This review is in specific to Jessica in the women's shoe department. As soon as I was walking through the shoe aisles, Jessica began following and circling me, as if I was going to steal or whatever. Anyhow, I carried on seeking for a shoe I'd like to try. When I finally found a shoe, I turned around and Jessica ran for the hills. I followed her to the desk and observed as she suddenly seemed to be lost doing nothing. I placed the shoe on the counter and waited for her to acknowledge me, which after much disbelief that I was standing in front of her, she then finally asked "how can I help you". She asked me the size I was looking for and with the biggest smile on her face she said that size wasn't available. (I highly doubt that indeed this size was out) I asked for the next size up, she scanned my request and then proceeded to check out employees behind the counter? Needless to say, Jessica ignored me from that moment forward. It's evident that Jessica was projecting her discriminatory views upon me from the moment I walked into the store and when it came time to fulfill her job duties she was a reluctant and neglectful as any racist person can be. By natural expectancy, she didn't care to update me how long the wait would be. Another worker noticed me waiting and in literally no time he came back with the pair of shoes. If I could give Jessica a 0, I would. She is the epitome of what's wrong with America. On the other hand, I give a 5 star review to Carl who also works in the women's department. Carl was patient, friendly, professional with the guests in front of me and exceptional when it was my turn to be checked out. He went over and beyond, informing me of the extra stars a customer would get for signing up to the rewards program and he even applied the $10 credit on the spot. Now Carl is an exceptional Macy's employee with an expanded view and mindset, who didn't allow his personal discriminatory preferences to override his work performance. Carl, I do hope you get the recognition / promotion you deserve as you're an inspiring leader in a world that apparently still hosts old fashioned narrow minded racist people.

DON'T BUY A MACY'S E-GIFT CARD I got a Macy's e-gift card for my birthday last year. I went to the store to buy a jacket. When I brought up the gift card email on my phone and clicked "Redeem," it said something like, "Your request can't be processed. Call this customer service number." Tried on my wife's phone as well to make sure it wasn't an issue with my phone. Same result. So I called the number. It took me to an automated system that was completely useless. It kept asking me for the gift card number, which was not available on the email. I messed around with the automated system for quite a while and it would not let me talk to a person. So finally I called a different customer service number and said I wanted to make a complaint. Finally I got a person, but after literally a half-hour of trying to help me out, he said he'd done all he could and all he could do now was have a gift card specialist call me. He said hopefully I'd hear from them within an hour. I did not. All this time, I'm standing outside Macy's, wasting my Saturday. Finally I give up waiting and go home. Complete waste of a trip. I never hear from Macy's. So I call them again, and after another hour on the phone, they finally tell me that I basically cannot access my gift card online for some reason (I still don't really understand why) and that basically my only option was for them to mail me a physical gift card. They offered me nothing to compensate for all my wasted time, energy, gas, etc.

Dear Macy’s Team, I hope this message finds you well. I am writing to express my sincere appreciation for the exceptional service provided by Mr. Derrion, a true gem among your associates at the Macy’s store in Fashion Valley Mall, San Diego. Mr. Derrion played the role of a personal stylist, not only assisting my wife in finding the perfect dress for our vow renewal ceremony in Las Vegas but also going the extra mile to ensure I looked my absolute best in a suit and shirt. He took meticulous care in measuring me to guarantee that my attire would be as perfect as possible. His impeccable taste, attention to detail, and unwavering commitment to customer satisfaction were evident throughout the entire process. Despite the language barrier with my wife, Mr. Derrion’s patience, genuine enthusiasm, and expert guidance made the shopping experience enjoyable for both of us. We left the store not only with exquisite attire but also with a profound appreciation for Mr. Derrion’s exceptional skills and dedication. His role as a personal stylist truly elevated our shopping experience to new heights. Please convey our heartfelt thanks to Mr. Derrion for his outstanding service. His professionalism and personalized approach have left an indelible mark on our hearts. Thank you once again for having such an exemplary team member.

I am a Macy's cardholder and have been for about 20+ years. This location has the rudest employees that I've ever seen at any Macy's. There is a huge notice near the elevator on the first floor regarding discrimination and how Macy's is very much against it. That they value every customer that walks through the door. Lies!!!!! I was at the makeup counter this afternoon and was looking for a makeup shade, which takes Awhile to do. No one came to help and the store wasn't busy. Mina rang me up and was not friendly at all. She made me feel as if I was a begger.. I was dressed well yet was looked at as if I was less than. I will be canceling my Macy's credit card because I refuse to give my money to a store that has no business etiquette!

For a location in such a "high dollar" class of mall, this place was lacking. We were essentially "stranded" on the 2nd floor. This was due to the down escalators were not working, the ONLY elevator in the store not working, and the only help I was given was,...."there is one in the mall" Well the down escalators and one of the two elevators were also not working in the mall. We had to search and find a working elevator on the other side of the mall to allows us to get down to the first floor. This is a serious problem not only because we had a stroller, but the store wasnt handicap accessible....what is someone in a wheelchair to do since the elevator was not working? Come on Macy's, get it together and get these issues fixed.

Went in to get a dress shirt to go with my suit. I picked 3 shirts that are pinned to cardboard. Was told by the staff that I was not allowed to take them off the cardboard, and she would get me shirts from the back. After 10 mins she returned with three completely different shirts and in random colors. I explained I wanted to try on the shirts I picked with the suit jacket and was promptly told that was not a possible option. Try on the other random shirts is the only choice. I asked the lady if this is how she chooses a dress. Pick one but try on another random one only and then buy the one she picked without trying it on. She just smiled. So I left and went to a real store where you can try them on.

Terrible corporation. Their loss prevention “officers” think its okay to CHOKE and slam shoplifters against walls/ floors once they’re out of the store. If they want to prevent loss maybe they should do their job better and catch shoplifters before they exit the building. I witnessed 5 loss prevention people use excessive force on a young man who was accused of stealing a $80 perfume. There was a crowd gathered around trying to help the young man from getting hurt by this loss prevention people. I had to yell at one of the workers to stop choking the poor guy. Not sure how they think this is totally legal and it will be a matter of time before someone sues them. DO NOT SHOP HERE.

Fashion Valley Macy's in San Diego California is the best Macy's in town! Customer service here is OUTSTANDING! The employees clearly love working here from all the after store hour dedication I was shown last night! In men's shoes, the gentleman that helped worked hard and did not rush me even at 10 minutes before closing! Very professional & smiling infectionsly the whole time. The young woman in the sunglasses department also remained professional and kept her smile despite me getting to her right at closing time! Keep up the great work! See you all soon♡

It has been a long time since we shopped there! The service was really bad I found a pair of shoes I liked before the shop closed. I wanted to purchase them and the Lady Street on yell at me that I couldn’t!! And then we got out of the store and the lady did not give me the face cream that I bought. And the man was giving me a hard time and wouldn’t let me in to get my face cream that I paid for and it was 60$ so I basically lost 60$ and the service was horrible!! I recommend going somewhere else for now on

Purchased items in the men’s suit department yesterday, and Stuart provided us with exceptional service. He knows his department and inventory. That is almost non existent in most stores nowadays! Highly recommend working with him if you are in his department!!! Had to go back today to pick up more items, and was assisted by a Manager whose name starts with “D”. He was very accommodating, friendly, and genuine. I appreciated his willingness to help me. Mahalo & Aloha, the Padillas

The sales representative there at Macy's named Madalyn was absolutely amazing! She helped us find a ball gown dress for the Marine Corps Ball. She was very helpful and pointed out some really nice dresses for my girlfriend to consider. She definitely went above and beyond what a normal retail sales representative would usually do with assisting a customer. Thank you so much Madalyn for your assistance! We hope to work with you again in the future! From John & Karin!

One of the worst macys locations I've been to. The staff was trying to rush us out the store even tho there was still 15 mins left until closing. When we went to pay magically 5 of my credit cards didn work and 3 of them were differnet banks that most definitely did not have any problems making a purchase at another store right after we left. I don't wanna say we were racially profiled but it was definitely not a welcoming atmosphere or staff

Stellar selection of suit separates and blazers. I came here to upgrade my style game and was pleasantly surprised. What I found most interesting and helpful was the stylist who sits at the far end of the men's area. He was able to help me with pairing ideas, something that is often hard for some to do. Would certainly come again. This is the Macy's experience people need to see, hear, and feel.

The store itself ìs ok. The staff is friendly. It was a bit messy due to a big sale but things were not easy to find regardless. Brands were broken up in different places. The jewelry department was disappointing. The jewelry was geared towards much older women. What they did have was clunky and over priced. Clothing was nice and had great brands but low stock. Doubt I would come back again.

Went inside here to get a gift for my girl Laura B greeted me with a smile and asked me if I needed anything. I asked her to help me get a gift for my girl and she went above and beyond to show me all the best products. Eventually, we were able. To. Find the exact color and product my girl wanted. Laura B was incredible! Really made shopping for my girl a pleasant experience.

We went here to buy jackets. There was a mess everywhere. It was hard to find anything. Too much merchandise. The funny thing was after I looked at the prices I figured same jacket was 10 times more expensive than Marshals and 15 times more than Costco. A better management team would probably organize the place and have some research done before tagging the prices.

For a great personal shopper experience, ask to make an appointment with Maurice. I always have a pleasant shopping experience with Maurice doing all the looking for me. He puts me in a nice big room, and I just try on the clothes he brings to me. I always walk away with more clothes than I intended to buy. He respects my price range and finds me great deals!

This place is huge. Has everything you'd need from a department store. Good quality items, decent prices and they always seem to have some kind of deal going on to save even more money. The cashier I checked out with even added on another discount on top of an already discounted item that I was purchasing. Very much appreciated. I'll definitely be back.

It's ok. Men's shoes collection is very small. Everything else is plentiful. Careful when walking near the toxic perfume/cologne area. It's very strong, like Chuck Norris punching you in the nose. Out of nowhere a sweet old lady grabs a sample on paper and hands it to me before I could say no. My facial expression was already set to puke mode.

I went to Macy's# 544 on Friars Rd. To buy for Birthdays for my Wife and Daughter. Tebeth was very nice in helping me decide on a perfect perfume and gift card while Seghon wrapped tge gift and was also very cordial. Derringer Lee was especially courteous and professional in assisting me withth rest of my clothing purchases.

I'm beginning to to like this place. They are having the best sales right now in both the home store and the traditional location. I picked up some great jewelry for the anniversary for nealy 90% off. I forget the lady that helped me but she was awesome. Her colleagues not so much. I'll update the post when I get her name.

Chanel make up lady kept asking me if I worked at the mall, very weird, then acting surprised I went to all make up counters, weirder.... I never had this happen to me! I love my make up and free gift with purchases even more. I want to buy the Chanel lip tint and gloss combo but I don't want to see that lady again!

Wonderful experience with Matthew in the Finishline department at Macy’s!! He helped me find a great running shoe that worked for me. Most importantly he helped me realize something about my feet that I didn’t know… my correct shoe size!! Ha! Thank you for your knowledge of running shoes and your great personality.

Macy's is my preferred place always check out new merchandise. recently for clothes. They typically carry the brands I like although, recently, the selection in my favorite brands has been very limited. The good news is that I walk quite often at the mall and each time I walk I enter through Macy's so I can alw

AMANDA, from the cologne section ,is a racist. She is rude, she asked 3 times if i knew how much the bottle of cologne costs...?? I've been a member for 17 years. This is NOT OK. then i called and guess who picks up the phone...Amanda. Macy's this is not ok. This is discrimination. There's remodeling going on

I had never visited this MAC store but MIGGY was a rockstar. Helped me out with finding the right shade and had a lot of patience because the colors were close but were a bit off. After trying on a few products we found the perfect match. Everything was clean and properly sanitized. Thanks MIGGY!!! -Sandy

My mother uses a walker to move around. We wanted to go to the 2nd floor to use the ladies room. She has difficulty using the escalator with her walker. We entered on the 1st floor and told the elevator was out of order. We would need to use the freight elevator and be escorted to the back by an employee

It appears that the Macy's brand has really deteriorated over the past years. Racks were messy and fitting rooms were not very clean. Considering that prices for their merchandise continues to be on the higher end, I would expect it to be reflected in their store fronts like other department stores.

Daniel Trebbian did a wonderful job resolving my issue, his customer service skills is very admirable, I can see why he is a manager. Businesses need more people like him., he took the time to guide me throught the different steps and every time I call he was always available, excellent job Daniel.

Shout out to Maurice, I came to grab some updated wedding pants and a shirt, I didn’t measure myself. When heading towards the changing the room he offered to measure since I had grabbed some oversized items for my dimensions, he even went and grabbed the pants I really needed. Great experience

The biggest Macy’s in the San Diego area and the most diverse one. I like how they have sections of brands. The most attractive ones are Micheal Korse, Boss, and the perfume ones. Their customer service are really helpful and gentle. Stunning women dresses are there too on the third floor

I can remember when Macy's was pristine, beautiful and well displayed. To see this brand sink down to a level I would expect to see at a discount store saddens me. Clothes all over the floor, dirty fitting rooms and hard to find employees. I hope they can make it to what it once was.

Sylvia who works at the fashion valley Macy’s is oh so helpful, she goes above and beyond helping in whatever you need. I appreciate and her time and patience with my return, which went extremely flawless. She also asked if I needed anything to drink with knowing I just had surgery.

Oh my god, the first floor of this place has smelled like a burst sewage pipe for more than a week. I made two separate visits here for a particular gift. One time, it smelt like ok, this is a temporary accident but more than a week later? Disgusting. I walked out without shopping.

Visited this location for my first time and was amazed how huge it was. I was kind of in and out because had prior engagements. Was looking for specific jeans. Service was great. Would've loved to look around longer, but I would've easily spent money I don't have. Great experience

Great customer service. Everyone is super friendly and full of smiles. The sales are great and they always have them one after another , especially if you have a Macys card. Make sure you visit Macys in Fashion Valley, especially during this holiday season …

Always enjoy Macy's great sales all the time in there..if you have a credit card you get Extras. Whenever you order anything online and it's not what you were hoping for or was a gift and the person didn't like it ...returns are always easy at Fashion Valley.

I used to come here for my fragrance all the time. After pandemic I decided to restock again. And unfortunately was refused sample of perfume. Big mistake. Big. Huge. Nordstrom and Bloomingdales did. And I guess I no longer need Macy’s for anything else.

This use to be one of the nice place shop. But now everything online the store is dieing dam shame everything will be close down bc online. Dont you remember the good time when the whole family go shopping together enjoy the family time. Soon no more.

Never missed going inside macy’s whenever I went to fashion valley. This place has all kinds of clothing items with most of those brands. Also they have a lot of offers going on. Love this place and their customer service is always good and friendly.

Always pleasure going back there for my perfumes. This is my second week that I go back there and the fragrance department greeted me with joy and they immediately jumped to help ❤️ I felt pampered and loved! Thank you ladies …

Macy's is a bright lit store of current trends in fashion, purses, make-up and shoes. If you can catch a sale, they are great. However, I can find the same shoe on Amazon cheaper. I saw a shoe that was in stock online, I went to Macy's,

Did a pick up, and somehow lost one of our orders. Not realizing we did so, we went back to the customer service desk to have a replacement issued for the “missing item”. Maricela, Miriam, and Janeth were all very nice! Maricela especially

Wow I'm beyond irritated. The makeup counter employees are beyond condescending. None of them were willing to help me. When I finally flagged one down she said "oh I thought you were an employee because you're wearing all black." I said "I

Terrible customer service over the phone. Spent 50 minutes trying to reach someone to check availability on a fine watch to purchase. Was given attitude and the wrong information over the phone and when I told the lady I think she gave me

I wanted pink sandals in October for breast cancer awareness month. I found them for under $20.00 and they match my purse perfectly! I'm happy! The store was well put together even as busy as it was. I was waited on quickly. No complaints!

It has been a while since I shopped here, and it has really gone downhill. First of all, I found several beautiful dresses online that I would have loved to have tried on. None of them would have arrived in time for my event. So I went to

Very large and has distributed checkout counters all over with signs above them, which would be helpful if more than 1 in 4 of them were staffed. Instead it is a maddening process of going sign-to-sign looking for someone to let you pay!

This review is dedicated to Ms. Elena Seregina for her excellent customer service! I highly recommend seeking her assistance with your jewelry needs (so much that I'm writing my first Google review due to the extraordinary experience)

Macy’s is one of my favorite stores for shopping, specially the one in fashion valley mall which is the largest one in San Diego. Unfortunately they do not have a lot of selection in women’s contemporary brand name apparel any longer.

I would not recommend purchasing fine jewelry from any macys. My husband purchased a Macys brand ring from the Oahu location where he was told he could take it to any Macys location and getting sized for me. When he returned to the

The fairy godmother at the door was extremely nice but inquisitive about us entering. the shoe man at the shoe store only gave us one shoe to try on after that I was appalled. I am Macy's card holder WOW …

After many years, Macy's is still my favorite shopping store. Being short is always a problem finding tops or pants that fit well. Macy's has a very nice selection of Petites garments that are all young and fun.

This location was very clean and organized. I went to buy some make up and the girl that helped me was very nice and helpful. Right now the mall is undergoing a make over so it is a bit of a pain to get around.

Marvelous store with so many astonishing deals! Organized into sections so each part has its own identity! Great deals on DKNY winter coats. Shop soon. Not overcrowded with generous staff always available.

Loved the Home Store in MV. Found what I needed, bath towels, bath rugs, bed sheets and coffee maker, all on sale! Have always liked this store! It has great quality for your $$$$'s!! Coming back soon.

I enjoy the customer service that I received at the Fashion Valley store. I would really appreciate getting a senior discount if possible. I will continue to shop at your store will a smile . …

Good service. Good sales of new brands, but didn't have what I wanted to buy. I end up bought a good pair of sandals from Ecco store. I was pleased with the kind and very helpful salesperson.

Albert in the Men's clothing department was amazingly helpful and cool when I needed help. Highly recommend asking for him if you need help with formal/dress clothing.

It was a packed house but the shoe department is on point with timing. I bought some shoes and they only took like 10 minutes to bring them to me. So.many customers.

Best perfume selections. Ghenet at the perfume department was very helpful and professional. Customer service 10/10 Thank you and keep up the good work …

Best jewelry department dude.. he's the young one send him your business he's educated about his products and doesn't run you into the ground with sale pitches

When did it get so expansive? Same store, run down a bit. Same looking clothes. But the prices? Really? Sale items were not even much less expensive. Bummer.

Very outdated department store. For the first time ever, I walked in and immediately noticed that there was a stench in the air. It smelled musty and dank.

Nicely decorated, clean, well organized and great offers around black friday. Staff was also friendly and helpful. It's been a pleasure to shop here today!

Thomas Seimer did such a nice job helping us pick a couch. He is 100% helpful, and delightfully low pressure! We will certainly come back the next time.

Dress Area - 3rd floor. I did not receive too much help from the staff but the mirror setup is great. They have a lot of options / variety of dresses.

I couldn't believe all the nice things they have. We need that buyer in Denver Colorado. I seen so many things I liked I was a kid in a candy store!

Found exactly what we wanted, excellent quality and deeply discounted- true bargain. Staff is professional, courteous, knowledgeable- very helpful.

I bought the best Levi's jeans. Bathroom is always clean. Service is so helpful and always available. Store was busy and loved the environment

One of the best women's shoe selections for current styles & quality shoes. Upscale but not "Haute Couture'. So prob. Not any pair over $500.

I liked that they had a good sale because I needed a warm jacket for the Elton John concert at Petco Park and I found one at a great price.

Department. De part ment. Parts of the ment. Each piece represents a piece of yourself and your best asset is showcasing what is on sale.

Macy's is an upscale store, clothes, perfumes and jewelry. I was looking for dessert tiered trays and displays but they didn't have that.

I’m a true Macy’s fan I went from very high class to a good class but I find everything like and at a deal so I’m still a happy shopper

I get so many compliments on my London Fog Oxford Olive Houndstooth Luggage. Very stylish yet inexpensive. Easy 360 rolling carryon.

Nice place with a small dine in .. should have some sitting arrangements as well for small kids and family washroom is not there.

Diana was amazing! Very helpful and she was very knowledge. She was very kind and went above and beyond for us...thank you ❤️

Macy's is the low boy of retailers... Except for Nordstrom's... They are light years ahead. Two stars above Walmart as well.

Great sales right now in women section on pajamas, robes. , found some good dress clothes on sale in the men's section.

Not the best service. Store was a mess because of the one day sale. I prefer a better experience in a department store.

The mac makeup department had all my wife needed to complete her look and the the staff was helpful and professional.

Unfortunately, one day this historic department store will disappear with the growth of online businesses

Amazing , blessing to work with , made my shopping exciting at fashion valley colleague name was Adriana

Very busy but with a light atmosphere. Very professional attitude & quick to help this customer.

Love Macy's, now is to crowded because of the sales, all fragrance and cosmetics has 15% off.

Expensive.. but clean, professional, service oriented...and you GET WHAT YOU PAY FOR

I mean I wasn't able to get what I needed done, but customer service is outstanding

Not very passage friendly. Crowded Saturday. Helpful staff at the jewelry counter.

Went to buy slacks for my son. Very littl assistants and the AC was not working.

Nancys my new watch girl, head on over to Macys in Fashion. She knows what’s up!

They have better deal compared to Michael Kors store next for the Thanksgiving.

My daughter loves the Kipling bag brands and we have bought several at Macy's

Great sale, nearly everything was 60-75 % off or buy one get one free.

Love this location. Great customer service and they're always helpful.

No one helped at all. Luckily I had my Mother to help me shop.

Good brands and selection great customer service and help .

Great store with lots of great brands and usually good sale

Just like any other Macy's, can't fault it really.

Nice store with three levels. Awesome environment!