I had such a pleasant experience at Lounge Lovers Richmond - Iman was very friendly and helped me with the pieces I was interested in. I purchased the Portia chest of drawers and the Manhattan TV unit. They were both delivered on time and look great too! I’m incredibly happy with the overall experience.

I received ¾ of my modular lounge today and it is so comfortable and perfect for my space. Cannot wait for my ottoman to arrive. Lounge lovers were fantastic help and had great customer service. Their delivery time was the quickest I could find, with no compromise on the quality of couch.

Thank you lounge lovers Richmond team I didn’t know what sort of dining chairs I wanted you suggested a great variety I am so happy with my beautiful chairs and the wonderful service you provided me with couldn’t have been more helpful. Thanks see you again soon.

I purchased a sofa from this shop 6 months ago, and the fabric is already falling apart. I have to spend 30 minutes every other weekend to remove bobbles from the sofa fabric. And the cushions have dog ears. Just poor quality stuff, which was totally unexpected.

Extremely happy with the exceptional customer service by the lounge lovers Richmond team. From start to delivery the communication was nice. Also reasonable price we bought triple couch, bar stole chairs, coffe table, dinings chairs,mattress, bed frame

Extremely happy with the exceptional customer service by the lounge lovers Richmond team. From start to delivery the communication has been top notch. Specially would like to thank Lucila and Jenny (delivery coordination) for excellent service.

We love our new dining setting, purchased earlier this year. The instore staff were friendly and helpful and we were very impressed by the seamless and informative delivery service where we were kept up to date and in constant communication

Save your money and go somewhere else. So disappointed with my purchase and made to feel even worse by patronizing customer service. Bought the $1400 Luna dining table which stains immediately from anything that touches it - water droplets,

My experience at Lounge Lovers was 5 star. The show room has endless options and is well worth an explore to find complimentary pieces. The team went over and above to ensure I was satisfied with my dining table and chair combination. Jonny

I am writing this review to express my extreme disappointment and frustration with the entire experience of purchasing a couch from Lounge Lovers. What should have been a simple process turned into a year-long ordeal, marked by unfulfilled

Don’t ever purchase anything from Lounge Lovers full stop (online or in store.) I purchased a coffee table that was picked up from the warehouse. The item was faulty and missing parts so I sent emails to the customer service team and ended

This is a particularly irresponsible home furnishing store. I bought the dining table and chairs in July but did not receive the goods until November. I made countless phone calls and hung up after only a few words. The deduction was twice

I had the best experience with the entire LL team! Everything was so efficient and easy, even when i had a problem with my marble dining table having a crack in it when it was delivered! I couldn’t believe i had a phone call from CS within

Sofa quality after only one year is terrible. Hasn’t worn well at all. The fabric has stretched and thinned out in the seat cushions and pilled in places, this is not our everyday couch so hardly used. Our other couch we have had just shy

So incredibly disappointed with the quality of customer service and the delay of couch covers that should’ve been here months ago. I’ve asked to speak to someone about this and refund my order and I’ve been offered $100 off. What a joke.

Had the best experience with the lounge lovers team. They went above and beyond to get a couch to us ASAP. Every person I spoke to was lovely and accommodating. Couch arrived and is beautiful! Will definitely be coming back. Thank you!!!

The cushion zip of a 3.5k sofa we purchased from Lounge Lovers broke after 6 weeks, only my wife and I use the sofa in the evenings (5 days a week). Lounge Lovers said they’ll replace it but it’ll take 20 - 24 weeks to have it replaced.

Bought 4 fabric dining chairs. After 6 months one of the chairs had the fabric detaching and coming loose from the cushion. Raised a warranty claim and support said that’s normal and expected so not covered under warranty. Wouldn’t have

Overall great experience. We ordered an 8 piece dining set, stools and side tables. Amazing service in store, by Effie even moving chairs and tables to create my vison, so helpful and friendly , great communication via email and easy to

Bought a coffee/side table. Website says ‘on display’ but was not on display in store. Ordered it nonetheless. Asked if I wanted to pick up from warehouse or delivery then paid. Having chosen pickup for a small item, after payment made

Had a very pleasant experience at lounge lovers Richmond. The team were very welcoming and approachable with any questions I had. The showroom was well presented. I was struggling to make up my mind on what I wanted, the team were very

I purchased a sofa on the basis of availability & quick delivery on the weekend from the Richmond store. However, when sofa was delivered today it was the incorrect colour. I ordered a white sofa & received it in green/khaki. I rang

Recently purchased the Billie Armchair from Lounge Lovers in Richmond. The chair looks amazing in my space and is super comfy. However what I was most impressed about was the exceptional customer service I received. Jonny was so

Just received my folded sofa bed today and perfect for my limited apartment space! Lounge lovers been such a fantastic help and had great customer service. Delivery service was impressive with tracking time and location too :)

Great communication with delivery and the guys were fantastic! Quality is better than I expected and I'm so happy with my purchase! I will be visiting your showroom in Bundall soon! Can't wait, thanks again Lounge Lovers ❤️

Highly recommended. Professionalism and smooth process. Jenny from the Richmond location followed us from the start until the delivery day! She promptly replied and even rescheduled the delivery date twice (house was

We just got our beloved couch and we’re so happy! From purchasing to delivery the process was really seamless and easy with the Lounge Lovers couch. We’re so looking forward to lounging on our gorgeous couch!

I could not be happier with the whole experience purchasing Sid’s new bed at Lounge Lovers. Top quality product and excellent service from Josh & Jenny. I hope Sid let’s me sit on it sometime..

Very happy with my new dining set. Communication with Lounge lovers was excellent, they tracked the delivery in detail and everything went as expected. Highly recommend shopping with them.

Really great service by Josh. Very professional and pleasant. Love my table that i purchased. The delivery team were amazing also, they put it together for me. Keep up the amazing work!

Bought recently and had terrible experience with lounge lovers customer service located overseas. Faulty items came and no compensation was offered after waiting for a long time !

We were delivered what seems to be a factory second at full price. If you read the other reviews you can see that once you have paid then customer service will just fob you off.

This store is great and their customer service even better. Im extremely happy with my new sofa. Thank you to Josh for organising it super fast. The delivery guys were amazing

We couldn’t be more happier with our purchase from Lounge Lovers. Thank you to the team at Richmond who helped us chose the perfect dining table and chairs for our new home.

Be warned you need to pay for the assembly fee otherwise you are left with excessive amount of cardboard or charged $129 for removal.. what a joke! Very Disappointed! …

Three changes to the delivery date and still haven’t received our items - it’s laughable that they just continue to extend the delivery date by weeks and weeks.

Awesome experience, friendly staff and great discount packages if buying in bulk. Have purchased all new furniture for my new house and super excited to use it!

The sales team were great onsite, the order process and delivery was seamless. We are super happy with our Hamilton couches. Highly recommend lounge lovers

Highly recommend. We love our lounge and dining set. Well priced and high quality. Delivery was an easy process and only had to wait a few weeks.

Had a great experience in store with Johnny, he was very efficient in helping us organise delivery for our sofa, dining room table and chairs