The customer service here is tragic! Hey they're open until 8 p.m. I asked to try something on at 6:52 p.m. I was told that the change rooms close at 7 so no I can try something on which is ridiculous it would have taken me less than five minutes to have tried on the dress that I had. So I gave up shopping for clothes and proceeded to get housewares together at 8 when the closing announcement came on the lady ran up to me and told me that they were closed and I had to put my merchandise back. I asked her if I could go to another register she said no I had to leave my merchandise upstairs and was incredibly rude about it the whole time. It blows my mind that after a year-and-a-half pandemic businesses can get away with customer service like this they should be grateful for every customer they have. It left such a bad taste in my mouth that I won't be shopping at Macy's for quite a while and usually a shop here twice a week at least. I know for a fact that the customer service at Nordstrom's and at Bloomingdales is considerably better, considering how he's treated I would rather pay the price is at Nordstrom and Bloomingdale's and get good customer service

I have been to Macy's backstage 4 times in less than 2 weeks. They bring new stuff out everyday. I really like there shoe and purse selection the most. They have really good deals up there. In fact everything up there is a really good deal. They are open until 9 pm except on Sunday they close at 7pm.

Usually Backstage is in a Macy's basement. Here it is on the top floor - #8. What I found delightful was it was very much in order - exceptionally neat and clean. Prices are very reasonable and you can find a great variety of items. Right now they are featuring Halloween - some really cute things.

Miguel is the most helpful and generous employee at this store. I spent about an hour in the store and didn't purchase anything due to the fact that they didn't have the sizes I needed. But regardless, Miguel was very attentive to me and

Typical Macy's backstage store located on the 8th floor of Union square Macy's. The floor was clean and everything was properly organized.

Great prices and new items rolled out daily at this hidden jem atop the 8th floor of Macy's Union Square. Highly recommended.

Find all the best deals on the 8th floor which only can be accessed by the elevators.

I could not find reasonably priced options and staff was too less to help customers.

GREAT assistance from their wonderful sales representatives!

Such a great selection and friendly staff

Bargains you're not looking for....

GARCIA@service was here!!!

Lots of great deals!

Used to be better

Love Macy's

Good prices

Pretty poor

Nice store

Great

Ok