I would like to preface this by saying that I am very grateful for our NHS. I have also had really excellent care here, when my 19-year-old twins were younger. The only reason I am leaving this review is to provide feedback for the two young doctors that we saw on the weekend at Lexicon house. I am hoping that this will mean that no one else has to suffer in the way that my daughter did. My 19-year-old daughter had had a very bad sore throat for about a week. It was getting progressively worse, but we both thought it best that she tried to shake it off, before seeking any treatment for it. She was having to take ibuprofen and paracetamol every 4 to 6 hours (even during the night) to stay on top of the pain. The swelling meant that she could no longer eat solid food and when the pain progressed to her ears and jaw, I advised her to call 111. They sent us to Lexicon house. The first doctor diagnosed a viral upper respiratory tract infection and said that it would go away soon. When on Sunday, she developed a red spot with a red patch around it at the back of her throat, I advised her to call 111 again. They asked us to come into lexicon house again. The second doctor, we saw said that she had had tonsillitis in the past (she hasn’t) and assured me that antibiotics wouldn’t help, and that it was just a sore throat. My daughter did tell him that she was now developing stomach pain and nausea (which we thought was probably from taking ibuprofen for a week on increasingly only fluids as she could no longer tolerate solid foods. Both doctors had taken her temperature and said it was normal, however, she was taking painkillers regularly and if there were any gaps at night, she woke up sweaty and feverish which she mentioned. By Tuesday morning, my daughter was in tears with the pain and had not been able to sleep at all because of it, despite taking painkillers regularly. She made an appointment with our GP at Shadwell medical Centre who said that it was tonsillitis and prescribed antibiotics. She said that in her opinion after 5 to 7 days it’s best to prescribe antibiotics to avoid any complications of tonsillitis which can be unpleasant. Unfortunately, by this point, it was too late and despite taking her first dose of antibiotics, we ended up in A&E for most of the night since her heart rate had elevated to 130 and her blood pressure had dropped very low. The doctor said it was an atypical tonsillitis and said that, unfortunately the infection had “spread further than we would have liked” He prescribed more antibiotics and also codeine, which then allowed her to finally sleep again. Two days later, her face and neck is still very swollen on one side, as you can see from the picture ,and she struggles to move her neck and head. She is still only tolerating liquids and a bit of soft bread due to pain and swelling. Had she been prescribed antibiotics after a week, she would have been spared so much pain and suffering, and also the disappointment of missing Leedsfest which she spent £200 of her hard earned cash on. Leeds fest was going to be the highlight of her summer and was much anticipated as the reunion of lots of friends who are now at different unis around the country. I am happy to take down this negative review if someone tells me that this information has been passed on to the doctors who saw her.

After calling 111 I was referred here for an urgent check up with a Dr, when I arrived I waited 10 minutes to be seen despite being the only one there. I was taken through by Yuen Fong Solomon Wong, I’m not convinced he was a qualified Dr. He was scruffy, rude, impatient offered very little in the way of a consultation and would have quickly had me on my way after a couple of minutes had I not pushed for the checks the man on the 111 line suggested I should have. He reluctantly checked me over in an angry way. I left having wasted an hour of my time, with no helpful solution to my condition. I thoroughly understand after this visit why people don’t bother getting seen by Drs if this is the bedside manor they are greeted with, it’s completely unacceptable. It’s not too much to ask to be greeted with empathy, patience and kindness in those situations.

I have meant to leave this review for a long time, finally got round to it. We saw a Dr in room 5 i beleive, it would have been the 9th or 10th of January. Our daughter was suffering with a few things and got referred by 111. The Dr was amazing. He was brilliant with our daughter, very kind and reassuring. The advice he gave was correct and all returned to normal as told. Best of all he had stickers for children. The only Dr we have ever seen who did (he must have bought them himself as I'm sure the NHS doesn't pay). It made her day. Thank you :)

Ridiculous experience today. I went in for a suspected UTI, was assessed by a lady that didn't even introduced herself. No sign of bacteria in my sample, but still pain similar to the one I've had before with a uti, doctor told me to go get a medication over the counter called baclofen. I then went to the pharmacy at 2230pm and was told that medication is only on prescription. Complete waste of my time and I'm still in pain. I expect better care from medical professionals!!!

My appointment was delayed 5 times when I finally got to the room I my appointment took about 2 minutes when dentist undoubtedly made fun of me and not even really looking in my mouth told me that he has seen nothing and I should call and make another appointment him to look again which I am not going to as I am not willing to pay again just someone to make fun of people problems. Unbelievable- well it might a been some temporary dentist as it was delayed sooo many times!!!

Given an appointment at 8 pm today after ringing 111. Had to take my husband who has mobility problems. Arrived on time only to be told that there was no doctor so no appointments available. Not best pleased to say the least. Arrived home to find a message on the answerphone at 7.17, after we had left home, saying that someone would contact us later. As yet, no further information. Perhaps it was just unfortunate, but not really satisfactory.

Turned up at this centre this morning with our little one, but told this is not a walk-in centre but have to dial 111. So don’t be mislead by Google search showing this up as a walk in centre; go straight to Burmantoft’s centre. Wonder if the centre can do anything about putting a message up to notify ‘appointments by 111 only ‘ !!!

Don’t waste your time attending. Doctor arrived into the building 30 mins late for my appointment, the appointment was just 10 mins in length. No apology for this. The outcome of the appointment after taking blood pressure was to visit my doctor. After a recent infection, you would expect more care and attention. Waste of an hour.

Dale the receptionist and Dr. Hartley were both amazing. Dale had superb customer service skills and really helped me when needed for an emergency appointment and assisted me all the way through. Dr Hartley saw me at short notice and was extremely reassuring and professional. Thank you Lexicon house!

Always been fantastic with our children when very sick-Reception always nice-Couple of bad doctors several years ago with my own treatment-The recent doctors have been amazing! Lexicon house is always our first choice as they always been fantastic with the kids! Thankyou