Went to see Dr Khan for my baby boy’s procedure because I was hesitant to do it with the other surgeon in punch bowl as I had heard bad reviews about the other guy being arrogant and botching it. Safe to say, I feel I made the right choice. About the centre itself: my appointment was made promptly, the centre was clean and spacious and I actually saw one of the receptionists mopping the floor which I’ve never seen being done anywhere else. The receptionists were friendly and knowledgeable, and my appointment wasn’t on time but it wasn’t too late either. About Dr Khan and the nurses who took care of my boy: Dr Khan was so nice and gentle and reassuring to us nervous parents. He explained everything about the procedure thoroughly and answered all of our questions. He also told us that if we were concerned about anything that we could come back without making an appointment and he would take care of us. We weren’t allowed into the operating room which was probably for the best and it was all over in about 10 minutes. My baby was settled as they gave him infant Panadol and a dorsal block anaesthetic and the nurse helped show us the aftercare. We bought the medication from the pharmacy which is connected to the medical centre itself so that was super convenient. The first day, my son was drowsy and somewhat in pain but he slept through most of the day and Panadol helped with pain management. He was totally fine after 2 days and not in pain at all. The ring fell off after about 5 days and 2 weeks later, it looks totally healed. I’m a happy mama. Thank you so much Dr Khan and team. Edit: I unfortunately have to come back to this and say that the circumcision was somehow half done (or done in the loose style ???) and I only found out much later. I had to see a paediatrician and a urologist for my son and they had to peel back the foreskin and it was extremely painful because they found that it was infected since that area was not cleaned since the circumcision. Dr Khan told us we would not need to clean it or do anything. I regret coming here and I don’t think Dr Khan knew what he was doing if the circumcision turned out this way.

I’ve been visiting this clinic for 10+ years and have slowly watched it decline to the point I’m now looking for a new GP. 90% of the doctors are reliable and knowledgeable. The nurses are great. Where the practice is let down is the terrible service and attitude of the medical receptionists. They are rude, condescending and constantly wear their masks under their chin despite the mask mandate at the practice. How do they expect patients to follow the rules and wear a mask if they themselves constantly remove them? The wait times can often be excessive and they usually stop accepting requests for Telehealth appointments early in the morning despite continuing to accept walk in patients until 7pm. They also won’t let patients attend the practice with could and flu symptoms (even with multiple negative covid tests and the mask rule in place) but won’t make availability for a Telehealth if you call after ~ 9am so you’re unable to seek medical assistance. When I’ve queried this I’ve been told to go to another practice or wait until I don’t have cold and flu symptoms (even though I can prove I don’t have covid and need to see the Dr for said symptoms). Long wait times often means sitting in a waiting room with dozens of people for hours at a time without consistent mask wearing in place.

Wed 26th July 2023 - approximately 1230pm - When a patient comes in and asks for an urgent referral for a kidney stone specialist, as a receptionist you dont say it could be an hour wait! Urgent means asap not to be told to wait an hour - train your receptionist to communicate better in these sort of situations, obviously we need a referral to see a specialist to claim under Medicare - this is something your receptionist didn't know ‍♀️My husband was in a lot of pain, he even called up beforehand to make sure he could see a Dr urgently for a referral to the specialist because he has a kidney stone, the other receptionist said they will try get him in asap when he comes in. When we arrived the receptionist we spoke to had no idea what urgent means and told us the wait could be an hour. We were so frustrated with the miscommunication & we couldn't wait an hour and had to go to another local Dr in the area - then we get a call from the receptionist that the Dr here was calling my husband name well within the hour we were first told.‍♀️ Honestly teach your receptionist to understand how to communicate properly in an urgent situation. Also I believe there are many fake reviews this practise are paying for.

I had an appalling experience with one of the Receptionists this morning. More training is definitely required on professional behaviour and empathy towards anyone who calls your practice. I have previously spoken with other staff at your practice who are outstanding, friendly, patient and empathetic. However this one, who wouldn't give me her name, does not possess the demeanour required to liaise with people. Taunting arrogance is not a key attribute required to work with vulnerable people or other professionals. It's a disgrace that someone of that nature is misusing her position. It saddens me that other patients who possess a more gentle nature have no choice but to endure such rudeness. She cut my phone call short; made attempts to belittle me; interrogated me with more than usual personal questions to identify myself; and ignored my call back. Thankfully I had access to another mobile phone and my call was answered by another receptionist - who was pleasant and able to confirm my appointment time. Please look into this character because I believe she is doing your Practice and other patients a disservice.

Last Saturday, when playing in my regular group, I had extreme problems with hearing in my good ear (other ear very poor hearing due to having a tumour removed back in 2005). As a musician and vocalist any hearing loss is a big problem. Saturday afternoon many surgeries are closed, but fortunately I was able to attend the Penrith Medical and Fitness Centre. I called in without any appointment booking and waited only for a short period before being seen by a doctor. He was very courteous and pleasant (as was the receptionist). He immediately diagnosed an ear infection and prescribed anti-bacterial drops. We obtained them from the centre's pharmacy and very quickly my ear discomfort ceased. I was very impressed with the service and would not hesitate in recommending the practice to others, or indeed, to attend again should I ever need to. Thank you for the service. Yours faithfully, Bernie Paysden.

One of the best GP clinics in Sydney. It's almost impossible to find a Bulk Billing GP clinic nowadays. They have got some really good and experience doctors. I have take my wife to one of the female doctors here for her Iron Infusion and we were happy with the whole treatment. Recently, we also got our newborn boy's circumcision done by Dr. Khan who is probably the most experience doctor in the whole NSW for this purpose. Within a week, our son has recovered from his procedure and we are so thankful to Dr. Khan and clinic for their great services. It is so hard to find a good doctor and good staff members nowadays. Penrith Medical and Fitness Centre has really got a good team who area always their to help. Highly recommend everyone to go here. Thanks.

Unfortunately, an appointment means nothing to this center. I called at 7:00am to make an appointment for my daughter. Was told we could come in at 11:40am. Wife turned up, and was told that despite us making an appointment as soon as they opened, five walk-ins would be taking priority and it would be another 1-2 hours. And we wonder why the emergency departments of our hospitals are under the pump. Update 15/08: The reply from the centre is correct. My daughter was seen much faster than initially indicated. We love this centre and as parents we were disappointed at the initial response but we will continue to come here for our health needs. Thank you for taking the time to reply.

Been going to this medical centre for many years. Perfect for the person who doesn’t frequent the drs office for on-going health needs, and for the person who is happy to see any Dr when needed. I very much appreciate the fact they have pathology, pharmacy and other services within the centre or right next door. I personally like the pharmacy on site as they have a long term pharmacist with a easy going and approachable attitude. Only dislike is their is only a walk in option available and you can’t guarantee a quick visit as it depends on the amount of patients in office at the time. Parking is also difficult however recent renovations have slightly improved this.

Edit: Closes at 7:30. Stops taking patients at 4:30. Original: Their opening hours mean it's easier to get here than my regular doctor. Everyone was very kind. I went away after seeing the doctor still waiting for treatment, though, until I can get results etc from my regular GP. It is so difficult organising this that I don't know if I can stand it. I am fat, female, middle aged and shy and I'm always left feeling like if I don't have the strength to fight for care then I don't get it. And I don't have the strength. Everyone was very kind, but I'm not their problem.

Wait time is very long each time I have attended, it doesn’t help that you can’t book an appointment. I have witnessed receptionist be very rude to patients. They don’t contact you when results come in. I had been waiting over an hour and a half and a new patient who hadn’t even filled out a form yet was called before I was. Ethnic doctors see ethnic patients first. Dr ‘couldn’t find’ my test results until I asked for them to be printed, she also tried to go see another patient whilst she asked me to make a phone call to a specialist in the consultation. AVOID.

I must congratulate this Practice for being efficient and on time. I may have waited 5 minutes for my appointment to have my booster and when called was in and out in maybe 3 minutes. I waited the 15 minutes which is the usual time to wait and then left. The only part I was uncomfortable with was to be sitting amongst patients waiting to see the doctor. I had my first two vaccinations at a Hub and it was airy and open and I was only amongst others having vaccinations. All in all I must say my experience yesterday was much faster.

I have been going to this Medical Centre since it actually started in Glenmore Park many many years ago. Dr Valentin is my doctor and is truly wonderful but all the other doctor's that I have seen over those many years have always treated me with respect and do their best in looking after my health. I tell everyone I know that is looking for a doctor who actually cares about their health to go my medical centre. It has a Pharmacy attached and Wendy the manager who will go out of her way to help you plus they price match too!

I like this place, especially dr Valentin who I try to see preferably.Dr khan I will not see as he dismissed my severe stomach pain as a bit of wind and sent me home with nothing and no follow up scans or X-rays. A few days later I’m back with severe pain and dr Valentin asked questions and sent me for tests straight away which dr khan should’ve done.I was put in Katoomba hospital for surgery on a very inflamed gall bladder with stones . every other doctor has been really good and caring and pathology girls are fantastic too

Terrible customer service experience very unresponsive staff, as I have encountered with ever other business that had poor customer service, they are obviously under trained. I came early because I have other meetings and so I thought attending early so I can get my injection on time or early, the nurse is very unprofessional and could hardly speak a word of English! P.S. this is not a reflection of the doctors that work there! They are excellent! But nurses are terrible!

So thankful to the team at this practice! I was needing an iron infusion as soon as possible, they allow you to see a doctor; who was understanding; and I was able to get it within hours in their treatment room! The receptionist was really nice and super organised and the entire process did take a few hours; it was a thousand times better than going to an emergency room. They bulk bill and have tonnes of parking. And open 7-7, very happy I discovered this medical centre!!

Having worked in medical centres for years I can honestly say this centre deserves the 5 stars. They staff are friendly, the doctor was very thorough (as a new patient) and everything you need is in one location with allied health/imaging/pharmacy there as well. The waiting time was minimal, and there are choices of male and female doctors on any different day. The nurse and Dr Saadie were very competent and bed side manners were great. Will definitely be coming back!

Dr. Saadi is incredible. Not only is she knowledgeable about medical matters she but has taken care of my health for a few years now. She is engaging to speak with and approaches her patients with an ethic of care. It’s rare to find a doctor that combines expert knowledge with personal care for a patient. I highly recommend the Medical and Fitness Centre at Bringelly Road, Kingswood even though appointments may not always run on time and wait times could be lengthy.

I come all the way from Greenacre to this medical centre. Their staff is friendly and welcoming especially their nurse, Zahra Shabbir. She comforted my son at the time of his circumcision by Dr Biswas. She looked after him so well and made sure the procedure goes smoothly. She calmed my nerves at the time of my iron infusion as I am scared of needles. It is worth the drive for us. Highly recommend this medical centre because of its staff.

Been coming to this doctor all my life as i live down the road and it’s only progressively gotten worse. Now every time i come here i wait for about an hour and a half and i watch people that have come in after me walk in and out before the doctor even calls me in, and every time i ask the receptionists they say i will be next and i wait a further 30 minutes or so and watch more people see my doctor who had falsely diagnosed me anyway.

Medical & Fitness have a major flaw. The Doctors are rarely there. Mine for example, is there Thursday & Sunday. Today Friday, I opted for the first available Doctor. Numerous people who came in after I did, even brand new walk ins, got attended to before I did. After waiting 1 1/2 hours I walked out. Went to another local Doctor, was seen within 20 minutes. The small surgery are far preferable than the big money generating operations.

Our experiences with the Doctors have been really good. They are very professional and take care us well BUT the “reception staff” is “3rd grade professional”. They have no work ethics. Patients are waiting in the ques but they are busy gossiping It’s absolutely disgusting behaviour. I think management needs to look into this matter seriously. Every time I come here I noticed reception desk needs to work more efficiently. Thanks.

Using services of Penrith Medical and Fitness Centre for more than 10 years now and service never disappoints me. Early mornings open hours and open 7 days/week working for me very well. Very friendly and professional staff, variety of services ( GP, Nurse, Dentist, Dietitian, Optometrist, pharmacy, lists goes on), convenient location, plenty of on site parking. Highly recommend.

Doctor I saw, even though I am deaf in one ear, wanted me to go home and use Waxsol for 5 days before doing a wax syringe on my good ear which was 100% blocked with wax, even though I told her I was 90% deaf right at that moment. Luckily I cinvinced her I MUST have the wax syringe straight away, and had it done and now hearing perfectly from my good ear. Service times excellent.

My experience at this medical centre has been a hassle free and pleasant one from the time of my son’s birth 13 years ago. In recent times I have been looked after by one of the nurses, Zahra, who has done mine and my family’s vaccinations - she has been amazing at ensuring we leave the centre feeling absolutely fine. Would definitely recommend this medical centre to all.

Dr Khan was great and incredibly helpful with my sons circumcision, he explained the procedure and aftercare with my partner and I thoroughly which definitely helped us feel more comfortable with this decision. The nurse that was helping Dr Khan was incredibly helpful as well showing us how to change his nappy and how to apply barrier cream correctly etc 10/10 experience.

Went to the medical centre for my yearly flu shot and my fifth coved shot, also for a script for my medication, all went well considering there were quite a few people ahead of me and my wife by the way, the wait was around 30min which I think is reasonable, there seemed to be more doctors on than usual, we had our shots and waited 15min as advised, job done no worries.

We have done our newborn circumcision procedure from the highly skilled, experienced and professional hands of Dr Khan. Every second steps showed the quality work. Front desk staff was very decent in communication. I will highly recommend Dr Khan to anyone they are planning or looking for circumcision for their newborn. Regards. Ibrahim Jadoon Castle Hill.

The staff from my first jab, second and booster have always been very polite and helpful when making the bookings. The nursing staff were excellent with me as I have a needle phobia and they were very understanding and did what I requested. The medical centre is a very friendly area to be if your sick. Thank you to all for their wonderful friendly service

I read the reviews prior to visiting and their spot on... The BEST medical centre in the West hands down, from the Doctor to the Nurse all the way to the Ladies at reception and even the pharmacist next door. This team was available even on Fathers Day, thanks guys i truly appreciated it. They definitely knows how to provide person centred care.

Have been using this practice for well over 30 years and have NEVER had a problem. EVER. My "go to" doctors, Dr Saadia and Dr Khan, are special people who genuinely care about their patients and have the skills and knowledge to go with it. I have seen other doctors in the practice and the approach and care is always of a uniformly high standard.

We couldn't recommend this centre any higher. We were visiting from another state when on day 2 our pre-schooler keeps having high-grade fevers. We called in and were asked to come, even without appointment we were able to walk in and got seen by a doctor within 10 minutes. The team were efficient, professional and very knowledgeable.

Poor performance all the time... Called the reception for a refferal letter done by the doctor and doctor mentionedit will be send by them. Called once. We haven't got it from the doctor was the answer. Called second time ... same answer. Atleast they could inform the doctor or something. Two days and have to chase the letter again..

This is my local medical centre i have been going to since i moved here 4 years ago. This place is a walk in service. it’s very convenient and great doctors. Sometimes the wait can be a little longer but i can see all the doctors and staff members working very hard to provide a great service. Thanks to all the doctors and all staff.

My wife and I attended this medical centre for the first time today to get our second COVID vaccination. We were very impressed with the service that we received. The receptionist was very pleasant and efficient. The doctor was also very pleasant. Our scheduled appointment was on time. The waiting room is very clean and roomy.

I'm patient of Dr Valentin over 5 years and Dr Valentin always assists me with all my medical enquiries. Additionally, Medical centre has a phone consultation that is really effective in our life. I would like to thank you Penrith Medical and Fitness centre Team for their assistance providing a professional service.

Twice I’ve scheduled online apts for my husband to go before work, they offer vaccination apts from 7am. On both occasions he’s had to leave at 7.30 because there is no doctor or nurse there yet to administer the vaccination. Very poor service. If you can’t guarantee early appointments don’t offer them to patients.

I have Called multiple times to get the doctor to call me back. Doctors have never called back and when I rang to speak to reception to see why the receptionist always says I was never booked in so maybe if the receptionist stop having social chats at work and actually do that job things like this might not happen.

My initial experience with this medical centre was very satisfying. The receptionists were professional and respectful. The female GP who saw me, Dr Sabir, listened intently to my concerns and was very thorough. I have long been looking for a new medical centre close to where I live now and I think this is the one.

Consulted with Dr Khan for many years now. Extremely satisfied with care and treatments over those years. Reception folk always happy and helpful as are the nurses in the treatment rooms. Have also consulted with other doctors at Medical & Fitness with great satisfaction Very grateful for the care given me. Paul

Dr Saadia at Bringelly Medical Centre is the best doctor to take your children to. She is always thorough, caring and delicate with my son. I always trust her opinion/diagnosis and she hasn't been wrong in the 5 years we have been seeing her. Definitely recommended for anyone looking for a family GP

The doctors are professional in their approach and very knowledgeable. They take the time to listen to you and then decide the best outcomes. The reception staff are friendly and welcoming and the nurses are understanding and caring. My experience has been one of trust knowing I am good hands.

Reception staff were very accommodated and booked us in for our sons circumcision in our time frame as we came all the way from Tasmania for the procedure. Dr Valentin was excellent, he was understanding and reassured us about the procedure, giving us all the information we needed to proceed

Had to get Covid medication for my wife urgently as she s immuno compromised . Doctor was very prompt and after explaining the situation gave me a prescription for antiviral medication, which the adjoining chemist prescribed. Very good service and will use again.(our usual doctor was away)

I took my 94 year old mum there this morning to have stitches on a nasty gash to her head. The doctor was great, as were the nurses and front desk staff. We were in and out within 45 minutes. I would not hesitate to recommend this practice to anyone that required medical assistance.

Needed a letter to take overseas to use Disabled Parking and seating at sportsgrounds. Reception passed on request, and was ready to pick up letter outlining my lack of mobility and all my current medications, from Dr Mahmood. Great service, thanks again.

Ladies at reception are beautiful and so happy and helpful , Dr Nima Sharifian , was so lovely helpful and thorough! Definitely recommend this medical centre, my partner has taken my daughter here and they were so pleasant paitent and beautiful to her !

Always courteous, welcoming and helpful. My doctor is great, sometimes a short wait, but no issue really. The practice is always clean and tidy. Having Pathology and Pharmacy on site is a welcome bonus. Congrats to all. Keep up the good work !!

I had an appointment for my COVID booster shot for 10.00am this morning (Tuesday 15th February). I arrived at 9.55, checked in & was asked to wait just outside the room I had received both my other 2 COVID shots. Time went by 10.15, 10.20,

This has been our medical centre since my Son was born. He had a vomiting bug. Plus also a nasty infection in his finger. The Dr was wonderful and the nurses were amazing! My 7 year old got so much attention he did even know his finger had

Thanks to Dr. Khan's expertise and support, our son healed beautifully, and we couldn't be happier with the results. We highly recommend Dr. Khan to any parents seeking circumcision for their newborns. His professionalism, compassion, and

I have been attending this medical practice for over 15 years. Over the years, we have seen many doctors, and the faces change, however the service provided does not. Special call-out for Dr Sun today for hearing my concerns. Thank you!

Today I came in for an iron infusion, after my consult with Dr Biswas I was sent to reception but was told to sit down again. I had no instructions on where to wait, so I sat close to the Drs office. Dr Biswas saw me sitting there and

Car park is very unsafe and the tiles on theramp is very slippery in the wet. Dr Khan was very good and performed a surgical procedure on our newborn son. The nurses who where meant to see us before seeing the Dr don’t have very good

Needed a Doctor in a hurry as wait for my own GP was three weeks. Rang and got in the day of the call, saw a lovely Dr. and was out within the hour with my prescription. Highly recommended...Oh, and bulk billed as well....Bonus!

I have been a patient here for approximately 15 years and have found the service to be excellent. The staff and doctors are polite, patient, kind attentive and professional. What more can I say, do I recommend them ? Absolutely.

Waited 45min to see the dr after I made the appointment for 11am, no explanation, no "sorry she is running a bit late" or nothing. I have planned my day accordingly and this day was a total disaster!! Never going back again

We would appreciate our New GP Dr.Saadi Sabir at practise and reception team.On our enrolment Dr.Saadi gave us full care and Medical advise for my family in friendly manner.We are thankful to all team at Practise.Thank You.

I've been going to Penrith and Medical Fitness Centre since I was a baby. I've dabbled in a few other places in my adulthood when I moved but I've always come back here. Friendly staff, helpful doctors and they bulk bill.

Very easy to book over phone, receptionist very nice. Fast service for vaccine. I was in and out with in half hour. Only concern was that Dr surgery waiting room was quite busy with patients waiting to see a doctor.

The panel of doctors listen n understood my issues. Receptionist and nurse on pathology are very good as well. Open till 7pm n pathology open till 7pm was new and handy. Thank U for being my GP for many years.

The reception ladies were lovely and very professional. Dr Valentin was very professional and informative during the consultation and was able to put me at ease about the upcoming procedure for my baby.

I give 5 stars to this place . It’s warm n always welcoming . Reception n nursing staff are super lovely here. Especially the nurse , ZARA for being so compassionate to me during my toe nail procedure.

Can’t fault the doctors. But when I have to wait 2 hours just to see any doctor, there might be a problem. Like I said doctors are fine and everything is there. But I think that is a little ridiculous

This medical centre has the best doctors I have ever experienced, very thorough and knowledgeable. The nurses are exceptional too. I struggle with blood tests and I have never had a bad experience!

Dr. Valentin is amazing doctor, overall great service, it's very convenient walk in clinic with doctors, pathology, pharmacy from 7am to 7pm seven days a week, like all in one. I love this clinic

Receptionists told me to wait for 30 minutes, after 35 minutes he said wait for 20 more minutes and after 20 minutes he said he has no idea when I can see GP, an answer he could give me earlier.

Doctors are great, if you can get an appointment or the reception to answer your calls…. Been on hold all morning only to be hung up on 4 times this morning. Pretty poor and really disappointing

My baby girl had her tongue cut today as she was severely tongue tied the doctor was lovely you could feel how caring he was towards her, very professional and organised. Amazing service …

Dr. Khan Honestly is one of the best doctors i have seen, takes so much time to explain everything going on and makes you full understand and answers all questions. Highly recommended

The receptionist was very helpful with giving me an earlier appointment as I had arrived early and a space had come available. I found Dr Saadia to be caring and professional.

As usual a very friendly experience from the front desk to Dr Biswan, the wait wasn’t very long at all. The practice is a pleasure to deal with, always a positive experience.

No waiting, we had to get some injections and the total time we were there wouldn't have been more than 20 minutes, staff were very friendly.

V nice n clean centre friendly staff.. Dr khan is v experienced doctor.. when u go for circumcision make sure take a dummy with u for baby..

Always excellent service from the medical centre be it the doctors or the staff could rate them highly enough for their great service

Very good people and you do not have to wait long been up five times not one problem will be going back for my fifth covet injection

Reception staff were very pleasant and polite. There was a short wait time and the doctor was very efficient with his diagnosis.

My experience has been fantastic with David (physiotherapist) very professional and knowledgeable. Will definitely will be back

Very happy with Dr Khans service, great service from all staff as well would definitely recommend for anyone looking for a GP.

Quick service, lovely Staff. Saw Dr Khan for the first time for my son. He was really informative and really kind and caring.

My son saw Physio David Beshay after a sports injury, and David was great! Thorough, professional and caring. Great physio!

2 hour wait and the doctor told me he’d be too busy to take me on as a new patient. Reception staff were lovely at least…

Always happy with the service provided by this Practice. I would highly recommend it to anyone needing GP Services.

Fantastic Dr V, compassionate and caring. Always helpful the front desk staff. Clean and easy to get to.

The doctor was great and the nurse was very reassuring. Definitely go back for an iron infusion.

Excellent experience overall! The staff was polite and the procedure with Dr. Khan was a breeze!

All good. Had my prescription to be renewed swiftly. Also my son had iron injections. No issues

The Doctor and Nurse were very helpful and the staff behind the counter excellent service

From walk in to walk out each staff member listened to me. A very pleasant experience.

Best Dr at thisedical center, every time have good experience. All Dr here are kind.

Very good took care of my Arham Naseer by Dr.G.A.Khan. it's very nice service.

All the staff are very friendly and helpful. The GP was kind and thorough.

Staff at the reception were very friendly and courteous.Excellent doctor

The doctor was very caring, gave me eye contact and gave me good advice

Great service,shame there was no doctors on and it was an 1h30min wait

All the doctors are fantastic. Especially Dr Mahmood and Dr Valentine.

Fast and great care. Pharmacy attached too. Nothing bad to say.

Had an iron infusion which was performed very well. Thank you

Waiting time is way too long than imagine. Doctors are good

excellent service, Dr Akbar Khan is the best.

Very good every time I go …