Unacceptable Massage Experience at M Spa Dear M Spa Management Team, I am writing to express my deep disappointment with the massage service I received at your establishment on Sunday. I had come in for what I hoped would be a relaxing and rejuvenating experience, but instead, I was met with a disappointing and uncomfortable session. To begin with, the masseuse I was assigned did not fulfill my request for a full body massage. I had clearly stated my desire for a complete massage, but the masseuse skipped over several areas of my body, leaving me feeling unsatisfied and frustrated. To make matters worse, the session was ended prematurely, denying me the full time I had paid for. Additionally, I was disturbed by the condition of the masseuse. Throughout the session, he was sneezing and coughing, wearing a face mask that made me question whether he was trying to protect himself from a potential illness or if he was already sick. This made me feel uneasy and worried about my own health. When I spoke with the manager to express my concerns and dissatisfaction with the massage, I was met with an unsympathetic response. The manager simply stated that the masseuse had done the best he could and offered me a 15% discount, which I had already received through a promotion. I was left feeling unheard, unappreciated, and frustrated. As a customer, I have always had high expectations for M Spa, but my recent experience has left me questioning the quality of your services and the level of customer care that you provide. I hope that you will take my feedback seriously and make the necessary changes to ensure that future customers do not have to endure the same discomfort and dissatisfaction that I experienced.

I came in for a 90 minute massage while I was vacationing in San Francisco a few weeks ago I asked specifically for deep tissue since I am also a massage therapist and that helps to get out the deep knots. Maurice did a fantastic job however his pace was a little slow after an hour I had to ask him to move on from the back and on to the rest of the body the facilities were clean the showers and the steamroom were very nice I recommend this if you are looking for a good Relaxing deep tissue massage

Very nice, clean and relaxed place. Miguel is recommended for the massage therapy. You get a robe and you can choose if you prefer being with or without underpants. You can also relax before and after your appointment with tea and fruit in the waiting area, and there is also a steam bath /sauna which is good to cleanse your skin after a massage session.

Hands down worst massage I've ever had (and that includes both professional and amateur) - weak, barely methodical, and unprofessional. My friend recommended this place for deep tissue massage... Come here with a massage therapist in mind that has been vouched for beforehand.

Awesome place. Craig and Caleb give excellent massages. It’s worth the extra money to have a nice sauna to relax in before a massage. I’ve also gotten waxing done here and it was an excellent experience for my first time. Overall, always a clean and enjoyable experience.

Had an outstanding massage from Pep that blended trigger point, relaxation and stretching techniques and did wonders for the tension in my back, shoulders and neck. The space is relaxing with a small but nice steam room and shower/locker area. I will definitely be back.

Great spa in the neighborhood. The place is very welcoming and relaxing. You can come early to shower and sauna to get relaxed before your treatments. Spa treatments are great. They take extra time to explain things to newcomers.

Some guys like working with bear-bodies. Some don't. But all are top-notch professionals. I make an appointment every visit to SF. Perfect after the 4.5 hour plane ride.

Very relaxing atmosphere. Friendly staff and skilled masseur were very inviting and put me at ease. Small steam room in the locker/shower area. Will go again.

Very friendly reception, truly excellent massage by Maurice. He is personable and open to conversation during the massage if you feel like chatting.

Relaxing and peaceful place. Shaughn did an excellent deep tissue massage it fixed my neck, shoulder and back pain. Highly recommended.

Very friendly staff! I went for a first-time waxing. The staff were very friendly and welcoming and put me at ease. Very professional.

Amazing place to get massage! And facial! Andrew, Maurice, Kaloha and Miguel …

Very clean and very professional staff. Prices were reasonable. I will be going back.

Get a facial from Tam- you won’t be disappointed- she’s a jewel in the Castro crown

I went for their waxing service, and their staff are great at what they do.

I prefer David for massage. He is the best one I have ever encountered yet.

The facility is super clean and modern with great staff and services!

Extremely professional and clean. Excellent massage by Maurice.

Quiet and peaceful place, all I need it. Miguel is awesome!

Audrey fixed a number of issues I've been struggling with..

Consistently good massages. Attentive and professional.

Great massage and facilities. Will be back for sure!

Great massages always and an incredible experience.

Friendly service in a relaxed atmosphere.

Clean, safe, great massage.

Best mens spa in the city.

Nice place. Very friendly.

Amazing Setting & Services

This place is great

Great Korean spa!

It was wonderful

Great message.

PMW 200IQ