It was my last trip abroad with mom for 2 years. It must have been our fault for choosing Madrid, Spain. One airport ruined our trip. When I entered the airport to go to Lyon, France, I asked the staff to send my luggage, and she said we had to pay extra. The luggage that the three of us had was three suitcases, three backpacks, and three eco-bags. Besides, both the weight and the quantity of luggage did not exceed the regulations. However, there were more than 100ml bottles in the suitcase, so I was going to send the suitcases All the people next to us were paying for suitcases, which weighs more than 23 kilograms, but they said we had to pay to send our bags, which are 21 inches and less than 10 kilograms, so I thought this was a place where people over 23 kilograms pay. Because even though I told the staff that we have no reason to pay, she didn't give us a proper answer at all. We ended up wandering for a long time and went to the place where we send luggages, they told us to pick up the ticket from the place we went earlier. So we lined up again, and the same staff told us the flight departure time is 10:15, but we have to get to the inside of airport until 9:45, but it's 9:40 now, so she can't do it because there's not much time left, go to the office and change the flight time. So we went to the office and line up for more than 15 minutes and ask a white male employee to change the flight time, he said that we have to pay a penalty of over 200 euros per person without even checking it properly. Even though I said, "We can pay for it. Please just change the flight time” The staff keep emphasized 'Each' and said, 'If I was in your situation, I'd already run and get on the plane,' so I said the other staff at the place where I was try to sending the suitcases, just said that boarding was almost closed so change the flight time, That's why we came all the way here, but the employee just walked into the office ignoring me. There was nothing we could do, and it was already after the plane left. We were originally planned to take a bus to go to Paris, France, after arriving to Lyon. But we also missed the bus. Because of the plane. No one told us properly, and didn't want to hear it properly. A long time later, fortunately, a staff member helped us to cancel the flight and helped to book the flight which goes directly to Paris. The penalty was 150 euros per person, not 200 euros. After that, when we went to a baggage checkpoint, a young female Spanish employee shouted in Spanish at us, who were the only Asians. I don't know what that means, so I asked if she could speak English, she only used Spanish, and she even told us to take out the shoes too. Without the reasons. So we should stay barefoot for a while. It was very unpleasant, and when I didn't understand her Spanish, the person passing by was laughed at me and looked at us with the staff and spoke with her with laughing. There were some people who helped us, but we could feel that most of them ignored and laughed at us. Living in Korea, Canada, and traveling abroad a lot, I've never been treated like this in my whole life. Is it still a sin to be born as Asian, even about 58 percent of the 7.7 billion population from all over the world is Asian? The only thing we did at the airport was to send the luggages and go to the next destination. Comparing to other passengers, we had nothing different except our race.

Toda una Odisea burocrática. La terminal muy bonita y espaciosa. La organizacion pesima. Creo que peor que pesima. Debes llegar bien temprano a esta satelite. Ya que las trabas estan por doquier. Llegas en el trencito y en cuanto abre la puerta te encuentras un tumulto de personas que no pueden subir las escaleras porque para salir hay que pasar por inmigracion. Dice los carteles que la tardanza es de 11 minutos. Mentira. Me tomo mas de 30 minutos para poder subir la escalera. Luego la fila para inmigracion fueron casi 40 minutos mas. Luego debes encontrar tu puerta de despacho. Antes de entrar a tu sala te vuelven a chequear. Otra fila que tardó 10 minutos. Luego q pasas este control no puedes comer en ningun restaurante porque sui deseas hacerlo debes salir y pasar por los controles nuevamente. Ah. Todo esto se suma la fila para check in en la T4 y el control de seguridad en T 4. Esto ultimo tardo casi 40 minutos mas. Toda una Odisea bien fea y mal la burocracia española en estas terminales. Al final normalmente antes de entrar al avion vuelven a chequearte. Podrian los españoles ahorrase algunos pasos? O hacer el chequeo de inmigración en la T4? Algo deben hacer porque hacen disfuncional una terminal que podria ser por su amplitud la mejor del mundo. Pero actualmente es la peor. Very nice and spacious terminal. Terrible organization. I think worse than bad. You must arrive very early to this satellite. Since the obstacles are everywhere. You arrive on the little train and as soon as the door opens you find a crowd of people who can't go up the stairs because to get out you have to go through immigration. The signs say that the delay is 11 minutes. Lie. It took me more than 30 minutes to be able to climb the ladder. Then the line for immigration was almost 40 minutes more. Then you must find your office door. Before entering your room they check you again. Another line that took 10 minutes. After you pass this control you cannot eat in any restaurant because if you want to do so you must go out and go through the controls again. oh All this adds up to the line to check in at T4 and the security control at T 4. The latter took almost 40 minutes more. An ugly and bad Odyssey for the Spanish bureaucracy in these terminals. In the end, normally before entering the plane, they check you again. Could the Spanish save some steps? Or do the immigration check at T4? They must do something because they make a terminal dysfunctional that could be the best in the world due to its size. But now it is the worst.

El aeropuerto de Barajas en Madrid es uno de los más concurridos de Europa. Ahora con la Terminal 4 (donde opera Iberia y compañías asociadas) ha ganado mucho espacio, aunque también complicación en sus desplazamientos internos. No apures hasta la última hora para ir, tómate algo de tiempo para no perder el avión. Precios muy altos en el interior del aeropuerto, así que trae mejor la comida de casa, o busca una sala de pasajero frecuente. EN: Barajas airport in Madrid is one of the busiest in Europe. Now with Terminal 4 (where Iberia and associated companies operate) it has gained a lot of space, although it also complicates its internal movements. Don't rush until the last hour to go, take some time so you don't miss the plane. Very high prices inside the airport, so better bring food from home, or look for a frequent flyer lounge.

Acabo de tener la suerte de probar la experiencia de viajar en Business. El trato es otra cosa, no te sientes un número o bulto, si no una persona. La sala Dalí donde pude descansar, es una experiencia estupenda. Comida y bebida variada totalmente gratis (bien que lo pagas) y de gusto y calidad. Cafés y licores, videoconsolas para los peques y conexión WiFi y de electricidad en cada mesa. Merece la pena.

Es un total laberinto e ir y venir en ascensores y tren, pésimo si tienes conexión en poco tiempo, he estado en aeropuertos en todo el mundo y jamás he visto gente más grosera que los españoles. No uno, muchos.

If you are new, you may take some time to get use to it but it's really managed well as compared to other airports here in Spain. Boarding time only it's be chaotic otherwise it's fine.

Sehr modernes und sauberes Terminal. Einfach zu Reisen. Obwohl vermutlich durch Corona viele Shops schließen mussten gab es genug Angebot. Man hat einen tollen Blick auf das Rollfeld!

Bem sinalizado, mas se for fazer conexão tenha pelo menos 2 hr com intervalo, aeroporto muito grande e entre as extremidades dos terminais pode levar 40 min

Ven al Kiosko de la ONCE en llegadas, todo un referente en premios. El mejor punto de encuentro. Espectacular trato al cliente, y rato agradable asegurado.

Recomiendo conexiones con tiempo es muy grande el aeropuerto, además con tiempo puedes aprovechar para visitar las tiendas en el T4

去过欧洲很多机场，是发达国家中最不发达的国家！工作人员粗鲁，服务态度也不好，check in的时候没有优先照顾有小孩的客人，管理混乱，经常变换登机口，要密切留意登机信息，一不留神换了新的登机口，跑到过去登机口刚刚关了门，要重新买了明天的机票，非常不愉快的体验！

This is one big airport just follow the signs and you won't get lost. Or should I say it is a good place to get lost actually.

Es muy bonito el lugar , pero los españoles suelen ser algo fríos no son tan cálidos como en otros lugares

moderner, übersichtlicher Flughafen mit super U-Bahn Anbindung in die Stadt. Personal mega hilfsbereit

Rubbish airport, don’t know how to release baggage properly. Waited almost 2 hours to get my luggage

Grandissimo con tutti i servizi per i viaggiatori e ampi spazi per bambini...giochi e passatempi

Easy to access vida car, metro por train. Big and spacious terminal.

Excelente lugar, el trato fue muy bueno. Buena señalizacion.

Excelente servicio, muy grande y cómodo, y muuy puntuales

Actualmente, uno de los mejores aeropuertos del mundo

Una terminal moderna, dinámica y bastante intuitiva.

C'est le numérique . bravo pour votre organisation

Limpio y bien organizado. Es un buen aeropuerto.

Beautiful Airport. Amazing Architecture.…

Enorme. Várias opções de cafeterias e lojas.

Beautiful airport, very clean and modern.

Veldig organiser plass …

Здесь останавливаются автобусы из отелей

좆같은 공항시스템 버스찾는거 어려움 인포메이션도 똑같은소리만 짖껄임

Bem sinalizado, limpo e eficiente.

Grande, enorme, pulito, sicuro

T4 is the airport experience!

Muibom elegal Sin para mi ok

Enormous, well organised

Tocando el cielo...

Molto efficiente

Very busy

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Quiet

Nice

Nice