Poor service staff standing around while costumers has to repeatedly ask when others is ready giving you attitude or evil eye. I can't understand why they don't replace staff that doesn't want to service to public they think ppl are beneath. Wrong or late orders is always the same problems with this branch and attitude More

Ordered a Boerie burger meal and so disappointed. No effort was made to this meal. No lettuce fried onions, cheese as displayed on the drive thru pic. All I got was a bun with tomato sauce and a burnt burger, R57 I paid for this nonsense. Really bad service, you won’t be seeming me around there anymore. More

1 star is too much , waited 50 mins for my order and it was for 6 nuggets only. It was so horrible, people were hungry and very disappointed with the service and the line at the drive thru was just as long never again. If it wasn’t for me asking how far is my nuggets they wouldn’t have never made it. More

Service is speedy, and the inside is always well air-conditioned. Great place to escape the cold or heat. The only issue is the chips always being less than what it should be. I have a few times requested the team to look at the amount and tell me if it is the right amount. More

This store is one of my favorites. It's always clean, and there's no funny smells like I get at other branches. The ordering system is really easy and the staff are quick in preparing the food. There's free wifi and plenty parking available. More

I would score them 5 al the way, but the menu price vs the pay point is not correct. I ordered a tall Cupachino and at the driver thru it shows R29.50, but at the pay point they told me its more than R30. Not a big deal but its misleading. More

On the Morning of the 10 September 2023 I received excellent service from the staff at McDonald's Brackenfell, I wanted to surprise my family with breakfast before I went to work as they were in bed with flu so I decided to get us 3 boerie

Terrible burger I ordered the same one from Haasendal before and it was lovely. The lettuce look old. Avoid this place they are always getting your order wrong. I ordered two burgers only got 1 the chilly fries and the mcflurry. No Big mac

Went to buy and waited exactly 24 minutes.I saw a lady taking icecream to a sit down client.I then asked the lady tp check my order for me.She was happy to do it all of a sudden there is no ice cream.There was a few people who ordered

Very poor service from evening drive-through staff for the second time this month. Last week a staff member laughed at my husband when he said they are rude with the customers. Last night one staff gave us a dirty look when we asked what's

I always say I’m not going back to this McDonald’s but after today I’m really not. Every single time I come here they make you park for your order. Doesn’t matter what you order. And you sit 10-20 minutes. When the food eventually arrives

Had an troubling encounter with some foreigners there a while back,which the management couldn't or wouldn't assist me with Cctv footage to handover to police.Naive of myself i went back there long after and saw the same individuals there

Firstly the attendee at the window spoke so poorly that you couldn't make out a single syllable. Then we wanted to order McFlurries. 2 cars before us got McFlurries, but when we wanted to order, the lady at the window said there is no one

So this isn't the first time but the 4th time that my food is incorrect. 1st time wrong order was packed. 2de time we did not receive 1 item. 3rd time wrong food was packed, as the items in the packet look rite but item inside was wrong.

This Mc Donald's has some of the worst service and waiting times in the western cape , the self service tills gave me a error when the payment was supposed to be made (twice) went to a open till and waited there for someone that luckily

Please be sure to train your employees when serving the meals to read the slips or on screen before making it. It might be small but it is the umpteenth time I have been at this branch ordering my favorite Chocolate Sundae. I pay R6 per

Im not if it was a quiet afternoon. But I would definitely return to this branch. Thank you to all staff. My meal was exceptional delicious (and I order the same thing always at McDonald’s). It was noticeably freshly made, enough spicy

So my order was placed at 21:02pm.. by 21:29pm all that was on the counter was 3 cokes. After complaining about the service, and another lady stating she's been waiting 35min for 3 drinks the staff was slow, and i mean really slow to

Waited long while placing order. Had to wait for food to be made(in parking bay). Got home with 2 hungry kids, I take a bite into my "Chicken Big Mac" (after a work colleague ranted about how nice it is) all I got was a mouth full of

Terrible service. Went into store, place was in chaos. Staff was unfriendly, no one offered to help, had to ask if anyone can take my order please.... Was treated with disrespect when manager answered my question by, they will help

Stale chips and poor service afterhours. Only reason you eat here is to survive when everything else is closed. I recommend driving that extra mile to McDonald's in durbanville if you want any satisfaction... More

Bought a grand chicken burger yesterday, the lettuce was brownish, almost rotten. Disappointed. Had to take it off, throw it away. So only ate the roll with Patti. Couldn't believe it coz I always buy there. More

Only 2 clients in the restaurant. Waited for ever for orders. Could not order at the counter. Waited more than 15 minutes for apple pies. 2hen they finally came they were brown and oily and disgusting.

Thank you McDonald's Brackenfell for apple pies almost burnt to a crisp. I don't believe they are supposed to be blackened all over! You totally but totally spoiled our supper! More

This is nice place. The staff is friendly and clean. They also work happily all the time and always make sure your table is clean. If I go nearby, I will visit there again. More

Who closes there doors at 9:45 of the cues are almost out of the gates. Thr drive thru staff also have there own type of time. Must alway wait. Companies with two much money!!!!

Average wait was 25 min after order. This was for both our orders AND the store filling with waiting paid up diners. Staff were overwhelemd by something. ?

3rd time ordering from them via Mr D and they sent the incorrect milkshake. 3rd time. Also dont answer their phone More

Love people working there. What can you say about fast foot. Not bad but still fast food.
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They are forever out of stock on something. It makes me so upset. Especially on their happy meal items.