providing new ID with her married name in. My wife Anita offers additional bank related documents to provide proof she is who she says she is. There is even a note on the computer confirming the name change. We have also had cash withdrawals from the Cabot branch once a week which is in the system under her new married name (updated on the bank system). Cashier looks at maiden name on passport, gets up, walks away without explanation, across the branch floor where she talks to the acting manager. They stare at my wife from distance. The manager doesn't look at the internal computer system, doesn't come over to help, but takes the word of cashier, who returns to the desk to refuse us a withdrawal. On the way out, my wife is very upset, I approach the Manager who acts as if she's seen nothing. Her face as my wife explains the situation is one of distrust. Doesn't invite us into a side room to help or explain. Just stands there and openly asks my wife what she intends to do with the cash anyway. My wife tells her it's none of her business. She's very upset now. Our morning is ruined. We return home. Find additional proof, go back to the Cabot branch in town which is heaving with people but where John the manager apologises and quickly facilitates the cash withdrawal. Without need of explanation - as the system indicates name change. I'm waiting outside the branch with our dog when he escorts my wife outside. He shakes my hand and apologises for the appalling customer experience in Knowle. What an incredibly guy. Do Lloyds place their brightest staff in central branches? Place the not too smart, the rude, indifferent staff in outer branches like Wells Road in Knowle? Never ever will my wife go there again. We hope that Lloyds will deal with the problem. And commend their Cabot Circus manager John, who saved our day.

So I switched account from natwest on the 26/10/22 I received my card in the post with no online banking or pin along with it after popping into the Cabot circus branch in Bristol I watched John the Cabot circus branch manager speak in a disgusting manner to a young black women in front of me who was asking about appointment times I then explained to John the situation and after speaking to me very rudely with absolutely no understanding or empathy for the fact that the bank he represented had sent out a bank card with no pin or online banking details essentially forcing me to come in branch eventually I was so frustrated with John's attitude and the way he was talking to me that I bluntly asked him if he thought this was acceptable to which he responded I could either deal with it or move bank and then proceeded to tell if I spoke to him again in this manner he would close my account In all my years banking I have never had an interaction like this it was completely unexplainable I closed the account the same day And will never bank with loyds again As a Person of colour I can only advise that if you are a fellow person of colour that you bank elsewhere as this had a very racist tone feel to it although I can not be sure it was only people of colour John spoke to disrespectfully and aggressively to in the time I was there he did not speak to 1 Caucasian person in the same manner.

Just relocated to Bristol, got an electronically signed letter from employer as proof of my address to open a bank account. Two employees at Triangle Lloyd's bank said my document was fine, I only had to print it. To be sure I visited the Broadmead branch and the front door person confirmed it would have been enough. When I had to open the account I was told that the document was absolutely fine, but it could not have been accepted because it should have been signed by pen. So I was given another appointment the next morning. Being Friday afternoon I had to rush to get my letter signed. The following morning I was told that my printed document signed by pen was not acceptable because of the start date of my job. I will avoid any comment, facts speak for themselves...

Very rude staff. I cancelled my weekend plan just to open an account and went on a saturday to the bank. I asked to an asian woman who was working there that whom I’m supposed to meet to open a bank account and she responded very rudely that I need an appointment to come inside the bank and without appointment I can’t be inside the bank. I was too polite and she was so rude and said it in a way that she wanted me to leave the bank immediately. I went out and went to hsbc (which was just opp to lloyds) where the staffs were polite and it took just 15 mins to open a new bank account after me submitting all the docs. Banks are run for people. So staffs better be polite and try to be helpful to people who come!

if i could give 0 stars believe me i would. The staff were incredible rude they were unwelcoming and have a very unapproachable face. The lady with bright red hair i would advice you to stay away from her. She asked me to get out my reference i proceeded to get it out and show her it she didn't even take one look at it. She told me a gentleman is before me in a rude tone. I don't get why she asked me to bring it out to get it in the first place if she wasn't going to look at it .She treated me very different from other customers i felt singled out and uncomfortable . I then left and went to HSBC where i was warmly welcomed.

Exparts Friendly, efficient and very helpful! Went to Lloyds to open a bank account with my BRP, as I moved to Bristol from Germany recently. This was the 5th bank I visited in the Bristol city, where all other banks (Barclays, Metro, TSB,HSBC-asked for a letter with wet signature including my address.) demanded a proof of address to open a bank account. I cannot have it as most landlords also asked for a UK bank statement. Lloyds satisfied with my BRP, and opened a bank account for me. Less hassle, I walked in without an appointment. Highly appreciate their support. Highly recommend Lloyds bank to foreigners!

In order to turn a negative situation into a positive experience for a customer, requires fantastic listening skills to hone in on the problem, a bit of thinking out of the box, empathy for the customer, and a genuine passion for your job. Katherine and Ikram at the cabot circus branch have these skills in abundance. They are both a credit to your company and solved an ongoing issue for me within 30 minutes, that many other colleagues in other branchs had failed to do in the past. Thank you both for a wonderful experience.

Went to Lloyd's this morning to open an account and I am happy to say that I had a very pleasant experience. The process went smoothly, with much thanks to George, the person assigned to us. George is very professional, warm and friendly, and accommodating with our questions and clarifications. He explained everything very clearly and he is very knowledgeable. He is truly an asset to the bank. Kudos also to all the staff of this branch for being very professional and helpful.

Whilst I have always found this branch of Lloyds Bank helpful, the cost of their products are not at all competitive with others in the market, which is disappointing. On a number of occasions I have either been contacted or have contacted this branch to be ‘lured’ in to discuss products, fees, interest with a banking consultant, only to be met with multiple product/disclaimer videos often meaning that you can waste an hour or so and still not gain anything from it.

0 star for the male employees with moustaches working near the deposit machines. As I was depositing cash, he rudely came over and disrupted my process and asked me to go to the front desk to make a new deposit. Please note that at the time I was about to complete my deposit, his rude behaviour disrupted all plans and caused me serious delays, I will be making a serious complaint to Lloyds Bank about this incident and this employee is totally unprofessional!

Read all the reviews here and expected some good service from them but had terrible experience not just once but 2 times. I was able to get the same service from other Lloyds branch which these people refused to do it for me in the name of company policy, not sure if Lloyds has separate policy for a branch in Cabot circus. I am giving one star just because I have to give some thing other wise I would choose no star. Terrible service.

Very disappointed!! I wanted to open a bank account there, and they, instead of telling me all the documents I needed from the beginning, gave me appointments to open the account. Then, each time I went there they told me that some little thing was missing and that they cound'nt open my account. I don't live close to the centre and I had to go there 5 times, so many hours lost for nothing. I will definitely choose another bank.

Really good customer service. Me and my two friends got appointment easily for opening an account with one of their representative Mohammed and he is such a helpful and friendly guy that he helped us with the whole process and we got our account opened instantly and internet banking also got activated and on the seventh day we got our ATM card by post. We highly recommend Lloyds Bank to the international students.

Went into Lloyd's bank for an appointment with Tom upstairs. He was excellent. I felt welcomed, he communicated everything in a friendly, professional informative and easy to understand way. He's a real credit to Lloyd's. I decided to Switch to Lloyd's by the end of the appointment and walked out of there feeling like a cliché advert with a smile on my face. Great job Tom, thanks for welcoming me to Lloyd's.

0 stars to the to lady who served me, I was greeted with an extremely rude, abrupt young lady (Hand Tattoos and multiple piercings) at the cashier desk, who had no patience whatsoever. Her attitude clearly made it obvious she doesn’t want to be there. Her attitude always makes it an uncomfortable and unpleasant experience at Lloyd’s bank Cabot Circus. I’m hoping to never be served by her again.

Visited the branch today to help someone to open an account ,after having a bad experience with other banks .we didn’t have an appointment.We were helped by Ashley ,who was very helpful,polite and a really nice person . Everyone in the branch today was very professional and well dressed.This branch and it’s staff are a credit to Lloyds

It’s a bank... but this isn’t a bad branch. The staff are as helpful as they can be and there are a number of automated ATM machines with which you can also deposit which speeds up your visit. No one likes going to the bank but you can get in and out pretty quickly.

They didn't open a bank account to my daughter at half two (closing on Saturday at 3pm) saying it takes an hour. On the website they say: "Applying is simple and should only take you 8-10 minutes". Should I be loyal after this or just leave and close my accounts?

Staff was not good at all i don't know why i just did a little mistak and he was laughing on kee like i did some thing horrible mistak it was so rude and pathetic to mee he was playing with my brp while opening my account.

A long wait to do a simple transfer that is no longer available at the counter. This took 5 minutes at the local branch which is now closed. Customer rights and services seem secondary to their flashy refurbishments

The first point of contact, Mohammed (I hope I spelled it correctly) was amazingly efficient and kind. He solved my issue so quick and with the best smile. I am really happy with the service I received.

Putting the company in a side, I believe the staff is professional and nice. Every time I’ve needed something they’ve solved it quickly and most of the important things can be done in atm.

man with the goatee who greets you at the door was exceptionally friendly and was very helpful and had extensive information, derek helped me swiftly shout out to you guys amazing service

Unprofessional staff. Mr. Fudge called me buddy or mate several times. We never had a drinks together... Asked for information about credit cards, but left without any...

Very friendly stuff, always clean and all my stuff are always resolved very quick in this branch. I can't expect anything else more than that from my branch bank.

Great branch helped with all my queries. Nice to see diverse cashiers and the young lady I was served by was so polite and helpful glad I'm a lloyds customer

I just wanted to make an apointment today.A lady asked me to take a sit and wait.after 20 min l left. It was just to long for me .very disappointed

I love this bank. Every time I have something to do, the bank's employees give me 100% of the help, even though my English is weak. Big applause

Good experience. There was one executive at the entrance itself and she helped me with my issue even though she looked to be in busy!!

Phenomenal service at front of house, I wanted a cash ISA without making an appointment was all dealt with very quickly.

Not a fan of banks generally but this one has friendly staff and made it easy to open a account unlike HSBC

Hi....i l want to say that Mohamed is very nice staff. He'd helped me a lot. Thank you Mohamed …

The bank manager was very helpful, and they sorted the issue I was having. Pretty average for a bank.

Poor customer service frontline didn’t support online account opening form collection

Great friendly staff served quickly and efficiently. Best bank in city centre!

Opened an account with Bradley, was the best banking experience I've had!

great bank with good customer protection and easy to manage accounts

Very good service …

poor customer at peek timservice es very little staff on

Great customer service, and wheelchair accessible.

Big branch. Happy with the service. No long waits.

A lot easier in here than the Kingswood Branch

Kindly helpful and efficient as well!

Great service and all in one access

I'm really happy with your service

Vey good service and good staff

Decent, but there are better!

Great Staff and Great service

The staff were very helpful.

Very rude staff

Great service!

Quite ok