If you care about your house please don't use this company. For 1 year its been nothing but a nightmare. 1 thing I can promise you is the level of care they will have for your property and the job they do is disgusting. I am going to try really hard not to come across like some emotional person so please just read :) I paid $6000 to get a leak in my roof fixed. They came to my property and advised me of the issues and said if I accept the quote I save $150. My laundry was flooded. Sadly, I agreed and paid the $6000. Guess what? Next time it rained my laundry was flooded. I called and emailed over 30 times. You speak to Indians that say they cant help until you complain enough you finally get a plumber that calls you. I had 2 plumbers come back out and 100% ADMIT they did the wrong job. I have phone calls recorded and text messages admitted that the $6000 was a complete waste of money because what they did to my property was never the actual issue. The last plumber was nice enough to admit I wasted my money and would try help me get a refund. He didn't. He did advise me I can pay another $3800 to actually fix it now. The company won't fix it. The company wont refund me. The company doesn't care. I have all the evidence and paperwork and they simply pray on people and then last plumber admitted he is going to leave the company because this happens so often. When I told them that I would tell people about my experience they even tried to scare me saying their legal team will come after me if I try tell others. I also have this in writing. Please save yourself the headache and pain that I have gone through over the past year and just find another company to go with because it is simply not worth the risk. **EDITED SINCE THERE RESPONSE... you dont care and dont want to investigate further. its an auto response and nothing will ever change or come from any of this because your a lying scum.

NEVER call this company, they offer sloppy services and want to get a big chunk from your pocket! We had a garage ceiling issue a couple of months ago and the plasterers adviced us to find a roof plumber to check any potential leak. We called this company and request a roof inspection with a report pointing out any potential leak on the roof. On the day of the inspection, they changed the appointment time twice, then the plumber came half an hour late. What's even worse, is when the plumber came, he seemed to have no idea what he was here for. He asked me 'what's the problem' and asked me to point him where the leak might be -- shouldn't that be his job to find out? Then he just took some pictures from the ground, telling me I need to replace this and that for $800 each. I asked 'don't you need to go up to the roof and check?', he replied ' I am experienced enough to see the problem so I don't need to go up '. Then he just left, in total the inspection time was just around 5 mins! Then they just ask us for a $100 callout fee and big $4000 quote for repair. No report pointing out where the leak is, just some blury pictures took from the ground. We complained and required they redo the inspection. They refuse and insist us paying the callout fee and said they 'do not feel that anything malicious or conceited has been completed here', and thretened that our 'details being forwarded to a debt collection'. I hope no one will fall into their trap in the future, unfortunately we are the one made the mistake calling them.

Booked a quote on 20 January, 2023. Roof plumber came at 8:30 AM instead of the booked time of 10 AM. We asked for a written quote, but NIL was sent. And we did not hear anything at all from this company until 17-18 days after when company staff rang and texted on 7/02, Tuesday, to which I replied that we're not interested to go ahead, and reiterated that 17 days had passed already without any written quote, and that nothing was heard from the company during this time. But on 11/02, Saturday, company staff rang and texted again to say that the "quoted job number costs $53.90 and it needs to be paid so as not to be charged of any late payment." $53.90 was paid on the evening of 11/02 and screenshot of bank receipt attached to our "reply" to their email. But staff again rang the following day, 12/02, Sunday, and asked AGAIN for payment! Reminded of our payment and directed to the email we sent that Saturday, 11/02. Honestly, we SHOULD NOT HAVE BEEN CHARGED any "quote fee" as we were NOT GIVEN any written quote at all! NIL written quote received! None in the text messages. None via email as staff insisted! We had received NO written quote whatsoever! They were silent for 17-18 days and without any quote, BUT this company has required us to pay! Very poor customer service and quite poor on customer communication. Dear Owner, Please read. The "whys" are written here (see above review). Thank you.

BEWARE. Like many here I do not recommend this unprofessional company. I had a roof leak and called for an assessment. I was made aware that there would be a call out fee in exchange for a quote. The worker came promptly, spent approximately five minutes on my roof and then informed me it was not built to code with insufficient slant and flashings. I was told it would be "several thousand" to fix and he tried to book the work there and then. When I refused, he attempted to charge me the call out fee. I said I would pay after receiving a written quote with a specified amount and details of the work needed. Since then I have never received a written quote but do receive weekly calls or emails regarding the call out fee. I have communicated in both written and oral form that I will pay when I receive the quote. I am assured by phone staff it will be sent but it is not and the calls continue. It has reached the level of harassment where I have blocked their number. Another business came out for a much smaller fee, assured me the roof was built to code and made some simple suggestions that I could do myself. The issue is fixed. If you scroll down you will notice a lot of similar reviews with owner expressing a desire to improve, which clearly has not happened. I also note a lot of the five star reviews are from employees rather than customers. Do yourself a favour and stay away.

I previously wrote a positive review to the company because they offer to waive my call out fee if I write them a review. Long story short, in the last few months I have this ongoing conversation with the company via email questioning their invoices to me, which one had been paid for upon completion of job, and one is to charge me for the call out fee. This is totally unacceptable as over the phone I was told it will be waived. Anyways, beware of reading all the positive reviews and always think twice, I believe some may not be genuine reviews. Always ask for a quotation to be sent electronically before commencing the job instead of on site quote, to reduce trouble down the track. Knowing this is not always possible because you are under the pressure of having a leaking home. But trust me, it certainly wasted me lots of time to debate and it is ongoing. They also reply very slowly (you could expect to be responded to every few months) and in an unprofessional manner (wish I can disclose my email conversation with them on a public platform, impolite and threatening). Well, a matter with the fair trade now for only $110, why bother and I wished I've engaged with another company with better management or customer service from the start. They do not have their own plumbers, all contractors so you better off contact a plumber directly.

I had this company booked in for an inspection as we found a roof leak. Original day was booked for 3 in the afternoon as we were busy that morning. Had someone call the night before (sounds like they use a call room service overseas) to change to first thing in the morning, advised her we were busy and it had to be 3, lady said she would call back. Never did and they did not turn up. Re booked, again called the night before to come earlier than expected. The lady called while the inspector was in his car sitting down our street. The inspection consisted of a drone taking pictures and that is it. Could not even do any work on the day. We asked if they would do the fix on the day and were advised yes originally. The inspector advised nothing could be done to prevent our issue and that we could possibly need our whole roof re tiled as it was not a common issue for a house our age. Decided to get a roof tiler from another company come and look. He was fantastic and fixed the issue with no extra charge. It only needed to be cleaned, this was something that could not be seen by a drone. This company needs to rethink how they perform their inspections....

I do not often write reviews, but I wanted to warn others about the practices of this business. Local Melbourne Roof Plumbers provided a quote to my mother at 4pm, who is a pensioner, and took a 1/3 deposit from her on the spot of close to $1700. No work was done. That same evening, she realised it was too expensive and tried to cancel. They told her she would forfeit her entire deposit. In the weeks that have followed, they have been demonstrably misleading (for example, saying the deposit was the cost of materials they have not even ordered, or claiming 1.5 hours' labor to bank the deposit cheque), or completely non-responsive. I will be pursuing a complaint, but I would warn others strongly against this deeply unethical business. I can't speak to the quality of the plumbers this business uses (the business seems to operate out of NSW/ACT and use contractors), but I was appalled by their conduct. --- UPDATE: LMRP responded to my review saying they would engage but remain uncontactable by phone or email and have taken no other steps. Again, misleading and troubling behaviour.

UPDATE: Still hasn’t been resolved (Oct 2022) despite calling multiple times. Original job done six months ago. I have had a bad experience with LMRP & would not recommend - the plumbers who have come to the house have all been lovely, as have the staff on the phone lines - but the communication between client/plumber/HQ has been infuriatingly bad. Plumbers turning up unannounced when no appointment has been made, supplies turning up at the house also unannounced. I was asked to pay a deposit which I did initially, then asked by email to pay the second part - which I naively did. I was then called to ask how the service had been - when no work had even been done yet! At that stage it was too late to go with another company, and we are still in process of getting a new pipe fixed which is leaking after the repair. I am hesitant to write a negative Google Review, but I hope this helps flag serious issues with the way the business communication is operating and hopefully improvements can be made.

I would not recommend using this service. First of all, you will be charged $108.90 (+ 1.5% credit card surcharge fee) if you do end up not agreeing to the quotation. I did not engage them to fix my leaking roof because they quoted over $1000 to fix a problem that in the end took only 5 minutes and $150 to repair by a more honest plumber. However, I ended up having to pay the call-out fee. They actually recommended that I part with well over $5000 to undertake more extensive repairs; I was quoted under $1000 by someone else for an equivalent amount of work. At the time they did the assessment I had a serious leak in my roof and there was no attempt to try to stop the leak at least temporarily. I am guessing they did this intentionally so that I would be under pressure to accept their outrageous quotation. They will also hassle you by repeatedly calling once the quotation has been done. In summary: STAY AWAY FROM BUSINESS!!!

Absolutely terrible, don't use these guys. I would give 0 stars if I could. I had them in to investigate and fix a leak, but their plumber barely did any investigation and recommended me $3.6k worth of works on my roof that were ultimately completely pointless because the issue was something else entirely. But more importantly, they refuse to do anything about it, and insist they've done nothing wrong. When I contacted them to raise a complaint and explain that the works they performed did not fix the issue I hired them to fix, the support I received was terrible. Their complaints team is a joke (they only accept complaints via email, you can't even get in touch with them via phone). When I asked them to get me in touch with their management to escalate the issue, I received absolutely no response and they refused to put me through to anybody. In the end, I had to get the issue fixed elsewhere. Avoid at all costs.

I called on a Friday and spoke to someone who told me someone would come out on Saturday to look at and quote the roofing repairs I required. No mention of a call-out fee was made on that call. They texted me, requesting I complete a form - which I did. I texted back asking them to confirm if there was a cost to the call-out. The reply I received was "$149 weekends". I agreed to this and we locked in 1pm. 1pm came and went, I texted at 120pm and received a reply saying they were "running a bit late" and would be there at 3pm! They came, they looked, they quoted. And then they invoiced me for $149 PLUS GST which was never quoted. They have been a nightmare to deal with ever since, hounding me to pay the difference and calling and texting re whether I accept the quote. Terrible customer service and dodgy $. I will not be using them to do the repairs. Be very careful.

We feel scammed for having paid $17k for 2 x days work (3 guys on Day 1, 1 guy on Day 2) The job didn't end up being as involved as what the guy quoting had thought it might be. We were warned not to go ahead with the exorbitant quote by our builder, and various others in the know, however we were keen to get the job done in a hurry, and we were promised they would have the capacity to fit us in before Christmas. Unfortunately, it turned out they were very busy (as confirmed by the roofer who came on site complaining he had been overbooked) . Despite this we were happy the job itself was done to high quality. Part of the reason for the expensive rate is probably all the fluff- electronic forms, call centre operators in Asia etc, using subcontractors. (All which made it a smooth process though. )

I called for a quote to fix my leaking roof. The plumber came out and did an inspection and quoted a full roof restoration for $4,800 + GST. I got two other plumbers to come out and do an inspection and they said that I had to extend the downpipe and that while a full roof restoration would be preferable, it would not solve the issue. I called Melbourne roof plumbers again after receiving an invoice for the quote and described that I was unhappy as the plumber did not seek to resolve the issue. She said that I had called them out for a leaking roof and I had not told them that the cause was the downpipe so he had not quoted to fix it. I think this is ridiculous because they should've identified the fault, especially because the gutter was directly above the leak.

Asked these guys for a quote. Initially attended our property for an inspection and quote. After that went completely unresponsive for almost two months despite multiple follow ups by phone and email. I then received an email to pay money for the quote. Thinking the quote was finally ready I made payment. I have since received no quote and have been following them up since again with no response. Customer service continually tells me that it will be sent through that day yet nothing ever appears. No response from management when requested either. Have had to lodge a chargeback to try and get money back and will be following up with Consumer Affairs Victoria. Stay wway from this company

Fantastic, highly recommended. An inspection and quote was arranged within 24 hours and the work carried out a week later to a very high standard. We have an old property circa 1896 and they were concerned to respect the original roof while ensuring it remained fit for purpose. A number of innovative solutions were adopted to avoid having the whole roof replaced, all of which were carefully explained to us. We no longer experience any leaking from the skylight and our guttering is now in great condition. It is a real relief. We will definitely use Melbourne Roof Plumbers again and encourage others to to take advantage of their excellent service.

The installation was of good quality and completed relatively quickly, after the roof plumber had to go and collect the materials (they were to be delivered the day before). From the original quote to the installation the timing was 6 weeks. The original quote was 2 weeks. There was no communication from the company to let us know of the postponement. I contacted them after 4 weeks and was told 8 - 14 days. I understand that the workforce is currently struggling with various issues, but I would of appreciated some communication to explain the delay.

Roof is still leaking after paying this mob >$16k for repairs. Called them to come take a look (because they supposedly offer a 10 year guarantee on works) and they only offered to quote me for more works. They made an awful mess of our neighbours properties as well as ours while working on our roof, leaving filth and building materials strewn about and then leaving without any cleanup. They also pressure washed the paint off the fascias so now those have to be repainted at additional cost due to the sloppy work of this crowd. Avoid at all costs.

Called them to come out to quote a job, plumber was supposed to get back to me in regards to when he could come. I made arrangements to be available only to get no response. After contacting them do I get told he didn't get time to get out there that day so I give them the benefit of the doubt and arrange for him to come out the following day. Again make arrangements to be available for the arranged time only to be let down again with another no show. No call, no sms, no email to let me know they were still coming. Thanks for wasting my time

Quoted $6000+ to replace nails with roof screws on a straightforward job - single story uncomplicated tin roof. They would have only done half the roof anyway. There is a days worth of work involved max. Found it difficult to believe it would cost that much so asked another roof plumber for a second quote and he quoted $700 + materials. And of course they sting you for a 108 dollar call out fee regardless. If this business wants me to take down this review then pay me back my 108 dollars.

After an initial installation of downpipes, my house started flooding, when I called back for a reassessment, I had to pay another call of fee. Then the plumber comes, charges us another $2750and puts in a stormwater pit that did not solve the initial. The water retention is continuing to build, now they are asking for additional payment to try solving it again. When asked for refund for not receiving the service/solution for my problem. The manager avoids you. Such unnecessary headache.

Raymond is very friendly and helpful. I called him and asked if he come and have a look at a water leak. Although it was only a small leak he was happy to come around within a couple of days, had a look at the problem and made an appointment to return in two days time to fix the leak. I cannot speak highly enough of his professional, politeness,friendliness and promptness. If you or if you know of anyone who needs a roof repair or leak fixed I cannot recommend Raymond highly enough.

I have worked for Local Melbourne Roof Plumbers for over 2 years. In that time grown as a plumber and a person. The team I am surrounded by are all first class and support each other. There is no problem to big or to small. Everyone comes together to solve problems and create amazing results. Of everywhere I have worked this company is by far the pinnacle of excellence in the industry. You won’t be disappointed and if you are we will work to resolve the issue and create magic.

Highly do not recommend these people! Paid thousands to get my roof leak fixed only to have it leaked again. Went back to them to get it looked at again but they wanted to charge me another few thousand to fix the same problem that they couldn’t get it done right the first time. I ask them why should I pay more and they said that the company is currently going through liquidation! My advice is stay far away and look elsewhere

They were able to come out quickly and got the job done but were VERY expensive. Also frustratingly they turned up a day early and started work with no warning when I was on a night shift trying to sleep. This is a contracting company - they don't seem to have their own plumbers, so you are paying a premium for them to find you a plumber.

The inital contractor was nice, polite, knowlegeable. The repairer did a slightly different job to that which was initaially quoted but still charged the same. Luckily there has been no issues. The company needs to lay off the phone calls, 4 seperate phone calls to ask for reviews! Thats enough to put me off.

I really liked this company. They showed interest in dicussing the problems we were having and came up with sensible solutions. They were thorough in preparing for the job with photos, measurements etc. They arrived on time, worked efficiently and cleaned everything up. They were friendly and helpful.

I've been working here for a while, and the management is excellent. I've picked up a lot of useful information about the construction trades, particularly roofing and plumbing, plus we are working a lot to attend the jobs well and provide with quality services to our clients doorsteps.

Thieves, ripped me off. Quoted for a $4k job (the guy that came out was knowledgeable and decent), made me pay 50% up front, which I did, then nothing. Basically stole over $2k from me. Have been chasing through the bank to recover money but not looking good. Avoid like the plague.

I would not recommend using this company based on their exorbitant quote for a roof leak that only occurred due to a 1in 10 year rain event. Plus they charge for a site visit if you don't hire them, which seems unprofessional considering the quoted price is not a realistic cost.

Work was done in a competent and professional manner. We were very satisfied with the outcome.. My only negative is that we were not notified of when the plumber was to due to arrive on site to undertake the job. Fortunately, however we did happen to be at home when he arrived.

Contacted Local Melbourne Roof Plumbers to check out my roof after rain storms a few weeks back. After an extensive job on my old roof I have not had an issues since. Contractors who undertook my job where very polite and respectful, money well spent

Cannot rate these guys highly enough. Our gutters and a bit of the roof was hit by heavy wind and a falling tree branch in our front yard a few weeks back. They came out the same day to assess and the repairs were done within 3 days. I rang

I never recommend them. They tell you that they can do small jobs in the first visit and get paid and after inspection send a thumping invoice. Then they do only half of that job and ask to pay for whole invoice even without clarifying from

This should be called Melbourne worst plumbing company. If I could give no star I would. I called this company 2 months ago for a quote they told once I pay a 50% deposit they will book in the job straight away, I paid the money & it took

We were stood up by this company TWICE by two different tradespeople they appointed us. Zero communication from the plumber or head office either time. Customer service people seem nice enough on the phone but there is obviously no follow

I asked for a quote July 2022. I got a piece of torn off note paper handwritten for a price in excess of $5600. I asked for a proper quote for my $108. I wrote a courteous email to the GM of the service explaining the situation in

They got my details from a third party. Made two appointments to come and quote a job. Cancelled twice at last minute. Have called me 15 times in two days. Incredibly annoying company. Will not be using them as they're unreliable.

Local Melbourne Roof Plumbers were able to assist me very quickly when my roof was damaged overnight. The roof plumber was on time, professional and explained the issue and remedy. I would recommend this service.

I found the on-the-phone people exellent to deal with. They were responsive and always kept me up-to-date on the progress of the job and calling to make sure we were happy with the work.

……………………………………………………………………Update 10/10/2022.……………………………………………………………... DON'T LET MATT, LUKE OR LAUGHLIN, WHO WORKS FOR LUKE NEAR YOUR ROOF!!!