Thank you Adair for your excellent service. Medibank is lucky to have you on board as a staff member - you are knowledgeable and helpful when we came into the store to re assess our coverage. You were able to go through patiently different options.

They don’t provide clear instructions on payment amounts and options, not even an invoice. I called them as my dad cannot speak English at all. They refused to complete the identity verification process over the phone with him by my side

Not even pay attention to my case, not even want to look at my documents and tell me to wait for few more days for the claim process to complete as I explained the amount been approved is suspicious.I should have look at her name tag and

I had the wonderful experience of being helped by Loretta at Medibank Private at Garden City shopping centre. Loretta was wonderful and extremely helpful, she went above and beyond with her help in handing our particular needs which were

Great 10/10 experience! Nick was very knowledgeable and helpful. He knows the products well and replied question clearly on point with workable solution. My concerns were soon erased after his explanation.

Jenny was incredibly helpful in getting my parents' insurance sorted out. She went above and beyond to answer all our questions since we signed up with Medibank. We can't thank her enough.

The lady is very kindly, patient and detailed explain to me about policy and extras, and give me the answer about my claim and what should I do about it. Very helpful!!

Waiting time is really long at the store. The staff even let people in who came after me. Better face to face service needed.

Absolutely horrible service . Called the store , waited for 30 minutes on the line and than got cut off

Liar! Avoid Medibank! I normally dont comment stores on the Google but this time.