The guy who was standing by the main door didn't let me in to use the coin machine. He said its broken down. And he asked if I have account with them.i said no. He said he will allow me to use it if I had account with them. So why say its broken down and not in use? He was respectfully very disrespectful

Been with this bank for 4 years and have never had a bad service. They even remember me each time even if I haven't visited for months! So pleasant always recommend to my friends to join up with how great the customer service is and the help they've been when I have questions and issues.

Great customer service and extremely efficient! I walked in to ask for an appointment for my business account and got told i could start the process straightaway without an appointment. The staff were very friendly and I got my business account approved in a few days! Thank you!

Awful Bank. I went to the Bank at 12pm. I was told there was an hour delay. They took my number agreed to contact me an hour later. They sent me a text confirming they were ready to see me. I was stood waiting for another 40 mins. I walked out. Terrible customer service.

Their was a lot of customers waiting, I approached ola to explain that I only needed to update my forgotten password to my new phone. He promised to get a member of staff to assist. Keeley was swift to come to my aid and I was set up in few minutes. Thanks guys.

Came to pay off my loan with them. Paid them the money and was told to check back with them in 15 mins for them to ensure the loan is paid off. This was at 10am today. I've come back at 10.15 and it is now 11.10 and still waiting inside the

Despite reading bad reviews on google, I chose to visit this branch. They were very helpful and polite. We got a very good customer service from Jay. We wanted to open a normal bank account and it was opened on the same day with everything

Poor service for safe deposit box. At the start they used to have more people for service. Now they make us wait 2 hours minimum to access safe deposit box. We have to risk wondering around shopping centre with high valuable. Unfair service

Please do not bank with this bank!!!!! They closed my account down two years ago with £850 in there and never bothered to give my money back! They broke 2 laws relating to my funds. They held my money for over 2 years!!! Also took my money

I warn you now do not open a business account with Metrobank. We spent 3 months of back and fourth providing documents for a legitimate business only to be told that it had been rejected with no reason given. Furthermore there is only one

Worst bank ever, my account was frozen without any notifications. I called to know what's going on & only to be told to explained my last transaction(who sent me money) i was given an email to send to, which i did and waited endlessly for

Absolutely dire; went in to change my name and ended up with a new and unwanted card as they'd accidentally issued a new card believing they was on the next customers account! Irony of them not even being able to fix the original issue I

My mother (over 60 years old) a longstanding customer with Metrobank who has both a Business and Personal Bank Account with the bank was reduced to tears and ridiculed by Shanur Ali in the Bexleyheath who lied to her, claiming he was the

Went to open a business account with all documentation as described on their website. It was checked as I entered by a guy sitting behind a glass screen, waited 30mins to see an adviser who tells me my documentation, was not good enough,

Worst Bank I have ever been with as my account has never worked properly since day one, i have been with Metro for roughly 4-5 months now maybe more, I wnated to make it into my main bank for saving plus for general use, I have not been

I'm not sure if metro are losing that personal touch that made them stand out from the rest of the High St banks but I left the Bexleyheath branch today taking my buisness to Starling online and am very very tempted to move my Business

Absolutely dreadful. I went there at seven thirty Thursday evening. One member of staff with customers and four seemingly doing absolutely nothing. There was no proper greeting just told to wait. Younger man OpenGL flirting with blonde

This branch is shocking. The staff are polite but unfortunately incompetent. The business manager took 3 weeks to contact me after I had to chase them 3 times. Then one of them cancelled my card when I was in store without telling me.

Was quite surprised to see such a low score, as I have been with Metrobank for a few years and haven't experienced any problems - until today that was! After being told I could open a young savers account for my son anytime (he's

Went in store today to set up an account. Overall service received was to second to none. Was seen by George and Sam who were very helpful and a credit to your company. I had my little niece with me today and they was keeping her

I have been with Metrobank for a while; I Opened my initial account at Cheap side Branch where staff were welcoming and very helpful. I have unfortunately opened Business account with Metro; which I now feel is a

0 skills for customers service from Mathew. Absolutely a joke his behaviour and treatment. Unprofessional, disrespectful, useless,etc. If you're bored to provide services to customers, get another job!

What an amazing Bank...every branch...superb human customer service... I have been helped and guided by lovely people every single time, in visits or on the call centre, and when when abroad.!

This bank is wrost among all the bank i visited since my birth, esp the bexleyheath branch. Most of the customer service assistant are rude, unprofessional and

Stood in the queue waiting 30 minutes for service at the kiosk and the other workers are just sat at desks twiddling their thumbs.

Extremely Slow service... Apparently the bank cards take less than 5 minutes to print out, how come Iv

I am convinced Metro Bank fraud prevention team are the worst. Completely useless and dangerous.

Staffs very professional, friendly, lovely and patient anytime I get in there xx

Can only open accounts in store.... No appointments in store today. What a joke

magic money machine doesn't work here as of 04/01/24