Do not open an account with them, run away from this bank!!! The worst bank ever I could have. 1. I want to send money abroad, I am asking them to send and they said the IBAN is not good, not correct. I am going to Barclays and I have sent money without any problem using the same IBAN they said is not correct. 2. I need to update an account from basic to normal account. It took 1 month to get an appointment on Saturday. Than I am coming and they could' t finish the job because system updates take 24 hours. They booked another appointment in two weeks time. A few days before the appointment I get a call , appointment has been canceled because someone is not feeling well. They booked for another week. One hour before appointment I get another call , appointment has been canceled again , system is not working. Now we are here for this 4th appointment and guess what.... appointment is not in the system... we are wainting, someone will see us... RUN AWAY!!!!!

Service is such disappointing and disgusting.. I lost my money, someone withdrawn it without my knowledge so I approached bank to report the issue.. they performed some basic investigation and simply said you can't claim your money bank since you can't prove it as it was physical transaction. I visited bank multiple times , I had to argue with that people in the bank just to listen my problem. And you know how their staff treated me ? I received humiliation for visiting that bank for that many times but i had to after all I want to figure out what happened to my money and when it was not me it is absolutely banks responsibility. I ended up not getting my money bank and all that bank process brought me to some trauma. #southharrow

I am very disappointed with lloyds Bank. They lured me with an account opening incentive. I opened the account and used the account for a few months. I subsequently found that their fee paying account was not right for me, so I downgraded the account. Unknown to me, lloyds cancelled the incentive vue vouchers they had offered as part of opening the account. It went to vue cinema with friends and family. When i presented my vouchers i was advised they have been cancelled. This was major embressment. For few ££ lloyds has left bad impression. I am now moving my and my family's accounts to another bank. In summary, the bank can give and take incentives many months after giving it to. You will only find out when you try to use it.

It’s a bank - you can sort out all the basic baking needs, however the quality of service is more than questionable. On multiple occasions, the staff sounded extremely patronising when asked about anything, explaining everything to me as I were a child, even with me saying “I get the basics, please answer my actual question.” They quite often (one gentleman in specific) mumble and laugh under their nose when serving me. It’s a functioning bank, but the quality of service is utterly disappointing.

Been to a branch to open an account, the lady checked the documents I need, they were alright but unfortunately was no one available to practically open the account so she send me to another branch few metro station away. Here they told me I have an extra H in my name in utility bill so I can not open an account. My name is Cristina in I'd, and in utility bill is Christina, so they say no even the family name matched.

One of the worst experience I have ever had with the manager of the Branch, James Pearson. Mr Pearson refused to assist me with such a rude, unprofessional and impolite way. It is really sad a manager of a Branch to give such a disappointed image behaving with such an unprofessional way like Mr Pearson did towards me. I wish this formal complaint to be raised to the head office.

UNPROFESSIONAL AND RUDE STAFF. Just to open an account I had to visit this bloody branch 5 times. Every time I visited they asked me to get another document or else they ask for a different requirement on a document. I had to get an appointment booked for every visit. WASTED so much of my TIME and MONEY. So unprofessional, can't they tell their requirements just once?

I went to the station road Lloyds bank branch it was very best experience, the staff being helpful but the banking Consultant Naina Patel made it very clearer nd easier towards the process , she made the whole meeting very comfortable and appropriate way , she is very professional and guide the clients in best ways by Lloyds Bank . Thank you Naina Patel .

My experience with lloyds has been very poor in the past but the bank manager Tahir was really helpful and guided me to the right sources due to fraudulent and cyber attacks on my account due to Assurant. I will be writing a formal complaint to Lloyds bank PLC due to the dismissal of my platinum account and negligent workers at Harrow Lloyds

Lloyd bank customer service is very bad, specially their mortgage department so unprofessional staff, who is working at Wembley branch. Those staff are in helpful. I going to closing my Lloyds account and moving to another bank. I been with 17 years with them and finally they could not help me what’s other bank could.

Extremely disappointed with their service. One of the tellers at the bank is always clueless and never even tried to be helpful. Absolutely no guidance on their part and all they ever tell me is to call customer service. I don't understand the point of hiring tellers if they never have information.

worst bank and branch....really bad customer service no respect whatsoever to business accounts...staff are useless.....they don't know basic banking....no branch manager staff don't know if there will be one...business banking call centre blame branch staff and the circle goes on...please avoid

Absolutely shocking, have no clue what they r doing specially when money to send abroad. Excuses are we never done this before. It’s advise for the head office, PLEASE TRAIN YOUR STAFF WELL. Disappointed, wasted my 1 hour in d bank to see some blank faces.

Bad customer service, and they change the attitude when they see your passport, arrogant and unprofessional. And you see so many bad reviews as a respectable bank maybe do something about it?! Or else you are losing customers and therefore money.

Big shout out to Sonal who patiently interacted with various Lloyds departments to sort out my credit card renewal. I believe that we are always quick to criticise, but somewhat slower to praise. Thank you. Update: My card arrived the next day.

Just opened an account with Lloyds, Harrow branch and to my surprise, the whole procedure got completed within 20 mins. The lady at the counter was immensely helpful and professional. Thanks a lot Umang Bhatiya for all your help.

It seems like this bank is still stuck in the 90’s!!! Always long queues coming out of the door, no air con, summer time is torture, really arrogant rude careless staff, if you can avoid it by all means.

It costs nothing to be good, especially when they pay you for this. Balbir obviously doesn’t enjoy what she does and it’s clear to see. You’re better off googling your question if you need an answer.

Went at 2:35pm on a Saturday and it was shut. Even though it says they are closing at 3pm. Not to mention I had to rush with a baby..Disappointed. Change the schedule if you’re not gonna respect it.

Worst service ever , worst system and doesn’t have knowledge what document need to open account , she said I have to check double that mean she is not sure what she is doing . Time 9:55 , 3 /09/2021

Very poor customer service by Sonal. She was very furious when asked for support with the status of our application. Very unprofessional attitude and not friendly with customers at all.

Nie polecam !! Przyszedłem do banku ponieważ mam nieznane transakcje na koncie, stałem w kolejce a po dojściu do okienka obsługa mówi żebym sobie zadzwonił na infolinie

I was personal, employer see me and she was scared by amount and she chose not give me money. Her eyes are so perfect an she said my signature is not the same 100%....

I came to harrow and met Umang to sort my internet banking. She was very patient and professional and helped me log on and expkained how it worked. Excellent service.

Worst staff and branch, All the time queue and they are running with there own rules. They are not accepting cash to pay my credit card bills . Useless …

For me was the best services very professional ,friendly stuff they helped me lot I definitely would recommend Big thumbs up thank you very much

This branch is at times severely understaffed. However Sonal greatly helped me in a complicated situation, going the extra mile. Thank you Sonal

Rama Patel has been so helpful over the years. Helped my parents and now me..she is so patient and understanding. Real good service.

Large rubbish dump at the front of the branch. No respect for the local area or residents. Boxes have Lloyd's Bank address.

Was a great branch a few years ago staff new most cystomers by name not anymore staff are hopeless

PACAT CA NU ARE NICI UN ANGAJAT CARE VORBESTE > LIMBA ROMANA < IN REST ESTE OK

On Saturday it is closed by 16:00 not 17:00 they haven't updated it.

Llodys bank is good，BUT this branch is very bad. Worst service!!!

One of the best bank Brilliant customer service Friendly staff

Staff are nice but there's usually quite a wait.

Very bad service! Never recommend to anyone

The rudest staff. 0 customer service

Excellent staff and quick service

Very friendly and helpful people.

So rude answer given to customer

I MA happy with service good

Perfect customer service .

Staff service is not good

is a very nice staff

Slow, rude staff

Comfortable

Patient

Great