Worst Lowe's in the state! Was walking around doing some comparison shopping for several projects we have coming up when security walks up searches my wife's purse accused us of stealing even though we didn't have anything lol. Said I was obviously casing the place lol... I'm a 52 year old disabled veteran and this guy thinks I'm some kind of special super thief haha. Was escorted out and told not to come back. No problem!! To be treated like I'm some criminal no evidence of wrong doing while I'm walking around with my wife lol. I was pretty offended to be treated so harshly and I generally spend a couple thousand a year at this location. Not no more though. I was actually dressed halfway decent for a change not in my usual dirty work clothes so am dumbfounded why they think I was up to no good,?? Too much TV or on drugs and the reason I have a huge distrust for security and question their training . My poor wife is very near sited so she does have to pick up items for a closet look at times and I'm aware it can be a red flag but we are not really what I would call criminal looking in appearance so I'm dumbfounded. But be aware of the chance of being mistaken for a shoplifter if you want to walk around and get prices or see what's available on the shelves. I didn't appreciate the dude treatment and honestly they should've been sorry and admitted to be mistaken after searching and not finding a single item. Oh well . No loss to me really but they lost a customer that had spent several thousand dollars there over the years and as a siding contractor and business owner they probably made a bad choice to do things the way they did. Home Depot is cheaper more helpful and never treated me as disrespectfully as these jerks did. Great job and I don't know what kind of people they hire for security but I think they have a bad security company for their security if they are that unprofessional and make mistakes like this

They do not stand behind the advice they provide. I have two bedrooms that are on a single 15 amp circuit and when I turn on my portable air conditioner it was blowing the fuse. I went there showing them a picture of my fuse box and they said purchase this fuse which is a Tandem breaker and it will let you connect each room to its own circuit. Well when I opened up the box for the fuses it was completely different and I never even took the fuse I purchased from Lowe's out of the bag and they refused to accept it as a return so do not follow their advice even though I talked to several people there because they do not stand behind their products or the advice that they provide I will never shop here again. Is it really worth losing a customer over an item that cost $15 I had just purchased it like an hour and a half ago. Because I purchased this fuse based on their advice I had to call an electrician on the 4th of July and pay $280 to reconnect the old fuse system because the wires went everywhere. Now because I cannot separate the rooms to separate circuits I have to pay an additional $750 to rent dedicated power to my home office so I can run an air conditioner so I don't have to work in a room that's 85°. I'm going to Home Depot for now on. In the past I have bought washers here dryers here and a refrigerator but over a simple fuse mistake that they gave me wrong advice this is pathetic and now it's costing me almost $1,000.

I’ve shopped at Lowe’s for my home improvement needs. I buy everything I need for my home from Lowe’s including the Honeywell Portable Evaporative Cooler. I do not recommend buying this expensive item because it has a one year warranty and if the motor stops working, there is nothing that Honeywell/Jmatek, or Lowe’s can do to help you. I spent the last few days trying to get assistance from Lowe’s with this problem. The store assistant manager, Eric, was absolutely no help. He is unprofessional and he thought my situation was funny. He laughed in front of my face as I was asking for help with the product I purchased at Lowe’s. I don’t recommend Lowe’s. I don’t recommend the assistant store manager, Eric or Ben. Together, they are not helpful. There are a couple employees that were helpful and displayed empathy for my problem and then there were employees that were not so helpful, and unprofessional.

The store manager at this location is one of the worst employees/managers I've ever came across. After 5 minutes of arriving he came to the section where I was to 10 ft away and watch me the whole time I shopped. I asked him for help on something he said they don't have it and they don't carry it, I knew they did so I went and asked another employee which helped me to the section where they had it. During this Chris followed me the whole time, asking me if I needed anything else, like he actually helped me with something in the first place. I told him to stop following me and harassing me and he said it's customer service and my experience to spend the worst customer service I've ever seen. The only thing he has experience in is making people feel uncomfortable if he had a wife, I feel sorry for her.

Very bad customer service !!! Before yesterday i bought a product in this store, when i took it home I found out he was defected..!!!! when i called customer service they told me that it's ok to bring it back and they will replace it for me.. So.. yesterday i took it to the store and a rude lady on customer service told me that they don't offer any exchange.. she offered me two options, a refund or i keep the product !!! I understand that it's easier for them (being lazy) to just stay at the counter and make a refund that takes two minutes than be responsible and professional to check the stock to verify if they have it and replace the product!!! Am really UNHAPPY!! they lost my time!!! I will never shop from this store again and am deleting my Lowe's account.

First time I had ever been to a Lowe's. Very well stocked and organized. I like the fact you can go pull up the Lowe's store you're going to without downloading another app to see if what you're getting is in stock! They'll even tell you the aisles and bay numbers! However, and it's only temporary, some things didn't match but an associate told me they're doing a "reset." The employees are outstanding, knowledgeable and friendly. The only drawback is the self check-outs. If using those they are not well spaced, and while they have safety measures for Covid in place, it is somewhat challenging to maintain social distancing, and most people I find aren't really to bright to figure it out on their own.

I'm a contractor most of the time I have the same bad experience with the workers when I need help loading materials looks like they hiding. I don't get it they have a easy job "just drive the forklifts helping costumers I wish I have time to work at the store for one week I will not asking for payment I will do it for free just to show the man's how easy is the job they have.. A/C AIR, BRAKE TIME LIKE 3 OR 4 TIMES A DAY,COSTUMER SERVICE FOR MY THAT'S EASY JOB. I don't like to be waiting for 1or 2 hrs getting help to get and load material I know a lot hard workers feel the same...

An associate has been chit-chatting with two other guys right in front of me not acknowledging that I’m right here calling for help to cut some woods for me for 15 minutes. Then I finally managed to get a hold of customer service over the phone; they said they will send someone. A minute later, this guy asked me what’s up. I asked if I can get someone to cut me a few pieces of wood. He pointed out at the sign saying it doesn’t work and walked away. A lady employee engaged him with my request in a distance and he spread his arms to her saying out loud,” It’s not my fault!”

Went in for an interview, and when they handed me paperwork to sign, it turned out that the lady gave me the totally incorrect papers because they had other peoples names on them. Then this lady would perceive to snap at me when I apparently wrote on my papers wrong like lady, do you not understand you had no idea you had even given me incorrect papers to sign? I was the one who caught the mistake super unprofessional staff. Only the customer service desk girls were nice when I first walked in. Everyone else there hates their life.

Today September 14th at 5:20PM Customer service at their self checkout is horrible. A women with short black hair,skinny jeans and long nails was just plain rude ! She was on her airpods talking on the phone with someone while we needed her to change the prices for the clearance plants. Even then she made it seem like we were asking for too much. She looked at the screen and said with a attitude "all the plants are clearance?" We said "yes" and she double checked all of them. Ignorance.

Christian was the most helpful, patient and kind employee. He went out of his way to get a patio chair down from the display so my 85 year old mom could try it out. She sat in it for several minutes before she made up her mind to purchase it. He went outside to get us a flat cart and wheeled it up to the front for purchase. He did all this with a smile. This young man should go far in the company as he truly knows what "great customer service" is! I wish I could give him 10 stars!!!!!

I love this lowes. I come here all the time and it's definitely one of my happy places. I buy plants, paint, shelving, and many other things. I always find great things and deals in the clearance section! Wanted to paint my room purple and I checked the clearance before getting paint lo and behold there was a BEAUTIFUL purple, just what I was looking for, for 15 dollars! A gorgeous 60 dollar paint in the color I was looking for, for 15 dollars! Never disappointed when I come here!

I shopped at the Lowe's on 12th Street the other night and really feel compelled to give a sincere and hear felt thank you to Christian Torrez, the young man who willingly assisted me. I had my un trained and somewhat boisterous dog with me and needed to purchase and bag several torn bags of potting soil. With the dog, it was impossible to load and navigate a dolly let alone check out and load all into my vehicle. Christian, Thank You!

We had a really bad experience when we bought a refrigerator at Lowe's. We Purchased the refrigerator with a ice maker attachment. When they delivered the refrigerator, they didn't bring a water line to hook up the ice maker . Sent the refrigerator back. Lowe's came back a second time, and the guy they sent over wasn't certified to hook up a water line. Sent the refrigerator back a second time. I cancelled the order.

Horrible Horrible company! You sold me a defective refrigerator and moved my old refrigerator to the garage. You won't even take back defective merchandise if it's more than 48 hours. Then you left my old refrigerator in the garage and refused to put it back in my kitchen. So now I have no refrigerator at all and all of my frozen food is melting all over my kitchen. I would never recommend dealing with Lowe's again.

My washer broke last week. So we were in desperately need of one asap. So I ordered one online. It was to be delivered the following day. Which made it perfectly convenient. Now I recieved a call saying it would not be delivered until Tuesday. They can't give me a exact time of arrival. Now I have to have someone there on Tuesday. Now it is a inconvenience. This is totally unacceptable.

What can I say? I mean it is Lowes. Big, bright, clean store. Helpful & friendly service. My favorite thing about this unit is I don't have to look far to find help. Plenty of employees on the floor, easy to find. Although, my favorite thing is ordering online for parking lot pick up. I don't even have to get out of my car. Saves time, & super convenient .

This site has the worst customer service ever. I don't care how badly you need something or how out of the way you have to go, do not go to this location. They will screw you over and do nothing to help you. I am disgusted by this company and how they treat their customers. Never again!

Purchased our washer and dryer set her and couldn’t be happier. Saleswoman was amazing. Made sure we had everything we needed to properly install and got us a great deal on the extended warranty. We’re going back soon for our new refrigerator. Wouldn’t go anywhere else!!

No Apple Pay. Even all small businesses have implemented this change. It’s not time to cater to the, “old timers,” not everyone walks around with cash or a card. Get it together, Lowe’s! Or else you’re going to loose the young people to Home Depot. …

Girl at customer service was inconvenienced when we asked her a question regarding price discrepancy from online and in store. Sorry we took time from you standing and staring into space. Next time we will come prepared and just pay extra for the mistake.

Bought a house in the neighborhood recently. I am constantly here picking up online orders or old fashioned shopping. Helpful staff, clean, well stocked. I just with they had more human operated checkouts and did not rely on self checkout.

This Lowe's has been a good place for me to shop at- I got a great deal on a new refrigerator and kitchen cabinets. The staff here have always been helpful and you can staff pretty easily.

Came to get some steel sheet metal for working on my VW bug. Checked the gauges didn't have exactly what I wanted, however neither did home Depot. Decided just to buy it up at Lowe's

Excellent staff & fully stocked. I prefer this Lowe’s to other hardware & home improvement stores in ABQ because they’re professional, knowledgeable & AVAILABLE for questions.

Lowes always has what I'm looking for with a friendly environment and eager to help employees I also love the front row parking for Veterans …

I'm literally Stuck on Any & All things DIY so I had 2 run in pretty late 4 a few cans of spray paint.. not bad customer service, being they wanted 2 gthot !

I spoke with a young man by the name of Ramon , in electrical. He was a very helpful person. Great CSR service very helpful Thanks again Ramon .

Lowes never has enough products plants for sale, you get there early and all the sales gone. Lowes failes everytime.

Awesome went in for ratchet and they had deal by battery get free ratchet. Got 2 killer deal! Thanks …